Hebrew(עברי) Speaking Social Media Customer Service Agent

€17,076 yearly
  • Logical Recruitment Partners Ltd
  • Belfast, UK
  • Jun 14, 2019
Permanent Customer Service Jobs Language Jobs Social Media Jobs

Job Description

Do you want a career with an International Award winning company?

Do you speak Hebrew and a good level of English with a good command of Social Media?

Are you looking for a new adventure in an amazing city full of culture, where the cost of living is low and the fun factor is high?

Based in Belfast you will work with people from all over the globe in this dynamic progressive company.

As a Social Media Support Advisor, you will work in a front-line role where you will be responsible for monitoring and responding to comments and feedback through Social Media channels, such as Facebook & Twitter. Your responsibilities will include:

  • Provide professional responses to user comments and questions on social media and other channels according to agreed service levels
  • Owning and resolving technical issues for customers using the tools and resources provided
  • Effectively communicate with customers via various support channels, creating brand advocates with a positive customer experience following a defined process.
  • Deliver technical assistance in an engaging manner – supporting customers at all technical experience levels
  • Drive customer satisfaction and enhance the Client brand, through championing products and educating customers
  • Actively reviews customer effort and helps increase brand awareness through social media and other channels
  • Social Media Savvy – understands and shows accountability for ethical and professional responses in 1 to many contact environments
  • Can harness Social Media channels to educate brand followers and influencers increasing product knowledge and reach
  • Truly become an ambassador for our client and their products, by embracing culture and tone of voice, within every social interaction you deliver.
  • Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to our client and their products’ brand personality, answering all questions posed fully and accurately
  • Customer service follow-up, tracking and monitoring, including maintaining logs and tracker reports, ensuring all interactions are documented and followed through
  • Post images, video and copy responses as per instructions provided
  • Complete maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments
  • Day-to-day administrative tasks to ensure the continued running of our client and their products’ Social Media activities

In return for your hard work you will be rewarded with outstanding opportunities for professional growth, a salary £17,076 plus a joining bonus of £1,000 and many other benefits including a relocation package, on site gym, break out rooms, canteen, pension scheme, 28 days holiday plus extensive opportunities to progress your career!

If you want to hear more call Janice on 07587 949207 or click apply now!