Head of Infrastructure & Operations

  • Forex Club
  • Podgorica, Montenegro
  • Feb 05, 2019
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Job Description

Leadership & Strategic

  • Provide support and leadership to the Infrastructure & Operations team and effectively communicate business objectives and priorities to the department
  • Provide support and leadership to Team Leaders & act as an escalation point where necessary
  • Work with the CIO to create Infrastructure & Operational strategy & advise on new technology implementations
  • Review how the IT Department is operating. Implement changes where necessary and streamline to create the most effective way of working
  • Set clear team objectives, track progress and create high performing & great working/team culture. Emphasis on teamwork, service excellence and ownership for resolving customer issues
  • Presentations when required to stakeholders
  • Establish and nurture supplier relationships fostering mutually beneficial outcomes
  • Leadership of IT Security division & liaison with appropriate business units surrounding security related initiatives (including compliance GDPR, ISO27001 etc.)


  • Maintain high level knowledge of industry trends and products as they apply to Cloud-based technology provision (CI/CD & DevOps practices)
  • Partner with Solutions Architects to ensure designed services meet required operational standards
  • Ensure all DRP & BC processes are fit for purpose and aligned with business expectations
  • Understand Agile development frameworks as they apply to DevOps & Infrastructure product deployment

Operational & Administrative

  • Maintain service excellence and ownership for resolving customer issues
  • Negotiation of major technology supplier contracts & procurement of hardware & software, including Google (G Suite & back-office technologies), Cloud providers (Amazon AWS, Alibaba, Digital Ocean) Salesforce (CRM), IAAS Data Centres (IBM, Webzilla, IPTP, WAN, telecoms)
  • Work with the business to develop appropriate accreditation portfolio (ISO27001, GDPR etc)
  • Mentor, train, motivate and manage staff including appraisals, disciplinary and recruitment.
  • Improve & streamline Helpdesk reporting in line with Service Level Agreements (SLA's)


  • Minimum 8 years + senior management experience
  • Strong Tech Background - Ideally career starting within Technical disciplines/Support/Service delivery working up to IT management.
  • Experience of working in a small - medium expanding IT Departments, with clear success of team growth
  • Experience of managing IT Department of 25-30 staff, including Team Leaders
  • Clear communication skills & the ability to build strong business relationships
  • Experience of implementing new technologies, strategy's & ways of working to progress the technology function
  • Experience of working with 3rd party suppliers & external clients.
  • Those who have experience within Start-up, IT Managed Services space, MSP, IT Services, IT Consultancy, Cloud based firm, SAAS, Hosting services, Networking or Consultancy will have a distinct advantage.
  • Degree educated or equivalent experience.
  • Experience in management, project management, risk management and change management.
  • Experience of negotiation at a high level
  • Languages – English – Essential, Russian - Desirable

We offer:

  • Work in the reliable and stable well-known company
  • European Office (Montenegro, Podgorica)
  • Payment of relocation and organization of the legalization for employees and their families
  • Competitive salary
  • Medical insurance for all family members
  • We compensate you once a year flight home
  • We are working according to Russian working calendar and have up to 120 days off including weekends
  • Work in the friendly professional team
  • Unique international corporate culture