Customer Service & Operations – Latam Spanish

€18,000 - €23,000 yearly
  • Asian BGE Ltd.
  • Malta
  • Apr 18, 2019
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Job Description

Are you the right person to take our into Latin America?


Are you an experienced iGaming customer service agent, with an interest in marketing?


Dafabet is a leading betting and gaming company, employing more than 2,000 employees globally. We are a small office in Malta, but we want you to be a big part of it.


Role purpose:

  • Your primary objective is to assist customers through live chat, email etc.
  • You prioritise a good, quick response to customer queries
  • This is an opportunity to gain experience in other areas and like a football match, it’s a job of two halves
  • A significant part of this job, is to assist outside of your customer service role. You will use your knowledge of the Spanish Speaking LatAm market to guide promotions, marketing and product improvements
  • This position is tailored to Latin American business hours and flexibility with shift work is essential


Key responsibilities:

  • Delivering consistently exceptional customer service and ensuring first-time resolution, whether resolving complaints, issues or information requests
  • You feel pride in and take responsibility for your country market; improving the service, the website, the product and the promotions for your market
  • Keep up-to-date with products, promotions and betting opportunities offered
  • You gather customer feedback and work with Marketing, Design, Product and IT teams to improve the service offered to your market
  • You help translate the website, promotions and product material
  • Assist the Team Leader and Marketing Manager in managing the website
  • You recommend initiatives and communicate your ideas clearly and incisively


Required skills and experience:

  • Online betting and/or gaming experience is a must
  • Excellent written and verbal communication skills in LatAm Spanish
  • Customer focused, with a passion for helping others
  • Pro-active in recommending improvements and taking ownership of your market
  • You are consistent, reliable and work to a high standard
  • We speak English within the office, but Brazilian Portuguese language skills would be a bonus
  • Maltese or EU permit is beneficial. However, we happily apply for a work permit


As Dafabet’s first LatAm employees, you have opportunity to grow with the business.

Salary: According to experience.