Answering customers enquiries via phone, email and live chat in a timely and professional manner
Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
Working together with the Payments/Fraud department to solve problems regarding customers questions
Working together with the Payments/Fraud department to manage customers' withdrawals
Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market
Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager.
Native Finnish speaking, also having fluent English
Ability to listen and come up with solutions to customers problems
Ability to work independent and as a part of a team
Work well under pressure
Be flexible when it comes to working hours
In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.