SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018.

Spoton Connections Lisbon, Portugal
Sep 21, 2019
Full time
Our client is looking for a passionate Assistant Contact Centre Manager. This person will be a floor manager, taking immediate management decisions on the contact center floor to drive the KPIs. You will coordinate a team of Team Leaders, being responsible for their motivation, training and development. You will report to the Contact Center Manager and interact with the corporate client to report the team’s results. Responsibilities: Manage a team of Supervisors (Team Leaders), monitor their performance, work on their development and provide them with training and support; Analyze and report main results and KPIs to the Contact Center Manager and to the client; Identify potential risks and opportunities of improvement; Ensure the correct implementation of the standard processes and procedures. Your Profile: Proven managerial experience in a sales environment; Strong experience of people management; Experience in the BPO industry; Excellent communication skills; Ability to make decisions under high levels of stress. You communicate easily with different types of stakeholders; Passionate about sales, technology and the internet; Ability to speak and write English fluently; Experience in advertising sales (Google Ads) is a plus. Our client offers: Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Young, dynamic and multicultural environment; Possibility to live in one of our apartments; Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); Free Portuguese language courses, sport activities and organized events.
Spoton Connections Lisbon, Portugal
Sep 21, 2019
Full time
Our client in sunny Lisbon is looking for an Arabic speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Hebrew. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations.   Requirements: Fluency in written and spoken Arabic and  English Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. Teamwork - Passion for teamwork. Planning & Organization - Ability to be multitasking to achieve goals personal and team ones Communication - Excellent verbal and written communication. Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. Availability - Flexibility - Work in rotary schedule.   Desired criteria: Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. You are passionate, You have excellent oral and written communication skills, You want to deliver excellent customer service, You pay attention to detail, You are creative, You can work in a work environment with short delays and high volume. Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction)
Spoton Connections Lisbon, Portugal
Sep 21, 2019
Full time
Our client in sunny Lisbon is looking for a Turkish speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Turkish. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations.   Requirements: Fluency in written and spoken Turkish and  English Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. Teamwork - Passion for teamwork. Planning & Organization - Ability to be multitasking to achieve goals personal and team ones Communication - Excellent verbal and written communication. Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. Availability - Flexibility - Work in rotary schedule.   Desired criteria: Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. You are passionate, You have excellent oral and written communication skills, You want to deliver excellent customer service, You pay attention to detail, You are creative, You can work in a work environment with short delays and high volume. Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction)
Spoton Connections Lisbon, Portugal
Sep 21, 2019
Full time
Our client in sunny Lisbon is looking for a Hebrew speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in Hebrew. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations.   Requirements: Fluency in written and spoken Hebrew and  English Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. Teamwork - Passion for teamwork. Planning & Organization - Ability to be multitasking to achieve goals personal and team ones Communication - Excellent verbal and written communication. Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. Availability - Flexibility - Work in rotary schedule.   Desired criteria: Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. You are passionate, You have excellent oral and written communication skills, You want to deliver excellent customer service, You pay attention to detail, You are creative, You can work in a work environment with short delays and high volume. Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction)
Spoton Connections Sliema, Malta
Sep 21, 2019
Full time
SOFTWARE DEVELOPER The selected candidate will be responsible for development of a suite of applications used within the financial sector. Development will apply to systems related to reporting, trading, accounting, messaging, and integration. The role functions within a team of experienced developers who are constantly improving what and how the work is done. A love for the art of software development is essential. Main Duties include: • Work on business layer components of the applications.• Produce clear and maintainable code within the agreed timeframes, budgets and quality levels.• Maintain version control and produce clear and standard documentation for new code and successive updates.• Unit test any code produced, deliver same for UAT and handle the change management cycle until the new code is released to the production environment.• Participate in code reviews with the team• Carry out meetings and actively correspond with users to clearly define and document requirements, accurately determine effort in terms of time and resources.• Suggest improvements that could improve operational efficiencies and guide users whenever requirements do not meet security, quality or performance standards.• Provide regular reports on matters relating to open issues and developments in the pipeline.• Contribute to the continuous learning of the team to ensure improvement and increased efficiency. Knowledge, Experience and Qualifications: • Experience with java frameworks such as Spring and Hibernate• A minimum of 2 years’ experience in a similar role ideally in a financial organisation.• A minimum of 2 years’ experience with java development.• A minimum of 2 years’ experience with web application development• Ideally would have experience with JavaScript Frameworks• Ideally would have experience creating Restful Web Services• Have a strong understanding of source code version control systems with GIT experience being a strong plus.• Ideally be in possession of a Bachelor's degree in Information Systems or equivalent qualification.
Spoton Connections Berlin, Germany
Sep 21, 2019
Full time
The young and vibrant capital of Germany is a very exciting city to live for young professionals. The city knows a lively nightlife, with cosy bars and cafes, interesting nightclubs, and huge festivals. Berlin also offers numerous museums, palace, and many other historic interests. The population is tolerant and open for new people, like you! Our client is looking for Danish speaking Customer Service Agents.   Main Duties: Assist customers via phone, email, and live chat, answering questions and offering help when required. Keep accurate records of customer accounts and escalate issues internally when needed. On occasion, your language skills might be utilized for translations.   Requirements: Fluent level in Danish and English languages Good communication skills Ability to work under stress and pressure, as well as adjust according to new environment Team player A will to learn and progress Good knowledge of different pc tools   What Is On Offer? As an industry standard, you can typically expect a competitive salary package and a positive working environment with strong possibilities for career development.   To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team by hitting apply. We have Customer Support roles for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.   We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.   Talk to us today!  
Spoton Connections Berlin, Germany
Sep 21, 2019
Full time
The young and vibrant capital of Germany is a very exciting city to live for young professionals. The city knows a lively nightlife, with cosy bars and cafes, interesting nightclubs, and huge festivals. Berlin also offers numerous museums, palace, and many other historic interests. The population is tolerant and open for new people, like you! Our client is looking for Dutch speaking Customer Service Agents.   Main Duties: Assist customers via phone, email, and live chat, answering questions and offering help when required. Keep accurate records of customer accounts and escalate issues internally when needed. On occasion, your language skills might be utilized for translations.   Requirements: Fluent level in Dutch and English languages Good communication skills Ability to work under stress and pressure, as well as adjust according to new environment Team player A will to learn and progress Good knowledge of different pc tools   What Is On Offer? As an industry standard, you can typically expect a competitive salary package and a positive working environment with strong possibilities for career development.   To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team by hitting apply. We have Customer Support roles for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.   We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.   Talk to us today!