Enteractive Ltd

Since the birth of the industry, operators have invested primarily in player acquisition. Our data shows that it costs 5x more to acquire new players than to retain existing ones. It also costs 16x more to bring new players to the same profitability levels as existing players. We predicted that the iGaming market would become increasingly saturated and more competitive. For operators to maintain profitable growth, something had to change.

In 2008, Enteractive was founded with the mission to help iGaming operators reactivate churned players and get them back in the game. We decided to develop and perfect a methodology to re-engage with inactive players, reactivate them and keep them loyal to the operator over time. Thus, generating significant organic re-growth and bottom line profits, whilst at the same time maintaining responsible gaming commitments.

Enteractive Ltd Malta
Nov 19, 2018
Full time
Do you have experience in web technologies such as c#, .net. HTML, CSS, Javascript and jQuery? Enteractive are looking to recruit a Full Stack ASP.NET MVC Developer to join their dynamic web team. Enteractive is the iGaming pioneer and industry leader in Player Retention Solutions. Our Player Reactivation Services help operators get churned players back in action and our Player Support Offering makes sure active players stay on board. It’s all responsible and easy. It’s simply Retention-as-a-Service. You will have the opportunity to work closely with a small team of developers and build a new set of in-house web applications using the latest Microsoft .NET technologies and MS SQL back-ends. As our new  .NET Developer , you join a young group of industry professionals and will: Assist in analysis of requirements and detailed design Design, develop, deploy and maintain in-house applications according to the business needs Deliver high quality software, focused on high performance, scalability and maintainability We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta. About Enteractive Enteractive Ltd. is a Swedish company based on Malta that has been successfully working with the industry’s leading iGaming companies since 2009. You will need to be/have:  At least four (4) years of experience in a similar role A degree in ICT, or a related area Experience encompassing web technologies including c#, .net, HTML, CSS, Javascript and jQuery Knowledge of MS SQL/T-SQL Proficiency in English, both spoken and written Accountability and honesty Benefits Competitive package A range of company-wide benefits including complimentary breakfast and lunch in the office every day Maid service for your home
Enteractive Ltd Malta
Nov 19, 2018
Full time
We are looking to hire ambitious  Reactivation Sales Agents . Enteractive Ltd is the pioneer in retention and customer reactivation services. Enteractive Ltd helps iGaming operators minimise churn, increase customer profitability and improve responsible gaming capabilities by providing turn-key cloud based personalized customer communication. Or simply put; Retention-as-a-Service. Expanding into new markets, in addition to continual growth in existing segments of our business, we are looking for Reactivation Sales Agent to join our growing team in Malta. Your mission will be to contact existing customers to talk about sports, casino and poker; and to help them revisit our client’s website again.   You will be part of a team of young and driven individuals like yourself – that make up  the Enteractive family . We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta. As a Reactivation Sales Agent, you join a group of industry professionals and will: Contact and close the sale of return business from existing customers Develop strong customer relationships to encourage repeat business Work as part of a vibrant and enthusiastic team towards record-breaking individual and company goals You have: The advantage of previous Sales and/or Customer Care experience and a passionate knowledge in Sports, Casino and Poker A contagious drive; and are ready for new challenges Interest in the area of customer communication (Phone, Email and SMS) Confidence in/and are computer proficient Your attractive salary will consist of a guaranteed monthly income in addition to an innovative commission system. Full training is provided as well as relocation assistance and a range of other staff benefits that are enjoyed by the Enteractive family.
Enteractive Ltd Malta
Nov 19, 2018
Full time
We are looking to hire ambitious  Reactivation Sales Agents . Enteractive Ltd is the pioneer in retention and customer reactivation services. Enteractive Ltd helps iGaming operators minimise churn, increase customer profitability and improve responsible gaming capabilities by providing turn-key cloud based personalized customer communication. Or simply put; Retention-as-a-Service. Expanding into new markets, in addition to continual growth in existing segments of our business, we are looking for Reactivation Sales Agent to join our growing team in Malta. Your mission will be to contact existing customers to talk about sports, casino and poker; and to help them revisit our client’s website again.   You will be part of a team of young and driven individuals like yourself – that make up  the Enteractive family . We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta. As a Reactivation Sales Agent, you join a group of industry professionals and will: Contact and close the sale of return business from existing customers Develop strong customer relationships to encourage repeat business Work as part of a vibrant and enthusiastic team towards record-breaking individual and company goals You have: The advantage of previous Sales and/or Customer Care experience and a passionate knowledge in Sports, Casino and Poker A contagious drive; and are ready for new challenges Interest in the area of customer communication (Phone, Email and SMS) Confidence in/and are computer proficient Your attractive salary will consist of a guaranteed monthly income in addition to an innovative commission system. Full training is provided as well as relocation assistance and a range of other staff benefits that are enjoyed by the Enteractive family.
Enteractive Ltd Malta
Nov 19, 2018
We are looking to hire experienced and ambitious Finnish  Customer Support Advisors . Exciting new positions have presented themselves within our very successful Player Support department. If you are a people-person and are looking for a career in the customer care field, this is definitely an opportunity you cannot miss! The Customer Support Advisors we are looking for, are experienced, hungry and driven individuals who already have great knowledge and experience from within the iGaming industry. Quite frankly, we want the best, and we want you! You will be part of a team of young and driven individuals like yourself – that make up  the Enteractive family . We’d like you to set high goals and to challenge yourself in your work, but we also invite you to enjoy your work and your leisure on the warm and sunny island of Malta.   The main responsibilities include but are not limited to: Helping our customers via email and live chat. Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality. Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company. Analysing previous communication to optimise quality and productivity. Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management. Creation, co-ordination and monitoring of ongoing bonus campaigns. Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners. Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality. We would like you to have/be: Minimum of one year experience in Customer Service. Minimum of six months experience in the iGaming industry. Native in Finnish Fluent in English – both verbal and written. You also possess the following qualities: You are able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry. Highly motivated and driven individual that has excellent time management skills. Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners. Moreover you are adept at ‘reading the customer’ to mirror them in order to provide the best possible service. You are also able to think outside the box and adapt to any given situation. Ambitious and can imagine a future career in the iGaming industry. For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services. We are prepared to offer an attractive salary, extensive personal development and amazing benefits! You will also be part of a very successful and rapidly growing organisation with ties to some of the biggest names in the iGaming business. This is not your normal support role, we ask a lot of our people – but in return we empower you with what you need in order to get the job done, and in doing so, to deliver the best possible customer experience for an extensive range of products.