French speaking Customer Service Agent

  • Spoton Connections
  • Lisbon, Portugal
  • Oct 12, 2019
Full time Customer Service Jobs

Job Description

We are looking for talented and driven candidates that are able to deliver high-quality services through multiple platforms (email and incoming calls) - basically, we expect that you enjoy speaking with clients even if that are very demanding, most cases very upset :)

We are happy to be the company where you can develop your talent in a high-energy multicultural environment - basically besides your French friends, you will enjoy to work closely with other nationalities. And o no, no need to speak Portuguese!

We will boost your knowledge in worldwide leading brands’ strategy, customer behaviour, and market knowledge for life - you will have all the training, tools and all the help you need. Please give your best!

Your daily basis:

• ensure quality by enforcing standard policies and procedures 
• Identify and assess customer’s need to achieve satisfaction.
• Handle and resolve client’s problems via phone, chatting and emails.
• Provide accurate and valid information by using the right tools.
• Communicate clearly and gently with all consumers. 
• Follow communication procedures, guidelines and policies.

Requirements: 

Have developed communication and soft skills. 
Be fluent/native in French and English. Any additional languages are a plus
Be capable of handling stressful situations and demanding clients.

We offer a very competitive package plus relocation for the ones coming from abroad, but shall we discuss it over the phone?
We look forward to receiving your CV - please send a nice and complete version so we don't miss it!