iGaming Elite

iGaming Elite is a leading iGaming Recruitment Business, offering permanent and interim resource solutions. Established in 2011, with offices in Both Malta and Stockholm, our recruiters provide a localized service, with a global reach.

We provide a bespoke talent acquisition service, cultivating the specialist talent required to establish gambling businesses online. Our services, knowledge and networks have helped many of the well-known iGaming brands at critical times of growth: Casino, Slots, Sports betting, poker, bingo and social gaming.

iGaming Elite Malta
Feb 16, 2019
Full time
We are looking for a proactive and organised Swedish Speaking Customer Service Team Leader to work with across our 3 product departments. This is a great opportunity for a natural leader, who also loves working in a collaborative team, in a refreshing start-up environment   Job Description Dealing with customer queries relating to all account aspects; Client Verification, Withdrawals, Bets and Bonuses via Live chat, e-mails, telephone. Deliver exceptional customer service by resolving queries in the shortest, most efficient time possible. Ensuring complete customer satisfaction. Solving any product/ software/ customer/other-related issues immediately to minimise client-relationship disruption. Demonstrate exceptional fluency in Swedish, both written and spoken, coupled with strong written and verbal communication skills in English. Ensuring grammatical errors are checked before any communication goes out to the customer. Establish the ability to learn new technology/system/applications quickly. Liaising regularly with the Finance department, to facilitate players’ monetary transactions. Express a confident disposition; telephone manner, professionalism with a strong focus on delivering excellent customer service. Actively and continuously portray strong values for team work, customer service, initiative and integrity. Assist management in ensuring performance goals are met. Organising work schedules, training for new team members, as well as ongoing learning for the existing team – highlighting and addressing training areas as needed. Ensuring performance goals are met.   In this position, you will be entrusted with creating and setting departmental KPIs, as well as an uplifting work environment by promoting professionalism, leading by example and offering ongoing constructive feedback to your valued team members.
iGaming Elite Malta
Feb 16, 2019
Full time
Do you love compliance? If you agree with us that compliance is a way of doing business then keep reading. IGaming Elite are currently looking for and enthusiastic and talented Compliance Manager to join one of iGaming’s leading B2B organisations. You and the team will be based in Malta and Stockholm and will be expected to function as an independent and objective body that reviews, evaluates, and provides appropriate compliance advice to the business. ensuring any risk to our many gaming/gambling licenses is minimized If successful you will be expected to proactively monitor, assesse, review, and report to senior management and the company on any upcoming regulatory changes on a worldwide basis and any related risks.  Alongside this you will be required to Handle licensing issues and other related compliance matters in existing and future regulated markets and provide training to the organisation, when needed. What we expect you to be: Passionate team player with a growth mindset Hands-on and self-driven who loves a challenger culture Strong interpersonal communication and presentation skills High degree of integrity, adapts quickly to changes, and takes responsibility for developing own skills What we expect you to have: University degree Minimum 5 years of compliance experience from the Gaming industry or other regulated industry Excellent English skills, both written and spoken This role is a career progressing opportunity, if you feel you have something to offer then please get in touch for a confidential conversation.
iGaming Elite Malta
Feb 16, 2019
Full time
Are you an experienced Regional Business Manager? Do you think you have what it takes to join one of Malta’s leading iGaming organisations? Are you ready to step you’re game up to the next level? If the answer is yes then this maybe the role for you. iGaming elite are looking to engage with talented, experienced Regional Business Managers for a fantastic opportunity with one of the islands most established iGaming brands. The successful candidate will be responsible for the day-to-day running of the existing business function for an assigned territory and be accountable for driving sustainable long-term profitable growth within the Accounts in line with the organisations strategic directions. Further responsible for the role include functional profit and loss, setting targets, budgets and cross-border alignments for maximizing functional efficiency and customer engagement. You will be managing a Team of 4-10 Account Managers including Senior Account Managers and will be supporting the Managing Director in various operational and strategic tasks and special projects. To be considered for the role you will need: 7-10 years of international Account Management and or Senior Sales experience. The ability to understand technology on an aggregated level and complex solution selling techniques. Experience in the gambling industry a great advantage. University degree in business economics, MBA, MsC or equivalent. Experience working in an international & multicultural organization. Swedish language a strong preference. This is an excellent opportunity, with one of Malta’s largest B2B iGaming companies. If you feel that you are up to the challenge then please get in touch.
iGaming Elite Malta
Feb 16, 2019
Full time
Interested in joining a well-established operator recently awarded for the best working environment within the iGaming sector? How will your day look like? Acting as the main point of contact and develop a trusted advisor relationship with your assigned key customers and their key stakeholders. You will be focusing on key accounts/high-value customers, building and maintaining strong, long-lasting customer relationships. Selling, up-selling and cross-selling our products. Develop and implement account plans that drive the attainment of critical business objectives and forecast and track account metrics/KPI’s for each of your accounts. Your background We are expecting you to have at least 8 years of B2B client Sales and/ or Account Management experience, with proven capabilities to successfully managed major accounts, build strong, and profitable client relations. Previous expose to the Asian market is a huge advantage!
iGaming Elite Malta
Feb 16, 2019
Full time
iGaming Elite are currently looking for a talented Content Writer for an excellent role with one of Malta’s leading iGaming companies.  We are looking for a skilled individual to speedily handle compliance requirements, and also to generate creative and interesting copy. We’re looking for a Nordic subeditor, who is fluent in at least one other language, to join our clients’ translations team. You’ll bring bright ideas and top-notch standards to their portfolio of iGaming websites. What will be expected of you: Take ownership of copy, proofread and edit translated content. Ensuring copy is engaging, error-free and written to a specific brief, with the best possible standards before publication. Collaborate with SEO team to ensure content is keyword focused and SEO optimised. Adhere to and update extensive style guides/briefs. Handle copywriter queries, passing on briefs and style rulings and maintaining good relationships with freelancers, offering feedback on edited work. Assist the freelance localisation team in creating copy when needed. What you will need: Professional experience (minimum one year) of editing/proofreading documents Native German and fluent in English Fluent in at least one of the following languages: Italian or Spanish Ability to apply original thinking and creativity to improve and enhance the QA processes Keen eye for detail Understanding of SEO Understanding of Computer Aided Translation tools, Translation Management Systems, term banks Experience in online gaming This is an excellent role with one of Malta’s leading iGaming organisations, if you or someone you know maybe interested in this role please contact one of our experienced consultants for a confidential conversation.
iGaming Elite Any Location
Feb 16, 2019
Full time
Work from anywhere!!! Yes…. Anywhere. This is an amazing opportunity for an experienced customer support agent to work remotely from anywhere in the world even whilst travelling the world (why not?). If you enjoy your mornings waking up to beach views in Cambodia, backpacking through South America or enjoy the hustle and bustle of Tokyo whilst having fun, this is the perfect opportunity for you. Our client is an innovative iGaming operator focusing on Casino. They are currently expanding their Swedish team with Customer Support professionals. Your day will never be the same again. You might take some calls, emails and chats in the morning, translations at midday and handle some suspicious cases in the afternoon. Some days you will be working in the morning and other days in the evening. No two days are alike and because the role is so fast-paced, the day will breeze past. Key Responsibilities: – Take care of customers via email and live chat – Go the extra mile to make sure customers are happy – Verify customer accounts processing payments – Credit Bonuses and Free Spins to players – Assisting in fraud and risk management – Take care of VIP Players What they look for: – A humble person with personality – A person with previous casino experience – A fast learner – A person that has his/her teammate’s backs just as they have yours – Someone with great communication skills – Someone that types like the keyboard is on fire – Someone with excellent Swedish & English skills – written and spoken – Calm and stress-resistant
iGaming Elite Anywhere
Feb 16, 2019
Full time
Work from anywhere!!! Yes…. Anywhere. This is an amazing opportunity for an experienced customer support agent to work remotely from anywhere in the world even whilst travelling the world (why not?). If you enjoy your mornings waking up to beach views in Cambodia, backpacking through South America or enjoy the hustle and bustle of Tokyo whilst having fun, this is the perfect opportunity for you. Our client is an innovative iGaming operator focusing on Casino. They are currently expanding their English team with Customer Support professionals. Your day will never be the same again. You might take some calls, emails and chats in the morning, translations at midday and handle some suspicious cases in the afternoon. Some days you will be working in the morning and other days in the evening. No two days are alike and because the role is so fast-paced, the day will breeze past. Key Responsibilities: – Take care of customers via email and live chat – Go the extra mile to make sure customers are happy – Verify customer accounts processing payments – Credit Bonuses and Free Spins to players – Assisting in fraud and risk management – Take care of VIP Players What they look for: – A humble person with personality – A person with previous casino experience – A fast learner – A person that has his/her teammate’s backs just as they have yours – Someone with great communication skills – Someone that types like the keyboard is on fire – Someone with excellent English skills – written and spoken – Calm and stress-resistant
iGaming Elite Malta
Feb 16, 2019
Full time
Our client, a leading FinTech company is on the hunt for a Technical Support Specialist to come and join their ever-growing team in Malta. They are at the forefront of developing and applying instant bank transfer technology across multiple verticals such as e­-commerce, travel, financial services and gaming throughout Europe.   They have a clear strategy of growth and their goal is to truly deliver cutting edge software as well as new techy solutions for merchants, consumers and banks alike.   If you want to make in impact in a young, dynamic and fast-growing company who embraces feedback to produce innovative products that blow customers away.   What you’ll do: Handle merchant inquiries through different channels Use  SQL  to search, interpret and update database records, as well as identify and troubleshoot potential data problems Take ownership of errors and patterns in calculations, data and related issues Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience Use tools such as Salesforce, Desk, Confluence and Trello to manage your daily work   Who you are: You have experience working with main payment methods, for example credit cards, PayPal, Skrill, SEPA and SWIFT bank transfers. You have IT troubleshooting experience. You can work shifts, including occasional night shifts. You have excellent analytical, problem-solving and decision-making skills. You are detail-oriented and a pro when it comes to multitasking and prioritizing your work. You have excellent written and oral English communication skills.
iGaming Elite Malta
Feb 16, 2019
Full time
Our clients aim is to always to be alive to every opportunity on behalf of our customers and their players – to be proactive, responsive and go the extra mile to deliver an exceptional service. Our client really does pride them self’s on being committed to responsible gaming, to compliance, to their licensees and to their players. They are transparent, honest and professional in in all dealings. They are also committed to creating environments where people want to work, challenge themselves, do the best they possibly can, and develop a rewarding career. They offer one of the best working environments on the Island with amazing company benefits. For this role we expect the ideal candidate to have brilliant customer service skills, combined with a high level of energy and enthusiasm. The successful candidate will enjoy working in front of a camera. Furthermore, the Live Casino is open 24 hours a day, so you need to be able to work on a rotating schedule. In return you will enjoy the amazing working environment, Amazing training and development and benefits like no other. What you need: Native or C1 in Norwegian Bubbly, outgoing and approachable. Good level of the English language Happy to work on a shift basis. Norwegian: Online casino TV-vert ønsket Her er sjansen din til å bli del av et spennende og kult selskap på den herlige sommerøya Malta, hvor man får oppleve fantastiske 300 dager sol i året. Kan du flytende norsk, er en sikker prater og tilgjengelig umiddelbart? Ingen tidligere erfaring trengs Full opplæring og flytting inkludert 
iGaming Elite Malta
Feb 16, 2019
Full time
iGaming Elite are currently looking for a talented Content Writer for an excellent role with one of Malta’s leading iGaming companies.  We are looking for a skilled individual to speedily handle compliance requirements, and also to generate creative and interesting copy. Candidates with some understanding of iGaming compliance are preferred, but full training will be given regarding such requests and how to execute them if necessary. You will be working within our clients content team, in close collaboration with their content manager, as well as fielding compliance requests from there commercial team. What you will be expected to do: Take ownership of compliance requests and acting on them as a priority Accessing relevant websites to update tables and bonus offers, rewriting affected text and ensuring any ad-hoc text changes are made quickly and with a focus on quality Writing iGaming copy in-house, covering casino and slot reviews, game guides, legislation, evergreen and sports content What you will need to be considered Fluent in English, with excellent grammar Able to work with speed and accuracy and follow detailed instructions relating to compliance Versatile writer, able to create copy in a range of styles Would suit someone with a CSD or VIP background, or from a CRM team writing office, dealing with the UK market Understanding of iGaming copy SEO proficient This is an excellent role with one of Malta’s leading iGaming organisations, if you or someone you know maybe interested in this role please contact one of our experienced consultants for a confidential conversation.
iGaming Elite Stockholm, Sweden
Feb 16, 2019
Full time
iGaming Elite Stockholm are working with an awesome and relatively new Games Provider. Based in Stockholm that focuses on innovative casino games for mobile platforms. Testing new grounds with VR and combining three-dimensional virtual worlds with traditional casino games is their mission. We have currently open positions for Game Artists with 2D/3D expertise who shares passion to Create graphics for next generation video slots. Responsibility: Give feedback and improvements on art styles, animations and concepts Create and collect Marketing images, Symbols, Stunning Covers and User Interfaces Create final graphic elements and concept art Collaborate closely with their artists and founders Design rough concept art, 3d renders and storyboards for their next awesome games Qualifications and Skills: At least 1-2 years’ experience from working with casino games Have a creative eye for details with much imagination Art portfolio must demonstrate extensive experience of different art styles and you should be sensitive to feedback. Be able to create concepts or draw to final style Knowledge of colour, shapes, modelling, lighting, animation and optimization techniques Strong skills in 2D art and rough storyboarding Able to maintain internal deadlines and work together individually Be able to understand the whole game process from concept stage, testing to release Adobe Photoshop, Adobe After Effects or Spriter is a plus Any 3D Suite is a plus You get: Fantastic opportunity and benefits to be a part of their new up and coming studio Work in a small studio where creativity and quality is highly valued Opportunity for strong development and team community
iGaming Elite Malta
Feb 16, 2019
Full time
I’m looking to speak to Danish natives for Customer service opportunities with excellent career progression and training. The purpose for this role is to represent our client in all customer contacts, giving the best service possible. The Customer Service Specialist will be working on shifts of 40 hours/week in total and will include night shifts. Daily responsibilities will include communication with customers through email, phone as well as chat.  The Customer Service Specialist will be part of a team – language group and follow the instructions of the Team Leader as well as report to the Customer Support Manager. What you will be expected to do Giving the best service via email, phone and chat, building retention with customers, making them feel welcomed, special and ensuring that they are enjoying fully their experience. Communicating with the customers professionally in writing as well as orally, to show respect, honour and personal responsibility, be able to keep cool in all different types of situations. Building and maintaining relationships with existing and new customers. Identify and report improvement areas according to company procedures. Providing an uninterrupted service. Helping customers with all their enquiries. Explaining how to use games and services. What you will need to be considered for the role On-line experience in Support / Customer Services Experience in assisting the customers via email, phone and chat Fast typewriting Excellent written and verbal communication skills Fluent in English and Danish Clear thinking and problem solving Previous experience in iGaming or keen interest in sports or casino games Flexible and willing to work daily / evening shifts This is an excellent role with an excellent organisation, if you, or someone you know is looking then please get in touch for a confidential conversation with one of our experienced consultants.
iGaming Elite Malta
Feb 16, 2019
Full time
I’m looking to speak to German natives for Customer service opportunities with excellent career progression and training. The purpose for this role is to represent our client in all customer contacts, giving the best service possible. The Customer Service Specialist will be working on shifts of 40 hours/week in total and will include night shifts. Daily responsibilities will include communication with customers through email, phone as well as chat.  The Customer Service Specialist will be part of a team – language group and follow the instructions of the Team Leader as well as report to the Customer Support Manager. What you will be expected to do Giving the best service via email, phone and chat, building retention with customers, making them feel welcomed, special and ensuring that they are enjoying fully their experience. Communicating with the customers professionally in writing as well as orally, to show respect, honour and personal responsibility, be able to keep cool in all different types of situations. Building and maintaining relationships with existing and new customers. Identify and report improvement areas according to company procedures. Providing an uninterrupted service. Helping customers with all their enquiries. Explaining how to use games and services. What you will need to be considered for the role On-line experience in Support / Customer Services Experience in assisting the customers via email, phone and chat Fast typewriting Excellent written and verbal communication skills Fluent in English and German Clear thinking and problem solving Previous experience in iGaming or keen interest in sports or casino games Flexible and willing to work daily / evening shifts This is an excellent role with an excellent organisation, if you, or someone you know is looking then please get in touch for a confidential conversation with one of our experienced consultants.
iGaming Elite Malta
Feb 16, 2019
Full time
I’m looking to speak to Swedish natives for Customer service opportunities with excellent career progression and training. The purpose for this role is to represent our client in all customer contacts, giving the best service possible. The Customer Service Specialist will be working on shifts of 40 hours/week in total and will include night shifts. Daily responsibilities will include communication with customers through email, phone as well as chat.  The Customer Service Specialist will be part of a team – language group and follow the instructions of the Team Leader as well as report to the Customer Support Manager. What you will be expected to do Giving the best service via email, phone and chat, building retention with customers, making them feel welcomed, special and ensuring that they are enjoying fully their experience. Communicating with the customers professionally in writing as well as orally, to show respect, honour and personal responsibility, be able to keep cool in all different types of situations. Building and maintaining relationships with existing and new customers. Identify and report improvement areas according to company procedures. Providing an uninterrupted service. Helping customers with all their enquiries. Explaining how to use games and services. What you will need to be considered for the role On-line experience in Support / Customer Services Experience in assisting the customers via email, phone and chat Fast typewriting Excellent written and verbal communication skills Fluent in English and Swedish Clear thinking and problem solving Previous experience in iGaming or keen interest in sports or casino games Flexible and willing to work daily / evening shifts This is an excellent role with an excellent organisation, if you, or someone you know is looking then please get in touch for a confidential conversation with one of our experienced consultants.
iGaming Elite Malta
Feb 16, 2019
Full time
iGaming Elite are currently looking for a talented DevOps Engineer for an excellent role with one of Malta’s leading iGaming companies.  We are looking for a skilled individual to design and document systems, including writing and reviewing code, to help automate away problems. So if you are looking for a new challenge, an opportunity to grow your iGaming career and you feel that you would be a good fit for the role then please read on. What will be expected of you: You will work as part of a small, cross functional team and will own a particular infrastructure challenge, that you will be responsible for. Undertake measured, methodical, troubleshooting of complicated systems under pressure. Setup, support, maintain and improve our Build environments. Responsible for maintaining/improving the delivery pipeline process to build, deploy, and promote applications to Production. Apply and introduce monitoring on applications. Provide infrastructure improvement recommendations. What you will need to be considered for the role: You need a deep knowledge of Linux and all layers of the networking stack. You will need to be familiar with and enthusiastic for software engineering. You need an excellent track record of designing and executing small to medium scale systems automation projects. Strong knowledge with Git Experience with one or more of the following: Jira, Confluence or similar Skilled in Powershell, Bash or other scripting languages Experience with WHM/cPanel and ISPConfig Knowledge of server virtualization (VMware), IaaS and PaaS Cloud (AWS, Azure) and hybrid environments Knowledge of Containers Technologies (Docker etc.) This is an excellent opportunity with a leading iGaming organisation.  If you would like further details please get in touch with one of our experienced consultants for a confidential conversation.
iGaming Elite Malta
Feb 16, 2019
Full time
Our client is a fast-growing start-up created by a very exciting team with a passion for innovation and a focus on all things fun. Reaching 41 employees amongst 4 different offices across Europe after only 2 years, they are now looking for a  CRM Manager  to join their Malta Team. The CRM Team is at the heart of the company and vital to its growth since it leads all customer relationship strategy, communications and campaign execution. This role is challenging and requires being highly organised as well as being able to prioritise tasks. For this role, management experience is essential. You will need to show that you are able to work under pressure and that you can motivate your team. Being creative and having a strong knowledge of CRM system utilisation is vital for this role.  This is role is a ‘hands on’ managerial role – you will be responsible for strategy, planning but you’ll also be executing. Responsibilities: Define CRM action plans, create roadmap and ensure its timely execution. Establishing and prioritizing short, medium, & long-term projects that align with the broader vision, expansion goals, & revenue targets, for the different markets. Lead the development, implementation, & routine monitoring of multi-channel campaigns across the website, email, Facebook, push messaging, and other channels to achieve established goals & objectives. Leverage all CRM systems and channels to take CRM to the next level – identifying opportunities for revenue growth and problem areas for resolution. Identify key opportunities to enhance the player experience and improve retention rates and profitability including cross sell opportunities. Ensure a comprehensive understanding of the competitive environment to best serve the objectives of the team and adjust plans accordingly. Ensure all communications meet advertising, regulatory and legislative standards Motivate, lead and develop one direct report. Keep up to date with current CRM trends, best practices and items of interest and share these with the rest of the team. Ensure the achievement of KPIs as established by the Company   Requirements: Fluent in English both in speaking and writing (Italian is considered an asset) 5 years CRM experience and at least 2 years of experience with team management Able to take marketing decisions based on data analysis and evaluation Able to work under pressure and prioritise different tasks Be creative and constantly identify new opportunities Able to work well in a team and build working relationships
iGaming Elite Gibraltar
Feb 16, 2019
Full time
Specialist on the Lotto Betting and all things fun our client, one of the fastest start-up of the iGaming industry, is now looking for an  Affiliate Account Manager  to support the wider account management team with new affiliate opportunities and insights, while providing account management support to new and existing clients. In this role, you should have a strong knowledge of online casino products and you’re used to running affiliate marketing campaigns. You enjoy working independently and being proactive. You’re looking to become part of a diverse team with strong drive, commitment and a great team spirit! Does this role sound perfect for you? Great! We’d love to meet you! Responsibilities: Establish partnerships and relationships with affiliate partners Manage and grow affiliate partners Help grow revenue and affiliate marketing activity Work on developing affiliate marketing strategies for advertisers with the wider account management team Ensure all ROI and sales targets are met through the affiliate channels and partnerships Formulate and execute affiliate recruitment campaigns across a wide range of clients Collaborate with the creative teams to create affiliate marketing material Stay up to date with the latest affiliate marketing trends Deliver weekly progress, commission and activity reports for all affiliate partners Lead and develop client relationships Collaborate with the wider team to grow Client affiliate programs Attend industry events Requirements: 2+ years of affiliate marketing experience Broad understanding of how the gaming industry works Excited by affiliate and digital marketing Self-motivated Has a network of existing gaming affiliates Ability to work individually as well as part of a team
iGaming Elite Malta
Feb 16, 2019
Full time
Responsibilities: Perform in-depth SEO technical audits and present transparent, understandable recommendations to all stakeholder Maintain full ownership of the SEO strategy on-site and off-site for several brands across multiple markets ensuring ‘no penalty’ statuses Monitor sites regularly for crawling and indexing issues ensuring relevant stakeholders are informed if any issues are detected Solid knowledge of search engine ‘spidering’, crawling and indexing processes Understanding of web server functions and common server error codes Familiarity with the web and site development processes and points at which SEO should be involved Working knowledge of HTML, JavaScript, and CSS as they relate to SEO Deliver and execute differentiated SEO plans with effective ranking strategies – actionable documents leading brands toward improvement in organic search performance i.e. increase search engine visibility, volume of organic traffic, remove/disavow harmful links, build natural backlinks/sites and increase keyword reach and rankings across the various markets Review competitor sites and look for opportunities of improvement Provide insightful analyses and commentary addressing KPI trends and progress Provide actionable recommendations aimed at addressing gaps in performance, leveraging current strengths, and building on past successes to take advantage of recognized opportunities Conduct keyword and persona research to advise on optimal keywords and target high value, converting traffic Conduct page level optimisation Be the point of contact for everything related to SEO for the various brands working closely with key stakeholders such as PPC/other digital channel managers, country managers, content teams and designers. Collaborate with Country Managers to forecast and manage the SEO budget for the brands. Prepare and distribute reports to key stakeholders Skills and Requirements: 3-5 years relevant SEO experience Manage and analyse large amounts of data from various sources Configuration/Coding and web hosting experience essential Programming (Java/PHP/Ruby/Python/SQL) and Server Side Configuration experience Experience with CMS platforms such as wordpress or drupal Mobile optimisation Organised with effective and reasoned prioritisation Management skills Excellent problem-solving and written and verbal communication Web analytics knowledge and experience Advanced MS office
iGaming Elite Malta
Feb 16, 2019
Full time
Duties and responsibilities: Manage a team of 6+ CRM Coordinators; Monitor the execution of each campaign (one-off campaigns as well as automated player journeys across all available communication channels) on a daily basis but also as part of monthly performance reviews in order to ensure high quality of execution; Develop a working knowledge of all the CRM tools available, in order to support the team of CRM Coordinators in problem solving and minimising impact on the business in case of errors; Monitor core KPIs and player engagement with CRM communications (open rates, click rates) on a daily basis in order to track campaign performance and make adjustments where needed; Adjust internal processes, request improvements of CRM tools as needed, and follow up on those requests, in order to optimise the execution process and increase performance of campaigns compared to targets; Be the main point of contact for the Gaming Operations team in relation to provider-sponsored campaigns/network campaigns, or the game selection for monthly/global/local campaigns; Be the main point of contact for the Global Campaigns Manager/VIP Team/Data & Operations Manager to ensure that promo briefs they submit are clear, delivered on time, and achievable from a technical standpoint; Maintain a calendar of global/local/VIP campaigns as well as network/provider-sponsored promotions, to be used as a basis for the monthly CRM plans and for performance tracking; Own the monthly CRM plan – ensure that the main structure of the plan is based on the proposal from the Retention Planning & Optimisation Manager, while also incorporating and supporting Global/local/network/provider-sponsored campaigns as well as any last-minute changes due to compliance requirements or campaigns underperforming; Communicate the monthly CRM plans in a concise manner to the wider group of stakeholders. Work closely together with the Retention Planning & Optimisation Manager and the Data & Operations Manager to ensure that the monthly CRM plan is clear, conducive to the company reaching KPI targets and achievable based on available resources and technical limitations; Perform other job duties as requested; Essential Criteria: 3 years’ experience in CRM in a fast-paced environment; 2 years’ experience in managing and developing a team; 2 years’ Casino knowledge and experience is essential; Working knowledge of CRM tools such as Optimove, Silverpop, Provider/Bonus/SMS back offices or similar. Proven ability to take ownership of a complex promotion/campaign plan from conception to completion; Ability to do basic CRM campaigns analysis and base decisions on performance and financial KPIs; Meticulous attention to detail and excellent multitasking abilities; Fluent in English with excellent written and verbal communication skills; Excellent time management and organisational skills; Brimming with new and innovative ideas; Ability to distinguish between important and less important tasks, based on financial impact.
iGaming Elite Malta
Feb 16, 2019
Full time
What will you be doing? We are looking for an RG analyst who will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. You will: • Analyse risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email and provide support according to internal polices and procedures in relation to additional checks, self-exclusion and account blocking • Monitor escalated player registrations to prevent and avoid underage gambling • Monitor escalated self-excluded players to assess risk and refund eligible players • Monitor and review follow-up case reports on a daily, weekly and monthly basis • Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded • Adopt a solution-focused approach to assist vulnerable players • Recommend changes and/or amendments to Responsible Gaming operational activities and processes • Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required