CUSTOMER SERVICE AGENT (JAPANESE SPEAKING)

  • Betting Connections
  • Malta
  • Aug 16, 2019
Full time Casino Jobs Customer Service Jobs iGaming Jobs

Job Description

CUSTOMER SERVICE AGENT (JAPANESE SPEAKING)

 

The company

  • Growing start-up
  • Less than 20 employees
  • Operating since December 2018
  • Great office space in Msida
  • Innovative casino product and markets

 

The role

You will be the first point of contact with our players with our Japanese players through live chat and email. All aspects of this role are customer centric and focused on delivering the best possible experience. You will be mainly responsible for:

 

  • Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
  • Maintaining customer focus and responding to customer queries in accordance to company guidelines
  • Supporting and guiding customers with all requests and escalating and following up where necessary
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Keep up to date with new information/policies
  • Collaborate with our Fraud and payments team in customer queries
  • Collaborate with our CRM team
  • Supporting and guiding customers with all requests and escalating and following up where necessary

 

Skills & Requirements

  • Excellent written and spoken skills in both Japanese and English.
  • You have a positive and a can-do attitude with a flexible approach
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener
  • A team player that can work independently
  • Previous experience in customer service or similar position
  • Good communication and IT-skills
  • Flexible approach to work and ability to work shift including weekends and public holidays

 

Please send your CV to alexandra@bettingconnections.com

Salary

Negotiable