IT Support Analyst

  • Tipico Group
  • München, Germany
  • Aug 12, 2019
Full time iGaming Jobs Information Technology Jobs IT Support/Engineer Jobs

Job Description

Company Description

We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values passion, progress and trust to secure the best possible product for our users.  We want you on our Munich team as: IT Support Analyst (m/f/x)

Job Description

What you will do:

  • Maintaining a high standard of customer service (deskside and remote), satisfaction and support provided
  • Supporting Corporate IT team in delivery of high-quality IT Support services to end-users across all offices of Tipico Group
  • Investigating and troubleshooting technical and operational issues as part of standard incident management & request fulfillment processes and as part of infrastructure projects, aiming to improve the tools and services offered to our Customers
  • Owner of reported issues and communicating the status and progress of such issues in a regular manner
  • Troubleshooting and repair of hardware/OS/software (Windows, Mac OSX, Windows and mobile devices) failures and data recovery; communicating with impacted parties
  • Managing of internal IT Support procurement process
  • Managing user accounts, groups, passwords and mailboxes within the corporate Active Directory, Exchange Servers (Office 365) and other various systems as per request
  • Maintaining operational documentation, including Knowledge Base articles and Standard Operating Procedures
  • Contributing to the maintenance and improvement of IT Service Management standards and processes
  • Liaising with the business as required


What you offer:

  • Self-driven, success-oriented, ready to deliver under minimum supervision
  • Excellent communication, analytical and organizational skills
  • Excellent command of written and spoken English
  • Good command of written and spoken German would be a plus
  • Strong customer focus and knowledge of IT Service Management / ITIL standards and processes
  • 8+ years of experience in IT Support environment
  • Knowledge of Active Directory, email technologies (Office 365, exchange servers), Microsoft Office applications
  • Knowledge of PC workstation security and disk encryption systems
  • Knowledge of ITSM applications: JIRA Service Desk
  • Knowledge of IP addressing and TCP / IP networking
  • Knowledge of IP Telephony
  • Basic understanding of WLAN technology, network systems, virtualization and virtual infrastructure (VMware & Hyper-V)

Additional Information

Your benefits at Tipico

  • Start-up feeling in a high-volume business and working in an exciting growth industry
  • Trainings (internal/ external) and further qualifications programs
  • Sponsored company and team events
  • Five-star office in Munich's heart
  • Our Tipico Technology entity is #1 in Glassdoor for work-life balance in Germany!
  • Relocation Support