German Customer Support for Norwegian Company in Germany

  • Nordic Jobs Worldwide
  • Germany
  • Aug 16, 2019
Full time Communications Jobs Customer Service Jobs German Language Jobs Language Jobs Logistics Jobs Marketing Jobs Other Jobs

Job Description

Are you fluent in German, service-minded, and eager to join a quality Norwegian company in Sindelfingen, Germany?  

 

About our client

Our Client was founded on the west coast of Norway, in 1932. They provide worldwide distribution of premium furniture and equipment within the highchair, stroller and home textiles market segments. 

About the position

As an German Customer Service Agent you will provide premium service to both customers and retailers and build relationships in order to making lasting positive impressions. The position is located in Sindelfingen, Germany, within close distance of Stuttgart. 

Main responsibilities include:

  • Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
  • Receive, process and track orders from customers by phone/E-mail/Chat
  • Ensure orders are registered in the system for shipment and invoicing
  • Answer retailer and consumer questions by phone, E-mail and chat
    • Advise customers about features, benefits and other details of products
  • Issue invoices and credit notes
  • Handle transport and product claims, returns and exchanges from customers

Overall the expectation is for the Customer Service Agent is to:

  • Cooperate very closely with credit control and eCommerce team
  • Be flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team

Requirements

You are/have:

  • Commercial Education
  • First experiences in Customer Service or Sales
  • Native or C1 German and fluent English, additional languages are a big plus
  • Strong service mentality
  • Interest in working with and supporting international teams
  • Ability to work independently

Benefits

  • Fixed salary + bonus
  • Relocation bonus for hotel accomodation and flight
  • Fulltime position 40h/w with office hours Mon-Fri 08:00u - 17:00u (flexible)

 

Interested and ready for a career move? Please send your CV to elisabeth@multilingualjobsworldwide.com