Danish Customer Support Agent

  • Betting Connections
  • Malta
  • Jul 14, 2019
Full time CRM Jobs Customer Service Jobs iGaming Jobs KYC Jobs

Job Description

Key responsibilities:

  • Nurture and support player relationships via phone, e-mail, and live chat
  • Support and contribute to our CRM infrastructure
  • Participate in the planning of customer engagement initiatives
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
  • Monitor campaigns and promotions across all allocated customer touch points
  • Receive, handle, and translate customers’ KYC documents
  • Be the point of contact for your regional Country Manager

Essential requirements:

  • Native level of Danish
  • Intermediate to fluent level of written and spoken English
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

Desirable requirements:

  • Previous customer care experience
  • iGaming experience
  •  

The ideal candidate should be a team player who can form positive relationships with employees at all levels of the business. You should be resilient and approachable with the ability to work successfully in a dynamic, fast-paced environment. We are looking for someone with a proactive mindset who’s willing to contribute to our growing team.

Salary

Negotiable