Dutch Customer Representative - Barcelona

  • Nordic Jobs Worldwide
  • Barcelona, Spain
  • Feb 14, 2019
Customer Service Jobs

Job Description

Dutch Customer Representative in Barcelona

  • Are you native Dutch and would you like to work in the beautiful city center of Barcelona?
  • Do you have excellent communication skills and a customer-oriented mindset?

Then we have a great job opportunity for you! 

 

Why move to Barcelona?
Barcelona, the coastal metropolitan and capital of Catalonia, is famous for its unique architecture and vibrant nightlife. The city perfectly combines a bustling cosmopolitan atmosphere with a relaxed beach vibe. Taking a walk in the historical city centre or visiting one of its many museums, you’ll find that Barcelona also has a rich cultural- and historical heritage. The city is fun, diverse and accessible, making it an ideal destination for those looking for an experience abroad!


About the position
We are looking for a Dutch Customer Representative for our client, an international and continuously growing business based in the centre of sunny Barcelona. The partners that our client works with are world-famous brands in the fields of technology, digital marketing, online advertising and social media. As a Dutch Customer Representative your job will be to provide excellent assistance and support to international customers.


Main tasks include:

  • Providing first class customer satisfaction at all times by taking necessary steps to assist and support customers
  • Handling incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
  • Making outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates 
  • Updating tickets in accordance with proper logging procedures
  • Ensuring correct presentation of the client's corporate and brand images in all interactions
  • Attending all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service 
  • Providing proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company
  • Improving knowledge database by assisting in the documentation of product FAQ and updating evolving procedures

 

Profile

You are/have:

  • Native level of Dutch + proficient level of English
  • Excellent communication skills, both written and verbal
  • Good technical skills and knowledge preferable
  • Willingness to learn and apply new technologies
  • Self-confidence and a great team ethic
  • Ability to operate in high pressure situations
  • Analytical skills with demonstrated problem solving ability desired

 

Benefits

  • Fixed salary + bonus depending on project
  • Flexible schedule, 39 hours per week
  • Indefinite contract
  • Excellent, ongoing training and mentoring
  • Relocation package (if you are living abroad)
  • Discount in language courses