IT Support Analyst

  • Tipico Group
  • Croatia
  • Aug 08, 2019
Full time iGaming Jobs Information Technology Jobs IT Support/Engineer Jobs

Job Description

Are you ready to work in a TRUE AGILE environment?

Tipico is the #1 sports betting company in the German-speaking areaboth online and through our retail network. 

Our teams are multicultural, cross-functional and self-organized. At Tipico's technology division, we live the agile philosophy.

Our tech journey has taken us to process millions of transactions every day, in a low latency, high volume environment, pushing the sports betting industry boundaries. As we continue to learn and grow, we are passionate about writing clean, maintainable code in scalable systems in the cloud, being active participants in open-source community and being the pioneers of innovation in our sector. 

For our company location in Slavonski Brod (Croatia) we are on the hunt for self-driven individuals who want to join us because they like being challenged and love to work in a highly collaborative and agile environment.

Job Description

  • Maintaining a high standard of customer service, satisfaction and support provided
  • Supporting Corporate IT in delivering of high-quality IT Support services to end-users across all offices of Tipico Group
  • Investigating and troubleshooting issues as part of standard incident management/request fulfillment processes
  • Owner of reported issues and communicating the status and progress of such issues in a regular manner
  • Coordinating troubleshooting and repair of OS & software (Windows, Mac OSX, Windows and mobile devices) failures; communicating with impacted parties
  • Managing user accounts, passwords, and mailboxes within the corporate Active Directory and Exchange Servers as per request 



  • Self-driven, success-oriented, ready to deliver
  • Excellent communication and analytical skills
  • Excellent command of written and spoken English (German would be a plus)
  • Strong customer focus
  • 2+ years of experience in IT Support environment
  • Knowledge of Active Directory, email technologies (Office 365, exchange servers), Microsoft Office applications
  • Knowledge of JIRA Service Desk would be a plus

Additional Information


  • Trainings (internal/ external) and further qualifications programs
  • The chance to improve your skills and acquire new ones with the ability to progress
  • Sponsored company and team events
  • Working with a young and ambitious team
  • An attractive incentive system according to business results
  • Modern equipment, and work in a new and spacious office spaces

Get in touch with our Talent Acquisition Team if you have any questions.