SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018.

Spoton Connections Sliema, Malta
Apr 19, 2019
SOFTWARE DEVELOPER The selected candidate will be responsible for development of a suite of applications used within the financial sector. Development will apply to systems related to reporting, trading, accounting, messaging, and integration. The role functions within a team of experienced developers who are constantly improving what and how the work is done. A love for the art of software development is essential. Main Duties include: • Work on business layer components of the applications.• Produce clear and maintainable code within the agreed timeframes, budgets and quality levels.• Maintain version control and produce clear and standard documentation for new code and successive updates.• Unit test any code produced, deliver same for UAT and handle the change management cycle until the new code is released to the production environment.• Participate in code reviews with the team• Carry out meetings and actively correspond with users to clearly define and document requirements, accurately determine effort in terms of time and resources.• Suggest improvements that could improve operational efficiencies and guide users whenever requirements do not meet security, quality or performance standards.• Provide regular reports on matters relating to open issues and developments in the pipeline.• Contribute to the continuous learning of the team to ensure improvement and increased efficiency. Knowledge, Experience and Qualifications: • Experience with java frameworks such as Spring and Hibernate• A minimum of 2 years’ experience in a similar role ideally in a financial organisation.• A minimum of 2 years’ experience with java development.• A minimum of 2 years’ experience with web application development• Ideally would have experience with JavaScript Frameworks• Ideally would have experience creating Restful Web Services• Have a strong understanding of source code version control systems with GIT experience being a strong plus.• Ideally be in possession of a Bachelor's degree in Information Systems or equivalent qualification.
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.   Responsibilities: Deliver a consistent and professional level of service at all times. Demonstrate good customer service skills while initiating outbound and receiving inbound calls. Provide customers with accurate information regarding the company’s products, services, payments Build a rapport with the customers whilst addressing any issues related to customers’ loans Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments Comply with laws, regulations, company policies and procedures as required Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction Keeping records as required in the bank’s data base Support additional consumer service requests Promote a positive work environment Performs other duties as assigned   Requirements: Candidate should be energetic, empathetic, and must have a positive attitude. Team player with customer oriented mind-set Good communicator both verbally and written Able to read, write and speak fluent Danish Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel) Able to follow oral and written instruction and to identify exceptions Attention to detail, initiative and high standard of work Willingness to learn and grow Minimum Secondary education Previous experience in similar role is preferred, but not a must Experience with customer database is a plus
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
The Debt Collections Officer is responsible for reaching out to German customers with the aim of reminding them of their upcoming loan repayment date, collecting payments from overdue loans or negotiating other debt repayment options and advising customers of further outcomes of non-payment of loan. R esponsibilities: Deliver a consistent and professional level of service at all times. Read, interpret, apply and comply with laws, rules, regulations, company policies, procedures and instructions as required. Demonstrate good customer service skills while initiating outbound and receiving inbound calls. Consistently, efficiently, and lawfully contact consumers by different communication means regarding collection and recovery of outstanding consumer accounts. Prepare notifications to secure payment, explain penalties, interest, deadlines, and consequences for failure to comply.  Obtain and evaluate financial information for the purpose of negotiating re-payment terms and methods with debtors by form of payment in full, settlement and/or payment plan. Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction. Perform skip-tracing techniques using various tools and databases when needed to find additional customer contact information Handle each account activity promptly and in the correct manner, updating customer related records in the Bank’s data base accordingly. Consistently and accurately document all information pertaining to customers’ accounts in the Bank’s data base. Meet monthly collection goals as assigned by manager. Support additional consumer service requests. Promote a positive work environment. Performs other duties as assigned. Requirements: Candidate should be energetic, empathetic, and must have a positive attitude. She/he should be persistent and assertive with a competitive nature. Communication skills are key in this position, including all active listening, speaking and negotiation. Candidate should have: Ability to read, write and speak fluent German, Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism Problem solving skills and ability to maintain composure with difficult or irate customers, Ability to demonstrate basic computer skills including use of MS Windows, word processing, spreadsheets, electronic communication, and Internet browsing. Knowledge of standard office equipment, Ability to follow oral and written instruction and to identify exceptions. Attention to detail, initiative and high standard of work. Education A level or Equivalent Previous experience in customer service, sales, collections, or a related role is preferred Experience with Customer Database preferred Knowledge of basic business mathematics 
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
The Sales Officer is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.   Responsibilities:   Actively seek new sales by executing appointed strategies and instructions; Adhering to the team’s sales targets and deadlines; Collaborate with the Sales team members to constantly improve process efficiency and overall results; Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures; Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information; Responding to any customer queries via email, SMS and phone; Provide an excellent customer experience; Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction; Ensure adherence to the Bank’s Code of Ethics and related policies;   Required skills:   We are looking for energetic, empathetic and positive individuals with great communication skills with a results-driven approach and a passion for Sales. Minimum Secondary education; Able to read, write and speak fluent German and English; Previous experience in similar role is preferred, but not a must; Experience with customer database is a plus; Team player with customer oriented mind-set; Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel); Able to follow oral and written instruction and to identify exceptions; Attention to detail, initiative and high standard of work; Willingness to learn and grow.
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
Duties:   General ledger accounting Tax Audits planning and execution It will really depend on the candidate this is a function to support 2 Associates and the business needs .   Ideal candidate:   General Accountant/Auditor ACCA qualified or almost fully qualified or similar qualification (in Malta) Experience in Taxation would be considered as an asset At least 2 years of experience in a similar position Big 4 background or Financial services provider You must be flexible, working in a team and being part of the team, sharp, smart, common sense and presentable to clients Good communication skills both in English and Maltese
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
FINANCE OFFICER MALTA   Responsible for assisting in the accounting of the LPI transactions, preparing cash and fund reconciliations and ensuring compliance with relevant financial control regulations. Reporting to: Finance Senior Officer   RESPONSIBILITIES: Daily maintenance of client accounts Provide assistance with the preparation of client management accounts in accordance with client requirements and deadlines Provide assistance with year-end audits and regulatory reporting in accordance with required deadlines Reconcile all cash and movements to supporting documentation, ensuring financial control compliance Provide general administrative services to client companies as required Assist with the preparation of client documentation and reporting Complete other responsibilities and projects as assigned – individually and within a team   REQUIREMENTS: Have two (2) years’ experience in a similar post Have an A-Level in Accounts as a minimum Preferably would have an AAT diploma or similar Good communication and presentation skills A very good eye for detail and precision A team player Willing to work flexible hours ranging from 7am to 9pm including weekends and public holidays
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
Our client is looking for an experience Consultant to help in the development of their new Blockchain department. The selected candidate will be helping in the recruitment of the team as well as getting clients on board, while eventually leading this department along side Management. It is required that the selected candidate brings good knowledge of this industry and in addition, should have experience in BlockChain Consultancy.
Spoton Connections Lisbon, Portugal
Apr 19, 2019
Full time
Our client, an established company with offices in Portugal, is looking for a German speaking Customer Advisor to join one of their projects. Duties: Providing inbound support to German customers by phone, chat or email.  Providing support through email and mail in English. Dealing with service requests and/or troubleshoot quality issues with the client's products Creating and updating customer profiles Providing additional information (e.g. offers and product features), Proactively conveying education on product Performing contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the products.  Requirements: Native level of German language mandatory Fluent level of English Experience within a call center environment considered an asset Excellent communication skills Empathetic, friendly and customer focused Capable of adapting communication tone
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
  The Sales Officer is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.   Responsibilities: Actively seek new sales by executing appointed strategies and instructions; Adhering to the team’s sales targets and deadlines; Collaborate with the Sales team members to constantly improve process efficiency and overall results; Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures; Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information; Responding to any customer queries via email, SMS and phone; Provide an excellent customer experience; Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction; Ensure adherence to the Bank’s Code of Ethics and related policies;   Required skills: We are looking for energetic, empathetic and positive individuals with great communication skills with a results-driven approach and a passion for Sales. Minimum Secondary education; Able to read, write and speak fluent German and English; Previous experience in similar role is preferred, but not a must; Experience with customer database is a plus; Team player with customer oriented mind-set; Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel); Able to follow oral and written instruction and to identify exceptions; Attention to detail, initiative and high standard of work; Willingness to learn and grow.
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
The Customer Services Officer forms part of a team that handles all customer related queries for the Investment Services operation. Both offline and online customers are supported and the customer services team support queries arriving via phone, social media, email and proprietary messaging systems.   Duties include: Assisting clients onboarding Answer all incoming calls and performing outbound calls. Providing support to clients via CRM and other systems Providing information to new or existing clients One to one platform demonstrations Other monitoring duties Be vigilant with data protection and keep up to date with all data protection laws. Take full ownership of your own clients to ensure first call resolution. Requirements You should: Be able to work on your own initiative as well as within a team A minimum of 1 year experience in customer service   Have excellent written and spoken English  Have excellent written and spoken Maltese Be proficient with computer related skills Be a problem solver
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
· Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services; · Ensure that client accounts are opened according to the client’s product and service guidelines; · Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application; · Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information; · Identify selling opportunities after analysing the customer’s needs; · Address cancellation and temporary/ permanent blocking of cards, as per customer requests; · Process of transactions and outgoing payments accurately within the company’s I.T. systems; · Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct; · Keeping records as required; · Issuing of new cards and renewal processes. · Assistance with gathering of data/information for the company (via phone, e-mails and chat); · Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies; · Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions; · Communication and close cooperation with country co-ordinators and other departments; · Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records; · Other related ad hoc duties that may be assigned from time to time.                                                                                       Advantages: · The opportunity to work in a dynamically evolving company; · Opportunities for growth, realization of own ideas and further training; · Professional and attentive environment; · Other benefits, depending on candidates’ skills and experience.   Requirements: · University degree ·  Fluent in both English and Swedish. Additional languages will be a benefit. · Previous experience in a similar position is an asset · Strong communication skills, both verbal and written · Computer skills ·  Team player and customer oriented ·  Willingness to learn and expand horizons
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer.   Responsibilities Answer inbound calls, chat and emails within guidelines/goals established by the client and contact center management Perform technical troubleshooting and solve Technical issue by following Client processes Consistently achieve call, email, and chat quality score goals to meet client and customer satisfaction goals. Other duties as assigned.   Requirements Experience in Call Center and IT support would be ideal, both B2B and B2C Good and professional communication skills Experience with Objection handling Native level of German plus fluent level of English Knowledge of local or Spanish language would be an asset Trouble shooting skills Data updates process Good knowledge on hardware and Software (PC/Peripherals) and on special technologies, Experience with troubleshooting, transaction control, data capturing, call handling, TCO process, service Process Aware of Customer data privacy rules Available to work Monday to Friday 9,00am to 18,00pm  
Spoton Connections Barcelona, Spain
Apr 19, 2019
Full time
Do you enjoy helping customers go through an amazing experience, even in the toughest moments? Do you have a proven track record of success in supporting and retaining satisfied clients? Are you tired of companies that do not take care of their customers the way you’d like to do so? Are you ready to go the extra mile to help us scale by changing the way organizations budget, book and manage their business travel? If your answer to all these questions is “YES!”, let's talk! We are looking for an experienced, hands-on professional who gets a deep satisfaction only when a Customer is happy and returns once and again. As a  Business Travel Consultant , you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe.   Responsibilities: Master Customer Service, having a vocationally customer-focused mindset. Keep high satisfaction standards and exceed customer expectations as much as possible. Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough. Help achieve very low churn rate of existing accounts by addressing/solving problems. Stay up-to-date with new features and product launches. Help define and establish best practices altogether with the rest of team. Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth. Suggest innovative ideas to increase sales and improve customer experience. Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!   Requirements: Proven previous deep experience using  Amadeus (or similar) platform is a must: 2 years at an advanced user level. This will be assessed as part of the process. Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays. Availability to work up to 20 weekends per year upon previous notice. Availability to work the night shift up to 8 weeks per year upon previous notice. Good communicator: proficient communication skills in English, and ideally in another EU language. Proven experience going above and beyond to provide an amazing service that delights customers. Deep experience using ticketing tools or any similar software. You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively. Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you. Smart, fast learner, and resourceful. Tech savvy. Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.  Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven. Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset. Coachability: you are willing to develop yourself through listening to those around you and learning from them. A true owner, you feel comfortable working outside of your comfort zone if needed.   On top of that, you will only be the right candidate if you are: Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains. Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.   What do we offer? Competitive compensation including equity in the company. 24 vacation days per year and flexible working hours. Health perks: Choose between a private health scheme or a gym allowance. "Flexible compensation plan" to help you diversify and increase the net salary. Free Spanish classes. Yoga and meditation. Possibility to choose your hardware and tools. Free coffee and beverages, fresh fruit and other breakfast stuff.
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
Our client in sunny Lisbon is looking for a Hebrew speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Hebrew. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations.   Requirements: Fluency in written and spoken Hebrew and  English Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. Teamwork - Passion for teamwork. Planning & Organization - Ability to be multitasking to achieve goals personal and team ones Communication - Excellent verbal and written communication. Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. Availability - Flexibility - Work in rotary schedule.   Desired criteria: Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. You are passionate, You have excellent oral and written communication skills, You want to deliver excellent customer service, You pay attention to detail, You are creative, You can work in a work environment with short delays and high volume. Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction)
Spoton Connections Prague, Czechia
Apr 19, 2019
Full time
IT Graduate Trainee Program in the best IT Company in Prague! Become an expert in the IT field with us!   At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of international clients.   Are you a task-oriented person, with strong technical and analytical skills? Are you a quick learner and passionate about continually improving your knowledge and skills? Are you a foreign language speaker?   Then our graduate program is the right choice for you!   Learn more about our Graduate Program: During our 6 months program, you will have a great opportunity to start your IT career in a start-up environment but at the same time have the possibility to gain an experience in a truly global company. This start-up environment will allow you to try a lot of different hats, find your niche and what suits you best.   During the 6 months program you will be part of the complex development program and have the possibility to gain different trainings in Cisco, BlueCoat, Juniper, F5, Aruba, Nortel, Extreme Networks, Alcatel, Infoblox, Avaya, Genesys, Polycom, Tandberg, HP, VMware, EMC, NetApp, CheckPoint, RSA and many more.   You will get the full overview on the tools such as ServiceNow, Genesys (OmniChannel Pulse, Workspace Desktop Edition), Power BI, dashboards, SLA (Service Level Agreement) monitoring predictive monitoring, breach analysis, dashboard analysis. On top, the part of the program is the soft skills training such as cross-cultural competence, phone & e-mail etiquette, client success training and many more.   What We offer: Great working atmosphere in a truly international team – with having 30+ nationalities in the office you will have a lot of friends from all over the world. Young, enthusiastic environment with a lot of company events. Experience in newly established Global Delivery Centre - it’s an exciting time to be here. Training with professionals for their respective technologies - you will learn from the best and have someone to look up to. Mentoring program which will help you fulfil your potential and expand your skillset. As we are growing you will have the possibility to continue developing your career with us after your training assignment and get a permanent job with us. Possibility to participate on professional, advanced technical support to clients by proactively identifying and resolving technical incidents and problems – there is no better way to get up to speed with new technological developments. To shadow on real time SLA monitoring and breach analysis, escalation management, metrics analysis, and many more. You’ll be working with Fortune 100 clients and Fortune 500 clients — this is an opportunity to do cool stuff for their people and their business. Workplace where your ideas can grow, be recognized, and rewarded.   Who we are looking for: IT Graduate / Student of last year at master or high school study with the focus on IT OR without IT study background but with 1 year of documented experience within the IT environment. Proactive approach, communication skills, can-do attitude. Good knowledge of English. Intermediate knowledge of any of those languages – Dutch, German, Spanish, French. Possibility to work full-time.   About the company: We use the power of technology to help organisations achieve great things. We accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.4 billion, offices in 49 countries, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey.   We know that starting a career is not an easy task and that is why we are giving YOU an advantage to go through our graduate programme. This will make you stand out from the crowd of peers and help you secure a permanent position after you graduate. 
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
Swedish speaking Account Manager Malta We are seeking for top performing Account Managers with B2B and B2C experience who will build and maintain client relationships. In this role you will be asked to manage a portfolio of clients primarily over the phone. You will foster good client relationships aiming at ongoing trading activity and the achievement of specific revenue targets. You bring to the role your sales experience, capacity to solve client issues, a passion for the financial markets and a proven track record for delivering exceptional results.   Responsibilities: Develop strategic account and portfolio plans work with assigned team. Build solid relationships and trust with clients and improve business over the phone. Bring sales experience along with industry insights. Exceed client expectations via responsiveness, providing insights, marketplace knowledge, and resolving technical issues. Ability to quickly respond to client requests. Strong problem solving. Meeting and exceeding set daily retention targets. Liaising with dormant clients and converting them into active ones.   Requirements: Fluent in Swedish. Flexibility to maintain focus through change and thrive in difficult situations. Proven ability to multitask & work under pressure and build ongoing relationships. Excellent written and verbal communication and presentation skills. Proven track record of exceptional performance, high productivity and meeting deadlines. Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world. Experience with focus on Sales/Account Management. Strong ability to work under pressure and target oriented. We are looking for candidates with a strong personality with a substantial experience in the same role.   Preferred Qualifications: Bachelor’s degree preferably in Economics/Finance. Previous experience in working with revenue generating targets.
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
​ Swedish Speaking Telesales Agent Malta Our client is currently looking for ambitious and determined individuals with a flair for sales. A great and unique opportunity to enter the financial market industry with a specified in-house training scheme for the selected candidates. The selected candidates will make part of a dynamic professional Sales retention Floor after an intensive training on the job:  Creating and maintaining relationship with clients over the phone. Liaising with potential clients and converting them into active ones. Meeting and exceeding set daily retention targets. Retaining clients by resolving queries and offering upgrades. Giving the client superior service and support through a polite, and professional manner.   Requirements: Degree, preferably in Economics/Finance. Experience in Sales is a must (6 months minimum). Excellent communication skills. Great relationship building skills with clients in order to keep them active and following the markets. Audacious Personality. Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail. Ability to work and produce under pressure with challenging targets. Being profession and responsible. Degree, preferably in Economics is considered as a plus.
Spoton Connections Nicosia, Cyprus
Apr 19, 2019
Full time
Norwegian Speaking Client Service Agent  Nicosia, Cyprus Our client, which is a modern online FX company, with offices in Malta, Nicosia and Marbella, is looking for a Client Service Agent to join the growing team. The Client Services Agent position is a wide ranging and varied role were the ability to communicate clearly and effectively with all areas of the business, its clients and suppliers is essential.   Responsibilities: Maintaining and developing the high standards of customer service. All aspects of the role will be customer related and to offer the best customer service in the industry. Be focused on what will give the customer the best possible experience from the site and world class customer service in a competitive world. To provide a high level of quality customer service via Swedish, Norwegian and English using emails, phone calls and live chats. Interact with customers to provide the most relevant information in response to inquiries, concerns, and requests about our products and services. To escalate and liaise with other departments for issues such as payment and security related issues. To support other departments on an ad hoc basis with translation and localization duties for various marketing materials.   Requirements: Good level of English. Native level in Norwegian. Previous Customer Service experience. Excellent communication skills. Be able to deliver premium customer service while showing commitment and motivation to grow.
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
German speaking Loan Administration Specialist Malta The Debt Collections Officer is responsible for reaching out to German customers with the aim of reminding them of their upcoming loan repayment date, collecting payments from overdue loans or negotiating other debt repayment options and advising customers of further outcomes of non-payment of loan. Responsibilities: Deliver a consistent and professional level of service at all times. Read, interpret, apply and comply with laws, rules, regulations, company policies, procedures and instructions as required. Demonstrate good customer service skills while initiating outbound and receiving inbound calls. Consistently, efficiently, and lawfully contact consumers by different communication means regarding collection and recovery of outstanding consumer accounts. Prepare notifications to secure payment, explain penalties, interest, deadlines, and consequences for failure to comply.  Obtain and evaluate financial information for the purpose of negotiating re-payment terms and methods with debtors by form of payment in full, settlement and/or payment plan. Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction. Perform skip-tracing techniques using various tools and databases when needed to find additional customer contact information. Handle each account activity promptly and in the correct manner, updating customer related records in the Bank’s data base accordingly. Consistently and accurately document all information pertaining to customers’ accounts in the Bank’s data base. Meet monthly collection goals as assigned by manager. Support additional consumer service requests. Promote a positive work environment. Performs other duties as assigned. Requirements: Candidate should be energetic, empathetic, and must have a positive attitude. She/he should be persistent and assertive with a competitive nature. Communication skills are key in this position, including all active listening, speaking and negotiation. Candidate should have: Ability to read, write and speak fluent German. Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette. Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism. Problem solving skills and ability to maintain composure with difficult or irate customers. Ability to demonstrate basic computer skills including use of MS Windows, word processing, spreadsheets, electronic communication, and Internet browsing. Knowledge of standard office equipment. Ability to follow oral and written instruction and to identify exceptions. Attention to detail, initiative and high standard of work. Education A level or Equivalent. Previous experience in customer service, sales, collections, or a related role is preferred. Experience with Customer Database preferred. Knowledge of basic business mathematics. 
Spoton Connections Sliema, Malta
Apr 19, 2019
Full time
German speaking Sales Officer Malta The Sales Officer is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.   Responsibilities: Actively seek new sales by executing appointed strategies and instructions; Adhering to the team’s sales targets and deadlines; Collaborate with the Sales team members to constantly improve process efficiency and overall results; Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures; Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information; Responding to any customer queries via email, SMS and phone; Provide an excellent customer experience; Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction; Ensure adherence to the Bank’s Code of Ethics and related policies;   Required skills: We are looking for energetic, empathetic and positive individuals with great communication skills with a results-driven approach and a passion for Sales; Minimum Secondary education; Able to read, write and speak fluent German and English; Previous experience in similar role is preferred, but not a must; Experience with customer database is a plus; Team player with customer oriented mind-set; Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel); Able to follow oral and written instruction and to identify exceptions; Attention to detail, initiative and high standard of work; Willingness to learn and grow.