SRGEurope

Specialist recruiters in Gibraltar, Malta, Spain and the UK, with a strong presence in London and Edinburgh. SRGEurope is a trading style and wholly owned subsidiary of Select Consultancy Ltd. 

Our approach is simple. We source the best candidates for our clients in the following specialist areas: 

  • Online Gaming 
  • IT, Internet & Mobile
  • Accounting & Finance
  • Insurance
  • Legal & Compliance
  • Business Support

We add value to the recruitment process by providing recruitment solutions for permanent, temporary and interim positions across all levels. 

Our team comprises of specialists in their own fields, and we provide a tailored service which connects talented candidates with great jobs. Our uncompromising professional approach delivers real success stories. 

We partner with a number of Europe’s most respected and renowned Financial Services, Accounting, Banking, Insurance and Online Gaming institutions. We work alongside industry leaders, as well the fastest-growing companies in our sectors to match them with the best and brightest talent.

SRGEurope Gibraltar
Nov 20, 2018
Full time
Head of Risk and Compliance | Fintech | Salary c£6 figures plus benefits | Gibraltar SRGEurope has been appointed to recruit an experienced  Head of Risk and Compliance  to join a creative, forward thinking Cryptocurrency Company based in Gibraltar. Our client is truly outstanding at what they do and has an incredibly talented work-force. The  Head of Risk and Compliance  role will be to ensure that all elements of the firm's Cryptocurrency operations and its business transactions follow all relevant legal, regulatory and internal rules and that the firm's risks are managed appropriately. To succeed in this role, you should be a seasoned professional who is not afraid to speak their mind and stand by their decisions. You should be familiar with financial services regulation and have a good understanding of risk management and control frameworks. Head of Risk and Compliance Responsibilities: Oversee the development and implementation of an effective firm-wide risk management and compliance framework; Provide independent advice and challenge in the development and maintenance of the firm's internal controls and monitor adherence to them; Oversee the drafting and revision of company policies; Develop and run a firm-wide risk assessment and monitoring programme; Proactively audit firm control processes, practices and documents to identify weaknesses; Evaluate business activities (e.g. investments) and significant transaction to assess compliance risk; Collaborate with HR as needed in the development of an appropriate risk-aware culture; Set out plans to manage a compliance related incident or compliance violation; Educate and train employees on risk management, regulations and industry practices; Provide advice to the management team and all employees as required on questions of legal and regulatory compliance; Keep abreast of key developments in the global regulatory landscape. H ead of Risk and Compliance Requirements: Proven experience as a Head of Compliance or Compliance Officer with a focus on a risk-based approach to compliance; Experience in risk management and internal controls; Knowledge of financial services regulation and legal requirements and controls; Specific experience in Anti-Money Laundering regulations and approaches; Familiarity with industry practices and professional standards; Appropriate professional certification would be beneficial. The Company Our client is one of Gibraltar's leading Fintech/Cryptocurrency technology companies founded to create a key innovation in the financial landscape. Teamwork, innovation and the boldness to have a go and develop something new. Why Gibraltar? Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. 
SRGEurope Malta
Nov 20, 2018
Full time
Payments Relationship Manager   | Competitive salary + excellent bonus, benefits package, relocation assistance | Malta SRGEurope has been appointed to recruit an experienced  Payments Relationship Manager  to join a high profile online solution provider for gaming operators in Malta. Our client is dynamic, creative, and has an incredibly talented work-force. Responsibilities: Monitoring and reporting on customer activity and overall payment performance Optimization- Increasing conversion rates by optimizing the design and functionality of the payment solutions Understanding all functionalities of existing and new payment method solutions, including credit card, Wallet and bank transfer solutions, payment costs and more Write high level Business Requirement documents to build new products and support improvements of existing products Manage all aspects of new product implementation, including feasibility, estimation, design, marketing and communication Relationship management- Manage and maintain ongoing communication with all our payment providers Business development- Research and review competitor sites and continuously recommend improvements to our payment products so that we adopt highly innovative and cutting edge payment functionality Proactively work with a wide range of departments including analysts, reconciliation, B2B, project and others Be familiar with reconciliation flow Requirements: At least 3 years of experience as a product payment manager, payments team member, analyst or relevant experience in an online company Maintain high standards for the individual, team, and organizational accomplishment; tenaciously work to meet and exceed challenging goals; derive satisfaction from goal achievement and continuous improvement. Communication Skills - Native Level English including strong verbal expression Proactive, demonstrating autonomy and accountability
SRGEurope Malta
Nov 20, 2018
Full time
Sports Product Owner | Competitive salary plus benefits & relocation assistance and a fun working environment in cool offices | Malta SRGEurope are seeking a  Sports Product Owner , for a leading iGaming service provider in Malta. Our client is rapidly growing, so this could be a great step into long-term career progression. The  Sports Product Owner  will have to define stories with comprehensive acceptance criteria, maintain and own the direction of the roadmap, prioritize issues and business as usual work alongside project deliverables. Sports Product Owner Responsibilities: Working with subject matter experts to define stories with comprehensive acceptance criteria Maintaining and own the direction of the roadmap Prioritizing issues and business as usual work alongside project deliverables Ensuring that projects and delivered to the agreed timelines and to the client specification Updating stakeholders with timely progress reports, highlighting success and delivery risks (and mitigation strategies identified) Manage all projects that are related to the Sports vertical. Continually improve our team processes, reducing waste and re-work Occasional travel to other offices Sports Product Owner Requirements: 3 years' experience as a product/project manager from the online/software/gambling industry Experience using Agile project management methodologies Experience of working within or project managing a software delivery team Familiarity with TFS and/or JIRA or related Atlassian technology A strong background knowledge in sports betting Excellent spoken and written English Very strong communication and organizational skills Ability to self-motivate and proactively engage stakeholders Ambition and drive for a career in product/project management The Company Our Client is a forward thinking and dynamic International Company looking to expand on their already talented and dedicated colleagues. They are at the forefront of technology with their Gaming products and have substantial plans for growth. They have an excellent working environment and the successful candidate will be provided with a great platform to develop their career.
SRGEurope Malta
Nov 20, 2018
Full time
Senior Fraud Analyst   | Competitive salary + excellent bonus, benefits package, relocation assistance | Malta SRGEurope has been appointed to recruit an experienced  Senior Fraud Analyst  to join a high profile and fast growing online solution for gaming operators in Malta. Our client is dynamic, creative, and has an incredibly talented work-force. Responsibilities: Monitor transactions and activity across all channels to assess the risk of fraud and bonus abuse and act when fraud is discovered to prevent further losses Undertake in-depth transactional and behavioural reviews to form a full customer risk assessment Apply procedures to identify suspect behaviour and continually improve these procedures to reduce the risk of fraud Provide feedback on potential processes and procedure improvements Communicate and work with other departments to ensure that customer activity, while monitored adequately for fraud, is not adversely affected Reply to bank requests for information to maximize the number of chargebacks which can be successfully reversed Report on fraud statistics and share fraud trends to improve detection rates Requirements: SQL knowledge At least 1-2 years' experience as monitoring analyst One year's experience in a fraud based role (Gaming would be considered an advantage) Proficient in the use of MS Office software. Native level English written and spoken Good understanding of key legislation, regulatory bodies and best practice Highly developed communication skills and an ability to build and maintain working relationships with the wider business. The ability to process and interpret vast amounts of financial data to aid decision making. Independent mind-set and capable of managing and prioritizing own workload Excellent analytical skills and attention to details
SRGEurope Warrington, UK
Nov 19, 2018
Full time
Case Manager - Debt Management | £22,000 starting salary + BUPA + PENSION + 25 days annual leave and excellent career opportunities | Warrington, UK SRGEurope have been appointed to recruit for an experienced  Case Manager  on behalf of leading solicitors in Warrington. The role is full time 37.5 hours per week Monday to Friday and also includes a 4 week rota. This will involve working 1 Saturday in 4. The successful  Case Manager  can look forward to working in a target driven, fast-paced environment with career progression for the right person. The Case Manager Responsibilities: Telephone contact to negotiate repayment terms or settlement options Establish debtor financial position and assess for vulnerability/hardship Discuss arrange payment method Monitor payment arrangements Chase arrears and review arrangements Deal with routine correspondence Please note that the above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. The ideal Case Manager will possess: GCSE grade C or above in English and Maths or equivalent Previous debt management experience Knowledge of FCA regulations Previous customer service experience within a call centre environment Company Description : This client is a profitable and successful organisation and is currently experiencing high growth. They are well positioned both operationally and financially to continue this growth for coming months and years. Do you want to be their new Case Manager?
SRGEurope Gibraltar
Nov 19, 2018
Full time
Platform Product Owner | Competitive salary + benefits package, relocation assistance | Gibraltar SRGEurope has been appointed to recruit an experienced  Platform Product Owner  to join a high profile & fast growing company in Gibraltar. The  Platform Product Owner  shall lead in the creation, development, prioritisation & delivery of new development items, change requests & bug fixes in conjunction with the platform provider. Platform Product Owner Responsibilities will include but not be limited to: Own end to end platform development roadmap Work with stakeholders, platform provider & product owners to ensure improvements are prioritised & completed according to the business needs & tested before release Drive the development roadmap for all platform based BAU small enhancements, as well as prioritizing medium & large items across all of the company brands by liaising with stakeholders, platform provider & product owners, ensuring sign off of all critical steps in the delivery of enhancements Act as first point of contact and gate keeper for new developments, enhancements & bug fixes for the Platform to ensure that all items raised have clear business value & their impact has been completely investigated & justified Collaborate with colleagues to ensure that all items being delivered are aligned with each roadmap to deliver any dependencies in a seamless manner Prioritise the roadmap of work based on business needs, compliance concerns & profitability & be the ultimate decision maker on Sprint contents & focus for the Platform Team Manage stakeholders to ensure readiness to hand over to development & report on progress or roadblocks for each ticket Lead & directly manage a Business Analyst to ensure that they have gathered the correct information from the key stakeholders & all development items are development ready for Sprint kick off Lead & directly manage a Quality Assurance Analyst to ensure all items which are due for delivery meet the completed stakeholder requirements as set out by the business analyst to the highest standards of the business Develop, own & maintain processes to support the full product development lifecycle & ensure alignment with other product owners Source & deliver new software products to the business which will allow for reduced workloads & better management of services Ensure clear understanding of product roadmaps & how these developments will impact current projects & development plans Platform Product Owner Requirements: 2+ years experience in a Product development / owner role in an online environment essential Bachelors/ Master's degree in a business or technology discipline desirable Considerable experience of taking the business lead in the development of requirements & delivery of high profile projects with complete knowledge of software development lifecycles Understanding of all aspects of the Gaming platform, including: system configuration, reporting & bonus features Proven track record of bringing about significant business improvement within ecommerce roles Ability to come up with ideas/concepts & suggestions/improvements The Company Our client have a strong market share & play a dominant role in their sector. They offer ample opportunities to progress your career. Relocation assistance is available for candidates living in the UK/EU.
SRGEurope Malta
Nov 19, 2018
Full time
SRGEurope has been appointed to recruit an experienced  QA Analyst / Customer Support  to join a high profile & fast growing company in Malta. Our client is dynamic, creative, & has an incredibly talented work-force. The  QA Analyst / Customer Support  will play a vital role in the business in a diverse role. QA Analyst / Customer Support Responsibilities will include but not be limited to: Respond to customer service/ support interactions and work with the QA team, in line with the Company's established service level policies and procedures. Execute test cases, scripts, plans and procedures (manual and automated) with the QA team. Provide feedback to management regarding all aspects of the test life cycle. Liaise with business analysis team to transform business requirements into test cases. Diagnose and resolve problems using available information resources including Data base access and using basic SQL queries. Escalating through the technical support matrix issues that cannot be addressed by the Support Desk. Follow up on customer calls and support technicians (where applicable) in line with service level agreements until resolved. Log and track all support desk interactions, logging of Incidents made via phone and email. Provide analysis and resolution of Incidents at first contact where possible. Providing an excellent level of customer service at all times. Be involved in quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. Provide assistance with production issues. Performs testing on applications that creates efficient and maintainable new applications. Ensure all incidents are rapidly analyzed and resolved in accordance with the SLA. Attending crisis meetings for high severity incidents. PCI and Security Awareness and rigorously adhere to InfoSec Policies & Procedures and Acceptable Use Policy. QA Analyst / Customer Support Requirements: Native in any of the following languages: Either Spanish, Polish, German. As well as excellent written and verbal English. Customer service experience. Basic SQL experience and comfortable in DB. Strong written and oral communication skills Ability to work under pressure, handle stress and prioritizing tasks. . Experience in dealing with multiple Incidents, tasks and be able to prioritise. Must be able to able to work independently and assist team members. Flexibility is essential to this position - willing to learn new technologies, to implement new processes, and to take instruction The Company Our client have a strong market share & play a dominant role in their sector. They are able to offer ample opportunities to progress your career.
SRGEurope Malta
Nov 19, 2018
Full time
Games Presenter - German speaking | Competitive salary + excellent bonus, benefits package, relocation assistance | Malta SRGEurope has been appointed to recruit an experienced  Games Presenter - German speaking  to join a high profile and fast growing online gaming company in Malta. Our client is dynamic, creative, and has an incredibly talented work-force. You will need to be outgoing, enthusiastic and friendly. Furthermore, our Live Casino is open 24 hours a day so you need to be reliable and able to work on a rotating schedule. In return you will enjoy great working conditions, talented colleagues, splendid training, great team spirit and good benefits. Games Presenter Requirements: Fluency in German Enthusiasm, energy and positivity Desire to provide excellent customer service Great attitude, flexible and responsible Team player who wants to help build a friendly and fun work environment Valid Police Conduct certificate Valid form of identification/travel document One reference letter from one of your last employers
SRGEurope Gibraltar
Nov 19, 2018
Full time
GRAPHIC DESIGNER | COMPETITIVE SALARY + BENEFITS PACKAGE, RELOCATION ASSISTANCE | GIBRALTAR SRGEurope has been appointed to recruit an experienced  Graphic Designer  to join a high profile and fast growing company in Gibraltar. Our client is dynamic, creative, and has an incredibly talented work-force. They offer relocation assistance for candidates living in the EU/UK. Graphic Designer Responsibilities: Create on & offline design for company products and brands including: Website graphics, printed marketing materials, email headers and templates, branded merchandise, animated banners, social media imagery, brand presentations, corporate template production, game assets, landing pages and conference booth design. Create concepts & produce creative assets for various on and offline promotions, marketing campaigns and products. Liaise with internal teams to gain an understanding of briefs & meet those requirements, executing high-quality and creative design assets. Ensure everything is within brand guidelines, of the highest quality and are consistent with the company brand's visual identities. Work to tight deadlines Graphic Designer Requirements: Degree (or similar) in a creative discipline Solid experience in web and graphic design An intimate knowledge of the Adobe Creative Suite Knowledge of HTML and CSS The ability to work under pressure, both individually, and as part of a larger team A flexible, mature, can-do approach An online portfolio of work is mandatory UK/EU passport holder UI Design - desirable Motion graphics- desirable Banner ad design- desirable Animation- desirable Experience in print design- desirable The Company Our client have a strong market share and play a dominant role in their sector. They offer ample opportunities to progress your career. Relocation assistance is available for candidates within the UK / EU.
SRGEurope Gibraltar
Nov 19, 2018
Full time
Conversion Optimisation Manager | Competitive salary + excellent bonus, benefits package, relocation assistance |Gibraltar SRGEurope has been appointed to recruit an experienced  Conversion Optimisation Manager to join a high profile and fast growing online gaming company in Gibraltar. Our client is dynamic, creative, and has an incredibly talented work force. The  Conversion Optimisation Manager  will be responsible for the day-to-day management of Conversion within Gibraltar and will provide the commercial leadership of the Chat Operations team ensuring they deliver to defined targets. Responsibilities: Work with Acquisition, Conversion team (based in Tel Aviv) Brand and Product managers throughout the business to develop and establish strategies to effectively manage optimisation of the conversion funnel - from registration to first time deposit. Drive personalisation and simplicity of the conversion funnel in order to achieve improved results Refine and build reporting tools which track daily/weekly/monthly/yearly trends, monitoring drop offs across all devices and taking proactive steps where there is a decline in the conversion rate. Utilise all tools to create reports including Google Analytics Funnels and Power BI. Own the relationship with conversion chat teams in Manila and the outbound calling team in Gibraltar ensuring they hit their QA and commercial targets. Leverage new and existing tools driving continuous improvement in this area. Monitor and analyse customer approaches, offers, KPIs and present back on results. Ensure that all chat activity is sufficiently monitored, tracked and evaluated in order to monitor ROI with the aim of delivering clear, concise and reliable reporting. Regularly conduct mystery shopping across Conversion Chat and Conversion outbound teams. Manage relationship with the Product Development roadmap feeding in improvements to the conversion journey and ensuring full measurement of these improvements. Work closely with the research and insight team to understand customer perceptions, points of pain and issues with the registration to first time deposit journey. Drive actionable insight and feed it into the product development roadmap or test through optimisation tools. Requirements: Previous experience in a marketing related role is an advantage, ideally in the online gaming Previous experience using web chat software to contact and manage customer interaction is an advantage Experience in developing and executing plans with strong creative executions Experience in building Google Analytics funnels, and analysing data using excel Strong organizational skills and experience of balancing multiple projects at once Evidence of strong people and project management skills Very strong communications skills (written, verbal and presentation) Strong customer ethos and the ability to channel insight into profitable deliverables
SRGEurope Gibraltar
Nov 19, 2018
Full time
Senior PPC Executive | Competitive salary + excellent bonus, benefits package, relocation assistance | Gibraltar SRGEurope has been appointed to recruit a  Senior PPC Executive  to join a high profile and fast growing company in Gibraltar. Our client is dynamic, creative, and has an incredibly talented workforce. The  Senior PPC Executive  will be responsible for PPC strategies and optimisation of paid search Sportsbook and Casino accounts across the UK and European markets. Senior PPC Executive Responsibilities: The main responsibility is the day-to-day running of the PPC accounts for the UK and Europe (campaign building, keyword development, bid management, ad copy creation, ad, extension and LP testing). Taking responsibility for PPC optimisation and performance Reporting on PPC campaigns and identifying areas for improvement. Liaising with other acquisition channels to share best practices, knowledge, experience, results and test findings. Keeping on top of the latest innovations in search marketing & testing these as appropriate. Managing the day-to-day PPC activities on Bing, Google, Apple store, Google Play Store and other platforms. Identifying SEA targets for growth of visibility, traffic, acquisition and efficiency. Evaluating, proposing and implementing the most suitable PPC optimisation. Ensuring best practices are adhered to with regards to SEM account structure, campaign setup and optimisation. Senior PPC Executive Requirements: At least 2 years' hands-on PPC experience working in an agency or running PPC activities in-house. Degree in Marketing, Business, Communication or related discipline. E-commerce or E-gaming PPC experience essential. Understanding of the registration to conversion acquisition model. Thorough knowledge of AdWords, Bing Ads and Google Analytics. Knowledge of Marin / Kenshoo or any other PPC management tool is an advantage. Valid AdWords certification. Understanding of PPC and cross-channel tracking. Desirable: experience with YouTube/Video and Display/Remarketing within Google. Knowledge of and interest in sports is advantageous. The Company Our client have a strong market share and play a dominant role in their sector. They offer ample opportunities to progress your career. Relocation assistance is available for candidates within the UK / EU.
SRGEurope Malta
Nov 15, 2018
Full time
Project Manager | Competitive salary + benefits package, relocation assistance | Malta SRGEurope has been appointed to recruit an experienced  Project Manager  to join a high profile and fast growing company in Malta. Our client is dynamic, creative, and has an incredibly talented work-force. Project Manager Responsibilities: Manage, track & implement delivery of projects through their lifecycle. Working in association with senior management Matrix management [ IT, product, Development & design teams] Providing a real-time, comprehensive, & prioritized view of all projects Maintaining processes to ensure that project management documentation, reports & plans are relevant, accurate & complete Implement Projects management processes ,procedures, & tools in the organization Project Manager Requirements: 2+ years’ experience in a Project Management role PRINCE 2 / PMP qualified / similar Information Technology degree / Similar Experienced overseeing projects from conception to delivery – including requirement gathering, characterization, schedule preparation, FU, up to the launch. Experienced dealing with development teams – high level of technical understanding is essential and ability to work with dev teams Experience working with international customers Knowledge of software development lifecycle Highly methodical approach to delivery, with attention to details and ability to keep track of multiple projects, risks and changes management Customer facing , excellent interpersonal skills, Self-motivated, details oriented, self-managed, team player Experience with managing tasks in TFS system- advantageous Assertive, independent, adaptable, and creative Fluent English
SRGEurope Gibraltar
Nov 15, 2018
Full time
Senior Casino CRM Lead | Competitive Salary, Relocation package, Bonus, Private healthcare and pension scheme | Online Gaming Sector | Gibraltar SRGEurope has been appointed to recruit a  Senior Casino CRM  Lead for a world leading International iGaming businesses with one of their bases in Gibraltar. The  Senior Casino CRM Lead will lead the creation and implementation of the CRM strategy across all Casino products. Senior Casino CRM Lead Responsibilities: To lead a team of Marketing Specialists and Coordinators in the creation of the CRM plan across all casino brands in the group, for players of low and high value, focusing on maximising player lifetime value. Work closely with Marketing Communications to create exciting and compelling marketing content for customers to differentiate us in the promotional arena. Ensure all communications meet quality standards and adhere to both Legislation and Brand Guidelines. Be the focal point for all external CRM Marketing Tools and be able to troubleshoot when technical issues may arise to find a solution. Be the main focal point for all CRM reporting to senior management on a monthly basis, to evaluate success factors of your marketing strategy and ways to optimise. Continuously optimise all player communications used within CRM (email, SMS, push notifications, inbox messages, phone and automated calls) in order to ensure customer engagement. Senior Casino CRM Lead Requirements: A degree or equivalent in a Marketing is preferred. Proven online experience with the Gaming Industry and a strong understanding of customer experience and segmenting data. Previous CRM background, within the Gaming Industry. KPI driven with a motivation to thrive to achieve the best results possible. Customer-focused, with a solid understanding of the player journey. Proven ability to manage and change multiple priorities within a fast-paced, demanding environment. Experience in managing a team. Proven ability to work across teams (both internal and 3rd party) and manage multiple projects. Ability to interpret data and analyse campaigns. Working knowledge of CRM Marketing Tools is preferred (Eg, Optimove or similar). Company Our Client is a forward thinking and dynamic International Company looking to expand on their already talented and dedicated colleagues. They are at the forefront of technology with their Gaming products and have substantial plans for growth. They have an excellent working environment and the successful Candidate will be provided with a great platform to develop their career. Why Gibraltar? Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family.
SRGEurope Malta
Nov 15, 2018
Full time
Back-end Product Manager | Competitive salary + excellent bonus, benefits package, relocation assistance |Malta SRGEurope has been appointed to recruit an experienced  Back-end Product Manager  to join a high profile and fast growing online gaming company in Malta. Our client is dynamic, creative, and has an incredibly talented work force. We are looking for a Casino Backend product expert with a proven understanding of the entire gaming environment and business needs. Reporting to the Head of Products, the  Back-end Product Manager  will be in-charge of defining our gaming platform through requirements gathering and understanding the business needs, writing detailed specifications as user stories and supporting the development teams through the entire development cycle. The job requires deep understanding in Gaming platform components, bonus flows, Payments, games integrations and more. Responsibilities: Work closely with the head of products to define our gaming platform and features. Define and Analyze business requirements and write detailed and comprehensive user stories Master the creation of functional specifications as stories for the development teams, ensuring the stories flow throughout the product development life cycle to ensure quality and timely delivery. Manage the product Backlog and support the developers through the agile development process. Manage integrations with 3rd party games and tools. Requirements: At least 2-4 years of product management experience. Proven knowledge and experience in developing gaming systems and back office platforms. Deep understanding of the Gaming/Casino environments, including Bonus systems, payment systems and system integrations. Solid technical background with understanding of software development life cycle and web technologies Proven experience working in an Agile-scrum environment. Team Player with high level of communication skills. Experience with BI and analytics tools - an advantage.
SRGEurope Gibraltar
Nov 15, 2018
Full time
CRM Development and Support Executive | Competitive Salary + Relocation package, Bonus, Private healthcare and pension scheme | Online Gaming Sector | Gibraltar SRGEurope has been appointed to recruit a  CRM Development and Support Executive  for a world leading International iGaming businesses with one of their bases in Gibraltar. The new  CRM Development and Support Executive  will be responsible for development, deployment and operational support for processes and platforms that enable the CRM teams to operate. This will involve utilising software to an advanced degree and there is a need to rapidly learn the existing CRM platforms. Marketing campaign development across email, push and SMS will be a requirement of this role. CRM Development and Support Executive Responsibilities: Issue Management: front line of support, take ownership of day to day issues and resolutions for CRM platform; carry out investigation of problems reported and resolve where feasible or otherwise escalate. Provide insight on common issues and make recommendations on how these can be avoided. Assist is setting automated/ triggered and dynamic multi-channel campaigns and customer journeys. Provide assistance with the development and build of specific campaigns to meet business requirements. Understand and advise the CRM team on recipient list management, data cleansing and audience segmentation topics. Work with the reporting systems to present the campaign statistics and review areas of improvement Monitor campaign transmission, delivery and response and recommend A/B testing techniques to optimise. Monitor customer experience across all channels and make changes where and when required. Understand the operational requirements that underpin managing multiple campaigns Assist with testing new software integrations, mobile app builds and functionality updates within the CRM platform CRM Development and Support Executive Requirements: Hands on experience with HTML and CSS. Experience developing and delivering responsive designs, dynamic content and mobile optimized campaigns. Experience of email service platforms, (Salesforce, ExactTarget, Marketing Cloud is advantageous, as well as real-time marketing platforms and SMS/Push providers in a rich message gaming ad environment. Experience with Litmus and/or other tracking and testing tools Working with various data formats (CSV, TXT, XML, ANSI, UTF-8) Good communication and relationship building skills with an ability to converse with key stakeholders and understand their technical requirements. The Company Our Client is a forward thinking and dynamic International Company looking to expand on their already talented and dedicated Team. They are at the forefront of technology with their Gaming products and have substantial plans for growth. They have an excellent working environment and the successful candidate will be provided with a great platform to develop their career
SRGEurope Gibraltar
Nov 15, 2018
Full time
Senior Accountant | Insurance | Excellent Salary Package plus 25 days holiday and Private health care | Candidates must be qualified ACA, ACCA or similar UK qualification | Gibraltar | EU Applicants only SRGEurope are recruiting for an experienced  Senior Accountant  to join an established Insurance Company based in both Gibraltar and the UK. The  Senior Accountant  will be a key member of the Companies Senior Management Team and primarily responsible for the internal and external financial requirements for their clients and the clients Companies. You will be commercially focussed with similar experience in a similar role within the Insurance/Professional/Corporate sector. The role reports to the Finance Director based in Gibraltar. Senior Accountant Responsibilities: Prepare and manage the monthly management accounts Preparation of annual budget and reforecasts Preparation of the coinsurance and quota share bordereaux Cash flow management Conduct accurate and timely inter-company accounting and invoicing Liaise with the auditors at year end and on an ongoing basis as and when required Responsible for managing the auditors in their preparation of statutory accounts and corporation tax returns Overview of banking and investments of client Prepare legal, statutory and regulatory returns, to include but not limited to: FSC returns, IPT, ABI, MIB, FOS, FSCS, LFB Undertaking work in the completion of reporting on Solvency 2 Pillar I and III requirements Maintain accurate and up to date process notes Undertake project work as required Work closely with the other team members to provide coordinated service to the business To ensure compliance with company and other relevant standards/ regulations at all times Any other duties as reasonably required Senior Accountant Skills: Ideally Qualified ACA,ACCA,CIMA level Must have at least 2 to 3 years similar experience working with Clients on their Accounting requirements Insurance accounting experience is an ideal for this role Excellent communication skills, both verbal and written Good time management and organisation skills, with the ability to meet tight deadlines People management and leadership skills and ability to motivate employees in a high pressurised environment Supervisory experience is ideal but not essential Problem solving skills, with the ability to identify problems and adopt a logical approach to resolving problems Excellent numeracy skills Computer literate Commercially focused The Company Our client values their staff and are looking to expand on their already brilliant and dedicated colleagues. They provide a great platform to develop your career.
SRGEurope Gibraltar
Nov 15, 2018
Full time
EDD Analyst | Competitive salary + excellent bonus, benefits package | Gibraltar SRGEurope has been appointed to recruit an experienced  EDD Analyst  to join a high profile and fast growing online gaming company in Gibraltar. Our client is dynamic, creative, and has an incredibly talented work force. We are looking for a self-motivated individual who is enthusiastic and has a keen interest in EDD and related areas. The successful  EDD Analyst  will demonstrate good organisational skills and will be able to deal with issues independently and as part of a team even when working under pressure with challenging deadlines. The primary role of the  EDD Analyst  is reviewing member accounts and activities for money laundering and suspicious activity conducting appropriate member risk profiling in addition to ongoing research and assessment to ensure group-wide compliance to AML legislation and industry regulatory requirements. Shifts range between 09:00 and 18:30 covering a 7-day rota (based on a 37.5-hour week). The position forms part of the EDD department and reports directly to the EDD Team Lead. Key Responsibilities: Performing enhanced due diligence, risk profiling and assessment on member account activities and transactions as generated by the group's EDD system in a timely manner Use a variety of investigative methods to determine and identity member source of funds and to assess the risk and propensity of member activities to be linked with money laundering or criminal activities Undertake Sanction Target List and PEP screening on new and existing members to determine if there are any PEP/Sanction/AML risks to the company Perform direct and discreet and background enquires information on new and existing members through a variety of research and investigation techniques Update relevant member due diligence, risk profile records and document all findings in a central control management system, ensure all member accounts are adequately noted and forward all supporting documentation to the EDD Team Lead on cases requiring additional investigation Escalate all suspicious transactions, account activities and enhanced due diligence and risk profile information requiring further review and decision making to the MLRO and EDD Team Lead where applicable Prepare details SARs that will be provided to the EDD Team Lead in a timely manner and assist with any further information, which may be required. Assist with developing training materials, team standards, presentations and courses on AML compliance awareness including but not limited to the key themes of Enhanced Due Diligence and Source of Funds Requirements: Fluent English A-Level education or equivalent Experience working in the Financial/Gaming sector required. Understanding and familiar with AML legislation and industry licensing requirements (including but not limited to Money Laundering Act 2007, Proceeds of Crime 2002, UK Gambling Act 2005 and AML guidance notes) and all relevant technical, operating standards and expectations as defined by the group Strong investigation, risk analysis, assessment and decision making skills Ability to identify risk and escalate matters containing potentially suspicious activities or policy violations, or matters that may pose a higher risk to the group Key understanding and risk assessment of group products and services including bingo, casino, and poker products
SRGEurope Malta
Nov 15, 2018
Full time
Information Security Specialist | Competitive salary + benefits package, relocation assistance | Malta   SRGEurope has been appointed to recruit an experienced Information Security Specialist to join a high profile and fast growing company in Malta. Our client is dynamic, creative, and has an incredibly talented work-force.   Information Security Specialist Responsibilities:   Strategic leadership of the Company information security program. Provide guidance and counsel to Company’s Management and key members Establish annual and long-range security and compliance goals Stay abreast of information security issues and regulatory. Lead development and implementation of effective and reasonable policies and practices to secure protected and sensitive data. Work with Internal Audit and outside consultants as appropriate on required security assessments and audits. Examine impacts of new technologies on the Company’s overall information security Able to read code / familiarity with development languages – advantageous Penetration Test / security audits   Information Security Specialist Requirements:   3+ years’ experience in Information Security architecture and implementation Experienced defining security architecture at applicative and infrastructure level and creating relevant documents Leading technical projects in the information security aspects- Involvement throughout the entire project lifecycle, definition and enforcement of information security policy, writing procedures Ability to analyse and understand complicated technical systems and business processes Experienced handling information security incidents and events, investigation and response Experience with information security guidance, on a logical and physical level Experience working with infrastructure and development teams Knowledge and experience in encrypting, identity management etc. Understanding Systems (Active Directory, operating systems, monitoring tools, servers) and Network (Firewall, IPS, IDS) Understanding of common communication protocols (HTTP, HTTPS, UDP, TCP, SMTP, etc.) Native Level English
SRGEurope Gibraltar
Nov 15, 2018
Permanent
Finance Manager (Europe) | Competitive salary + excellent bonus, benefits package, relocation assistance | Gibraltar SRGEurope has been appointed to recruit an experienced  Finance Manager  to join a professional Insurance company in Gibraltar. Our client has clients all over the world but also a strong market presence in Gibraltar. The  Finance Manager  will be a key representative of the business and deliver the highest quality service. Finance Manager (Europe) Responsibilities: The primary duties for the client including all European branches and subsidiaries. Responsible for production and review of all internal and external financial reporting deliverables. This includes financial statements, underwriting reports, regulatory filings and statutory returns, certain corporate filings, board reports, management information and work paper files on a monthly, quarterly, semi-annual and annual basis for actual, budget and forecasted results. Responsible for all corporate and VAT tax returns and liaising with external professional services providers as required. Review the general ledger postings on a monthly basis to ensure accuracy of journal postings. Co-ordinate and lead the year-end audit. Prepare and co-ordinate external reporting to the local regulator, government or other agency, in accordance with Group accounting policies, practices and legal requirements. Liaise with auditors, regulators, reinsurers and any other external parties as required. Finance Manager (Europe) Requirements: Qualified accountant (ACA/ACCA/CIMA) with at least 5 years' post qualification experience. An insurance qualification such as CII or CPCU is preferred. Minimum 3 years' experience in an insurance supervisory or management position with direct reports. Strong leadership, communication and organisational skills. Proven technical accounting experience including experience in an IFRS environment and working knowledge of IFRS 17. In depth insurance market knowledge and experience and previous experience with Solvency II reporting preferred. Knowledge of Microsoft Office with Excel at intermediate to advanced level. Proven experience of delivering and developing strategic change initiatives. The Company Our client is one of Gibraltar's leading Insurance Companies; they have a strong market share and play a dominant role in the local arena. They offer Insurance solutions on an international basis which offers ample opportunities to progress your career. Why Gibraltar? Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family.
SRGEurope Warrington, UK
Nov 15, 2018
Full time
Collections Negotiator   - Debt Management | £22,000 starting salary + BUPA + PENSION + 25 days annual leave and excellent career   opportunities | Warrington, UK SRGEurope have been appointed to recruit for an experienced Collections Negotiator on behalf of leading solicitors in Warrington. The role is full time - 37.5 hours per week - Monday to Friday and also includes a 4 week rota. The successful Collections Negotiator can look forward to working in a target driven, fast-paced environment with career progression for the right person. The Collection Negotiator responsibilities: Establish debtor financial position and assess for vulnerability/hardship Managing a portfolio of client accounts, relationship building with each client to provide the best service possible. To assess the client's position in relation to payments to ascertain whether reviews are required or arrears can be brought up to date via payment plans. Drafting application notices, Consent Orders and Witness Statements. Filing court documents and preparing Trial Bundle. Providing a fully compliant approach in relation to TCF, making sure every client is treated individually. Processing of County Court Judgments, Attachment of Earnings & part warrants. Monitor payment arrangements Deal with routine correspondence Please note that the above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. The ideal Collection Negotiator will possess: GCSE grade C or above in English and Maths or equivalent Previous debt management experience preferred Knowledge of FCA regulations Previous customer service experience within a call centre environment The Company This client is a profitable and successful organisation and is currently experiencing high growth. They are well positioned both operationally and financially to continue this growth for coming months and years.