German Customer Advisor

  • iGaming Elite
  • Malta
  • May 01, 2019
Full time Customer Service Jobs iGaming Jobs

Job Description

iGaming is the fastest growing industry on the island and it’s not going anywhere! Only 15% of gaming is currently online, the rest is still offline (land based) which means that there is still so much potential for growth. Now is the time to join this booming industry and remember to hold on to your hats when your career takes off for real.

I am looking for someone who is ready for a new adventure in Malta. Have you been thinking of moving abroad for quite some time? Do you love working with customers? Are you naturally social and outgoing? Do you love the sun? Then this is the right position for you!

What does it mean to be a Customer Advisor?

-You are representing your company in all customer contacts, giving the the best service via email and chat. Part of excellent customer service is building retention with customers, making them feel welcomed, special and ensuring that they are enjoying fully their casino experience. Customers in this sense are players using the different online games provided.

– You will be building and maintaining relationships with existing and new customers – your key goal is to establish trust with the customers. To build trust with them it is vital to listen and to understand them. You will also work with retention and reactivation.

What does it mean for your career?

“This is just the start” sums it up pretty well.  Starting off in customer facing roles will open a lot of doors into this iGaming maze of opportunities. Since you are building and retaining relationships with your customers, the next natural step would be an Account Management position or VIP position. Another natural step is going into payments and fraud, or responsible gaming. Are you interested in marketing? Working in a customer focused role will also give you opportunities to follow your passion into the marketing side of the industry. As soon as you get experience in iGaming, the opportunities are endless.

Salary: 18-24 thousand euro per year (dependent on company and experience)