Customer Support Assistant

  • Broadwing
  • Malta
  • Mar 13, 2019
Full time Customer Service Jobs

Job Description

Company Introduction

Our client is a leading player in the Security sector

Job Responsibilities & Duties

  • Answering incoming calls and responding to customer’s emails;
  • Assisting in quotes;
  • Managing and resolving customer complaints;
  • Identifying and escalating issues to technical coordinator;
  • Providing product and service information to customers;
  • Researching required information using available resources;
  • Researching, identifying, and resolving customer complaints using applicable software;
  • Route calls to appropriate resources;
  • Inputting all call information on Epicor according to standard operating procedures;
  • Following up customer calls where necessary;
  • Upselling products and services;
  • Completing call logs and reports;
  • Taking care of on call roster and follow up call agent reports;
  • Help maintain information to ensure service calls are completed and billed accurately;
  • Maintaining and promoting a positive attitude toward customers and fellow employees regardless of the circumstances;
  • Filing and scanning documents where necessary;
  • Other duties as assigned.


  • 1 year of experience in a call centre environment;
  • Preferably having some technical background or Experience in aftersales role.

Personal Skills

  • Proficient in relevant computer applications;
  • Knowledge of customer service practices and principles;
  • Excellent data entry and typing skills;
  • Superior listening, verbal, and written communication skills;
  • Ability to handle stressful situation appropriately.