B2C Customer Support

  • Every Matrix
  • Bucharest, Romania
  • May 14, 2019
Full time Customer Service Jobs iGaming Jobs Information Technology Jobs

Job Description

Are you a techie?


If so, we’re looking for you to join our EveryMatrix B2C Customer Support team!


Either start off your career on the right foot or add to your already existing skillset, EM B2C provides a great working environment – both friendly and relaxed – suited for personal development in a tech-driven company full of interesting and challenging projects.  Our headquarters is situated right in the heart of the city, at Unirii Square and comes with all the benefits of a central localization, including ease of access to the Old Town for the occasional get-together with your future teammates.


Job Description:

Our new colleague will be responsible of answering queries over EM B2C Live Chat service or e-mail, in addition to checking data in back-end to prevent/ solve various issues.



  • Good command of English language (mandatory)
  • Sales-oriented approach
  • Understanding towards customer needs
  • Friendly, polite, and a positive communication are a must
  • Clear communication skills
  • Active listener
  • Internet browsing is no mystery to you and you know all the shortcuts
  • Curiosity towards technical aspects
  • Previous experience in gambling industry (not mandatory, but definitely a plus)
  • Logical thinking
  • Ability to follow documented procedures
  • Thirst for continuous improvement and learning
  • Highly organized and focused
  • Team player
  • Great time management skills


Perks & Benefits:

  • The work schedule is from 09:00 to 17:00 or 17:00 to 01:00, 5 days/ week in shifts. You will be required to work on weekends, but you will receive 2 free days within the working week. More details about the working schedule will be provided over the interview;
  • Salary package ~ 500 EUR net (€400 base salary + €63 catering + €40 extra for evening shifts)
  • Quarterly Bonus up to 25%
  • Paid overtime
  • Paid taxi for night shift