We are looking for talented and driven candidates that are able to deliver high-quality services through multiple platforms (email and incoming calls) - basically, we expect that you enjoy speaking with clients even if that are very demanding, most cases very upset :)
We are happy to be the company where you can develop your talent in a high-energy multicultural environment - basically besides your French friends, you will enjoy to work closely with other nationalities. And no, no need to speak Portuguese!
We will boost your knowledge in worldwide leading brands’ strategy, customer behaviour, and market knowledge for life - you will have all the training, tools and all the help you need. Please give your best!
Your daily basis:
• ensure quality by enforcing standard policies and procedures
• Identify and assess customer’s need to achieve satisfaction.
• Handle and resolve client’s problems via phone, chatting and emails.
• Provide accurate and valid information by using the right tools.
• Communicate clearly and gently with all consumers.
• Follow communication procedures, guidelines and policies.
Have developed communication and soft skills.
Be fluent/native in German and English. Any additional languages are a plus
Be capable of handling stressful situations and demanding clients.
We offer a very competitive package plus relocation for the ones coming from abroad, but shall we discuss it over the phone?
We look forward to receiving your CV - please send a nice and complete version so we don't miss it!
SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018.