CUSTOMER SERVICE AGENT – TURKISH SPEAKING

  • Betting Connections
  • Malta
  • Jun 13, 2019
Full time Customer Service Jobs iGaming Jobs

Job Description

KEY RESPONSIBILITIES

 

  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet
  • calculations),
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities,
  • Taking over in the absence of the team leader

 

KEY RELATIONSHIPS

 

  • Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP
  • Management
  • External Casino Support, Bookmakers
  • Decision Making Authority
  • Escalate issues to the Head of Department

 

REQUIREMENTS

 

  • Level of education Graduation of high school or post-secondary school
  • Work Experience preferably at least one year
  • Qualifications n/a
  • Skills strong communication skills; knowledge of Internet related software
  • Experience n/a

 

LANGUAGE SKILLS

 

  • English - B2
  • Turkish - C2

Salary

Negotiable