iGaming Elite

iGaming Elite is a leading iGaming Recruitment Business, offering permanent and interim resource solutions. Established in 2011, with offices in Both Malta and Stockholm, our recruiters provide a localized service, with a global reach.

We provide a bespoke talent acquisition service, cultivating the specialist talent required to establish gambling businesses online. Our services, knowledge and networks have helped many of the well-known iGaming brands at critical times of growth: Casino, Slots, Sports betting, poker, bingo and social gaming.

iGaming Elite Malta
Apr 22, 2019
Full time
The sales Director will report  directly to the VP of Sales  and will be responsible for the following:   Market and competitors’ research and analysis Initiate Contacts and interact with potential new customers Develop sales strategies to execute new sales Identify, Negotiate, and sign business partnerships with channels and partners required to achieve sales in relevant markets The position includes at least 30% traveling abroad   Requirements:   At least 3 years of experience as a Sales Manager in an online gaming industry – A must Proven experience with Initiation and executing software sales/business with new customers, including negotiation, signing new partnerships and escorting new customers through all selling process Proven experience with corporate/Midsize organizations Engagement in sales process to the European market Fluent English Speaker – A Must Bachelor’s degree required; MBA preferred Excellent communication skills both written and verbal Independent, self-starter, highly motivated with good organization skills
iGaming Elite Malta
Apr 22, 2019
Full time
Our client, A leading iGaming operator are looking for an experienced AML expert to maintain all AML procedures with the focus on the Source of Wealth and Source of Funds processes, together with monitoring all KYC tools and suggest the best approach going forward. The chosen candidate will report directly to the Fraud & AML Manager and will have one person reporting to him initially.   Duties & Responsibilities: Help the company to maintain compliance with AML regulations Suggest appropriate product enhancements Serve as the escalation point for AML related inquiries and perform investigations Further, develop the company Source of Wealth and Source of Funds processes Monitor AML training and if needed give training Carry out tasks and improve processes/procedures relating to anti-money laundering and KYC flow Manage the reporting of all AML cases Monitor KPIs and help build up reporting to be presented to management Monitoring the Cost of Sales and AML/KYC systems reconciliation Assist with management of AML/KYC tools and service providers   Skills / Experience: Advanced Excel skills At least 3 years’ experience in the similar position within iGaming industry required In-depth Knowledge of KYC and AML procedures Excellent analytical skills and the ability to apply knowledge using the broader perspective of the overall business environment Effective oral, written, presentation and interpersonal communication skills and the ability to work well independently and in cross-functional teams Ability to work with limited supervision and a comfort level making decisions independently An accomplished problem solver Pro-active in highlighting system and process improvement opportunities Ability to work effectively across numerous internal departments Excellent organizational skills A good understanding of gaming regulations under different jurisdictions Knowledge of JIRA, Confluence, Tableau and Splunk will be considered an asset
iGaming Elite Malta
Apr 22, 2019
Full time
A fast-growing start-up company focused on Lotto Betting is looking for a  Payments Specialist  to join their exciting team in Malta. They have a passion for innovation and all things fun and you will be at the heart of their operations.   Reporting directly to the CEO, you will be the go to person for solving simple to complex payment processing issues as well as having a hands-on approach in improving the customer journey to increase efficiency. You will also take complete ownership of hunting new Payment Service Providers and targeting new merchants to bring on board.   Responsibilities: Checking and processing payments (deposit and/or withdrawals) in a fast and efficient manner, while monitoring the incoming payments flow Providing 2nd line support to our Customer Experience Department via internal channels Sourcing and project managing the implementation of new payment methods Working closely with payment partners and manage the relationships and ensure maximum value through a collaborative approach Monitoring and tracking all payment and risk KPIs; Developing, managing and driving the latest policies and procedures Responsibility for monthly, quarterly and ad-hoc reporting on Payments.   Requirements: You should have 1-2 years of experience in Payments. You are experienced in data analysis, with the ability to analyse large volumes of data and you have a logical and high-level approach to problem-solving. You thrive in a fast-paced, challenging environment and are able to think on your feet. You are able to lead and support key projects and initiatives, and effectively communicate strategies across the Team, Department and Business.
iGaming Elite Malta
Apr 22, 2019
Full time
MAIN DUTIES & RESPONSIBILITIES: Ensure that each operating business in the group fully complies with its licensing and regulatory requirements Ensure that all “Know your Customer,” Anti Money Laundering (AML) and Combating the Financing of Terrorism (CFT) provisions are fully implemented while being constantly monitored and improved across all operating businesses Where appropriate, to help manage third party relationships and share best practice with them to facilitate compliance with licensing and regulatory requirements Champion the group’s commitment to responsible gaming in line with its licensing and wider obligations Act as the Group’s Money Laundering Reporting Officer (MLRO) and either manage the outsourced Key Official relationship or undertake the Key Official role oneself Ensure all information required by the group’s licences to be made publicly available is effectively discharged Ensure that third parties undertaking group business do so in a compliant manner Conduct and/or direct the internal investigation of compliance issues Identify those operational areas of the business where there may be a risk of non-compliance  (if any) and develop and oversee relevant remedial plans Work with the HR function to help plan communication and training programs to underpin the group’s overall compliance objective Work cohesively and with transparency with the group’s legal services function Continually assess systems to improve the controls environment SKILLS AND PERSONAL ATTRIBUTES Strong relationship skills and the ability to work collaboratively An individual of integrity who with enjoys working in a culture where ethics and standards are highly valued The ability to influence both peers and the wider organisation whilst maintaining a cohesive dynamic An effective communicator, both orally and in writing, to a range of audiences An individual who is capable of managing their own workload notwithstanding competing priorities, and who responds positively to change The ability to make significant decisions in the face of uncertainty/ambiguity A meticulous approach with an eye for detail Experience The role holder will have a comprehensive knowledge of KYC, AML and other licensing and regulatory obligations relevant to the online gaming industry Experience of working in the compliance function of an online gaming business is preferred Experience of working for operating boards and reporting periodically to Audit & Risk Committee meetings of a publicly-quoted company Managing a team to help in the delivery of the group’s operational compliance objectives Experience in identifying the risk of fraud occurring and the appropriate means for detection, investigation and prevention An understanding of IT risk, control and security appropriate to a digital business An understanding of risk management, control and governance through the delivery of compliance Holding a personal management licence issued by the UK Gambling Commission is desirable
iGaming Elite Malta
Apr 22, 2019
Full time
Our client is a dynamic, start-up company in the online gaming industry, with two innovative brands; and they are currently recruiting for a  Head of Risk, Fraud and Payments. If you are an organised, multi-tasker, with a wealth of experience in Risk, Fraud and Payments, and looking for a new opportunity in a fast-growing gaming company – then this might be for you! Responsibilities: Ownership of RFP from a strategically and operational perspective Implementing fraud prevention strategy and set up anti-fraud workflow within the several departments of the company Provide and implement a strategy regarding customer registration, verification, due diligence, KYC and AML policies and processes Planning and successfully implementing a long-term risk, fraud and payment strategy Monitoring deposit behaviour and fraud patterns Strategy and measurements to reduce charge-backs, bonus abuse and reduce fraud Interface with our development team to ensure out back office and fraud rules adhere to the company guidelines and industry compliance requirements Performing daily analysis on the fraud reports Overseeing the payments processing function and ensuring quickest possible turnaround times on customer withdrawals, approve payer pay-outs Understanding all functionalities of existing and new payment methods Benchmarking, find and set-up best payment solutions per market Ensure maximum efficiency of the payments function Develop and implement process and procedures to mitigate fraud and financial loss relating to payment processing activities Ensure all departmental objectives, KPI’s and SLA’s are met and ideally exceeded Hiring, leading and appraisal of RFP team Reporting on operational findings, ad hoc repots and daily, weekly, monthly reports to the Brand Executive. Skills/Experience: 5 years’ experience within Risk, Fraud and Payments in the Gaming Industry Good communicator and ability to work towards weekly, monthly and quarterly targets Strong analytical and problem-solving skills Ability to build long lasting relationships with internal stakeholders and external partners Positive and enthusiastic ‘can do –attitude’ Fluent in English. Knowledge in another language is considered a big advantage.
iGaming Elite Malta
Apr 22, 2019
Full time
We love the LEMP stack, moreover you will also have the opportunity to use Vue.js, LXC, Redis, Cassandra, GraphQL, ElasticSearch, Hadoop and that is just a sample as we are always looking into new tech to broad our stack. You will be mainly responsible for:   Implementing efficient and performant backend code using Laravel as a PHP framework Designing and implementing high-availability and scalable applications, surrounded by micro services and third-party APIs Cooperating with the multiple teams and close the gap between stakeholders and developers, with ability to look at a problem and come up with practical solutions   Requirements   You have experience in a comparable software development role and you master PHP as programming language, Laravel experience is not a requisite but would be an advantage You are passionate about efficient and readable code, plus you enjoy every chance you get to apply your knowledge on software design patterns Experienced with rational databases, especially MySQL, and eager to learn and work also with NoSQL like Redis and Cassandra You have a good level of knowledge of JavaScript, HTML and CSS and you can develop on Linux environments You can work with minimal supervision Good communicator in both verbal and written English Experienced in building scalable and high-performance applications in a complex architecture and you are a pro developing RESTfull web services
iGaming Elite Malta
Apr 22, 2019
Full time
Are you and operational mastermind with a 360 approach to financial management? Are you looking to join a creative, dynamic team where you can implement new processes and ideas? Look no further. As Head of Finance you will be responsible for business partnering and operations, including the reporting and controlling of finance operations. You will also oversee specialist services including, taxation, team development and group management systems. You are: ACCA/CIMA qualified Have divisional and operational management experience Strong budgetary control exposure Self-motivated and proactive Possess excellent leadership and team building skills
iGaming Elite Malta
Apr 22, 2019
Full time
My client is a rapidly growing technology company with offices spread across Europe who offer cutting-edge Cloud based services and Performance Marketing through its B2B products as well as having several B2C gambling products offering the best online sports and casino games.  They are game changers! The role: To produce and develop consistent monitoring of the quality standards of chat, email and telephone performance, across all lines relating to customer support. To act as the quality control department of their customer support and become a catalyst for quality improvement throughout all aspects of their operation to increase customer experience. To support the NPS initiatives across all brands.   What you’ll be doing: Quality Improvement Team Leader is updated daily with regard to QIA’s own quality monitoring performance. Completing the overall monitoring process, ensuring consistency in your application, accurate in your recording and timely in your feedback. Carry out work related to specific projects that may be generated as a result of the enquiry monitoring process. Identify operational standards from which measurement of quality improvement will be driven. Provide feedback to the CS Leadership Team in order that everyone will receive Enquiry Quality results to discuss with their agents during regular coaching sessions & 121’s Highlight to the CS Leadership Team any issues identified via monitoring process that may require immediate action to resolve or activity potentially damaging to the organisation. Identify those processes / methods of operation which can be improved, including liaising with Training Manager to implement any associated training that may be required. Work to a structured process which ensures the correct quantity & quality of inquiry monitoring is completed during each month. Identify ways to improve the customer journey through the monitoring process, customer feedback & project work streams. Focus on costs, process improvements and/or efficiency to contribute to the profitability of the company.     Who are you: You have a good general level of education, with a good standard of numeracy and literacy being important & excellent awareness of Microsoft Office applications Strong communication skills both written and verbal are important. Proven background in Sales & Customer Service in iGaming or quality coaching is desirable although not essential. Super grasp of Swedish
iGaming Elite Malta
Apr 22, 2019
Full time
You’ve got great communication skills, are interested in sports, casino & poker or want to know more and want to work with a friendly, fun and creative team.  If this sounds like you, read on… You will become an expert on our sportsbook and casino brand(s) and services. How? By keeping up to date with our new offers, services and campaigns to provide the customer with the best possible service. Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily. No day is the same in this role and that’s what makes this role exciting. Sharing your ideas to keep improving our system, and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role. Requirements You have a native-level – written and spoken of one of the following languages: Swedish/ Danish/ Finnish/ Norwegian/ German AND a fluent level of English. Apart from that you want to learn more about Sports, Casino and Poker. You have an analytical approach to problem solving and are quite a Sherlock when it comes to solving even more complex issues our customers might have. You don’t mind waking up for the morning shift and on other days taking it easy in the morning to start your shift in the late afternoon. Working on a Sunday is no big deal for you, as you know you’ll be enjoying your day- off in the middle of the week. Maybe you have previously worked in hospitality, retail, or in another service minded role. Multitasking is your middle name, but most importantly you have a real drive to help others, you are a pro when it comes to communicating with customers, and you are eager to learn and contribute with ideas to make continuous improvements.
iGaming Elite Malta
Apr 22, 2019
Full time
You will have both strategic and operational responsibilities. This include but are not limited to: Build processes after best practices to deliver accurate and consistent data to support business functions such as Marketing, Finance, CRM and similar. Support the logical and physical integration of all systems that are developed or licenced and ensure that there will be proper migration and modelling of data. You will also be designing and developing ETL processes for proposed data models and utilizing them efficiently. Further on will you design and implement and/or improve orchestration process. Writing medium to advanced SQL queries. You will support the system and provide regular loads on time, do QA and verify the accuracy and consistency of data and performing ad hoc data analysis on a daily basis. We believe you are a person with a “can do” mindset that is comfortable working in a fast paced and agile environment. You love solving problems and are flexible but still have a finger top feeling about how to prioritize your day. Your way of working is proactive and you have a sense for details. -3+ years of hands on work experience within DW/Data Integration – Relevant academic degree – Fluent in English – Swedish / EU citizen or holding a valid Swedish work permit. – Experience in maintaining a Data Warehouse of 500GB as a minimum. – Experience with Inmon or Kimball methodologies – Extensive SQL query writing and optimisation experience – Strong experience with DBMS such as MySQL, PostgreSQL and Oracle – Experience with columnar databases such as InfiniDB or Amazon Redshift is desired – Extensive hands on experience using one of the mainstream data integration products such as SAP Data Services (BODS), Microsoft SSIS, Oracle Data Integrator (ODI) or Warehouse Builder, Informatica PowerCenter, IBM DataStage or Talend (preferred) – Extensive experience in managing semantic layer of Business Intelligence/Analytical platforms such as MicroStrategy, SAP Business Objects (BO), Oracle Business Intelligence EE (OBIEE), IBM Cognos, Pentaho or Tableau (preferred)
iGaming Elite Malta
Apr 22, 2019
Full time
iGaming Elite are looking for a SEO Manager focusing on the Swedish market for an exciting and award winning company in Malta. They manage some of the leading online iGaming series consisting of leading media websites, online communities, digital guides, mobile apps and social media channels. They believe that people work best when they feel free and get recognised for good effort. Therefore, they run a flat organisation where people appreciate each other’s contribution towards the overall success of the company. Their office is located in the heart of St Julian’s, Malta, where the sun shines for over 300 days a year. They endorse a healthy work-life balance with regular sports and well-being activities, team building and social events making this company a pretty awesome place to work at. Responsibilities: Day-to-day management of paid and natural search engine marketing campaigns. Oversight and management of onsite and offsite SEO resources. Research and strategic planning for paid and natural search campaigns. Work independently and in a team. Define requirements, tasks, and resources associated to SEO strategy. Off site high quality back link building. Implement and administer search engine programs (XML sitemaps, webmaster tools). Monitor and evaluate search results and search performance across the major search channels in order to improve rankings. Communication to team and management on project development, timelines, and results. Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities. Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages. Research and administer social media tools in support of clients’ social media strategy. Requirements Fluent in English or another Scandinavian language Over 2 years of experience in Search Engine Optimization Thorough knowledge of search ranking factors and critical updates. Ability to think creatively and strategically Familiar with industry-standard bid management and SEO software. Up to date knowledge of the latest trends and practices in SEO Good knowledge of PPC and HTML/CSS
iGaming Elite Malta
Apr 22, 2019
Full time
iGaming Elite are looking for a Swedish SEO Manager for an exciting and award winning company in Malta. They manage some of the leading online iGaming series consisting of leading media websites, online communities, digital guides, mobile apps and social media channels. They believe that people work best when they feel free and get recognised for good effort.  Therefore, they run a flat organisation where people appreciate each other’s contribution towards the overall success of the company. Their office is located in the heart of St Julian’s, Malta, where the sun shines for over 300 days a year. They endorse a healthy work-life balance with regular sports and well-being activities, team building and social events making this company a pretty awesome place to work at. Responsibilities: Day-to-day management of paid and natural search engine marketing campaigns. Oversight and management of onsite and offsite SEO resources. Research and strategic planning for paid and natural search campaigns. Work independently and in a team. Define requirements, tasks, and resources associated to SEO strategy. Off site high quality back link building. Implement and administer search engine programs (XML sitemaps, webmaster tools). Monitor and evaluate search results and search performance across the major search channels in order to improve rankings. Communication to team and management on project development, timelines, and results. Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities. Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages. Research and administer social media tools in support of clients’ social media strategy. Requirements Fluent in both Swedish and English languages Over 2 years of experience in Search Engine Optimization Thorough knowledge of search ranking factors and critical updates. Ability to think creatively and strategically Familiar with industry-standard bid management and SEO software. Up to date knowledge of the latest trends and practices in SEO Good knowledge of PPC and HTML/CSS
iGaming Elite Malta
Apr 22, 2019
Full time
iGaming Elite are looking for a Swedish SEO executive for an award winning company in Malta. They manage some of the leading online iGaming series consisting of leading media websites, online communities, digital guides, mobile apps and social media channels. They believe that people work best when they feel free and get recognised for good effort. Therefore, they run a flat organisation where people appreciate each other’s contribution towards the overall success of the company. Their office is located in the heart of St Julian’s, Malta, where the sun shines for over 300 days a year. They endorse a healthy work-life balance with regular sports and well-being activities, team building and social events making this company a pretty awesome place to work at. Responsibilities: As an SEO Executive you will write and manage quality content usable for online marketing, with a strong focus on search engine optimization as well as managing on-page SEO tasks daily. Written communication must be easy to understand and the role also requires the candidate to be tech-savvy and interested in the development of digital marketing and new technologies. The role would be split between SEO and content. While reporting to SEO  you will also work closely with the content team. Hence, tasks also include changing banners, publishing texts and making sure our websites look up to date and high quality. This role is ideal for someone who not only loves writing, but who also has a big interest in digital marketing and has the ability to work under pressure. Duties: On page SEO tasks Keyword research Overseeing development of sites from an on-page perspective Executing off page SEO tasks Translation WordPress editing Analysing and improving the quality of content and content related SEO aspects such as meta Updating and optimising existing content Other Ad-hoc duties Qualifications: Fluent in both Swedish and English Languages Previous experience with WordPress Tech-Savvy Passionate about SEO Ability to work in a deadline driven environment Ability to work both independently and in a team 1 to 2 year expereince in SEO
iGaming Elite Malta
Apr 22, 2019
Full time
iGaming Elite are looking for a SEO executive focusing on the Swedish market for an award winning company in Malta. They manage some of the leading online iGaming series consisting of leading media websites, online communities, digital guides, mobile apps and social media channels. They believe that people work best when they feel free and get recognised for good effort. Therefore, they run a flat organisation where people appreciate each other’s contribution towards the overall success of the company. Their office is located in the heart of St Julian’s, Malta, where the sun shines for over 300 days a year. They endorse a healthy work-life balance with regular sports and well-being activities, team building and social events making this company a pretty awesome place to work at. Responsibilities: As an SEO Executive you will write and manage quality content usable for online marketing, with a strong focus on search engine optimization as well as managing on-page SEO tasks daily. Written communication must be easy to understand and the role also requires the candidate to be tech-savvy and interested in the development of digital marketing and new technologies. The role would be split between SEO and content. While reporting to SEO  you will also work closely with the content team. Hence, tasks also include changing banners, publishing texts and making sure our websites look up to date and high quality. This role is ideal for someone who not only loves writing, but who also has a big interest in digital marketing and has the ability to work under pressure. Duties: On page SEO tasks Keyword research Overseeing development of sites from an on-page perspective Executing off page SEO tasks Translation WordPress editing Analyzing and improving the quality of content and content related SEO aspects such as meta Updating and optimizing existing content Other Ad-hoc duties Qualifications: Fluent in English or another Scandinavian language Previous experience with WordPress Tech-Savvy Passionate about SEO Ability to work in a deadline driven environment Ability to work both independently and in a team 1 to 2 year expereince in SEO
iGaming Elite Malta
Apr 22, 2019
Full time
My Client is a Scandinavian Fintech company based in 5 different locations, with a Head office in Stockholm. Founded in 2008, the company provide a solution for Online Banking ePayments (OBeP) offering solutions for the e-commerce industry through its direct payments technology described in 3 words  –   fast, simple and secure. With payment products available in 29 European countries, my client attracts global merchants in four main segments: e­-commerce, travel, financial services and online gaming. About the Account Manager role: Are you a highly motivated Account Manager interested in joining the Gaming Account Management team in Malta? This position will be critical in building and maintaining long-term relationships with large international clients across the Gaming vertical. In this role, you will work closely with the Sales team and Technical Specialists, as well as our other Account Managers. What you’ll do: Manage up-and-cross sales towards existing customers (upselling new markets, products or functionalities) Take part in negotiating, creating and executing joint marketing campaigns with the merchant Develop and prioritize customer product/service requests Secure KYC and customer reporting Build relationships and long-term strategic cooperations with assigned customer accounts Analyze customer services and traffic patterns to advise on customer growth Conduct thorough analysis on various pricing models with regards to pricing negotiations Follow up on service delivery and service levels and make sure proper customer escalation paths are provided for any feedback Work towards achieving the individual targets and reaching the department KPIs Attend industry events across Europe Who you are: You have a higher university degree in Business, Finance, Engineering or similar and a minimum of 3-5 years of experience in a sales or account management role in the financial services industry (specifically payments) You have an analytical mind and are able to discuss and negotiate pricing models with major merchants You understand financial flows and can contribute to our roadmap ahead You are humble with a strong business acumen You thrive in a social environment and know how to create positive and long-term relationships You take great pride in your work and strive for excellence with drive and endurance You are fluent in English, both verbal and written It’s a bonus if you speak other languages and have previous international experience
iGaming Elite Malta
Apr 22, 2019
Full time
This is an amazing opportunity for an experienced Compliance Manager to join a challenging and dynamic role . You will be responsible for the effective and efficient management of the Compliance activities within the group, including compliance with relevant legislations and regulations as well as professional standards, accepted business practices, and internal standards in all jurisdictions in which the business holds licences. The Compliance Manager is also responsible for licensing renewals and potential new license applications, legal and compliance audits and examinations, the dissemination and analysis of new or revised laws and regulations, research on compliance issues, training, and their organizations’ overall compliance policies and procedures. What responsibilities will you have? Ensure regulatory compliance with betting/gaming and other legislations and regulations as well as professional standards, accepted business practices, and internal standards in all jurisdictions in which the business holds licences Ensure smooth licensing and certification process in all (existing & new) jurisdictions Follow up regulatory development in new potential markets in line with the company strategy Ensure compliance audits and examinations, the dissemination and analysis of new or revised laws and regulations, research on compliance issues, training, and the company’s overall compliance policies and procedures. Formulate compliance checklists to be used for the purpose of ensuring that all information required is provided accordingly Continuously monitor compliance with statutory obligations and advise management accordingly Prepare monthly and quarterly reports for the department for executive management meetings Review internal policies and ensure that they are in compliance with all statutory or legal requirements To assist the MLRO Manage our compliance team REQUIREMENTS You have 4 + years of experience as a Compliance Manager in a B2C online gaming Good knowledge in the regulatory jurisdictions of MGA, UKGC, including Responsible gaming and Player Protection best practices. You are passionate and curious and have knowledge in the European regulatory landscape. Expectation management and good communication skills necessary for interaction with regulatory authorities and internal stakeholders You have a genuine interest in Compliance and ambitious to grow within this area. A great opportunity to lead the compliance strategy with our management team and along the journey, grow into heading it up yourself! Ideally, you are already leading, coaching and developing your own team. Initiates action, gives direction and takes responsibility Good planning and organization skills Proven ability to delicately solve sensitive matters In-depth knowledge of regulatory law You see compliance as fun and an intriguing product to develop and take to the next level!
iGaming Elite Malta
Apr 22, 2019
Full time
Are you a proactive & self-motivated individual who pays great attention to detail even when faced with tight deadlines & busy days? Then this vital role within Campaign Delivery if for you! You will be part of the team responsible for planning, creating and executing campaigns accurately & on time. Your responsibilities will include setting up, testing, sending, tracking and reporting on email, SMS and Push campaigns for our biggest brand. There are three key elements to this role.. Set ups managing email, push & SMS marketing channels and the development/implementation of performance driven CRM marketing campaigns in line with current strategy building, testing, sending, tracking & reporting on campaigns planning & executing tests to determine best practice for different campaigns & customer segments developing & delivering all dynamic, targeted & personalised communication to different customer segments managing the automated customer workflows (NRC) together with the CRM Manager & Country teams building & maintaining effective customer journeys for active & inactive customers Communication you will be the main point of contact between the company & our ESP provider liaising with internal teams such as the graphics department when changes & updates are needed Analysis analysing & tracking the effectiveness of email, SMS & push marketing activity designing A/B tests to improve performance of all communications continuously monitoring & improving unsubscribe rates Requirements You have.. basic HTML knowledge strong knowledge of ESPs & email marketing excellent project management skills time management is a strength of yours! reporting & analysing in order to improve is something you thrive at You are.. super detail orientated & organised a strong communicator (both written & verbal) able to work autonomously but also love working with a team to reach goals! able to work under pressure to tight deadline someone who knows how to prioritise & manage deadlines for multiple projects at the same time Benefits We put a lot of trust in every individual, we know that if we get the tools and space to do what we do best, we will be both happy and deliver great things. This is why we have some of the greatest minds in the industry working here. Working hard also means that we need to be able to recharge our batteries once in a while, this is the reason why we want our office atmosphere to be relaxed and cosy, come by and challenge us in a game of ping pong or Fifa and if you’re not into that, a studio session at the local gym or a cold drink from the fridge on a Friday late afternoon might be your type of melody.
iGaming Elite Malta
Apr 22, 2019
Full time
You as the CRM Planning Executive will strengthen customer relations and expand the bond between us and the customers by planning and developing innovative retention and reactivation campaigns! Casino and Sportsbook. You will also be responsible for planning the weekly and monthly communications schedule for emails, SMS. push, and on-site communication to support the planned campaigns. Building relationships is key as you will be liaising with key stakeholders such as Product Owners, Country Managers, Business Intelligence, VIP and Support to optimize campaigns and ensure maximum revenue outcome. What does a typical week look like? Planning global retention and reactivation campaigns and setting the communication schedule for the brand with the goal of maximising revenue Briefing detailed campaign plans & coordinating with relevant teams Communicating, debriefing and answering queries regarding campaigns ensuring key stakeholders are on the same page Liaising with Country Managers to optimize and localise campaigns Providing the BI team with raw data from previous campaigns to retrieve in-depth campaign analysis Evaluating previous campaigns together with the BI team in order to make improvements and optimise campaigns Continuously assessing customer behaviour (activity, deposits, offer uptake and more) Hands-on and acting quickly in order to come up with ad hoc solutions if needed to achieve business targets Working autonomously with a solution oriented mindset and being on-call whenever issues arise with live campaigns ensuring minimal disruption for customers (including weekends) Requirements We would like to have someone with a native level of either Swedish, Norwegian, Finnish, Danish or German. What is most important though is your love for sports! You play, watch & follow a wide range of sports & it is a massive part of your day to day life. You have experience with the gaming industry & a good understanding of what players want from a gaming site, especially sportsbook players. In your recent roles you also have experience from working with customer retention and reactivation, have an innovative mind and thrive at inventing and testing new offers and campaign ideas for our players. Working closely with the BI Team to overlook and analyse your campaigns outcome you need to have strong analytical skills and experience in segmenting data. You are driven when working in a busy environment but you know how to maintain excellent attention to detail during hectic times. Interpersonal skills are key to this role as you will need to build strong relationships with key stakeholders throughout the organisation!
iGaming Elite Malta
Apr 22, 2019
Full time
My client is a rapidly growing technology company with offices spread across Europe who offer cutting-edge Cloud based services and Performance Marketing through its B2B products as well as having several B2C gambling products offering the best online sports and casino games.  They are game changers! The role: To produce and develop consistent monitoring of the quality standards of chat, email and telephone performance, across all lines relating to customer support. To act as the quality control department of their customer support and become a catalyst for quality improvement throughout all aspects of their operation to increase customer experience. To support the NPS initiatives across all brands.   What you’ll be doing: Quality Improvement Team Leader is updated daily with regard to QIA’s own quality monitoring performance. Completing the overall monitoring process, ensuring consistency in your application, accurate in your recording and timely in your feedback. Carry out work related to specific projects that may be generated as a result of the enquiry monitoring process. Identify operational standards from which measurement of quality improvement will be driven. Provide feedback to the CS Leadership Team in order that everyone will receive Enquiry Quality results to discuss with their agents during regular coaching sessions & 121’s Highlight to the CS Leadership Team any issues identified via monitoring process that may require immediate action to resolve or activity potentially damaging to the organisation. Identify those processes / methods of operation which can be improved, including liaising with Training Manager to implement any associated training that may be required. Work to a structured process which ensures the correct quantity & quality of inquiry monitoring is completed during each month. Identify ways to improve the customer journey through the monitoring process, customer feedback & project work streams. Focus on costs, process improvements and/or efficiency to contribute to the profitability of the company.     Who are you: You have a good general level of education, with a good standard of numeracy and literacy being important & excellent awareness of Microsoft Office applications Strong communication skills both written and verbal are important. Proven background in Sales & Customer Service in iGaming or quality coaching is desirable although not essential. Super grasp of Norwegian
iGaming Elite Malta
Apr 22, 2019
Full time
One of Malta’s leading performance marketing companies are looking for an experienced product owner to join their team of elite individuals.   In this role, you will work closely together with a cross-functional development team on one of their most important website brands. The work you do will affect the way site visitors engage with their site and will drive the growth of the brand. What you will be expected to do in the role: Work closely with a team of skilled designers, developers, SEO experts, content writers and commercial staff to set and communicate the high-level mission, vision, and roadmap for the website. Act as product owner for the site across the entire product development lifecycle, driving innovation from ideation, build, release and continual improvement. Work closely with stakeholders across the organization to make sure that you collaboratively provide for the brand’s short and long-term objectives. Work closely with subject matter experts to define the metrics and KPIs used to measure the health of the website – to focus on how these improve over time. Advocate and advance modern product development practices within the team. Make sure that your team is strong and healthy. Make sure that your team is working on the right things and has a healthy balance of innovation, reducing technical debt and providing maintenance and support. Work closely with development teams, other product owners, agile coaches and stakeholders to ensure they deliver value in a sustainable manner.   What you will need to be considered for the role: You have 5 + years’ experience working as a product owner within the affiliate business, with a focus on Casino/Slots/Table Games. You have an excellent understanding of affiliate marketing models, PPC, SEO and social media. You have experience in the conversion rate optimization process, from the discovery, experimentation and review stages through to action and execution based on insights. Good practical understanding of website analysis tools (Google Analytics/360, Adobe Analytics, Hotjar, crazyegg). You have a good understanding of what it takes to build and maintain large scale web sites and are comfortable facilitating and participating in the tactical decisions made among the team. You have demonstrated strong leadership skills whilst working with product development teams including caring about the well-functioning team and data informed product development. You have familiarity and experience in making use of Agile methodologies and tools. Good understanding of UX centric design practices. You can lead the entire product lifecycle, whether decisions require reinvestment, transitioning to maintenance or product retirement. You can clearly communicate the vision, plans, objectives, performance measures and progress against plans to all stakeholders – tailoring communication as appropriate to ensure relevance to the audience. Knowledge of a second European language a plus.