Swedish OR Finnish Technical Customer Service Representative - ST

€20,000 yearly
  • Logical Recruitment Partners Ltd
  • Amsterdam, Netherlands
  • Jun 14, 2019
Full time Customer Service Jobs Finnish Language Jobs Information Technology Jobs Swedish Language Jobs

Job Description

Swedish OR Finnish Technical Customer Service Representative

Employment: Permanent

Salary: 20000 Euros per year

Location: Amsterdam

 

Looking for a permanent role in Customer Service?

Fancy working in Amsterdam?

Do you speak Swedish OR Finnish to a native level?

 

We are recruiting for a world leader in Customer Service, based in Amsterdam, Netherlands.

As one of the largest global players in the contact centre industry, with over 120,000 employees worldwide, our client is passionate about delivering great customer experiences in 58 languages and from more than 150 locations around the globe.

 

The Role

You will be speaking with their Swedish or Finnish customers, whether that’s via the phone, email or online chat, and helping to resolve any technical issues they may have. This is a great opportunity for someone who enjoys speaking to customers; is technically minded with a head for solving problems and a desire to learn new skills.

Delivering a first-class customer experience is our top priority, so we will give you all the tools, knowledge and technical expertise you need to quickly diagnose and resolve issues, leaving the customer feeling pleased they made the call.

 

Benefits

  • Attendance bonus program
  • 25 days holiday
  • Fantastic discounts with various high street brands
  • A comprehensive training programme, to teach you everything you need to know, plus weekly coaching sessions to help you hone your skills
  • A range of learning and leadership development programmes, and global career pathways to take you where you want to go
  • Flexible benefits, including medical and dental cover
  • On-site restaurant, plus free parking

 

Working Hours

The Call Centre is open Monday through to Sunday and is open 24 hours a day.

You will need to work within shifts that cover the 24 hours a day / 7 days a week period. Your shifts will be provided 4 weeks in advance.

 

Flexibility is a MUST 

 

Requirement

  • Fluent in both English and Swedish OR Finnish, with strong written and oral communication skills
  • A background in a customer facing role (6-12 months would be great)
  • You’ll have a natural enthusiasm for customer service and confidence when speaking to customers, and strong listening skills
  • You’ll be great at problem solving, leaving the customer happy each and every time
  • You’re able to manage your time wisely to meet call handle time, and target metrics
  • Some experience of using Microsoft Office and gaming consoles, and the ability to find your way around the web

 

If you are interested, please contact Sam on +447801567205 / sam@lrp.jobs