SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018.

Spoton Connections Lisbon, Portugal
Dec 10, 2018
Full time
Job description:   Finnish Customer Service Agent/Technical Support   Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.   We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.   Our client   Our client is an American company that manufactures laser printers and provides enterprise software to a global market.   Since 1991, the company has been a recognized and praised leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services in more than 170 countries – all focused on helping its customers connect employees to the most relevant information at the moment they need it.   Primary Responsibilities   Located in our Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Finnish market. The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email. You will be providing technical support for both Finnish businesses clients & end users of the hardware.   • Provide friendly and efficient service (by inbound phone calls and emails, including urgent situations) to the Danish community. • Be the first point of contact to handle technical support and resolve customer issues. • Research information and troubleshoot problems using available resources (product laboratory). • Identify and escalate issues appropriately. • Proactively and independently work to meet targets and goals. What we are looking for Requirements • Native level Finnish (C2) • Good understanding of English • Ability to work in a team environment • Ability to build trust with customers • Patient & empathetic • Technical aptitude and the ability to pick up new technology quickly Bonus Skills • Previous customer service or contact center experience • Good troubleshooting skills and analytical thinking • Knowledge and understanding of hardware and printers (preferable)   Our Offer We believe our people are our most important asset and therefore we take pride in finding the best, most talented and driven employees.   Among the benefits of working with us are;   • Competitive base salary (x14) o Monthly language bonus o Monthly meal allowance o Monthly performance bonus • Private health insurance with an on-site Doctor • Stable schedule (Monday – Friday, 07:00 - 16:00) • 22 vacation days per annum • 4 weeks of product training (fully paid by the company and included in the contract) • Start an international career with a great multicultural working environment • Support one of the largest brands in the world • Further training available through company’s online University   We take care of you and your development and make sure that you have the right conditions to deliver the best results. Subsequently, we expect that you give it your best at all times. If you feel that this ad sums up your character and your ambitions, please submit your resume as soon as possible.
Spoton Connections Malta
Dec 10, 2018
Full time
Responsibilities Drawing up an audit plan and detailed audit programs in accordance with a ‘risk based’ approach; Assessing whether the quality of the Company’s internal control framework is effective and efficient; Evaluating the compliance of all activities and units of the Company with its policies and procedures; Assessing whether existing policies and procedures remain adequate and comply with legal and regulatory requirements; Verifying the integrity of the processes ensuring the reliability of the Company’s methods, techniques, assumptions and sources of information used in its internal models; Communicating the results of audits and reviews via written reports and oral presentations to the relevant officials; Developing and maintaining strong relationships with all areas of the business; Challenging, where necessary, established work practices and finding ways to improve internal risk controls and processes;   Requirements 5 to 10 years of experience in auditing (banking will be considered a plus) Degree in Accounting, Finance or Banking related area ACCA or CIA or other professional qualification relating to auditing and/or banking PC proficiency, including Word, Excel and PowerPoint English language literacy, other languages used in the Bank are considered a plus Availability to travel Strong analytical and problem solving skills Strong interpersonal and communication skills  
Spoton Connections Lisbon, Portugal
Dec 10, 2018
Full time
The Quality Analyst will be a single point of contact in terms of Quality for its market working closely with the Client, the Trainer, the Supervisors and the other QA’s. With a very strong product knowledge, this QA should be on the ground all the time, with eyes fully open identifying any improvement opportunities and building reports on the teams results.     Responsibilities:   Monitoring all contacts between agents and customers; Identifying and suggesting improvement opportunities; Ensuring the success of preventive and corrective actions; Promoting actions to optimize the achievement of Key Performance Indicators; Providing one-to-one coaching to Agents (aligned with the Supervisors) and identifying training needs with the Trainer.   Your Profile:   Hebrew speaker; Fluency in English (minimum B2 level); Experience in Quality Analyses/Audits (preferable); Experience in Contact Center environment; Excellent organizational, communication and interpersonal skills; Customer oriented and strategic thinking; Interest and passion for Quality; Please note that we will only consider CV if submitted in English.   Our client offers:   Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Young, dynamic and multicultural environment; Possibility to live in one of our apartments; Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); Free Portuguese language courses, sport activities and organized events.
Spoton Connections Lisbon, Portugal
Dec 10, 2018
Full time
Job description:   HEBREW SPEAKING SUPERVISOR/ TEAM LEADER - LISBON   The role:   Our client is looking for a passionate Team Leader willing to coach and guide a young and highly motivated team of Google Ads Specialists. As a Team Leader, this person will be the link to our client’s success leading a team of approximately 15 multilingual Experts in charge of supporting B2B customers with troubleshooting, billing or technical support requests.  The Team Leader should be a true inspiration for the team, being responsible for the team’s success and continuous improvement, assuring the accomplishment of the internal objectives and be focused on coaching. It is a target driven environment, where this person will work towards each Expert individual sales targets as well as being part of a larger sales team increasing the client’s customer base across EMEA.     Responsibilies:   Motivate, involve and create the best team spirit among the team; Ensure the team’s development, monitoring and evaluation focused on the accomplishment of the Key Performance Indicators; Listen to team members’ feedback and resolve any issues or conflicts; Recognize high performance and reward accomplishments; Develop strategies to promote team member adherence to company regulations and performance goals; Develop action plans for continuous improvement.   Your Profile:   Very good English knowledge speaker (minimum C1); Native or almost native Hebrew; Proven managerial experience; Digital Marketing experience/knowledge; Dynamic, enthusiastic and passionate people; Self-motivated and data driven; A team player with strong leadership, analytical and communication skills; Google AdWords certification or experience is a big plus; Ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment.   Our client offers:   Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Young, dynamic and multicultural environment; Possibility to live in one of our apartments; Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); Free Portuguese language courses, sport activities and organized events.
Spoton Connections Malta
Dec 10, 2018
Full time
Job description:  The Loan Administration Specialist is responsible for handling all customer enquiries in a client driven environment regarding payments, customer billing problems, outstanding amounts and different debt repayment options in compliance with the Company’s policies, procedures and related laws and regulations.   Responsibilities:   Deliver a consistent and professional level of service at all times. Demonstrate good customer service skills while initiating outbound and receiving inbound calls. Provide customers with accurate information regarding the company’s products, services, payments Build a rapport with the customers whilst addressing any issues related to customers’ loans Handle emails and correspondence; providing customer service regarding past due account follow up, processing customer credits as needed and resolving discrepancies and short payments Comply with laws, regulations, company policies and procedures as required Prepare notifications to secure payments, explain penalties, interests, deadlines, and consequences for failure to comply Obtain and evaluate customer’s financial information for the purpose of re-negotiating re-payment terms and methods if needed Follow up on payment commitment accounts to ensure a positive resolution and client satisfaction Keeping records as required in the bank’s data base Support additional consumer service requests Promote a positive work environment Performs other duties as assigned   Requirements:   Candidate should be energetic, empathetic, and must have a positive attitude. Team player with customer oriented mind-set Good communicator both verbally and written Able to read, write and speak fluent French Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel) Able to follow oral and written instruction and to identify exceptions Attention to detail, initiative and high standard of work Willingness to learn and grow Minimum Secondary education Previous experience in similar role is preferred, but not a must Experience with customer database is a plus
Spoton Connections Malta
Dec 08, 2018
Full time
Responsibilities : Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services Ensure that client accounts are opened according to the client’s product and service guidelines Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information Identify selling opportunities after analyzing the customer’s needs Address cancellation and temporary/ permanent blocking of cards, as per customer requests Process of transactions and outgoing payments accurately within the company’s I.T. systems Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct Keeping records as required Issuing of new cards and renewal processes Assistance with gathering of data/information for the company (via phone, e-mails and chat) Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions Communication and close cooperation with country co-ordinators and other departments Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records Other related ad hoc duties that may be assigned from time to time.                                                                                       Advantages : The opportunity to work in a dynamically evolving company Opportunities for growth, realization of own ideas and further training Professional and attentive environment Other benefits, depending on candidates’ skills and experience   Requirements : University degree Fluent in both English and German. Additional languages will be a benefit Previous experience in a similar position is an asset Strong communication skills, both verbal and written Computer skills Team player and customer oriented Willingness to learn and expand horizons
Spoton Connections Malta
Dec 08, 2018
Full time
Minimum Requirements: University degree Excellent English & Dutch both written & spoken and additional languages will be a benefit. Previous minimum one year’s experience in a similar position is an asset Strong communication skills, both verbal and written Computer skills – Microsoft Office – Word, Excel, PowerPoint – at least Intermediate level Team player and customer oriented Willingness to learn and expand horizons The Employee shall be primarily responsible for the provision of Back Office Services (hereinafter the “Services”), including:   Funds transfer processing via Bank accounts opened with third parties Processing of outgoing payments by operating the Bank’s IT systems Creation and modification SWIFT messages from class 100, 200, 300, 500, 900. Verification of the matching of dealing conversation with the dealing tickets created officially by the Treasury front-office department; Authorize into the core banking system of treasury operations processed by the Treasury front-office department according to the ticket deals received; Daily monitoring of level of liquidity in the Bank’s accounts, including the online accounts used for running the lending business; Daily monitoring of the limits for each bank account; Daily reconciliation of bank accounts, preparation of reconciliation reports and follow-up for the unreconciled items; Daily DRT’s closing for countries; Daily monitoring invoicing process; Preparation of specific reports and submission to the relevant authorities; Preparation of internal reports by request; Correspondence with other institution Investigations of problematic transactions Performing End of Day process Input transactions into Core Banking system Effectively organize his work and time to achieve timely and high-level result. Ensure compliance with all regulations. Perfecting own professional activity. Manifesting professional behaviour. Permanent improvement of professional and specific training. Using the existing resources exclusively in the Bank’s interest. Processing transactions efficiently and accurately while maintaining high service standards. Adhering to all Bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct. Record keeping as per requirements and the Bank’s policies and standards. Sharing knowledge and experience with other team members and the provision of support as and when needed. Demonstrating a positive attitude, adaptability, flexibility, and punctuality performing any other duties that may be assigned from time to time.   In addition to the above listed Services, the Employee shall on his own initiative and not only when specifically required to do so, perform all the duties related to his position with the Company or deriving from this Contract or the instructions given by his director or manager.      
Spoton Connections Malta
Dec 08, 2018
Full time
Responsibilities: · Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services; · Ensure that client accounts are opened according to the client’s product and service guidelines; · Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application; · Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information; · Identify selling opportunities after analysing the customer’s needs; · Address cancellation and temporary/ permanent blocking of cards, as per customer requests; · Process of transactions and outgoing payments accurately within the company’s I.T. systems; · Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct; · Keeping records as required; · Issuing of new cards and renewal processes. · Assistance with gathering of data/information for the company (via phone, e-mails and chat); · Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies; · Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions; · Communication and close cooperation with country co-ordinators and other departments; · Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records; · Other related ad hoc duties that may be assigned from time to time.                                                                                       Advantages: · The opportunity to work in a dynamically evolving company; · Opportunities for growth, realization of own ideas and further training; · Professional and attentive environment; · Other benefits, depending on candidates’ skills and experience.   Requirements: · University degree ·  Must be fluent in 2 of the following languages: Danish, German, Norwegian, Swedish ​· Previous experience in a similar position is an asset · Strong communication skills, both verbal and written · Computer skills ·  Team player and customer oriented ·  Willingness to learn and expand horizons    
Spoton Connections Malta
Dec 08, 2018
Full time
Responsibilities: Provide superior professional customer service whilst dealing with all inquiries regarding the company’s products and services. Ensure that client accounts are opened according to the client’s product and service guidelines. Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application. Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information. Identify selling opportunities after analyzing the customer’s needs. Address cancellation and temporary/ permanent blocking of cards, as per customer requests. Process of transactions and outgoing payments accurately within the company’s I.T. systems. Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct. Keeping records as required. Issuing of new cards and renewal processes. Assistance with gathering of data/information for the company (via phone, e-mails and chat). Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies. Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions. Communication and close cooperation with country co-ordinators and other departments. Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records. Other related ad hoc duties that may be assigned from time to time.                                                                                       Advantages: The opportunity to work in a dynamically evolving company. Opportunities for growth, realization of own ideas and further training. Professional and attentive environment. Other benefits, depending on candidates’ skills and experience.   Requirements: University degree Fluent in both English and Swedish. Additional languages will be a benefit Previous experience in a similar position is an asset Strong communication skills, both verbal and written Computer skills Team player and customer oriented Willingness to learn and expand horizons  
Spoton Connections Malta
Dec 05, 2018
Full time
The role objective is to manage all our pay-per-click (PPC) marketing activities within the Marketing team. The Search Engine Marketing (SEM) Specialist will manage all paid search campaigns on Google, Bing, as well as other search and display marketing engines. The SEM Specialist will effectively manage the paid search budget and work with the Marketing team in order to maximize ROI, drive traffic, and customers. Responsibilities: Execute tests, collect and analyse data, identify trends and insights in order to achieve maximum ROI in paid search campaigns Track, report, and analyse website analytics and PPC initiatives and campaigns Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies Optimize ads and landing pages for paid search engine marketing campaigns Perform ongoing paid keyword discovery, expansion and optimization Research and analyse competitor advertising links Assisting the content team in the creation of high quality, informative SEO content. Carrying out detailed keyword research according to the latest keyword strategies. Keeping up to date with the most recent developments in latest trends and best practices in search engine marketing (SEM). Paying particular attention to any significant Google algorithmic changes. To train, coach and support any colleague Requirements : Good working knowledge of website analytics tools (e.g, Google Analytics and others) Well-versed in performance marketing, conversion, and online customer acquisition Eager to perform and achieve results through SEM & SEO activities Proven SEM experience and success managing PPC campaigns across Google, and Bing Ability to create a keyword strategy Knowledge in using SEMrush software Strong analytical skills and experience in generating SEM reports Familiarity with A/B and multivariate experiments Working knowledge of HTML, CSS, and JavaScript development and constraints
Spoton Connections Malta
Dec 05, 2018
Full time
The role objective is to assist in the planning, execution and optimization of our online marketing efforts. The candidate should have a passion for all things marketing and technology. A well-versed in the concepts surrounding digital marketing and how the internet can become a strong asset to securing growing revenue. The person has to be tech-savvy and intuitive with great ideas to reinforce our marketing campaigns. Responsibilities: Assist in the formulation of strategies to build a lasting digital connection with consumers Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.) Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness Be actively involved in SEO efforts (keyword, image optimization etc.) Prepare online newsletters and promotional emails and organize their distribution through various channels Provide creative ideas for content marketing and update website Collaborate with designers to improve user experience Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.) Acquire insight in online marketing trends and keep strategies up-to-date Maintain partnerships with media agencies and vendors Requirements : Proven experience as Digital Marketing Executive or similar role Excellent understanding of digital marketing concepts and best practices Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM Good knowledge of Google Analytics Skills and experience in creative content writing Analytical mindset and critical thinking Excellent communication and interpersonal skills Diploma in Digital Marketing or relevant field
Spoton Connections Malta
Dec 05, 2018
Full time
We are looking for a highly motivated, meticulous and responsible team player with strong leadership and goal oriented skills to join a dynamic and challenging industry. Responsibilities include administering accounting records, posting of routine transactions, preparation and checking of Sales invoices. Responsibilities: To maintain the general ledger and respective reconciliations. To print payment cheques and refer them for signature.  To handle all foreign exchange matters. To assist in preparation of financial reports. To handle petty cash payments. To deal with debtors and creditors. To ensure that the company’s financial policies are adhered to.    Requirements: Advanced level of education in Accounting Minimum of two years’ experience in a similar role Basic computer skills are essential Good knowledge of Opera would be considered an asset Excellent communication skills in both English and Maltese
Spoton Connections Malta
Dec 04, 2018
Responsibilities will include: Supporting the company’s Financial and Regulatory Reporting Manager in the daily running of the Regulatory Reporting function; Assisting in assignments and preparation of banking regulatory returns (BR/06, FINREP, COREP) and regulatory reports (ICAAP, ILAAP and Recovery Plan) whilst ensuring high quality, timely and error-free reporting in line with banking regulatory requirements; Analysing and interpreting data from banking regulations and for inclusion in the Bank’s regulatory submissions; Assisting the Bank in providing financial information for other reporting requirements in relation to capital and liquidity risk management; Ensuring the accuracy and integrity of the Bank’s accounting records and financial systems, and contributing to the overall effectiveness of the finance function; Assisting in testing & migration requirements of new systems, including the Core Banking System; Compiling ad hoc reports as requested as well as providing timely and accurate feedback on all matters arising to senior management.   Candidates must: Possess a University of Malta Honours Degree in Banking and Finance or Accountancy or pursuing equivalent qualifications. Have a minimum of 2 years' relevant working experience, preferably gained in a Big 4 Firm or in a banking environment is considered an asset, although training will be provided Have thorough knowledge of all desktop applications particularly Excel. Possess excellent organisational and interpersonal communication skills, both written and verbal. Be diligent and able to work on own initiative with minimal supervision. Be able to work under pressure to meet tight reporting deadlines. Be highly organized, proactive, and able to work on own initiative. Be able to prioritize and manage work without losing attention to detail.   An attractive remuneration package commensurate with qualifications, experience and personal attributes will be offered.
Spoton Connections Malta
Dec 03, 2018
Full time
Responsibilities: · Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services; · Ensure that client accounts are opened according to the client’s product and service guidelines; · Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application; · Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information; · Identify selling opportunities after analysing the customer’s needs; · Address cancellation and temporary/ permanent blocking of cards, as per customer requests; · Process of transactions and outgoing payments accurately within the company’s I.T. systems; · Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct; · Keeping records as required; · Issuing of new cards and renewal processes. · Assistance with gathering of data/information for the company (via phone, e-mails and chat); · Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies; · Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions; · Communication and close cooperation with country co-ordinators and other departments; · Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records; · Other related ad hoc duties that may be assigned from time to time.                                                                                       Advantages: · The opportunity to work in a dynamically evolving company; · Opportunities for growth, realization of own ideas and further training; · Professional and attentive environment; · Other benefits, depending on candidates’ skills and experience.   Requirements: · University degree ·  Fluent in both English and Dutch. Additional languages will be a benefit. · Previous experience in a similar position is an asset · Strong communication skills, both verbal and written · Computer skills ·  Team player and customer oriented ·  Willingness to learn and expand horizons  
Spoton Connections Malta
Dec 03, 2018
Full time
  Responsibilities Assist the Manager to ensure implementation of credit control policies, including control mechanisms, billing and collections policies and debt write off and provision policies, throughout the group; Participate in the development of the necessary infrastructure to ensure that the Group has an effective Credit Control section; Supervise the Group’s Credit Control function for the customer segment of Fractional Payments and Terminated Accounts; Supervise the collection of debtors including those against which the company has made a provision, and ensure that debtors throughout the group are kept at a minimum; Liaison with lawyers and whenever required participate in the company’s representation in local courts; Liaison with cash collection agencies as and when necessary; Perform any other duties that may become necessary to ensure the smooth and efficient functioning of the credit control section.   Requirements   An A-Level standard of education A minimum of 1 year relevant post-qualification experience if graduate; 3 years if ‘A’ Level standard of education Fluent Maltese and English communication skills Possess a valid driving licence Have a strong character able to face difficult, often of a personal nature, situations involving defaulting clients Have strong leadership skills Be an effective team player Be willing to learn and work long hours under minimal supervision.  
Spoton Connections Malta
Dec 03, 2018
Full time
We are looking for an energetic individual to join our client’s marketing team, being responsible for seeking the right sponsorship opportunities in line with company’s consumer strategy and to activate and bring to life the company's key strategic sponsorships and PR opportunities to maximise brand exposure and ROI.     Responsibilities:   Developing end-to-end plans before, during and after sponsored of the company’s created events that generate hype and talkability for maximizing brand exposure and/or achieving commercial objectives. Ensure a WOW experience for customers and anyone attending events in line with the Brand objectives achieving this by developing detailed plans outlining the customer journey, takeaways etc Creatively using all media and resources within a set budget for raising the profile of the specific event or activity. To be the central person orchestrating all the activity. Be present throughout any events or activities organised – including evening and weekends if required as the face of the company / event manager. Pro-actively listens and works with key stakeholders – CEO and B2C Marketing team, to identify ideal sponsorship activities to achieve commercial objectives Build strong relationships and actively manage sponsored entities, drive discussions for furthering any win/win opportunity. Work with sponsored entities for understanding their passions, brainstorming ideas and building a true, long-lasting partnership. Work closely with the Brand and Event specialist for coming up with design and logistics at each event Work closely with the PR agency for developing strong media plans & building relationships with key media – meeting/hosting journalists for positive PR opportunities   Requirements:   Previous experience, ideally in the FMCG industry working with big brands; Marketing-related degree or diploma; Experience in acting as the company spokesperson as face of the company; Creative & passionate with an eye for detail; Strong business sense, self-driven and can work with minimal supervision  
Spoton Connections Malta
Dec 03, 2018
Full time
Our client is looking for a candidate who is in possession of a Marketing background and who is interested in working in a dynamic and exciting environment, while ready to take the next step!    Responsibilities:   To define and execute the strategy for the relative segments based on deep customer insights in order to increase the segment revenue and profitability. To proactively contribute in the implementation of a meaningful Residential Segmentation that can guide effective commercial activity and planning To regularly analyse data and insight from Channels, Customer Research, CVM, Product & BI teams to refine and optimize commercial plans and outline roadmaps. To actively propose product development based on customer needs in the target segments. To lead and drive marketing activities to achieve and preferably over deliver on customer NPS & Brand Health, inflow KPIs & market shares in the targeted segments. To own and drive end-to-end Segment activity plans in liaison with Marketing Communications & Sponsorships, Product Marketing and CVM Managers for maximizing the growth within each Segment – Revenues & NPS. To own and show excellence in go to market of above by delivering impactful messages through the right communication channels To monitor sales pipeline in order to forecast sales opportunities and performance gaps. To work with CVM team to define BTL/Upselling and retention strategy. To work closely with Channels, Terminals & Technology teams to actively manage the SARC budget to maximise the growth benefit and keeping SARC intensity under control.   Requirements:   A graduate qualification in any related Commercial, Marketing or Business Management degree Ideally with a strong telecoms and proposition marketing background Strong commercial acumen and capable of strategic thinking & business strategy Confident presenter in sales and customer forums Must be a dynamic, result-oriented individual with a can-do attitude Can work under pressure Good communicator and good interpersonal skills Good team player  
Spoton Connections Malta
Dec 03, 2018
Full time
Responsibilities : Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services Ensure that client accounts are opened according to the client’s product and service guidelines Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, on-boarding and mobile application Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information Identify selling opportunities after analyzing the customer’s needs Address cancellation and temporary/ permanent blocking of cards, as per customer requests Process of transactions and outgoing payments accurately within the company’s I.T. systems Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct Keeping records as required Issuing of new cards and renewal processes Assistance with gathering of data/information for the company (via phone, e-mails and chat) Providing support with invoicing, allocating payments and related duties, in line with the Bank’s policies Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions Communication and close cooperation with country co-ordinators and other departments Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records Other related ad hoc duties that may be assigned from time to time.                                                                                       Advantages : The opportunity to work in a dynamically evolving company Opportunities for growth, realization of own ideas and further training Professional and attentive environment Other benefits, depending on candidates’ skills and experience   Requirements : University degree Fluent in both English and German. Additional languages will be a benefit Previous experience in a similar position is an asset Strong communication skills, both verbal and written Computer skills Team player and customer oriented Willingness to learn and expand horizons
Spoton Connections Malta
Dec 03, 2018
Full time
Responsibilities: Developing and leading the corporate legal strategy in order to promote and protect the company's matters Maintaining proper corporate interactions with the relevant local, governmental bodies, legislatures and the community at large Advising the board and other senior corporate officers on a variety of issues Participating in the formulation of general management policy as a member of the executive management team Developing the legal and contractual framework for the banking business Take a lead role in supporting the company strategy in global licensing Responsible for identifying and assessing the compliance risks associated with the organization’s current and proposed future business activities, including new products, new business relationships and any extension of operations or network on an international level Advise, educate and counsel organization how to address new emerging challenging segments from a regulatory perspective Draft and publish Policies and Procedures on regulatory legal issues affecting the business Directly supervises and coordinates all relationships with outside counsel retained by the institution Responsible for all compliance policies and manuals including Anti-Money Laundering regulations, FSA & FIAU regulations and issues, and notification to company of any regulatory changes  Holding the post of MLRO of the company Reporting to the Audit Committee and responsible for preparing monthly reports Performing other assignments as the Managing Directors and the Board of Directors may direct. Participating in professional associations; attends industry-related conventions, conferences, reading pertinent publications.  Together with the regional managing director/country manager ensures that all group company activities and operations are carried out in compliance with local, state and federal regulations and laws.  Responsible for liaising with external regulators on compliance related matters and ensuring all compliance reports are submitted promptly and accurately to them Responsible for monitoring the day-to-day operation of AML/CFT policies, and respond promptly to any reasonable request for information made by the FIAU or any other law enforcement bodies Responsible for establishing the basis on which a risk-based approach to the prevention of money laundering/terrorist financing is put into practice and review the approach on a regular basis Responsible for all the AML reporting requirements and operate within the required standards Responsible for ensuring that adequate arrangements are in place for the awareness and training of employees. In particular training must be offered, of a high standard and the scope must be appropriate.   Requirements: A Law Degree from an accredited institution required; honors, high academic standing preferred Proven experience and knowledge in Anti-Money Laundering regulations, FCA & FIAU regulations Proven industry experience in the Banking sector 7+ years in a senior legal and managerial role; international management experience a strong plus Strong knowledge of European payment services legislation, card scheme regulations, data protection and other relevant regulation Ability to work independently in a fast-paced, global organization maintaining close contact with CRO, CFO, VPs of Sales, the Risk and Compliance teams Fluent in English, additional knowledge in other European languages a plus Excellent problem solving skills and ability to provide useful and efficient counsel Excellent communication, negotiation skills & management skills  
Spoton Connections Malta
Dec 03, 2018
Full time
Responsibilities will include: Supporting the company’s Financial and Regulatory Reporting Manager in the daily running of the Regulatory Reporting function; Assisting in assignments and preparation of banking regulatory returns (BR/06, FINREP, COREP) and regulatory reports (ICAAP, ILAAP and Recovery Plan) whilst ensuring high quality, timely and error-free reporting in line with banking regulatory requirements; Analysing and interpreting data from banking regulations and for inclusion in the Bank’s regulatory submissions; Assisting the Bank in providing financial information for other reporting requirements in relation to capital and liquidity risk management; Ensuring the accuracy and integrity of the Bank’s accounting records and financial systems, and contributing to the overall effectiveness of the finance function; Assisting in testing & migration requirements of new systems, including the Core Banking System; Compiling ad hoc reports as requested as well as providing timely and accurate feedback on all matters arising to senior management.   Candidates must: Possess a University of Malta Honours Degree in Banking and Finance or Accountancy or pursuing equivalent qualifications. Have a minimum of 2 years' relevant working experience, preferably gained in a Big 4 Firm or in a banking environment is considered an asset, although training will be provided Have thorough knowledge of all desktop applications particularly Excel. Possess excellent organisational and interpersonal communication skills, both written and verbal. Be diligent and able to work on own initiative with minimal supervision. Be able to work under pressure to meet tight reporting deadlines. Be highly organized, proactive, and able to work on own initiative. Be able to prioritize and manage work without losing attention to detail.   An attractive remuneration package commensurate with qualifications, experience and personal attributes will be offered.