Tipico Group Karlsruhe, Germany
Apr 23, 2019
Full time
Unternehmensbeschreibung Wir entwickeln und vertreiben innovative Softwarelösungen für die Sportwetten-Industrie. Unsere Produkte werden in mehr als 1.200 Wettannahmestellen des größten deutschen Sportwettenanbieters Tipico eingesetzt. Für unsere Supportabteilung suchen wir auf Grund unseres Wachstumes regelmäßig zum nächstmöglichen Zeitpunkt neue Mitarbeiter (m/w). Stellenbeschreibung DAS ERWARTET DICH Telefonische Unterstützung der Anwender (m/w) bei allen Fragen und Problemstellungen im Bereich unserer Softwarekomponenten Sofortlösung der Störungen telefonisch und per Remotesoftware Analyse anfallender Anwendungsprobleme sowie deren Lösung Analyse und Reparatur von Hardware Aufbau und Konfiguration von Kundensystemen Durchführung von Softwaretests Weiterentwicklung und Pflege interner Softwaretools Qualifikationen DAS BRINGST DU MIT Analytische und strukturierte Arbeitsweise Sehr gute Kenntnisse in Windows 7 und Windows 10 Sehr gute Kenntnisse im Bereich PC Hardware Ausgeprägte Service und Dienstleistungsorientierung Teamfähig, kommunikationsstark und lernbereit Zusätzliche Informationen DARAUF KANNST DU DICH FREUEN Freiräume für Ideen und Initiativen Interessante und abwechslungsreiche Aufgaben Einen sicheren Arbeitsplatz in einer wachstumsstarken Unternehmensgruppe Ein angenehmes Betriebsklima und Arbeitsumfeld Teamarbeit und kurze Entscheidungswege Firmen- und Teamevents
Tipico Group Malta
Apr 23, 2019
Full time
We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values  passion, progress  and trust  to secure the best possible product for our users.   Customer Operations is made of 4 teams; Customer Services team, AML & KYC team, Payments, Fraud & Responsible Gaming team and PSP team. The objectives of this department revolve around high-quality effective operations with the aim to give the best service to the Customer. Job Description Your pitch: We are looking for a candidate who is very organized and has a strong knowledge of Customer Operations tools. The candidate needs to have good technical knowledge and previously worked directly with development departments. We are looking for someone who has good eye for detail and has the capability to identify technical improvements in order to optimize operations flows.  Your daily playground: Assist all Customer Operations functions Managers to optimize their flows from a product optimization perspective to increase efficiency, Identify improvements on both the product and operational tools, Write Business Requirements with a clear scope and share it to all parties involved, Liaise with all Product Owners and follow up changes to ensure they are being delivered in a timely manner, Manage all technical bugs identify by the Customer Operations teams, Assist with testing of released features requested by Customer Operations, Manage the master RoadMap; organize, lead all grooming sessions and align prioritization with all Online Business Unit & Product Owners, Manage dependencies across Customer Operations teams and Product Owners, Manage all Projects together with the Managers and Head of Department, Analyse all customer contact reason codes and map them to optimize the product, Assist with building presentation material and any other ad hoc task, Build a very strong relationship will all Product Owners, Project Managers and Customer Facing Departments. Qualifications Which skills should you bring to the pitch: A strong understanding of all Customer Operations processes,  Strong Project Management background 1-3 years of experience within a similar role and minimum 2 years of gaming experience working directly with online payments and systems Previous experience in Customer Services will be considered an asset Good understanding of automation Creative individual with a very good eye for detail Able to work under pressure and within a dynamic, multi-cultural environment Very Organised, efficient and looking to succeed within a results-driven team Strong analytical and problem-solving skills Excellent social and communication skills Proficiency in spoken and written English is a must Additional Information What we offer: Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group Malta
Apr 23, 2019
Full time
We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values  passion, progress  and  trust  to secure the best possible product for our users.   The Online Marketing department acquires, retains, reactivates, cross-sells and up-sells customers for our digital distribution channels, in all markets where Tipico actively operates. Job Description Your pitch: As Team Lead of Marketing & Brand Communication you will be leading a team responsible for all the coordination of all external communications and serve as service unit internally. You ensure that the Tipico brands are executed according to guidelines which you also continuously develop. You are heading our Creative Services team consisting of a Content Manager and Graphic Designers. The right candidate will feel comfortable working in a lean, performance-driven environment while maintaining a strong sense of team and collaboration. Your daily playground: Create and control external communication across all channels Liaise with agencies to manage our campaigns and content channels  Manage and develop our brands, controlling branding and consistency across all markets and channels, on- and offline  Actively lead, build and manage our creative services team consisting of graphic designers and a content manager Act as internal service unit for various stakeholders  Track our brand and advertising impact together with the Research Department Drive Content initiatives company wide Align closely with German Marketing team Own our Social Media Channels and Sports Blog Qualifications Which skills should you bring to the pitch: Experienced with the creation and coordination of creative materials across all chan-nels  Previous experience in a creative agency or a similar role will be considered an asset, including people management Working with different brands and their guidelines  Fluent German and English is a must Project Management skills Strong communication skills Good analytical skills SEO Knowledge is a plus Passion for sports and sports betting, especially football Good analytical skills Additional Information What we offer: Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group Malta
Apr 23, 2019
Full time
We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values  passion, progress  and trust  to secure the best possible product for our users.   The Customer Retention team is responsible for the full customer lifecycles after registration. This includes conversion, retention, reactivation and VIP Management. We are a team that plays to win by achieving our targets and by playing an important part in the overall Tipico team. Job Description Your pitch: As VIP Account Manager, you will be responsible for high valuable users with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behaviour, you can spot any need amongst the VIP segment and react in a fast and efficient way. Due to the nature of this business weekend and evening shifts will be required from time to time. Your daily playground: Monitor and analyse the VIP database daily and take appropriate actions to ensure maximum value through their life cycle Constantly reactivate players with calls, emails, SMS and chat Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers Communicate with other teams to ensure optimisation of player management Create and oversee marketing and player management strategies for VIPs Collect feedback by talking to VIP players and escalate it to responsible team Identify and welcome potential VIPs to the website after they made their first deposits Answer VIP queries and ensure a fast and for the VIPs satisfactory solution Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers Encourage revenue growth by pro-active platform and product x-sell Qualifications Which skills should you bring to the pitch: German native speaker, with a high level of written German is a must for this role, as well as English to a business standard Excellent communicator across all channels with high confidence on the phone Business- and sales-oriented approach Passion for sports and/or sports betting, especially football Good analytical skills Ability to deliver results and outstanding services whilst working to tight timelines Flexibility to work shifts, including evenings, weekends as well as public holidays Self-starter with a positive, can-do attitude and good problem-solving skills Good knowledge of Microsoft Excel and Salesforce is considered a plus Additional Information What we offer: Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group Malta
Apr 23, 2019
Full time
Company Description Tipico is the  #1 sports betting company  in Germany, both online and through our retail network.  The  Gaming department  is responsible for revenues generated in all Casino products, consisting of an Operations and a CRM Team. The Operations Team runs the Casino platform and the CRM Team focuses on increasing the customer activity. Job Description As  VIP Account Manager , you will be responsible for all users categorised as VIP with the focus on increasing their lifetime value whilst decreasing churn. You will also be responsible for identifying Potential VIP players. Using your analytical and customer profiling skills you can spot any need amongst the VIP segment to react in a fast and efficient way. Due to the nature of this business, weekend and evening shifts will be required from time to time. What you will do Monitor and analyse the VIP database daily and take appropriate actions to ensure maximum value through their life cycle Manage VIP relations on a daily basis Constantly retain and reactivate players with calls, emails, SMS and chat Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers Build and maintain player profiles – analyse VIP behaviour/gameplay of players in order to optimise operational activities Own and resolve VIP complaints, managing the escalation from gaming support queries Contact big winners and big losers daily with relevant offers to re-engage them Becoming an expert in Casino Games, being able to talk the players language when it comes to Casino conversations Qualifications What you offer  German native speaker with English to a professional business standard Excellent communicator across all channels with high confidence on the phone Passion for Casino and knowledge of Casino games (Slots, Table Games, Live Dealer) Flexibility to work shifts, including evenings, weekends as well as public holidays Good knowledge of Microsoft Excel and Salesforce is considered a plus Additional Information What we offer Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group Malta
Apr 23, 2019
Full time
Tipico is the  #1 sports betting company  in Germany, both online and through our retail network. The  Payments and Fraud department  is responsible for Tipico’s digital Payments, Fraud, AML operational flow (including KYC) & Responsible Gaming. The  AML & KYC Analyst  falls part of the Verification Team (V-Team) who are responsible for all document queues and AML processes. The department methodology focuses on knowledge sharing and career progression.   Job Description What you will do :  Distribute the daily tasks, priorities, monitor the progress and ensure SLAs are met;  Introduce and maintain quality control of verification and validation of Customer Due Diligence documents (Ex: Passports, IDs, Bank Statements, etc.); Responsible for review & quality control of Enhanced Due Diligence alerts and documents;  PEP and Sanctions alerts and Suspicious Activity Reports;  Raising issues and handling ad hoc contact with KYC/AML Solution providers; Work closely with MLRO and Compliance;  Provide KYC/AML guidelines to the customers and colleagues with regards to any ad hoc AML/KYC questions; Prepare monthly KYC/AML reporting;  Assisting with department procedures, contribute to identify system and processes improvements; Report any critical issues that require immediate attention and action to AML & KYC Manager; Assisting AML & KYC Manager with admin tasks (rota schedule, attendance, holiday schedule, employee onboarding etc.) and ad hoc projects; Providing feedback to the team members;  Maintaining Tipico company culture and have fun.   Qualifications What you offer : 3+ years’ experience in Fraud, Risk, AML and KYC processes within iGaming; People management experience considered a plus;  Familiarity with AML regulations and guidelines (4th AML directive, MGA guidelines); Excellent written & oral German & English; Analytical mind and experience with processing data and interpreting information (e.g. from databases or reports); Excellent knowledge of Microsoft Office (Outlook, Word, Excel, etc.) and navigation of web applications; Excellent communication skills, able to articulate issues clearly and concisely; Natural curiosity, a keen eye-for-detail and interest in AML, KYC or fraud prevention; Have a genuine interest in delivering an excellent Customer Service;  Able to work under pressure and within a dynamic, multi-cultural environment; Able to multi-task and take initiative in all parts of the operation; Able to maintain high levels of confidentiality and data security standards; Must be self-motivated and able to work with a team; Flexibility to work changing shift patterns, including evenings, Public Holidays and weekends; Fit to Tipico’s culture: Passionate about Trust, Progress and Sport.   Additional Information What we offer : Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group Malta
Apr 23, 2019
Contractor
Company Description We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values  passion, progress  and trust  to secure the best possible product for our users.  We want you on our team as a  Verification Analyst: The Payments and Fraud department is responsible for Tipico’s digital Payments, Fraud, AML operational flow (including KYC) & Responsible Gaming. The Verification Analyst will be part of a project team however will also work in tandem with the Verification Team (V-Team) who are responsible for all documents queues, queries and AML processes.  The department methodology focuses on knowledge sharing and career progression.   Job Description Daily tasks consist, but not limited to, Account and Document reviews, liaising with the Payments and Fraud Team, Customer Facing Teams and reviewing of Multiple Accounts. The Verification Analyst’s plays a key part in the KYC process which falls part of the AML requirements. The team performance will be assessed on the set KPI targets. The job is on shift basis. Your daily playground: Verification and validation of customer Due Diligence documents (Ex: Passports, IDs, Bank Statements),  Interacts mainly with the Payments and Fraud team and Customer Service team, Assist Customer Facing departments with any ad hoc questions mainly through chat to ensure a positive customer experience, Deal with Multiple Accounts cases and escalate to the Payments and Fraud team depending on the nature of the fraud, Assist with Responsible Gaming cases and reports, Assist with daily/monthly reporting, Strictly follow procedures, as well as actively contribute to identify system and processes improvements, Report any critical issues that require immediate attention and action to AML & KYC Manager, Assist the AML & KYC Manager and Fraud Specialist with Ad Hoc tasks.   Qualifications Which skills should you bring to the pitch: Proven knowledge of Microsoft Office (Outlook, Word, Excel, etc.), Possess excellent written & oral English, knowledge of German considered an asset,  Navigation of web applications, Candidates with a background in Document Verification or Customer Care in the gaming sector would be given first preference, Have a genuine interest in delivering an excellent Customer Service, Must be highly focused and have a very good eye for detail, Able to work under pressure and within a dynamic, multi-cultural environment Able to multi-task and take initiative in all parts of the operation, Able to maintain high levels of confidentiality and data security standards Must be self-motivated and able to work with a team. Flexibility to work changing shift patterns, including evenings and weekends Additional Information What we offer: Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group Malta
Apr 23, 2019
Full time
Company Description Tipico Casino is part of the Tipico group - the  #1 sports betting company  in Germany, both online and through our retail network.  The  Gaming department  is responsible for the revenues generated in the Casino and responsible to deliver the budgeted annual NGR. It is split in 2 main teams: Operations/VIP and CRM. Operations/VIP team manages lobby management, new game releases and analysis, VIP management, potential VIPs management etc. CRM team is responsible for the overall CRM strategy and customer communications. Job Description What you will do As VIP Account Manager, you will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behaviour, you are able to spot any need amongst the VIP segment and react in a fast and efficient way. Due to the nature of this business weekend and evening shifts will be required from time to time. Key Duties and Responsibilities: Monitor and analyse the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle Constantly reactivate players with calls, emails, SMS and chat Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers Communicate with other teams to ensure optimisation of player management Create and oversee marketing and player management strategies for VIPs Collect feedback by talking to VIP players and escalate it to responsible team Welcome potential VIPs to the website after they made their first deposits Answer VIP queries and ensure a fast and for the VIPs satisfactory solution Work closely with the CRM team to ensure proper segmentation of promotional and bonus offers Contact big winners and big losers on a daily basis Knowledge sharing with other VIP Account Managers Becoming an expert in Casino Games, being able to talk the players language when it comes to Casino conversations Qualifications What you offer German native speaker with English to a business standard Excellent communicator across all channels with high confidence on the phone Business- and sales oriented approach Passion for Casino and knowledge of Casino games (Slots, Table Games, Live Dealer) Good analytical skills, with good knowledge of Microsoft Excel. Experience with Salesforce is considered a plus Ability to deliver results and outstanding services whilst working to tight timelines Flexibility to work shifts, including evenings, weekends as well as public holidays Self-starter with a positive, can-do attitude and good problem solving skills Additional Information What we offer Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group Malta
Apr 22, 2019
Full time
Company Description We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values  passion, progress  and trust  to secure the best possible product for our users.   You will be part of the Marketing & Brand Communication team, which acquires, reactivates, cross-sells and up-sells customers for our online and offline distribution channels in all markets where Tipico actively operates. Job Description Your pitch: The Content Manager will be accountable for the planning, distribution, quality and brand conformity across various on- and offline channels. You are in charge of our social media channels and blog and driving companywide content initiatives in our newsroom. Furthermore, you act as service unit for internal stakeholders (CRM, SEO, Bookmaking, Label Owner, Corp Comm, Retail marketing) and help define content strategies and coordinate with our agencies to reach the highest possible audience and create public interest through all relevant channels. Being pro-active, always up-to-date with relevant news for our target group, a strong communicator and coordinator, anticipating upcoming news and giving them a “Tipico spin” are the core challenges for this position which guarantee a non-repetitive job at Tipico. Your daily playground: Understand and use the sports schedule to define daily content strategies and priorities that will drive engagement by maximizing our communication assets. Define, align and execute content together with our agencies and internal stakeholders across all platforms. It will be your responsibility to ensure that brand values are upheld and maintained. Produce creative content that is SEO optimized and according to our brand tonality by using promotional materials provided by our internal design team and external agencies. Conduct recurring sessions with all involved departments to track issues and manage performance. You will report any concerns or pertinent information to all stakeholders. Monitor the sports(-betting) trends and our main competitors and provide the stakeholders with regular updates.  Budget Management Qualifications Which skills should you bring to the pitch: Excellent German skills Strong SEO knowledge Excellent writer and editor, with good spelling and grammar skills Comprehensive skills in Google Analytics and Ahrefs (or similar) are a must Strategist, who is able to oversee multiple tasks and projects at once Technical know-how of CMS-tools, such as Magnolia and WordPress Sports(-betting) knowledge Excellent time and organisation management skills Interpersonal and relationship building skills Self-driven attitude Previous Budget Management experience is a plus Additional Information What we offer: Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group Malta
Apr 18, 2019
Full time
Company Description We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values  passion, progress  and trust  to secure the best possible product for our users.  We want you on our team as: Job Description What you will do: As a Frontend Developer you’ll be responsible for frontend changes required in different areas of our technical eco system including newly designed flagship solutions and our legacy codebase. You will be working on several projects within assigned teams in a flat structure using agile methodologies.  We are looking for someone able to write clean code with an eye for performance and scalability, able to work in a team and on his own initiative. Positive attitude, the ability to understand specifications and transform them into high quality code, and strong analytical and problem solving skills are also a must have. Some of the day to day tasks involve: Supporting the development teams with Frontend and UI/UX innovation and initiatives Working closely with product management for web, tablet and mobile Working within a self-organized team Supporting further development of our digital platform, including new features and modules Keep up-to-date with latest technologies Qualifications What you offer: As a frontend developer we are looking for individuals who can tick as much of the below boxes as possible. If you have a strong hold on most of them and are keen to learn the rest, we would still like to meet you. We are looking for candidates with: Minimum 2 years' experience in software development, ideally in an agile environment Ability to write clean code with an eye for performance and scalability  Ability to work in a team and on his own initiative Strong analytical and problem solving skills Positive attitude with the ability to transform specifications into high quality, cross browser solutions Extensive experience using XHTML, CSS (LESS or SASS) and JavaScript OOP principles and design patterns Experience in Unit and E2E testing Experience in ReactJS, Redux and NPM Experience in REST API communication Knowledge of Git source control Additional Information What we offer: Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group München, Germany
Apr 18, 2019
Full time
Company Description We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values  passion, progress  and  trust  to secure the best possible product for our users.  We want you on our Munich team as: IT Support Analyst (m/f/x) Job Description What you will do: Maintaining a high standard of customer service (deskside and remote), satisfaction and support provided Supporting Corporate IT team in delivery of high-quality IT Support services to end-users across all offices of Tipico Group Investigating and troubleshooting technical and operational issues as part of standard incident management & request fulfillment processes and as part of infrastructure projects, aiming to improve the tools and services offered to our Customers Owner of reported issues and communicating the status and progress of such issues in a regular manner Troubleshooting and repair of hardware/OS/software (Windows, Mac OSX, Windows and mobile devices) failures and data recovery; communicating with impacted parties Managing of internal IT Support procurement process Managing user accounts, groups, passwords and mailboxes within the corporate Active Directory, Exchange Servers (Office 365) and other various systems as per request Maintaining operational documentation, including Knowledge Base articles and Standard Operating Procedures Contributing to the maintenance and improvement of IT Service Management standards and processes Liaising with the business as required Qualifications What you offer: Self-driven, success-oriented, ready to deliver under minimum supervision Excellent communication, analytical and organizational skills Excellent command of written and spoken English Good command of written and spoken German would be a plus Strong customer focus and knowledge of IT Service Management / ITIL standards and processes 8+ years of experience in IT Support environment Knowledge of Active Directory, email technologies (Office 365, exchange servers), Microsoft Office applications Knowledge of PC workstation security and disk encryption systems Knowledge of ITSM applications: JIRA Service Desk Knowledge of IP addressing and TCP / IP networking Knowledge of IP Telephony Basic understanding of WLAN technology, network systems, virtualization and virtual infrastructure (VMware & Hyper-V) Additional Information Your benefits at Tipico Start-up feeling  in a high-volume business and working in an exciting growth industry Trainings (internal/ external) and further qualifications programs Sponsored company and team events Five-star office in Munich's heart Our Tipico Technology entity is  #1 in Glassdoor for work-life balance in Germany ! Relocation Support
Tipico Group Hamburg, Germany
Apr 18, 2019
Full time
Unternehmensbeschreibung Die  Tipico Shop Agency North GmbH  mit Sitz in Hamburg ist Teil der Tipico Gruppe. Gemeinsam mit unserer Schwestergesellschaft Tipico Shop Agency East GmbH betreuen wir bundesweit circa 120 Tipico Shops. Über 500 Mitarbeiter bieten unseren Kunden das Wettprogramm des Marktführers an. Wir stehen für eine außergewöhnliche Sportbegeisterung und erstklassigen Kundenservice. Für unsere Schwestergesellschaft suchen wir kontinuierlich motivierte und offene Mitarbeiter. Stellenbeschreibung Spielablauf: Standard Buchhaltungsaufgaben wie das Verbuchen von Ein- und Ausgangsrechnungen inkl. Prüfung der gesetzlichen Anforderungen an Rechnungen Bankbuchungen OPOS-Abstimmungen Anlagenbuchhaltung Erstellung von monatlichen Umsatzsteuererklärungen und sonstigen Erklärungen Einrichtung und Führung von Lieferantenkonten und Überwachung der Kundenkonten Vorbereitungen und Abstimmungen für Monatsabschlussarbeiten, insbesondere Rückstellungen und Rechnungsabgrenzungen Verbesserung und Automatisierung bestehender manueller Prozesse entsprechend den Anforderungen der Buchhaltung. Unterstützung in Jahresabschlussarbeiten   Qualifikationen Für unsere Mannschaft suchen wir folgenden Spielertyp Womit Du bei uns punktest: Erfolgreich abgeschlossene Ausbildung zur/m Steuerfachangestellte/n oder eine kaufmännische Ausbildung Fundierte Erfahrungen in den aufgeführten oder ähnlichen Aufgabengebieten Du verfügst über fundierte Kenntnisse in MS Office, insbesondere in MS Excel. Gute Detailgenauigkeit und exzellentes Organisationstalent. Fähigkeit, Prioritäten zu setzen und eigenverantwortlich zu arbeiten. Ausgeprägte Teamfähigkeit und hohe Lernbereitschaft Zusätzliche Informationen Damit punkten wir bei Dir: Ein motiviertes und kollegiales Team Die Mitarbeit in einem ständig wachsenden Unternehmen Ein interessantes Aufgabengebiet und modernes Arbeitsumfeld Die Möglichkeit, selbstständig und verantwortungsvoll zu agieren Flexible Arbeitszeiten
Tipico Group Malta
Apr 17, 2019
Full time
Tipico is the  #1 sports betting company  in the German speaking area, both online and through our retail network.  The Gaming department is part of the Online tribe and responsible for revenues generated in all Casino products. The department is split into two collaborating main teams: Operations and CRM. The CRM team is responsible for the overall CRM strategy and handles customer communications at all stages of the customer life-cycle through various communication channels. Focus is to increase the customer activity and value while decreasing churn rates. Job Description What you will do: As a Gaming CRM Manager, you will be responsible for the design and execution of campaigns for conversion, retention, churn prevention and reactivation of Tipico Casino customers. You will work closely with internal and external stakeholders to ensure engagement of customers with refreshing, perfectly executed campaigns and relevant communication cycles. Your focus will be driving an increase in profitability by constant optimization of customer communication, website content and user experience. Implement and manage customer life cycle funnels for Tipico Casino Build campaigns and user journeys using Emarsys/Exact Target Promotion planning and execution including pre/post-analysis Oversee campaign designs and write marketing copy Configure promotions in the various Casino supplier backoffices Run ad-hoc promotions Proactively improve and optimize customer communications Come up with new promotion mechanics and automations to drive market KPI’s Engage internal analysts in generating actionable insights using market and customer data   Qualifications What you offer: Previous experience in this or a similar CRM role Good understanding of email cycles and customer life cycle management Passion for Casino and knowledge of Casino games (Slots, Table Games, Live Dealer) German native speaker with English to business standard Willing to work on the weekend Good analytical skills coupled with effective communication Good html and Excel knowledge Ability to deliver results and outstanding service whilst working to tight timelines Self-starter with a positive, can-do attitude and good problem-solving skills Additional Information What we offer: Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group Hamburg, Germany
Apr 17, 2019
Full time
Unternehmensbeschreibung Wir sind Tipico, eine Mannschaft aus Teams. Wir sind der größte Sportwetten-Anbieter in Deutschland.  Unser  Ziel  ist es Millionen von Menschen ein noch intensiveres Sporterlebnis zu verschaffen – und das jeden Tag.  Unsere Werte  Leidenschaft, Fortschritt und Vertrauen  treiben uns an, unseren Kunden täglich das bestmögliche Produkt zur Verfügung zu stellen.  Damit wir dieses Ziel erreichen, sind wir auf der Suche nach einem wichtigen Schlüsselspieler für unser Team.  Stellenbeschreibung Dein Spielfeld:  Standard Buchhaltungsaufgaben wie das Verbuchen von Ein- und Ausgangsrechnungen inkl. Prüfung der gesetzlichen Anforderungen an Rechnungen Bankbuchungen OPOS-Abstimmungen Anlagenbuchhaltung Erstellung von monatlichen Umsatzsteuererklärungen und sonstigen Erklärungen Einrichtung und Führung von Lieferantenkonten und Überwachung der Kundenkonten Vorbereitungen und Abstimmungen für Monatsabschlussarbeiten, insbesondere Rückstellungen und Rechnungsabgrenzungen Verbesserung und Automatisierung bestehender manueller Prozesse entsprechend den Anforderungen der Buchhaltung. Unterstützung in Jahresabschlussarbeiten   Qualifikationen Für unsere Mannschaft suchen wir folgenden Teamplayer:  Womit Du bei uns punktest: Erfolgreich abgeschlossene Ausbildung zur/m Steuerfachangestellte/n oder eine kaufmännische Ausbildung Fundierte Erfahrungen in den aufgeführten oder ähnlichen Aufgabengebieten Du verfügst über fundierte Kenntnisse in MS Office, insbesondere in MS Excel Navision-Kenntnisse wünschenswert  Gute Detailgenauigkeit und exzellentes Organisationstalent. Eigenverantwortliches Arbeiten in Deinem Aufgabengebiet  Ausgeprägte Teamfähigkeit und hohe Lernbereitschaft Zusätzliche Informationen Damit schicken wir Dich aufs Spielfeld:  Freiräume für Ideen und Initiativen Interessante und abwechslungsreiche Aufgaben Flexible Arbeitszeiten Einen sicheren Arbeitsplatz in einer wachstumsstarken Unternehmensgruppe Ein angenehmes Betriebsklima und Arbeitsumfeld Teamarbeit und kurze Entscheidungswege Freiräume für Ideen und Initiativen Firmen- und Teamevents Kostenloses Obst und Wasser
Tipico Group Karlsruhe, Germany
Apr 17, 2019
Full time
Unternehmensbeschreibung Wir sind Tipico, eine Mannschaft aus Teams. Wir sind der größte Sportwetten-Anbieter in Deutschland.  Unser  Ziel  ist es Millionen von Menschen ein noch intensiveres Sporterlebnis zu verschaffen – und das jeden Tag.  Unsere Werte  Leidenschaft, Fortschritt und Vertrauen  treiben uns an, unseren Kunden täglich das bestmögliche Produkt zur Verfügung zu stellen.  Damit wir dieses Ziel erreichen, wollen wir Dich in unserem Product & Technology (ProTech) TA Team als TechTalent Acquistion Specialist.  Stellenbeschreibung Dein Spielfeld: Du bist für die Direktansprache und Interviewführung verantwortlich sowie für die Erstellung von Jobangeboten für Stellen im Bereich Product & Technology Du arbeitest mit dem ProTech Management Team zusammen, um proaktiv auf die aktuellen und zukünftigen Personalanforderungen der Unternehmensbereiche ProTech & Bookmaking einzugehen und die Unternehmensziele zu unterstützen – Das Runde muss ins Eckige! Du entwickelst und gestaltest die Candidate Experience für uns und sorgst dafür, dass die Kandidaten den bestmöglichen Prozess bekommen – Candidate ist King Du unterstützt die gruppenweiten Employer Branding und Marketing-Maßnahmen, wenn es erforderlich ist    Qualifikationen Was bringst Du aufs Spielfeld: Mindestens 3 Jahre Erfahrung im Tech-Recruitment – Erfahrung in der Personaldienstleistung/Beratung von Vorteil Kenntnisse der letzten Recruiting Trends und Entwicklungen in der Technikindustrie – Dir entgeht nichts Fließende Englischkenntnisse sind Voraussetzung – We are international  Fokus auf Kundenzufriedenheit – Deine Kandidaten und Hiring Teams sind Deine Kunden Erfahrung in Stakeholder-Management  Du bist ein Teamplayer und fähig selbständig und nur mit einem Minimum an Betreuung zu arbeiten Reisebereitschaft (15% der Arbeitszeit)    Zusätzliche Informationen Damit schicken wir Dich aufs Spielfeld: Mitgestaltung der Talent Acquisition Strategie einer des größten deutschen Brands  Flexible Arbeitszeiten und Home Office  Unternehmens- und Teamevents – sowie Sportsevents Subventioniertes Fitnessstudio, kostenlose Früchte und Getränke   
Tipico Group Karlsruhe, Germany
Apr 17, 2019
Full time
Unternehmensbeschreibung Wir sind Tipico, eine Mannschaft aus Teams. Wir sind der größte Sportwetten-Anbieter in Deutschland.  Unser  Ziel  ist es Millionen von Menschen ein noch intensiveres Sporterlebnis zu verschaffen – und das jeden Tag.  Unsere Werte  Leidenschaft, Fortschritt und Vertrauen  treiben uns an, unseren Kunden täglich das bestmögliche Produkt zur Verfügung zu stellen.  Damit wir dieses Ziel erreichen, sind wir auf der Suche nach einem wichtigen Schlüsselspieler für unser Team.  Stellenbeschreibung Mannschaftsbeschreibung:  Die Qualitätsabteilung besucht alle 1250+ Wettvertriebsstätten in Deutschland. Sie kontrolliert und bewertet die Standorte anhand festgelegter Qualitätsmerkmale und unterstützt die Franchisepartner sowie den vertrieblichen Außendienst beim Optimierungsprozess der Shops. Wesentliche Nonkonformitäten werden zur Beurteilung an die Rechts- und Complianceabteilung übermittelt um (Reputations-)Schäden vom Netzwerk abzuwenden. Sonstige Auffälligkeiten werden einer Lösung durch die Fachabteilungen zugeführt. Zusätzlich beobachtet die Abteilung auch die Aktivitäten des Wettbewerbs und ist für den Markenschutz („BrandProtection“) verantwortlich. Die Durchführung von (Mystery-)Jugendschutztests rundet das Aufgabengebiet ab.   Dein Spielfeld:  Der QualityManager unterstützt die Abteilung durch die Überprüfung und Bewertung aller Standorte. Er weist eine ausgeprägte Reisebereitschaft, ein gutes Auge fürs Detail sowie kommunikatives Geschick auf. Auditing  Selbstorganisiertes Arbeiten Reiseplanung Shopbesuche Erstellung von Checklisten Detailliertes Feedback an FP und Außendienst Salesforce / Reporting  Dokumenation der Besuche Erstellung von Berichten und Reports Ebet Systemische Überprüfung in Datenbanken Überprüfung (fehlerhaft) erstellter Kundenkarten Überprüfung von Kassenzugriffsdaten  Cross department  Fortwährende Interaktion mit den anderen Fachabteilungen  Qualifikationen Was bringst Du aufs Spielfeld: Hohe Deatilorientierung  Vertiefte Kenntnisse der gängigen MS Office-Produkte Durchsetzungsfähigkeit und Beharrlichkeit  Exzellente kommunikative Fähigkeiten in Wort und Schrift Service-Orientierung und Hingabe zur Sache  Technischer, betriebswirtschaftlicher oder juristischer Hintergrund vorteilhaft  Erfahrung in der Wettbranche wünschenswert  Selbstständige Arbeitsweise Führerschein Klasse B  Zusätzliche Informationen Damit schicken wir Dich aufs Spielfeld:  Freiräume für Ideen und Initiativen Interessante und abwechslungsreiche Aufgaben Flexible Arbeitszeiten Einen sicheren Arbeitsplatz in einer wachstumsstarken Unternehmensgruppe Ein angenehmes Betriebsklima und Arbeitsumfeld Teamarbeit und kurze Entscheidungswege Freiräume für Ideen und Initiativen Firmen- und Teamevents
Tipico Group Karlsruhe, Germany
Apr 17, 2019
Full time
Company Description We are Tipico, a team of teams and the biggest sports-betting operator in Germany. Our goal is to amplify the emotions of millions of people experiencing sports every day. We are driven by our core values  passion, progress and trust  to   secure the best possible product for our users on a daily basis. We want you on our team as:  IT SECURITY SPECIALIST Job Description As a Security Specialist you will design, build and run security solutions for both, on premise and cloud environments. You will implement and monitor security measures for information and communication systems and networks and provide advice that systems and personnel adhere to. Your main responsibility will be to ensure the compliance with the 3 security goals confidentiality, integrity, availability, including handling security incidents and performing security audits.   OTHER AREAS OF RESPONSIBILITY WILL BE:   Operation of security infrastructure and tooling Acting as escalation point for internal development and operations teams Executing government approved security policies, plans, and procedures according to ISO27001     Qualifications YOUR PERSONALITY You see yourself as a technical key driver, enabler and motivator for your team You focus on solutions for automation and think in both, an innovative and creative way You design centralized technology services that meet the needs of cross-functional teams YOUR KNOWLEDGE AND SKILLS Bachelor/Master’s Degree in Computer Science or an equivalent degree and a minimum of 5+ years IT security experience and system administration Relevant, deep, hands-on, technical security experience with at least one of: Linux, Cryptography, Network Intrusion Detection & Prevention (SIEM), Software Security (Source Code Auditing), Penetration Testing (ISO Layer 3-7), Endpoint Security Well-versed in computer networking protocols and devices, operating system internals, and computer system architecture Skilled in scripting languages (Bash, Python, JavaScript) Strong documentation and presentation skills, creating technology roadmaps and execution plans Good communication skills in English and German language Additional Information   YOUR BENEFITS AT TIPICO Start-up feeling  in a high-volume business and working in an exciting growth industry Trainings (internal/ external) and further qualifications programs Sponsored company and team events Relocation Support
Tipico Group Croatia
Apr 15, 2019
Full time
Are you ready to work in a  TRUE AGILE  environment? Tipico is the  #1 sports betting company in the German-speaking area ,  both online and through our retail network.  Our teams are multicultural, cross-functional and self-organized. At Tipico's technology division, we live the agile philosophy. Our tech journey has taken us to process millions of transactions every day, in a low latency, high volume environment, pushing the sports betting industry boundaries. As we continue to learn and grow, we are passionate about writing clean, maintainable code in scalable systems in the cloud, being active participants in open-source community and being the pioneers of innovation in our sector.  For our company location in Slavonski Brod (Croatia) we are on the hunt for self-driven individuals who want to join us because they like being challenged and love to work in a highly collaborative and agile environment. Job Description Maintaining a high standard of customer service, satisfaction and support provided Supporting Corporate IT in delivering of high-quality IT Support services to end-users across all offices of Tipico Group Investigating and troubleshooting issues as part of standard incident management/request fulfillment processes Owner of reported issues and communicating the status and progress of such issues in a regular manner Coordinating troubleshooting and repair of OS & software (Windows, Mac OSX, Windows and mobile devices) failures; communicating with impacted parties Managing user accounts, passwords, and mailboxes within the corporate Active Directory and Exchange Servers as per request  Qualifications YOUR PERSONALITY Self-driven, success-oriented, ready to deliver Excellent communication and analytical skills Excellent command of written and spoken English (German would be a plus) Strong customer focus 2+ years of experience in IT Support environment Knowledge of Active Directory, email technologies (Office 365, exchange servers), Microsoft Office applications Knowledge of JIRA Service Desk would be a plus Additional Information YOUR BENEFITS AT TIPICO Trainings (internal/ external) and further qualifications programs The chance to improve your skills and acquire new ones with the ability to progress Sponsored company and team events Working with a young and ambitious team An attractive incentive system according to business results Modern equipment, and work in a new and spacious office spaces Get in touch with our Talent Acquisition Team if you have any questions.
Tipico Group Malta
Apr 15, 2019
Full time
Tipico is the  #1 sports betting company in the German speaking area , both online and through our retail network.  Our teams are multicultural, cross-functional and self-organized. At Tipico's technology division we live the agile philosophy.  Our tech journey has taken us to process millions of transactions every day, in a low latency, high volume environment, pushing the sports betting industry boundaries. As we continue to learn and grow, we are passionate about writing clean, maintainable code in scalable systems in the cloud, being active participants in open-source community and being the pioneers of innovation in our sector. Job Description The Data Tribe covers several areas and technology aimed at driving Tipico’s data strategy through the whole group. These are covered by sub teams managing their own area, from modern data platform, business intelligence and advance analytics, data Governance & GDPR, Marketing Technology, Data Science / AI  and service management (Customer service tooling & Retail Tooling). This is all aimed at supporting the business in the day to day operations while also facilitating data driven decision-making and enhancing customer experience to provide value through data.  The Data Team's vision is “ DATA AT THE CENTER OF EVERYTHING WE DO ” and this is something we live by. The team reports into product and technology under the Head of Data & BI which then supports the organisation's internal customers and external suppliers. This spans from Management, CRM, Acquisition, Finance, Retail, bookmaking, Customer service, Casino, Payments,  Legal, digital to Compliance among others. As a Business Intelligence developer, you will be part of the Business Intelligence Team, the first point of contact for the Data Tribe with our customers. Your focus is the support of the business by answering various activity questions in form of dashboards, reports and analysis. You will be asked to manage various projects on data integration and visualization. You are dataviz nerd, a data guru, a problem-solver wizard and still enjoying working with people on multiple projects simultaneously! Then you might be the team member we are looking for. The ideal candidate should additionally be deeply interested in identifying the root cause of stakeholder requests and show a passion for providing most adapted solutions. What you will do: Deliver business intelligence solutions and provide thought leadership and technical consultation to various stakeholders the team supports Develop user friendly dashboards and reports adapted to an heterogenous audience Management of the data platform self-service tool Innovate and find ways to generate value to our customer Support business with Ad-Hoc Reporting requests and performing Analysis Find ways to optimize the current data environment Write Complex SQL statements Share knowledge with the team and documenting findings Occasionally design and develop the ETL processes for the proposed data model and utilize them efficiently Occasionally travels to Germany Qualifications What you offer: 3+ years of work experience Highly proficient with dashboarding tools such as Qlikview, Domo, Tableau or other enterprise tools.  Solid technical background with a complete understanding of data base design and modelling using Redshift, MySQL or SQL server Passion for analytics and strong analytical abilities. Very Strong Excel and SQL skills Excellent interpersonal skills, good communicator. Being a team player but still very self-motivated. Experience in the igaming industry, Java knowledge is considered an asset. Experience in cloud and big data is also an asset Additional Information What we offer: Agile and multicultural company with flat hierarchies Self-organised, self-responsible and entrepreneurial employees  Competitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & Childcare  Opportunities to develop and grow Relocation Assistance  Office sea-views, social events, healthy treats, kitchen on every floor
Tipico Group Dortmund, Germany
Apr 15, 2019
Full time
Unternehmensbeschreibung Wir sind Tipico, eine Mannschaft aus Teams. Wir sind der größte Sportwetten-Anbieter in Deutschland. Unser Ziel ist es Millionen von Menschen ein noch intensiveres Sporterlebnis zu verschaffen – und das jeden Tag. Unsere Werte Leidenschaft, Fortschritt und Vertrauen treiben uns an, unseren Kunden täglich das bestmögliche Produkt zur Verfügung zu stellen. Damit wir dieses Ziel erreichen sind wir auf der Suche nach einem wichtigen Schlüsselspieler. Stellenbeschreibung Spielablauf: Du sorgst für einen reibungslosen, gastorientierten Service und für die Einhaltung des Service- und Qualitätsstandards Du bist verantwortlich für die Sportsbar-Aufsicht Du wickelst verschiedene Kassentätigkeiten eigenverantwortlich ab Du bereitest verschiedenste Kaffeespezialitäten sowie andere Getränke zu Du verwaltest alle Materialien auf kostenbewusste Art und Weise Du betreust alle Gäste gemäß unserer Philosophie Du bist verantwortlich für Warenannahme und Kontrolle Qualifikationen Womit Du bei uns punktest: Bereits Berufserfahrung in der Gastronomie/Hotellerie ist wünschenswert Bereitschaft im Schichtdienst zu arbeiten Eine positive Ausstrahlung und ein souveränes Auftreten Pünktlichkeit, Zuverlässigkeit, Verantwortungsbewusstsein Sichere Deutschkenntnisse Zusätzliche Informationen Damit punkten wir bei Dir: Eine verantwortungsvolle Position in einem ständig wachsenden Unternehmen Arbeiten ohne steife Uniform Flexible Arbeitszeiten Vergütung nach TG 3 DEHOGA   Spielerlaubnis: Einwandfreies Führungszeugnis Volljährigkeit