Suomi! Finnish CS agent

€26,000 yearly
  • Allan & Click Recruiting
  • Malta
  • Oct 09, 2019
Full time Customer Service Jobs

Job Description

What will you be doing as a Finnish Customer Service agent:

You will be the first point of contact with our Finnish players through live chat, email and phone calls. 

  • Greet and communicate with customers 
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Provide explanations to customers about products/site/policies
  • Keep up to date with new information/policies
  • Understand, guide and support players in Responsible Gambling 
  • Collaborate with our Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity

 

Who are you?

  • A native or fluent Finnish speaker who can also speak/write English fluently
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • A team player that can work independently

Yearly salary: 25,000