Dutch Customer Representative in sunny Barcelona - Relocation Support provided!

  • Multilingual Jobs Worldwide
  • Barcelona, Spain
  • Oct 12, 2019
Full time Communications Jobs Customer Service Jobs Information Technology Jobs

Job Description

Are you native Dutch and would you like to work in the beautiful city centre of Barcelona?
Then this is your opportunity to kick-start your career!

 

Why move to Barcelona?

Barcelona is a beautiful city located in the heart of Catalonia in Spain and is famous 
for its art and beautiful architecture, and of course its football team. The city is focused 
around both city life and beach life at the same time. This is one of many reasons that 
Barcelona has become very popular in recent years. It's also no secret that Barcelona 
offers a great nightlife and amazing shopping opportunities. Simply put, this city offers 
everything you might wish for and more!  


About the position

We are looking for a Dutch Customer Representative for our client, a world renowned 
IT company based in the centre of Barcelona. As a Dutch Customer Representative your 
job will be to provide excellent assistance and support to international customers.


Responsibilities

Contact Management:

  • Providing first class customer satisfaction at all times by taking necessary steps to assist 
    and support customers
  • Handling incoming customer contacts (via telephone, e-mail, chat or other channels) 
    while creating and logging tickets into the system
  • Making outbound contacts to consumers (via telephone and email) in response to 
    generated issues by following up with additional information or updates 
  • Updating tickets in accordance with proper logging procedures
  • Ensuring correct presentation of the client's corporate and brand images in all interactions


Knowledge Management:

  • Attending all trainings to gain expert knowledge and understanding of all products and 
    procedures relevant to the service 
  • Providing proactive feedback to team leaders regarding new solutions, potential escalations 
    or service issues in order to proactively find solutions in cooperation with the company
  • Improving knowledge database by assisting in the documentation of product FAQ and 
    updating evolving procedures

 

Skills required

  • Native Dutch + proficient level of English
  • Excellent communication skills, both written and verbal
  • Good technical skills and knowledge preferable
  • Willingness to learn and apply new technologies
  • Self-confidence and a great team ethic
  • Ability to operate in high pressure situations
  • Analytical skills with demonstrated problem solving ability desired

 

Benefits

  • Fixed salary + bonus depending on project
  • Relocation package (if you are living abroad)
  • Discount in language courses

 
Interested? Please send your English CV to ruben@multilingualjobsworldwide.com

Salary

Negotiable