L&L Europe

L&L Europe Ltd was established by two iGaming professionals with more than twenty year’s combined experience working within the industry. The directors’ history show experience from all different areas including from the side of the affiliate, the operator and the player giving them a unique understanding of how the industry works.

The company launched in August 2011 when the two directors identified a gap in the market for an operator to offer a truly specialised and localised service. Since its inception the company has gone from strength to strength and are headquartered in Malta where they have built a specialist team who strive to give L&L Europe Ltd a competitive market leading edge.

The entrepreneurial spirit behind the leadership of L&L Europe Ltd continues to drive the company to being one of the most innovate and successful operators in the European gaming space.

The Malta Gaming Authority as well as the UK Gambling Commission have granted L&L Europe Ltd a licence to provide consumers with the opportunity to play games of chance and live casino games. The licences are in compliance with the strict regulations set by both Gaming Authorities to operate online games of change.  L&L Europe Ltd endeavours to set the highest possible standards and ensure they are a responsible gaming operator.  

 

L&L Europe Malta
Dec 10, 2018
Full time
German, Swedish and Norwegian Customer Support Agents The role: Keeping in regular contact with our casino players is a key factor in our approach to business. Due to our continued growth we are looking for enthusiastic, new team members that are keen to work for an fast growing company and who will be the first point of contact for our players. The responsibilities: Follow-up on customer questions by phone, live chat and e-mail Pro-actively contact customers Inform our customers of on-going promotions and game rules Follow validation procedures of customer accounts Troubleshooting technical problems faced by our customers Work in a team and contribute to a positive working environment Qualifications / Experience: You will have excellent communication skills, both verbal and written, in Swedish, German or Norwegian, we also expect good skills in English. You must be pro-active, eager to learn and able to multitask. You must also be customer-oriented and commercially driven. You will be enthusiastic about Gaming, willing to work in shifts and be capable of representing the company in a professional and efficient way.
L&L Europe Malta
Dec 05, 2018
Full time
L&L Europe Ltd is hiring Norwegian Customer Support.  We are a successful international online casino operator with many high quality brands in our portfolio.  We are growing and need your help to give players the best online support in the market. Employees of L&L Europe Ltd enjoy a social and healthy working environment.  In terms of work place environment, we are one of the top companies to work for in Malta.  There is a way to combine work with being happy.  When you spend time at the office, why not enjoy it?  Choose L&L Europe and you'll have a great time with colleagues and make true friends. Our customer support systems are easy to learn even if you have no experience in gaming. We will give you excellent training on them and the gaming industry as a whole.  If this is your first support or gaming role, we know there is a lot to learn.  We expect you'll be slower at the start and might make some mistakes.  Then after a month or two you'll be quicker and making less mistakes.  Simple right?  Also, we do not push our agents to hit targets as we believe in putting the players first.  We want you to speak to the players like a friend so there are no forced scripts or chat time limits.  As avid casino players ourselves, we know that good customer support is based around well trained, naturally speaking, and empowered staff.  We believe in our staff and have centered our company around giving the best working environment in Malta.  We love working here and are sure you will too!  We know that micromanaging and strict rules causes stress and feelings of distrust.  You are given a lot independence to do the job here and you take breaks, have lunch, play in the games room, etc... as you decide. The Role: Answer players by phone, live chat and e-mail (mostly chat and email) Create and translate content about our promotions Follow validation procedures of customer accounts Proactively contact players   Your Qualities: Friendly personality Fluency in spoken and written Norwegian and English Capable of multitasking Be on time to work shifts Decent typing speed and know your way around computers   Interested but having second thoughts about Malta or the gaming industry? No worries!  We are ready for you to interview us as much as we talk with you.  We want the right people to work here who fit in with our team and who will also enjoy Malta.  The igaming industry is booming and Malta is a fantastic destination. This is a wonderful and safe holiday destination for many European travellers.  Ask us anything about what it is like living here.  We encourage you to chat with our current customer support agents so you know who we are and they are free to talk to you about anything.  And they usually will!  What other company gives you that much insight in a new job?  We are so confident in our reputation and work environment that we will let you find out everything.  This back and forth process has helped us recruit wonderful people who make L&L Europe so special.   See how Malta living will give you a new and exciting direction and career. Take the opportunity and apply now.
L&L Europe Malta
Nov 21, 2018
Full time
An excellent opportunity has arisen at L&L Europe Ltd for a Money Laundering Reporting Officer (MLRO).  Within this key position, the successful candidate will be responsible for evaluating, supporting and influencing a culture of AML compliance throughout the organisation. About Us We are a leading European company offering online entertainment to consumers, holding licences from the MGA and UKGC.  You can read more about us  here . We offer a social and healthy working environment and give you a lot of independence to perform your job. Responsibilities : The successful candidate will be responsible for the execution of an efficient AML compliance monitoring program across the organisation.  As such, he/she will be the expert in this field and will work closely to the management team to execute the following duties and responsibilities: Improving, updating and maintaining AML policies and procedures, incorporating new or changed regulations in the different markets we operate; Monitoring, identifying and investigating suspicious activities whilst promptly implementing the right processes to mitigate such incidences; Maintaining and improving tools that inspect, analyse and report suspicious AML and fraud activity; Maintaining a strong and effective anti-money laundering governance; Delivery of ongoing AML training to various teams across the organisation to improve the general AML compliance awareness and monitoring of suspicious activity; Qualifications, Skills and Experience: For this role, we are looking for highly motivated, self-driven candidates who have a passion for AML and related processes.  The ideal person must have a sound understanding of local/EU and/or UK AML regulations and directives.  He/She must also hold an International qualification related to the subject, coupled with a minimum of 2 years’ experience in an AML environment, not necessarily within the gaming industry.  Candidates who possess a PML will be highly regarded.  We are looking for someone who loves solving problems, is detail oriented and has a very strong work ethic.