Betting Connections

  • Malta
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
SWEDISH EDITOR / SPORTS BETTING     Job Purpose: As Editor, you will be the project leader for one of our sports betting communities. You will write and manage quality sports betting content on the community, as well as manage the development of the community project. You will be writing content that is suitable for online publishing. Hence, written communication must be easy to understand, suitable for social media channels and on par with SEO.   Job duties and responsibilities: Sports Content writing Quality Assurance Translations WordPress Editing  Proofread final draft of web pages Edit web pages for on- screen readability  Search Engine Optimisation Research  Creating Advertising in Social Media Maintaining relationship with broadcasters and partners Maintaining sports data on a daily basis Provide support for users Ad- hoc duties   Requirements: Education/experience in communication or journalism Track record of running a blog or a website Interest in Scandinavian sports Knowledge of sports betting Fluent in Swedish and English The ability to work in a deadline driven environment An eye for detail The ability to work both independently and in a team Excellent can- do spirit Is willing to work occasional shifts on Public Holidays and Weekends
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
JUNIOR SOFTWARE DEVELOPMENT EXECUTIVE Our client is a Technology Platform Provider, being considered among the top most innovative gaming platforms in the Gaming industry. They have been nominated for several awards, such as 'Best Software Platform' and 'Innovator of the Year’, in 2014. They have also been awarded the ‘Software Rising Star of the Year’ in that same year. Their services have a wide variety of operators, from start-up clients to the top operators in the world. WHO WE ARE LOOKING FOR Responsibilities: Ensure the right development of a work package Develop and integrate components into a larger product Respect coding best practices, including unit testing Document and comment source code Develop functional knowledge on casino, sports-bets, poker, payments, and other industry related products Break down and estimate development issues (features, improvements and defects) Create incident reports and RCAs when needed Devise possible solutions to anticipated problems Combine all elements of the program design and testing it Requirements: 2+ years of development experience in C# & MySQL You are fluent in some or most of the following technologies - C#, LINQ, MySQL, HTML5, JavaScript, jQuery Actively Seek New Programming Knowledge & continuously keeping up with the latest trends Knowledge/Experience in the following technologies (HTML5 / JavaScript / jQuery / SASS) A fair command of the English language is an important asset! As a personality: You are indeed a goal-oriented person! Everyone knows that when you take on a task, big and scary, small and boring or any other combination, you set your mind to complete it in the best of your ability! You are always seen as the person who is proud of his / her work and you have fun doing it! You understand that everyone makes mistakes, and for that, sometimes we look bad. It is the process behind it which makes us better, where we learn from the mistakes, teach others about experiences, and find ways not to repeat it. You care about how your work and attitude affects those around you. And we really mean, you care. If you hurt someone, it hurts you. Everything you do is funnelled through this logic! Teaching, learning & helping your co-workers is hardcoded in your neural network You understand that one of your biggest responsibility is communication. And you also understand that lack of it will hurt the achievement of all the above Our Client Offers: A competitive compensation package according to professional experience, combined with various additional benefits An extensive training program upon induction and throughout employment Exceptional opportunities to learn and develop in a multinational environment!
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Swedish Customer Support Agent Malta   You will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. You will be mainly responsible for: Greet and communicate with customers in a warm and empathetic fashion Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site Identify and support players in difficulties they might encounter Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations Provide explanations to customers about products/site/policies Keep up to date with new information/policies Build a trusting relationship through accurate answers and a positive vibe Understand, guide and support players in Responsible Gambling  Collaborate with our Fraud and payments team in customer queries Understand AML and report any suspicious activity Update customer account/details with necessary information when needed   Requirements A native or fluent Swedish speaker who can also speak/write English fluently You have a positive and a can-do attitude with a flexible approach  You enjoy learning and sharing your knowledge with others You have a genuine interest in iGaming and eager to learn more You take pride in giving support to people with empathy and show engagement in delivering an excellent service An excellent listener  A team player that can work independently
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
SPORTS PRODUCT MANAGER Malta We are looking for an experienced Product Manager who is a Sports enthusiastic, with a clear passion for sports and a proven understanding of the entire Sportsbook environment, to lead our Sportsbook Product. Reporting to the Head of Products, the Sports Product Manager will work closely with the Sports business manager to define and build our Sports betting offering solution, focusing on data driven front-end capabilities, while understanding and supporting back-end segmentation's and platform integration.   Key Responsibilities Own and Lead the Sportsbook product. Work closely with the Sports business manager to define and manage the company’s sports offering. Gather and analyze business requirements and write detailed and comprehensive user stories Master the creation of functional specifications as stories for the development teams, ensuring the stories flow throughout the product development life cycle to ensure quality and timely delivery. Monitor deployed features to ensure success and continuous improvement. Conduct Competitor research to identify trends in the industry and define improvements to our product. Maintain an interface with Key stake holders in the company and clearly communicate status and progress to the company management. Requirements Lives and breathes Sports. At least 4 years of sportsbook product management experience Proven experience working in an Agile-scrum environment Solid technical background with understanding of software development life cycle and web technologies Excellent communication skills and ability to operate at all levels of the organization Team Player Experience with BI and analytics tools – an advantage. Experience in the gaming industry – a must. High level of English – a must.
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Customer Care Agent   Our client is looking for a Customer Care Agent to join their brand-new Customer Care Team and to help them build and deliver an amazing gaming experience to their customers. The ideal candidate is an outgoing, hardworking, and fun individual whose personality and skills shine through.   Responsibilities: Nurture and support customer relationships via phone, e-mail and live chat. Support and contribute to the CRM infrastructure. Participate in the planning of customer engagement initiatives. Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels. Monitor campaigns and promotions across all allocated customer touch points. Assisting with translations, content writing and marketing to ensure that the company is delivering the best communication to their customers Contributing new ideas and feedback to keep improving the way the company works and exercising your creativity in different ways   Requirements: Native level of required language Fluent level of written and spoken English. Strong communication and interpersonal skills. Strong writing skills (spelling & grammar). Ability to write content in a creative and catching manner. Basic knowledge of Microsoft Word and Excel.   Desirable requirements: Previous customer care experience. iGaming experience. You have a genuine interest in iGaming and a passion for games. You are efficient and a creative problem solver.  
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
SENIOR CUSTOMER SUPPORT REPRESENTATIVE Remote Answering customer’s enquiries via email and live chat Providing customer support on all aspect of the player experience Verifying customer accounts and processing payments Crediting Bonuses and Free Spins to Players Assisting in fraud and risk management Taking care of VIP players Qualifications: Previous Customer Service Experience iGaming Experience – is a must! Excellent communication skills Previous VIP Experience is a big plus Impeccable English – written and spoken Superb problem solving skills Ability to work independent and as a part of a team Be able to handle stress Previous experience with Bitcoin is a major plus Outgoing personality with excellent communication skills
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
SENIOR UX DESIGNER Malta   Our client, a successfully established iGaming service provider, is looking for a Senior UX Designer to join their team in Malta.     RESPONSIBILITIES: Assume ownership and work actively with the rest of the design team to deliver best in class customer experiences Work actively with data, user testing and research to identify pain points and improvement areas Ensure to keep up to date and apply best in class design practices Advocate for design thinking throughout the organisation REQUIREMENTS: Natural talent at identifying pain points and improvement areas Very strong attention to detail without losing focus of overall objective You have a portfolio of case studies that highlight UX research, iterations of wireframes and exceptional execution on interface design. You are approachable, personable with excellent communication skills You can manage time efficiently and can work independently Self-starter with a positive, can-do attitude and good problem-solving skills Technical background, you know how it works under the hood Well navigated in Sketch and rapid prototyping tools like Invision and Principle
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Responsibilities: Helping our customer with all their enquiries Explaining how to use our services and assisting the customers with on-going marketing campaigns Helping out Payments and Fraud specialists in upholding security of the company and preventing fraudulent activities Advising players on responsible gaming tools and acting pro-actively on player’s gaming patterns Escalating to relevant departments as required Requirements: At least 6 months of Online experience with Gaming Companies Experience in assisting the customers via email and chat Excellent written and verbal communication skills Fluent in Norwegian and English
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Our client is currently looking for a developer looking for new adventure within online gaming industry. Your main focus would be on Frontend website and user accessibility. Your positive mindset will be reflected in all your creations.   Responsibilities: Develop and maintain end user facing and internal websites Developing new features and functionalities Improving user experience Actively communicating improvements and discussing topics to improve the overall product offer to customers Reporting on bugs, actively participating in code reviews and unit testing Actively contributing to a fun, sociable and productive working environment   Requirements:   JavaScript experience. Know-how on how to consume & write APIs Node.js. Understanding Test Driven Development. Used to GIT and other versioning systems. Knowledge of good practices with HTML and CSS. AngularJS or knowledge of other JS frameworks is valued. Proficiency in PHP.
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
German speaking VIP Account Manager Malta   Responsibilities: Act as the main point of contact for the VIP clients. Build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviours, interests and dislikes. Responsible for VIP base growth focusing on new players retention and reactivation. Work closely with many internal teams. Responsible for answering any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner, including out of office hours when needed. Following up on specific customer cases and maintaining and good relationship with customers. Collecting and analysing information and data on customer segments and suggesting changes for optimization. Promote marketing campaigns towards VIP customers.  Promote, develop and execute VIP events and meet customers face to face.  Requirements: Native German with fluent level of English. Excellent communication, organising and planning skills. Previous Account Management experience dealing with VIP players in the online gaming industry. Excellent understanding of VIP expectations. Strong relationship building skills and an ability to build trust. Social and outgoing. Result driven, focused and quick to take initiative. Structured, organised and able to prioritise.
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Danish speaking Responsible Gaming Analyst Malta   Our client is looking for a Danish speaking RG analyst who will be responsible for safeguarding the players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving the responsible gaming operation.   Responsibilities: Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion and account blocking. Monitor escalated player registrations to prevent and avoid underage gambling. Monitor escalated self-excluded players to assess risk and refund eligible players. Monitor and review follow-up case reports on a daily, weekly and monthly basis. Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded.  Adopt a solution-focused approach to assist vulnerable players. Recommend changes and/or amendments to Responsible Gaming operational activities and processes. Work closely with the Responsible Gaming Manager to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required.    Who are you? A native or fluent Danish speaker who can also speak and write English fluently. You have a few years experience working in the field of Responsible Gaming.   You are an empathic individual with an ability to listen effectively and understand others. You have a keen willingness to learn and strive to improve business operations whilst prioritising player protection. A team player with a positive mindset and a flexible approach. You are an analytical thinker with excellent attention to detail. A keen interest in the psychology of addiction, regulatory and compliance knowledge.  You enjoy working in a fast-paced, dynamic environment.
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Norwegian speaking VIP Associate Malta   This role is accountable for the daily analysis, management, and tactical execution of the VIP strategy in Norway. The VIP Specialist will also be responsible for some 1:1 hosting to develop relationships with our key players. You will be expected to: Develop personal relationships with select VIP players, and build individual account plans. Daily monitor and analyses of Winners, Retention, and Closed accounts, and follow up with appropriate actions. Set up bonuses for VIP players according to guidelines. Support the design, communication, and execution of promotions and campaigns. Liaise with the CRM team to set up promotions and communication emails. Support the design, execution, and hosting of events. Support the arrangement of event logistics, including flights, transfers, accommodation, meals, location scouting, and contingency plans. Monitor VIP Teams chats and emails, including during weekends and evenings, when required. Monitor the Loyalty and VIP inbox to ensure all player communication is handled and relayed to the correct contact. Support other VIP regions, when required. Work closely with the Country Manager to support the regional strategy. Role Requirements: Native Norwegian speaker with professional communication skills via phone and email. Strong level of written and spoken English. Flexible to provide service via phone, SMS, email, etc. outside of standard work hours, when required. Experience in cross departmental collaboration. Strong organisational skills and experience of balancing multiple projects. Strong analytical skills. Ability to work autonomously and to tight deadlines, effectively prioritise and deliver to a high standard whilst under pressure. Available to travel. Gaming experience within VIP/Retention will be considered an asset but is not a requirement. 
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Japanese speaking VIP Account Manager Malta Our client is currently looking for a Japanese speaking VIP Account Manager to manage the high value players! You should be able to impress the customers with the best possible experience, making sure they feel they win every day. Responsibilities: Manage a portfolio of high value player accounts with the objective of retaining and growing their spend, alongside developing them from being simply customers to becoming brand advocates. You will be responsible for meeting (and exceeding) the commercial targets for your assigned market and portfolio. Monitor and analyse player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player's experience and the value to the customer. Take ownership for your portfolio, scheduling contacts which drive retention, growth and reactivation. Running your portfolio as if it were your own P&L; ensuring you work within budgets for player bonuses and events, whilst also working towards turnover and revenue targets. Available after office hours to meet up with our VIP clients. Available out of office hours to meet up with VIP clients. On call 24/7 for VIP queries. Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis. Coordinating retention calling campaigns including planning, execution and evaluation. Build customer relationships and profile building for each customer by Way of Phone / Email / SMS and WhatsApp. Meet and exceed daily / weekly and monthly outbound calling targets as set by Head of VIP. Identify potential areas for growth and development and submit proposals to the Head of VIP. Collecting and analysing information and data on customer segments and suggesting changes for optimization. Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements. Coordinating retention calling, SMS and Email campaigns including planning, execution, evaluation and next step improvements in accordance with VIP CRM plan. Requirements: Previous experience in the gaming industry. Excellent Japanese (native-level) verbal and written communication skills. A team player with a positive attitude.
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Swedish speaking Live Dealer Malta Our client is a live casino solutions provider and is currently looking for a new talent to join their team. For the role we are looking for outgoing, enthusiastic and friendly candidates. The company operates 24/7 so you need to be reliable and able to work on a rotating schedule. In return you will enjoy great working conditions, talented colleagues, splendid training, great team spirit and good benefits. Requirements: Fluency in Swedish and English. Enthusiasm, energy and positivity. Desire to provide excellent customer service. Great attitude, flexible and responsible. Team player who wants to help build a friendly and fun work environment. Documents required:  Valid Police Conduct certificate. Valid form of identification/travel document. Two reference letters from one of your last employers. The offer: Competitive salary. Presenter Rewards Bonus. Transport to and from every shift. Health insurance, life insurance & group income protection. Activities (some recent examples: quad biking, hiking, cinema). Fantastic work environment. Weekly Breakfast. Gym benefits. Regular team & company events. Comprehensive training and on-boarding programme. Uniform provided.
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Fraud & Payments Specialist Malta Responsibilities:  Process customer withdrawals. Risk-assess player accounts. Combat fraud. Enforce AML & compliance policies. Help build & improve internal policies and procedures. Work jointly with the P&F team on various projects. And … additional related planned & unplanned tasks & projects in an ever-changing environment. Desired requirements & profile: Some prior knowledge of either CS or P&F is ideal. A team-first mindset and ethos. An ability to rapidly absorb and learn new teams. An analytical - yet open - mindset.
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Finnish speaking Content Writer Malta Our client is looking for a skilled in-house SEO content writer to generate copy for their sites, enhancing the pages with your writing, to maximise their performance on the SERPs. You will form part of the SEO team but you will, occasionally, work with the marketing and CRM teams to come up with the best copy for the promotional plans agreed. Apart from your excellent writing skills, we expect you to understand that part of the role is also customer retention through your exquisite research and copy. Writing iGaming copy in-house, covering casino-related keywords, slot reviews, how to play guides, gambling legislation and so on.   Requirements: Native-like Finnish language speaker who can also write and is fluent in English, with excellent grammar. Versatile writer, able to create copy in a range of styles. Able to work with speed and accuracy. Understanding of iGaming copy – asset. SEO proficient – asset. Sense of humour – asset.
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Dutch Speaking SEO & Content Executive Malta Our client, a privately owned, international agency focused on sports and sports betting offering an international marketing portfolio, is looking for a Dutch speaking Content & SEO Manager to join their team.   Responsibilities: Maintaining and creating new sports betting related affiliate websites for the Dutch and Belgian market. Content writing with the focus on football and sports competitions and bookmakers active in Netherlands and Belgium. SEO activities variating from research and analyzing to link-building and social media. Conducting research about bookmakers active in Netherlands and Belgium and maintain contact with them.   Requirements: Native Dutch and fluent in English (spoken & written). Knowledge about SEO, Google Analytics and Search Console. Experience with Wordpress. Interest in football and sports (betting). Experience in the iGaming industry is an advantage.
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
German Speaking Content & Social Media Manager  Malta Our client, a privately owned, international agency focused on sports and sports betting offering an international marketing portfolio, is looking for a German speaking Content & Social Media Manager to join their team.   Responsibilities: Content management for German websites. Take ownership of brand sponsoring: placement of banners, backlinks, jersey-sponsoring, communication with football clubs, linkbuilding. Backlink project with a sports agency: coordination of backlink-purchasing for a German bookmaker and the company’s own websites. Communication with cooperation partners (selection of websites, exchange of banners and links). Social media management: coordination of accounts, postings on German sites, concept development (international), setting up ad-campaigns of paid media. Creation and cutting of tutorial videos. Starting outreach marketing initiatives.   Requirements: Fluent level of German and English (spoken & written). Strong knowledge of the iGaming industry and affinity for football (focusing on German leagues). Previous experience within a similar role is required. Experience in outreach marketing. SEO knowledge and experience in video creation/cutting is an advantage. Strong Communication skills.  
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Have you ever had the desire to live in Malta? This may just be the perfect opportunity for you. We are searching for  Japanese  speakers for an exciting career opportunity within the online gaming industry.   Main Duties: Maintain precise records of customer accounts and raise issues internally within the organisation as and when required. Your language skills occasionally may be used for translations. Provide customer service via an array of channels, such as email, phone and live chat, in addition to providing help and answering customer questions when required to do so.   Job Requirements: Strong communication skill set. A positive approach and ‘can do’ attitude. Previous experience in a comparable role would be advantageous, although the willingness to learn is the most valuable pre-requisite. The ability to write and speak Japanese at a native level.   What Is On Offer? Strong opportunities for career progression. A positive working environment. Salary package which is competitive.   To find out more about this great opportunity and many others, get in touch with the Betting Connections team by hitting apply. We have Customer Support roles for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.   We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Betting Connections Sliema, Malta
Apr 19, 2019
Full time
Have you ever had the desire to live in Malta? This may just be the perfect opportunity for you. We are searching for  Danish  speakers for an exciting career opportunity within the online gaming industry.   Main Duties: Maintain precise records of customer accounts and raise issues internally within the organisation as and when required. Your language skills occasionally may be used for translations. Provide customer service via an array of channels, such as email, phone and live chat, in addition to providing help and answering customer questions when required to do so.   Job Requirements: Strong communication skill set. A positive approach and ‘can do’ attitude. Previous experience in a comparable role would be advantageous, although the willingness to learn is the most valuable pre-requisite. The ability to write and speak Danish at a native level.   What Is On Offer? Strong opportunities for career progression. A positive working environment. Salary package which is competitive.   To find out more about this great opportunity and many others, get in touch with the Betting Connections team by hitting apply. We have Customer Support roles for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.   We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.