€22,000 - €26,000 yearlyRockayoyo London
May 06, 2019Full time
Our client is an iGaming company based in North London, offering localised customer service agent positions. Overview: The purpose of the role is to hold responsibility for projecting a professional company image through excellent customer service both by phone, email and chat communications. Ensures ultimate customer satisfaction through displaying a friendly, courteous, knowledgeable and professional attitude both in words, writing and in action. It is a bonus to have gambling experience and full training will be given. Requirements: Speak, type and write in Simplified Chinese language Permit to work in UK Understand English Duties and Key Accountabilities Guides/directs unparalleled customer service experience and preserves the image of the company as being the first line of communication across customer relations. Handles and attends customer calls (inbound and outbound) via emails, online chatting tools and phones. Provides efficient commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversion brand turn-over. Accomplishes targets in terms of handling time, wrap up time, average speed of answer and other requirements. Provides quality and accurate service and escalates issues to appropriate authority. Documents all communication provided for the customer for future reference and smooth turnovers. Provides answer and solution to the customer's concerns in a professional manner. Demonstrates proficiency and extensive knowledge in language or grammar, products and system tools. Strictly follows internal department procedures and complies to company-wide policies (Company Policies) and abides with the shifting schedules laid upon. Gathers shift and daily date, makes report and keeps record logs/correspondences. Performs other functions as may be assigned from time to time.