May 22, 2019Full time
Norwegian Speaking Client Service Agent Nicosia, Cyprus Our client, which is a modern online FX company, with offices in Malta, Nicosia and Marbella, is looking for a Client Service Agent to join the growing team. The Client Services Agent position is a wide ranging and varied role were the ability to communicate clearly and effectively with all areas of the business, its clients and suppliers is essential. Responsibilities: Maintaining and developing the high standards of customer service. All aspects of the role will be customer related and to offer the best customer service in the industry. Be focused on what will give the customer the best possible experience from the site and world class customer service in a competitive world. To provide a high level of quality customer service via Swedish, Norwegian and English using emails, phone calls and live chats. Interact with customers to provide the most relevant information in response to inquiries, concerns, and requests about our products and services. To escalate and liaise with other departments for issues such as payment and security related issues. To support other departments on an ad hoc basis with translation and localization duties for various marketing materials. Requirements: Good level of English. Native level in Norwegian. Previous Customer Service experience. Excellent communication skills. Be able to deliver premium customer service while showing commitment and motivation to grow.