Deputy Head of Payments

  • Betting Connections
  • Sliema, Malta
  • Aug 12, 2019
Full time Payments Jobs

Job Description

Our client is looking for an experienced Deputy Head of Payments to join their Payments and Risk team. The successful candidate will report directly to the Head of Payments & Risk and will be responsible for all payments and risk related activities.
 
Responsibilities:

  • Lead and develop analysis and reporting
  • Identify, recommend and deliver improvements to the customer experience
  • Resolve operational payments issues quickly and efficiently
  • Work with Finance on a daily basis to manage cash flow
  • Point of contact for payment service providers
  • Manage escalation of payment issues
  • Managing fund flows and ideal balances within the payments channel
  • Minimize charge backs
  • Maximize acceptance
  • Manage, mentor and develop a team
  • Work closely with the Cashier, Payment Provider and Finance Teams to deal with, investigate any missing payments, errors, bugs, etc., and ensure there is a resolution with each. Also work with all the CS teams to ensure there is proper communication around these areas

 
Requirements:

  • Excellent knowledge and experience of payment processing practices
  • Experience of working at least 7 years in the gaming industry including 5+ years in the payments and Risk departments
  • Proficient in MS Office Tools and MS Excel in particular
  • Understanding of the various online marketing incentives offered
  • Knowledge and experience of AML/KYC/SOF especially in the EU market
  • Written and spoken English language skills
  • Experience with managing remote locations and multicultural environment
  • Ability to problem solve under pressure
  • Leadership, coordination, motivation, negotiation and dispute resolution skills