SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular specialisation on the finance, legal, technical, and multilingual industries. We currently have offices in Malta and Portugal, and will be opening a new office in Ireland at the start of 2018.

Spoton Connections Berlin, Germany
Jun 19, 2019
Full time
Our client is looking for a Russian speaking Customer Care Agent to join their growing Team based in Berlin – Germany.   You will be responsible for the day to day management of internet content, ensuring a quality experience is provided to millions of internet users.   More information about the role:   • an interesting and exciting job in a growing and innovative sector  • backoffice (non-voice) support • ensure quality by enforcing standard policies and procedures       Profile: • excellent Russian language skills on native speaker level  • additionally good English language skills  • high attention to detail  • flexibility and team spirit • problem solving skills and the ability to take ownership of queries • experience of using the internet and social networks
Spoton Connections Malta
Jun 19, 2019
Full time
The Sales Officer is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.   Responsibilities:   Actively seek new sales by executing appointed strategies and instructions; Adhering to the team’s sales targets and deadlines; Collaborate with the Sales team members to constantly improve process efficiency and overall results; Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures; Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information; Responding to any customer queries via email, SMS and phone; Provide an excellent customer experience; Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction; Ensure adherence to the Bank’s Code of Ethics and related policies;   Required skills: We are looking for energetic, empathetic and positive individuals with great communication skills with a results-driven approach and a passion for Sales. Minimum Secondary education; Able to read, write and speak fluent Danish and English; Previous experience in similar role is preferred, but not a must; Experience with customer database is a plus; Team player with customer oriented mind-set; Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel); Able to follow oral and written instruction and to identify exceptions; Attention to detail, initiative and high standard of work; Willingness to learn and grow.
Spoton Connections Malta
Jun 19, 2019
Full time
Job description:   Assist in the general day to day duties in the  compliance department including client onboarding, due diligence and AML checks in line with the client’s customer acceptance policy Vetting client fact finds, ensuring all regulatory requirements and company standards are met, handling settlements and distributions of deceased estates Actively participates in the compliance monitoring programme, drawing up the necessary reports and identifies new monitoring procedures,  if and when required. Keeps abreast with regulatory requirements and changes Conduct employee training – AML/CFT and conduct of business Other duties/projects as assigned by the Head of Compliance   Requirements The chosen candidate would be Preferably, in possession of a Compliance and/or AML related qualification  Have experience in AML, client on boarding and other compliance related duties Strong command of the Maltese language is important 
Spoton Connections Malta
Jun 19, 2019
Job Purpose  Continue to develop the overall Compliance Strategy and approach for the company in accordance with its strategic objectives and regulatory framework in which it operates; Maintain a robust Compliance and AML framework underpinned by applicable systems, processes and procedures. Be the company’s MLRO and undertake the roles and responsibilities of the MLRO in accordance with regulatory requirements; Provide professional guidance and assistance to all staff in the group to help embed compliance into their daily routine. Act as focal point with regulators, law enforcement and auditors in respect of the license and regulatory obligations of the company.   Principal Accountabilities To understand and document regulations that impact the company, ensuring the company has processes and procedures in place to demonstrate compliance with the same; To deliver compliance training and advice across the business To receive suspicious activity reports (SARs) relating to AML and to determine whether they should be submitted to the relevant authorities; Responsible to ensure staff are trained in AML processes and procedures on a routine basis; Primary responsibility for the overall AML risk assessment process including production of an AML policy and reporting suspicious activity policy and ensuring robust processes and procedures exist across the group; Manage 3rd party contracts for compliance screening requirements (International sanctions etc); Ensure effective management of the internal and external communication in relation to anti money laundering regulations; Manage internal investigations of suspicious activity in accordance with the AML policies and procedures and make decisions on whether to submit these to financial intelligent agencies; Ensure effective production and format of case files of evidence for external scrutiny; Advise on new products / business partners from an AML and Compliance perspective; To prepare and provide compliance reports on a routine basis to the Board including recommendations as applicable; To work across the group and help advise and resolve operational compliance / AML issues; To design and implement action plans based on compliance audits and / or changes in regulations as applicable; Other duties as determined by the CEO   Knowledge/Experience/Skills  5+ years Senior management experience within a regulated environment working in a Compliance, Audit, Legal or AML capacity for either a Gaming or Payment entity 5+ years of people management / leadership experience and demonstrable evidence of continuous professional development; Sound education background, such as a degree and / or professional qualification (such as legal / accountancy); Demonstrable experience of setting and implementing corporate strategies and objectives within an organisation; Good working knowledge on principle based, FCA regulations and handbooks and / or demonstrable experience of operating at a Senior level within a licensed organisation; Sound working knowledge of AML and DPA legislation and regulations and demonstrable experience of its application; Sound knowledge of risk management / risk based approaches to work and evidence of implementing similar strategies within an organisation; Strong organisational skills and attention to detail are essential in the role given the variety of responsibilities.   Skills  Excellent written communication skills and ability to convey complex information in a succinct, understandable way for the audience; Ability to prioritise own work load and work without supervision for extensive periods of time; Solid leadership and management skills and ability to lead and implement changes to systems, processes and procedures across a company; Sound investigative skills and ability to identify root causes; Good training delivery & presentational skills; Attention to detail   Attributes and Behaviours  Keeps pace with change – acquires knowledge/skills as the business develops and ensures appropriate systems are in place to complement the same; Develops and maintains positive working relationships with others, both internally and externally; Shares ideas and information openly with colleagues; Has credibility and integrity and displays a professional demeanour at all times; Self-motivated – driven to achieve results both individually and companywide; High customer service ethic – is passionate about meeting customer expectations and improving service levels.
Spoton Connections Malta
Jun 19, 2019
Full time
Working within Fund Services the selected individual will be responsible for:   Ensuring all relevant companies, are in compliance with all current laws and regulations. Taking cognisance of new legislation and laws, directives and regulations. Representing all relevant companies, on compliance matters, as well as communicating directly with the Regulator and FIAU as required. Acting as MLRO of associated companies. Ensuring that all AML and KYC requirements and procedures are followed appropriately. Managing transaction monitoring for fraud and AML issues where relevant. Supporting various regulatory and statutory audits. Implementing and monitoring risk management policies and procedures. Monitoring and reporting risks and compliance gaps in relation to internal and external regulations. Identifying and addressing conflicts of interest. Ensuring segregation of customer funds and capital requirements Maintaining a compliance calendar, and ensuring legal and regulatory returns are submitted when due. Publishing written guidelines to staff and service providers on the appropriate implementation of the laws, regulations, rules and standards through policies and procedures. Completing Company Secretary functions as required.   REQUIREMENTS Legal/Accounts and/or a Bachelor of Commerce degree and/or Diploma in AML and Compliance. A good understanding of Maltese company law and the role of a company secretary. Possess working knowledge of regulatory bodies such as MFSA and FIAU Preferably already holds a similar position, having been PQ'd by the MFSA Excellent written and spoken English and Maltese
Spoton Connections Malta
Jun 19, 2019
Full time
• The chosen candidate will be a mature and reliable person, responsible for the following tasks: • Market research, Company valuation, Economic/ Financial Analysis, Market Reviews, & Stock Market Valuations • Attending brokers meeting and reporting back to colleagues accordingly • Updating proprietary research database • Preparation of Financial Analysis Summaries • Writing reports to be published in the local media and on our website. • Assisting the Capital Markets team as required.   REQUIREMENTS   • Be highly organised • Have a passion for financial markets and trading • Possess a Degree in Banking & Finance or equivalent in a related field • Possess a CFA qualification or the desire to attempt such a qualification • Have excellent communication and interpersonal skills. • Have excellent writing skills and a very strong command of the English language
Spoton Connections Malta
Jun 19, 2019
Full time
The individual selected for this dynamic position will form part of the Trading Desk team and will be responsible for: Daily execution and processing of trades (Bonds / Funds) for both local and international markets. Supporting client on OTC equity trades Assisting and communicating with clients Setting up and maintaining securities Writing daily news Other trade related functions Requirements The ideal candidate should Be highly organised Have a good understanding of Fixed Income / Equity sectors Possess a Degree in Banking & Finance or equivalent in a related field Preferred Requirements Have experience in a similar trading desk position Experience with Bloomberg workstations Excellent communication and interpersonal skills
Spoton Connections Malta
Jun 19, 2019
Full time
Job description:  Our Client is looking for a Secretary to join the Administration team while working side by side the Personal Assistant.   Responsibilities:   Greeting people, answering phone calls, offering administrative support to the team. Preparing correspondence and documents with in the financial services department. General day to day administration of the office   Requirements:   Polite and Mature attitude, pleasant personality and customer-centric approach to work, attentive to detail. Excellent spoken and written communication skills in English level of Education or equivalent, IT skills, knowledge of MS Applications
Spoton Connections Malta
Jun 19, 2019
Full time
Job description:  Our client is currently looking for ambitious and determined individuls with a flair for sales A great and unique opportunity to enter the financial market industry with a specified in-house training scheme for the selected candidates. The selected candidates will make part of a dynamic professional Sales retention Floor after an intensive training on the job:    Creating and maintaining relationship with clients over the phone Liaising with potential clients and converting them into active ones Meeting and exceeding set daily retention targets Retaining clients by resolving queries and offering upgrades Giving the client superior service and support through a polite, and professional manner   Requirements: Degree, preferably in Economics/Finance Experience in Sales is a must (6 months minimum) Excellent communication skills Great relationship building skills with clients in order to keep them active and following the markets Audacious Personality. Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail Ability to work and produce under pressure with challenging targets  Being profession and responsible Degree, preferably in Economics is considered as a plus
Spoton Connections Barcelona, Spain
Jun 19, 2019
Full time
Job description:   Responsibilities Provide 1 st  line technical support to clients Deal directly with clients’ queries either by telephone or electronically Analyzing customer needs, selecting and explaining the best solution to solve problems Obtain and evaluate all relevant information to handle product and service inquiries Keep records of customer interactions, transactions and actions taken Contributes to team effort by accomplishing related results as needed Requirements Dutch native level preferred or Bilingual verbal and written English high level, verbal and written Some experience providing technical support first line and/or qualifications related to IT Soft skills: customer-focused mindset, listening, phone skills, verbal and written communication, building relationships, problem solving, multi-tasking Availability to work on shift bases Monday to Friday – 8,00am to 8,00pm
Spoton Connections Barcelona, Spain
Jun 19, 2019
Full time
Job description: Responsibilities Provide world class services – customer service Deal directly with customers either by telephone or electronically Analyzing customer needs, selecting and explaining the best solution to solve problems Obtain and evaluate all relevant information to handle product and service inquiries Keep records of customer interactions, transactions and actions taken Contributes to team effort by accomplishing related results as needed Requirements Dutch native level, verbal and written English high level, verbal and written Customer service experience is a plus Computer skills – first level of support Soft skills: customer-focused mindset, listening, phone skills, verbal and written communication, building relationships, problem solving, multi-tasking
Spoton Connections Barcelona, Spain
Jun 19, 2019
Full time
Job description:   Responsibilities Provide world class services – customer service Deal directly with customers either by telephone or electronically Analyzing customer needs, selecting and explaining the best solution to solve problems Obtain and evaluate all relevant information to handle product and service inquiries Keep records of customer interactions, transactions and actions taken Contributes to team effort by accomplishing related results as needed   Requirements Swedish native level, verbal and written English high level, verbal and written Customer service experience is a plus Computer skills – first level of support Soft skills: customer-focused mindset, listening, phone skills, verbal and written communication, building relationships, problem solving, multi-tasking
Spoton Connections Malta
Jun 19, 2019
Full time
Our client is looking for an Insight Analyst to work within a growing, ambitious company.   Job Description:   We are looking for a highly motivated, ambitious, positive minded individual to join our team in an Insight Analyst role. We have a multi brand strategy with 5 different casinos and focus on player acquisition and retention. The successful candidate will be tasked assisting the marketing, product and retention teams in identifying actions to increase customer lifetime value and solve marketing problems. The analyst will assist in implementing a regular reporting methodology to update the business areas on their relevant KPIs.   Key responsibilities:   • Delivering customer and marketing analysis to support business decision making. • Establishing a reporting methodology for use in the business areas to support business goals. • Design, build and deliver KPI reports as required by the business. • Proactively advising the relevant teams of appropriate actions based on data to drive customer value. • Working with the retention and VIP teams to ensure a thorough understanding of the customer base. • Fulfil department and personal KPI’s as delivered by management.   Candidates skills and experience:   • A passion for the iGaming industry, particularly casino. • Good numeric and statistical analysis skills are essential. • Familiarity with marketing and CRM to aid understanding and delivery of business objectives • Strong problem-solving skills and a curious mind. • A positive and can-do attitude and highly responsible. • Expert level in Microsoft Excel. • Able to deliver actionable intelligence and insights to the relevant teams. • Excellent communication and teamworking skills, with a passion and drive to work in a small but efficient and highly successful team.
Spoton Connections Luton, UK
Jun 19, 2019
Full time
About the position Our client work with one of the world's largest automotive companies to provide multilingual customer service. This involves providing essential emergency support to drivers in time of accidents or emergencies. Responsibilities: Confidence and experience with customer service are a must, world class training will be provided to give you the skills, confidence and knowledge to grow and develop within your role. Effectively answer all types of customer call including emergency, non-emergency calls and general inquiries. Using the latest technology, you will assist drivers and their passengers through all call types, including; routing throughout Europe, performing vehicle diagnostics remotely and providing emergency assistance. Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding. You must stay level-headed, professional and patient. When an emergency incident occurs, you must consider the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation; including calling and coordinating the emergency services in the relevant country. Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives. This often involves overcoming barriers in understanding, such as language and cultural differences. Keep up to date on operations and systems understanding to enable great customer service Take responsibility for ensuring all documentation is precise and accurate. Qualifications: At least 12 months’ customer service experience working in a similar fast paced environment. Fluent in English & Danish, plus ideally fluency in another European language. Able to work a fully flexible 24/7 pattern, (further information on rotational shifts can be confirmed). Ability to quickly develop a rapport with customers and emergency services over the phone. The sensitivity and professionalism to effectively manage pressurised situations. Previous contact centre experience is preferred but is not essential. Confident PC user.   WHY LUTON?   Luton is a vibrant, multicultural and exciting place to live. With excellent links to travel abroad and only a 30-minute train ride into the city of London. Luton is based in the heart of Bedfordshire, with surrounding countryside. St Albans is a short drive away and boasts a wealth of history dating back to Roman times. Milton Keynes is another great city which is north of Luton, with great shopping facilities, a skiing centre, 4D Cinema and many fantastic restaurants.
Spoton Connections Luton, UK
Jun 19, 2019
Full time
About the position Our client work with one of the world's largest automotive companies to provide multilingual customer service. This involves providing essential emergency support to drivers in time of accidents or emergencies. Responsibilities: Confidence and experience with customer service are a must, world class training will be provided to give you the skills, confidence and knowledge to grow and develop within your role. Effectively answer all types of customer call including emergency, non-emergency calls and general inquiries. Using the latest technology, you will assist drivers and their passengers through all call types, including; routing throughout Europe, performing vehicle diagnostics remotely and providing emergency assistance. Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding. You must stay level-headed, professional and patient. When an emergency incident occurs, you must consider the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation; including calling and coordinating the emergency services in the relevant country. Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives. This often involves overcoming barriers in understanding, such as language and cultural differences. Keep up to date on operations and systems understanding to enable great customer service Take responsibility for ensuring all documentation is precise and accurate. Qualifications: At least 12 months’ customer service experience working in a similar fast paced environment. Fluent in English & Finnish, plus ideally fluency in another European language. Able to work a fully flexible 24/7 pattern, (further information on rotational shifts can be confirmed). Ability to quickly develop a rapport with customers and emergency services over the phone. The sensitivity and professionalism to effectively manage pressurised situations. Previous contact centre experience is preferred but is not essential. Confident PC user.   WHY LUTON?   Luton is a vibrant, multicultural and exciting place to live. With excellent links to travel abroad and only a 30-minute train ride into the city of London. Luton is based in the heart of Bedfordshire, with surrounding countryside. St Albans is a short drive away and boasts a wealth of history dating back to Roman times. Milton Keynes is another great city which is north of Luton, with great shopping facilities, a skiing centre, 4D Cinema and many fantastic restaurants.
Spoton Connections Luton, UK
Jun 19, 2019
Full time
About the position Our client work with one of the world's largest automotive companies to provide multilingual customer service. This involves providing essential emergency support to drivers in time of accidents or emergencies. Responsibilities: Confidence and experience with customer service are a must, world class training will be provided to give you the skills, confidence and knowledge to grow and develop within your role. Effectively answer all types of customer call including emergency, non-emergency calls and general inquiries. Using the latest technology, you will assist drivers and their passengers through all call types, including; routing throughout Europe, performing vehicle diagnostics remotely and providing emergency assistance. Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding. You must stay level-headed, professional and patient. When an emergency incident occurs, you must consider the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation; including calling and coordinating the emergency services in the relevant country. Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives. This often involves overcoming barriers in understanding, such as language and cultural differences. Keep up to date on operations and systems understanding to enable great customer service Take responsibility for ensuring all documentation is precise and accurate. Qualifications: At least 12 months’ customer service experience working in a similar fast paced environment. Fluent in English & Bulgarian / Swedish / Norwegian / German/ Czech/ Hungarian/ Slovenian, plus ideally fluency in another European language. Able to work a fully flexible 24/7 pattern, (further information on rotational shifts can be confirmed). Ability to quickly develop a rapport with customers and emergency services over the phone. The sensitivity and professionalism to effectively manage pressurised situations. Previous contact centre experience is preferred but is not essential. Confident PC user.   WHY LUTON?   Luton is a vibrant, multicultural and exciting place to live. With excellent links to travel abroad and only a 30-minute train ride into the city of London. Luton is based in the heart of Bedfordshire, with surrounding countryside. St Albans is a short drive away and boasts a wealth of history dating back to Roman times. Milton Keynes is another great city which is north of Luton, with great shopping facilities, a skiing centre, 4D Cinema and many fantastic restaurants.
Spoton Connections Malta
Jun 19, 2019
Full time
Job description:  The Sales Officer is responsible for handling sales, customer on-boarding and document verification of a loan portfolio.   Responsibilities:   Actively seek new sales by executing appointed strategies and instructions; Adhering to the team’s sales targets and deadlines; Collaborate with the Sales team members to constantly improve process efficiency and overall results; Customer on-boarding and verification of documents as per the Bank’s Policies and Operational Procedures; Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information; Responding to any customer queries via email, SMS and phone; Provide an excellent customer experience; Work closely with other Bank departments, especially Payments and Collections, in order to ensure transparent and efficient interaction; Ensure adherence to the Bank’s Code of Ethics and related policies;   Required skills:   We are looking for energetic, empathetic and positive individuals with great communication skills with a results-driven approach and a passion for Sales. Minimum Secondary education; Able to read, write and speak fluent German and English; Previous experience in similar role is preferred, but not a must; Experience with customer database is a plus; Team player with customer oriented mind-set; Able to demonstrate basic computer skills including use of Microsoft Office for Windows (Outlook, Word, and Excel); Able to follow oral and written instruction and to identify exceptions; Attention to detail, initiative and high standard of work; Willingness to learn and grow.
Spoton Connections Malta
Jun 19, 2019
Full time
Job description: CRM TEAM LEADER   We are looking for a highly motivated, ambitious, positive minded individual to join our team in as CRM Team Lead. We have a multi brand strategy with 5 different casinos and focus on player acquisition and retention. The successful candidate will be tasked with planning, building and executing automated campaigns based on players segmentation. Clear and concise data reporting of all campaigns and take action accordingly Key responsibilities:   • Maintain our CRM system (Optimove). • Build and execute automated campaigns based on segmentations. • Increase Conversion rates while also decreasing Churn rates. • Design, build and deliver KPI reports as required by the business. • Close working and communication with Retention and VIP teams. • Training a junior CRM executive. • Fulfil department and personal KPI’s as delivered by management.   Candidates skills and experience:   • A passion and understanding for the iGaming industry, particularly casino. • Good numeric and statistical analysis skills are essential. • Good knowledge of GDPR • Good knowledge of current compliance regulations for UK and MGA jurisdictions. • Understanding of CRM strategies and player segmentation • Strong problem-solving skills and a curious mind. • A positive and can-do attitude and highly responsible. • Expert level in Microsoft Excel. • Able to deliver actionable intelligence and insights based on CRM data. • Excellent communication and teamworking skills, with a passion and drive to work in a small but efficient and highly successful team.
Spoton Connections Sliema, Malta
Jun 19, 2019
Full time
Junior Accounts Executive  Malta Responsibilities: General Accounting functions including maintaining accounting records. Maintaining general, sales and purchases ledgers. Reconciliation of bank accounts. Assisting seniors in reporting requirements. Filing and records retention. Maintains a variety of financial information, files and records for the purpose of ensuring the availability of documentation and compliance with established policies and regulatory guidelines.   Requirements: Early stages of completing ACCA certification or an equivalent qualification. Minimum 1year experience in a similar position. Should have experience in using MS Office (especially Excel). Must be honest and trustworthy. Excellent verbal and interpersonal communications skills. Able to work on his/her own initiative and in a team whilst also adhering to deadlines. Have the ability to work and perform under pressure. Attention to detail. Highly organised person.
Spoton Connections Sliema, Malta
Jun 19, 2019
Full time
Web And Graphic Designer Malta   Our client is looking for a Web and Graphic Designer to join the company’s inhouse marketing team. The chosen person will be assisting in the development and execution of meaningful graphic design & digital connections to increase leads; build the potential client base; and enhance brand awareness and awareness of the range of services.   Responsibilities: General graphic design – leaflets, brochures, adverts and general branding; Execute the social media marketing content plan on Facebook and LinkedIn, launch on-line adverts and monitor results; Responsible for website updates, SEO and PPC campaigns to effectively promote the range of professional services to target audiences; Execute effective email marketing campaigns to relevant databases; Working with the team to develop effective marketing campaigns across various digital platforms; Work to the brand guidelines and align all activities across all digital platforms.   Requirements: 1 – 3 years proven experience in a similar role; Graphic design (InDesign), web design (WordPress) and basic video editing is an added advantage; Database management – competence in Excel spreadsheets (organising customer data); Strong SEO experience. Strong Google AdWords experience and fluency in tools such as Google Analytics. Good understanding of Social platforms (Facebook and LinkedIn) Experience using Social Media analytics tools and the ability to tweak social strategies based on findings. An analytical mind and interest in using data to optimize marketing strategies and tactics. Great organisational skills to execute effective campaigns accurately and timeously; Analytical skills to be able to review and understand campaign reports to drive continuous improvement; Have a passion for marketing technology; A good team player with a proactive, can-do attitude.