German speaking Customer Service Agent

  • Spoton Connections
  • Lisbon, Portugal
  • Oct 12, 2019
Full time Customer Service Jobs

Job Description

We are looking for talented and driven candidates that are able to deliver high-quality services through multiple platforms (email and incoming calls) - basically, we expect that you enjoy speaking with clients even if that are very demanding, most cases very upset :)

We are happy to be the company where you can develop your talent in a high-energy multicultural environment - basically besides your French friends, you will enjoy to work closely with other nationalities. And no, no need to speak Portuguese!

We will boost your knowledge in worldwide leading brands’ strategy, customer behaviour, and market knowledge for life - you will have all the training, tools and all the help you need. Please give your best!

Your daily basis:

• ensure quality by enforcing standard policies and procedures 
• Identify and assess customer’s need to achieve satisfaction.
• Handle and resolve client’s problems via phone, chatting and emails.
• Provide accurate and valid information by using the right tools.
• Communicate clearly and gently with all consumers. 
• Follow communication procedures, guidelines and policies.

Requirements: 

Have developed communication and soft skills. 
Be fluent/native in German and English. Any additional languages are a plus
Be capable of handling stressful situations and demanding clients.

We offer a very competitive package plus relocation for the ones coming from abroad, but shall we discuss it over the phone?
We look forward to receiving your CV - please send a nice and complete version so we don't miss it!