Our Story

Since the birth of the industry, operators have invested primarily in player acquisition. Our data shows that it costs 5x more to acquire new players than to retain existing ones. It also costs 16x more to bring new players to the same profitability levels as existing players. We predicted that the iGaming market would become increasingly saturated and more competitive. For operators to maintain profitable growth, something had to change.

In 2008, Enteractive was founded with the mission to help iGaming operators reactivate churned players and get them back in the game. We decided to develop and perfect a methodology to re-engage with inactive players, reactivate them and keep them loyal to the operator over time. Thus, generating significant organic re-growth and bottom line profits, whilst at the same time maintaining responsible gaming commitments.

Our Edge

Our core focus is to reactivate players that are not responding to standard CRM reactivation tools and techniques. Our Reactivation Agents are native speaking professionals going through extensive training on the Enteractive methodology in order to conduct the very best personal call.

As many as 30% of players feel they are not treated as valued customers so they decide to go elsewhere. There is no better way to provide a truly personalized service than a personal call from their gaming brand. We apply revenue share and therefore only share in the upside of the players that are reactivated, with zero risks for our operator partners.

Enteractive LTD
Sep 30, 2019
We are looking for a German Speaking Customer Support Executive!  Exciting new positions have presented themselves within our very successful Player Support department. If you are a people person and are looking for a career in the customer care field, this is definitely an opportunity you cannot miss! The Customer Support Advisors we are looking for, are experienced, hungry and driven individuals who already have great knowledge and experience from within the iGaming industry. Quite frankly, we want the best, and we want you! You will be part of a team of young and driven individuals like yourself – that make up  the Enteractive family . We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta. The main responsibilities include but are not limited to: Helping our customers via email and live chat. Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality. Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company. Analyzing previous communication to optimize quality and productivity. Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management. Creation, coordination, and monitoring of ongoing bonus campaigns. Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners. Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality. We would like you to have/be: Minimum of one year experience in Customer Service. Minimum of six months experience in the iGaming industry. Fluent in English – both verbal and written. You also possess the following qualities: You are able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry. The highly motivated and driven individual that has excellent time management skills. Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners. Moreover, you are adept at ‘reading the customer’ to mirror them in order to provide the best possible service. You are also able to think outside the box and adapt to any given situation. Ambitious and can imagine a future career in the iGaming industry. For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services. We are prepared to offer an attractive salary, extensive personal development, and amazing benefits! You will also be part of a very successful and rapidly growing organization with ties to some of the biggest names in the iGaming business. This is not your normal support role, we ask a lot of our people – but in return, we empower you with what you need in order to get the job done, and in doing so, to deliver the best possible customer experience for an extensive range of products. Get in touch at Michelle.Bostrom@enteractive.se
Enteractive LTD Malta
Sep 30, 2019
Full time
We are looking for a Swedish Speaking Customer Support Executive!  Exciting new positions have presented themselves within our very successful Player Support department. If you are a people person and are looking for a career in the customer care field, this is definitely an opportunity you cannot miss! The Customer Support Advisors we are looking for, are experienced, hungry and driven individuals who already have great knowledge and experience from within the iGaming industry. Quite frankly, we want the best, and we want you! You will be part of a team of young and driven individuals like yourself – that make up  the Enteractive family . We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta. The main responsibilities include but are not limited to: Helping our customers via email and live chat. Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality. Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company. Analyzing previous communication to optimize quality and productivity. Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management. Creation, coordination, and monitoring of ongoing bonus campaigns. Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners. Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality. We would like you to have/be: Minimum of one year experience in Customer Service. Minimum of six months experience in the iGaming industry. Fluent in English – both verbal and written. You also possess the following qualities: You are able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry. The highly motivated and driven individual that has excellent time management skills. Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners. Moreover, you are adept at ‘reading the customer’ to mirror them in order to provide the best possible service. You are also able to think outside the box and adapt to any given situation. Ambitious and can imagine a future career in the iGaming industry. For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services. We are prepared to offer an attractive salary, extensive personal development, and amazing benefits! You will also be part of a very successful and rapidly growing organization with ties to some of the biggest names in the iGaming business. This is not your normal support role, we ask a lot of our people – but in return, we empower you with what you need in order to get the job done, and in doing so, to deliver the best possible customer experience for an extensive range of products. Get in touch at Michelle.Bostrom@enteractive.se
Enteractive LTD Malta
Sep 30, 2019
Full time
Norwegian Speaking  Reactivation Sales Agents . Enteractive Ltd is the pioneer in retention and customer reactivation services. Enteractive Ltd helps iGaming operators minimize churn, increase customer profitability and improve responsible gaming capabilities by providing turn-key cloud-based personalized customer communication. Or simply put; Retention-as-a-Service. Expanding into new markets, in addition to continual growth in existing segments of our business, we are looking for Reactivation Sales Agent to join our growing team in Malta. Your mission will be to contact existing customers to talk about sports, casino, and poker; and to help them revisit our client’s website again. You will be part of a team of young and driven individuals like yourself – that make up  the Enteractive family . We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta. As a Reactivation Sales Agent, you join a group of industry professionals and will: Contact and close the sale of return business from existing customers Develop strong customer relationships to encourage repeat business Work as part of a vibrant and enthusiastic team towards record-breaking individual and company goals You have: The advantage of previous Sales and/or Customer Care experience and a passionate knowledge in Sports, Casino and Poker A contagious drive; and are ready for new challenges Interest in the area of customer communication (Phone, Email and SMS) Confidence in/and are computer proficient You will also be part of a very successful and rapidly growing organisation with ties to some of the biggest names in the iGaming business. An easily accessible office located at Gzira on the sunny island of Malta. Full training We are prepared to offer an attractive salary (including a guaranteed monthly salary) and extensive personal development. Amazing benefits, not limited to: Free breakfast, lunch and snacks. Playstation/Games Area. Multiple team and company events throughout the year. Complimentary maid service to your home/apartment. You will join the  ‘Enteractive Family’ . #EnteractiveFamily Get in touch today! Michelle.Bostrom@enteractive.se
Enteractive LTD Gzira, Malta
Sep 28, 2019
We are looking to hire experienced and ambitious German Speaking Customer Support Advisors Exciting new positions have presented themselves within our very successful Player Support department. If you are a people-person and are looking for a career in the customer care field, this is definitely an opportunity you cannot miss! The Customer Support Advisors we are looking for, are experienced, hungry and driven individuals who already have great knowledge and experience from within the iGaming industry. Quite frankly, we want the best, and we want you! You will be part of a team of young and driven individuals like yourself – that make up  the Enteractive family . We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta.   The main responsibilities include but are not limited to: Helping our customers via email and live chat. Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality. Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company. Analysing previous communication to optimise quality and productivity. Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management. Creation, co-ordination and monitoring of ongoing bonus campaigns. Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners. Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality.   We would like you to have/be: Minimum of one year experience in Customer Service. Minimum of six months experience in the iGaming industry. Fluent in English – both verbal and written.   You also possess the following qualities: You are able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry. Highly motivated and driven individual that has excellent time management skills. Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners. Moreover you are adept at ‘reading the customer’ to mirror them in order to provide the best possible service. You are also able to think outside the box and adapt to any given situation. Ambitious and can imagine a future career in the iGaming industry.   For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services. We are prepared to offer an attractive salary, extensive personal development and amazing benefits! You will also be part of a very successful and rapidly growing organisation with ties to some of the biggest names in the iGaming business. This is not your normal support role, we ask a lot of our people – but in return we empower you with what you need in order to get the job done, and in doing so, to deliver the best possible customer experience for an extensive range of products.  
Enteractive LTD Gzira, Malta
Sep 28, 2019
Due to continuous growth, we are looking to expand our team further and hire an enthusiastic Data Scientist. As part of Enteractive’s Development team, your main objective shall be to support and enhance our product with insights gained from analyzing company data. The ideal candidate is adept at using large data sets to find opportunities for product, methods and process optimization and using models to test the effectiveness of different courses of action. As our new  Data Scientist , you join a young group of industry professionals and will: Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions Develop custom data models and algorithms to apply to data sets Use predictive/prescriptive modeling to increase and optimize revenue generation, and targeting other business outcomes Develop processes and tools to monitor and analyze model performance and data accuracy You will need to be/have: Experience using statistical computer languages to manipulate data and draw insights from large data sets Experience working with and creating data architectures Knowledge of a variety of machine learning and advances statistical techniques and concepts Experience visualizing/presenting data for stakeholders Innovative, creative, lateral thinking problem solver At least two (2) years of experience in a similar role A degree in ICT, Computer Science, Mathematics, Statistics or a related area Proficiency in English, both spoken and written Accountability, honesty, and motivation We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta. Benefits Competitive package A range of company-wide benefits including complimentary breakfast and lunch in the office every day Company maid service for your home Regular team and company events  
Enteractive LTD Gzira, Malta
Sep 28, 2019
Enteractive is looking for an experienced and self-starting full-time   Backend Software Developer . Due to continuous growth, we are looking to expand our team further and hire an experienced and driven   Backend Software Developer . As part of Enteractive’s Development team, your main objectives shall be to design, implement, test and maintain software that you are proud of. You will have the opportunity to work closely with a dynamic team of developers and build modules using the latest set of technologies to constantly improve and add new functionality to Enteractive’s product. As our new  Backend Software Developer , you join a young group of industry professionals and will: Assist in analysis of requirements and detailed design Design, develop, deploy and maintain in-house applications according to the business needs Deliver high quality software, focused on high performance, scalability and maintainability You will need to be/have: At least four (4) years of experience in a similar role A degree in ICT, or a related area Experience in a variety of software stacks/frameworks including C#, MVC, Web API, Dapper, MS SQL, Sockets, jQuery, etc. Candidates with working experience in data science will be given preference Proficiency in English, both spoken and written Accountability, honesty, and motivation We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta. Benefits Competitive package A range of company-wide benefits including complimentary breakfast and lunch in the office every day Company maid service for your home Regular team and company events
Enteractive LTD Gzira, Malta
Sep 28, 2019
Enteractive Are Looking For A Senior   B2B Sales Executive Are you a top-performing sales representative from a software / B2B company in the iGaming industry, eager to engage in sales meetings with customers or prospects and get them excited about Reactivation/Activation through our   (Re)activation Cloud   product? Do you love to learn about new products in CRM and Reactivation marketing? Are you capable of keeping pace on weekly reactivation metrics and driving both new business leads and reactivation leads from our world-class iGaming clients? Enteractive is the iGaming pioneer and industry leader in Player Retention Solutions. Our Player Reactivation Services help operators get churned players back in action through our proprietary (Re)activation Cloud. Whilst our Player Support offering makes sure active players stay on board.  It’s all responsible and easy. It’s simply Retention-as-a-Service. As a   Senior B2B Sales Executive , you will talk to customers, leading and advancing sales processes by clearly articulating the benefits of reactivation/activation and Enteractive’s Reactivation Cloud capabilities. You will continuously achieve new sales or secure renewals working from Enteractive’s offices in Malta. The successful candidate will be committed to managing different aspects of the sales process from initial outreach to contract negotiation and closure. This includes working on sales opportunities and effectively following up with sales leads in a top performing team. Your focus is the customer, whose success is the heart of our business – and reactivation metrics are how our customers value Enteractive and our products. You will leverage your track record of success in sales and have excellent communication skills to engage customers or prospects in sales calls. You have the curiosity to learn about Enteractive’s (Re)Activation Cloud software and its business benefits to our customers and prospects. You will join an expanding team with extensive growth opportunities for our product within this niche sector of the iGaming market. Our ideal candidate must have:  Minimum 3 years B2B sales experience, hunting or farming iGaming operators in Europe with the USA and Asia a bonus. An affiliate sales / B2B iGaming supplier background is necessary Excellent English language skills with fluency in another language as a bonus Experience selling to the Enterprise Tier 1/2 operators within different sales cycles and demonstrated track record exceeding quotas Ability to drive and manage an entire sales cycle as a self-starter advancing through the stages until closure whilst also ensuring signed customers continually send reactivation leads Excellent listening skills, interpersonal, and phone skills Strong organizational skills, team player and highly coachable, capable of sharing feedback and ideas across multiple teams. A passion for the fast-pace/high-growth environment driven by challenging metrics to improve processes continuously Self-starter and proactive approach who is able to work in a team and independently Key responsibilities: Engage in sales meetings/calls with prospects and customers, driving and maximizing reactivation leads from Online gaming operators Responsible for the achievement of monthly, quarterly and annual sales goals for new operator customers and reactivation lead generation from signed reactivation customers Explain the business benefits of Enteractive’s Reactivation Cloud product to plug into the operators’ CRM strategy Sell Enteractive’s vision to customers on the benefits of reactivation and activation to continually ensure the volume of leads is consistent for our sales agents to work with Continually develop new ways of lead generation to maximize the Sales funnel Build relationships with customers, prospects and internal stakeholders to grow and close new business at or above target Generate, manage and maximize opportunities and pipeline value, deliver accurate forecasts using our CRM tool Maintain constant knowledge of market conditions and competitive positioning and activities Work with marketing to ensure marketing messages match the sales strategy and objectives of driving and maximizing lead value Benefits: Competitive package Quarterly performance based bonuses Relocation package Company phone Complimentary breakfast and lunch in the office every day Company maid service for your home Regular team and company events
Enteractive LTD Gzira, Malta
Sep 28, 2019
Full time
Enteractive Is Looking For A Full-Time   Business Administrator   To The Business Development Department Enteractive is the iGaming pioneer and industry leader in Player Retention Solutions. Our Player Reactivation Services help operators get churned players back in action and our Player Support Offering make sure active players stay on board.  It’s all responsible and easy. It’s simply Retention-as-a-Service. The Business Administrator will be a self-starter with initiative and confidence, as well as excellent written and verbal presentation skills, making them a valuable member of the Business Development team. The Business Administrator will have an interest in the iGaming industry with the ability to prepare agreements, produce reports and play a pivotal part in the growth of Enteractive’s future partnerships. As our new   Business Administrator , you will be/have: Accurate and willing to learn, with an eye-for-detail Good working knowledge of Microsoft Office applications so that you can produce reports, proposals, and presentations for delivery to clients A professional approach with a view to progress within the organization, not limited to key account management Provide general administrative support to our employees, while   s cheduling meetings and appointments Manage agendas/travel arrangements/appointments for the Business Development team Deal with general inquiries via phone and email on behalf of the Business Development team Maintain an excellent work environment, ensuring high levels of organizational effectiveness, communication, and safety You will also be; Comfortable working in a team environment, yet be able to be proactive, act on your own and in an independent manner Fluent in spoken and written English Capable of handling all other duties as assigned We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta. Benefits Competitive package Complimentary breakfast and lunch in the office every day Company maid service for your home Regular team and company events
Enteractive LTD Gzira, Malta
Sep 28, 2019
Full time
We are looking to hire experienced and ambitious Customer Support Executive's  Exciting new positions have presented themselves within our very successful Player Support department. If you are a people person and are looking for a career in the customer care field, this is definitely an opportunity you cannot miss! The Customer Support Advisors we are looking for, are experienced, hungry and driven individuals who already have great knowledge and experience from within the iGaming industry. Quite frankly, we want the best, and we want you! You will be part of a team of young and driven individuals like yourself – that make up  the Enteractive family . We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta. Potential candidates must be fluent in one of the following languages: The main responsibilities include but are not limited to: Helping our customers via email and live chat. Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality. Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company. Analyzing previous communication to optimize quality and productivity. Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management. Creation, co-ordination, and monitoring of ongoing bonus campaigns. Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners. Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality. We would like you to have/be: Minimum of one year experience in Customer Service. Minimum of six months experience in the iGaming industry. Fluent in English – both verbal and written. You also possess the following qualities: You are able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry. A highly motivated and driven individual that has excellent time management skills. Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners. Moreover, you are adept at ‘reading the customer’ to mirror them in order to provide the best possible service. You are also able to think outside the box and adapt to any given situation. Ambitious and can imagine a future career in the iGaming industry. For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services. We are prepared to offer an attractive salary, extensive personal development, and amazing benefits! You will also be part of a very successful and rapidly growing organization with ties to some of the biggest names in the iGaming business. This is not your normal support role, we ask a lot of our people – but in return, we empower you with what you need in order to get the job done, and in doing so, to deliver the best possible customer experience for an extensive range of products.