Absolute opportunity for German Speaking a real Games enthusiasts ,As a Gaming Support Agent, you will be acting as first point of contact for players of one of the largest Video Gaming companies in the industry, supporting their consoles and other products. Our Gaming support Center is based in Sofia Bulgaria. Yes this role is in Sofia, Capital City of Bulgaria.
On this role, you will be also helping customers/gamers to discover, buy, use, and love client’s products that meet and exceeds their needs. You’ll be providing exceptional support through incoming calls, ensuring that all technical requests and queries are handled promptly while developing deep relationships. We are leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimisation, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.
What we are looking for:
• Excellent level of German both verbal and written as you are going to be providing support services via phone and chat;
• Fluent level of English both verbal and written;
• Excellent communication and customer service skills;
• Active interest in the gaming world and proficiency in troubleshooting technical issues in a PC/Mobile/Console environment. Network skills will be considered as an advantage;
• Ability to work on flexible shifts including hours till 11pm;
• Friendly personality and be a team player;
• Self-motivated and able to work proactively;
• Knowledge of hardware and software specifications;
For your hard work you will be rewarded:
• After your probation period you will be enrolled on our internal training that will train you in any area that you want to pursue in your future career in Marketing, Sales, Customer Services or even Management.
• Dedicated gaming room with opportunity to “play” with the products and services available at the site and online
• 1350 Euro - 2600 Lev per Month
• Working hours Monday - Sunday 10:00 -19:00
• A bright, modern and exciting place to work, with excellent staff facilities
• Relocation Package is available for people coming from abroad.
Please email me your CV on firstname.lastname@example.org in English and make sure your CV has your contact details.
German/ Germany/ DACH/Deutsch/
Logical Recruitment Partners is a specialist in providing staffing to the BPO and Outsourcing market.
Covering all levels of staffing on both a permanent and temporary basis we have vacancies all over Europe including:
+ many more