German speaking Customer Support Agent - Malta
A customer Service agent is the key to a successful online operation, the agent is the link between the customer and each department. As a company we like people with that little extra and we want to communicate that to our players so they feel a part of our little family and that they feel they are in good hands.
Role and Responsibilities:
Guide customers through the site and assist them in using the various services and products offered.
Answering customer’s enquiries via phone, email and live chat timely and in the highest of standards.
Work in a team, support team members and contribute to a good atmosphere at work.
Work closely with the Payment and Fraud team and assist them with phone verification of players and other form of tasks.
Excellent in written communication in both English and German.
Experience from online gaming is a plus
Excellent communication skills.
Structured and organised.
Takes initiatives and completes tasks.
Performs well under pressure.
Betting Connections was founded at the beginning of 2010 as a response to an identified demand in the market for a true recruitment consultancy within the iGaming industry. With more than 50 recruitment professionals across our network, Betting Connections Recruitment Solutions is now Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.
With dedicated recruitment specialist teams for IT, Multilingual and Gaming Specialists; we pride ourselves on our ability to fully understand the needs of both our clients and candidates, building long term relationships that are mutually beneficial to all. We achieve this by investing the time to get to know candidates and clients on a personal level, and by drawing on our extensive knowledge of both the iGaming and recruitment industries. This highly tailored approach to recruitment ensures that we know exactly what individuals are looking for and allows us to match the correct profile to the correct role, helping employers to grow their companies and individuals to develop their careers.
We operate throughout Europe and all of the major iGaming hubs across the globe, providing support for the industry’s leading operators and suppliers. We are 100% committed to making that perfect match between employers and job seekers across all functions within the industry, ranging from entry level to senior level positions.