The Coingaming Group

We are the crypto pioneers, a collection of dreamers and doers determined to innovate and shake-up the gaming & betting industry.

Spread across offices our in Estonia, Ukraine, Philippines UK, Brazil and Malaysia, you'll find us operating the world's leading Bitcoin-focused iGaming brands including Bitcasino.io and Sportsbet.io.

The simple commitment we deliver to our players is what sets us apart from the rest; we promise a fun, fast & fair gaming and betting experience with plenty of thrills along the way!
We're passionate about keeping our customers smiling and we do so by making them the centre of the universe.

So far we've built-up a world-class ecosystem of Bitcoin gaming brands and B2B solutions, which combined offer a revolutionary gaming experience on any device. However, we're not stopping here!

If you curious, creative and have a flair for innovation then get in touch, we're waiting for you!

The Coingaming Group Tallinn, Estonia
Dec 17, 2018
Full time
The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and always working by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!    We’re looking for someone who is passionate about providing exceptional customer service. It’s essential that you’re a people-person with top-notch communication skills as you’ll be chatting to customers every day and building relationships with them.   Job responsibilities:   Host a variety of casino games live on camera for real players in our studio Maintain the highest professional standards at all times Interact with, and provide an engaging and rewarding experience for our live players Participate in table promotions, internal and external media campaigns such as photo shoots and brand publicity when required   What we expect of you:   Fluent knowledge and understanding of the Korean/Japanese/Chinese Language The desire to provide exceptional customer service Positive, pro-active approach to work, with a flexible, can-do attitude A sense of responsibility and aspire to be the best at what you do The ability to work as part of a wider team and be adaptable to changing business needs – this could include changing shift patterns and providing cover for colleagues  What you can expect of us:   A fun, fair and fast workplace Competitive pay A work environment that welcomes your ideas and suggestions, big or small The best work parties and events A company gym membership at one of the largest gyms in Estonia Unique personal development opportunities within the company Flexible holiday structure and sick pay Multiple possibilities to attend conferences and events No corporate BS Comfortable offices with plenty of fruit, drinks and good vibes
The Coingaming Group Tallinn, Estonia
Dec 13, 2018
Full time
Job description Role: You’ll be an essential member of the Casino/Sportsbet Support Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you’ll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do. Requirements Responsibilities:   You’ll be the first point of contact for our customers, ensuring they receive the highest standard of care every time they interact with us. You’ll utilise your excellent communication skills to answer queries via Live Chat and email, ensuring withdrawals are processed accurately and in a timely manner. Liaising with internal and external stakeholders to resolve issues as quickly as possible, you’ll be adept at multitasking and have the ability to manage expectations. You will have a strong eye for detail and the technical skills to adapt to a multitude of new and evolving systems.     Key Skills: Experience managing demanding customers  Excellent computer skills Excellent communications skills and an eye for detail  Excellent written English and Japanese language knowledge Basic knowledge of bitcoin and casino products is beneficial   Key Attributes: You need to be highly organised with a strong eye for detail and the ability to multitask and prioritise. You’ll be comfortable dealing with demanding customers, demonstrating compassion and resilience. You will be a strong team player, working closely and collaboratively with internal and external stakeholders on a daily basis. You’ll have a positive outlook and enjoy working in a fast paced, demanding environment.   Additional Information   Support Agents are required to work shifts, including weekends and unsociable hours, at our office in Tallinn. The working pattern will be communicated during the interview process.
The Coingaming Group Tallinn, Estonia
Dec 13, 2018
Full time
Job description The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and always working by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!  We’re looking for an essential member of our Sportsbook marketing team who will be   taking responsibility for planning, implementing, analysing and optimising all CRM activities.   Job responsibilities:   Personalise offers based on the preferences of players, analysing conversion rates, live cycle and campaign success Implement effective segmentation and LTV optimisation, targeted marketing campaigns,  develop robust digital customer journeys and drive the roadmap of campaigns Deliver innovative methods of reducing churn, increasing customer yield & customer satisfaction and engagement via exciting promotions and campaigns Coordinate the technical aspects of campaigns, including setting up bonuses, free bets and spins, segmentation and crediting other customer rewards In addition, you will be responsible for: Monitoring relevant KPIs for the brand, such as bonus costs, reactivation and churn rates Adoption and ownership of A/B and multivariate tests to optimise campaign quality and performance The lifecycle activity performance and the ROI evaluation against established customer value KPIs  Accountable for the reach of funnels optimisation metrics within established quarterly customer segments revenue KPIs  Requirements What we expect of you:   3 or more years of experience in Retention Management Solid understanding of targeted promotions, CRM segmentation and campaign analysis Extensive experience with retention campaign and promotion management Excellent level of verbal and written English A team player and strong communicator, with excellent interpersonal skills   What you can expect of us:   A fun, fair and fast work place Competitive pay A work environment that welcomes your ideas and suggestions, big or small The best work parties and events A company gym membership at one of the largest gyms in Estonia Unique personal development opportunities within the company Flexible holiday structure and sick pay Multiple possibilities to attend conferences and events No corporate BS Comfortable offices with plenty of fruit, drinks and good vibes
The Coingaming Group Tallinn, Estonia
Dec 13, 2018
Full time
Job description The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!   You’ll be the first point of contact for our customers, ensuring they receive the highest standard of care every time they interact with us. You’ll utilise your excellent communication skills to answer queries via Live Chat and email, ensuring withdrawals are processed accurately and in a timely manner. Liaising with internal and external stakeholders to resolve issues as quickly as possible, you’ll be adept at multitasking and have the ability to manage expectations. You will have a strong eye for detail and the technical skills to adapt to a multitude of new and evolving systems.    What we expect of you:   Native Thai and excellent English language knowledge Experience managing demanding customers Excellent computer skills Excellent communication skills and an eye for detail Basic knowledge of bitcoin and casino products is beneficial   Requirements What you can expect of us:   A fun, fast and fair workplace Competitive pay A work environment that welcomes your ideas and suggestions, big or small The best work parties and events A company gym membership at one of the largest gyms in Estonia Unique personal development opportunities within the company Flexible holiday structure and sick pay Multiple possibilities to attend conferences and events No corporate BS Comfortable offices with plenty of fruit, drinks and good vibes
The Coingaming Group Tallinn, Estonia
Nov 30, 2018
Full time
Tallinn, Harju Country, Estonia (full time)  The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you! We’re looking for someone to help take our technology to the next level. We need someone that can develop innovative solutions to complex problems. A problem solver who thinks outside the box and can collaborate with our team of designers, developers, engineers and product owners. Job responsibilities: Create responsive, performant, fault tolerant products Define, code, test and deploy new features Performing tuning and debugging Emphasise extensibility and performance Cooperate with Product Management, Engineering and Quality Teams Be a part of creating the most innovative and exciting products on the gaming market   What we expect of you: Proactive and interested in the start-up culture Knowledge of Elixir, Phoenix, Ecto, OTP, ExUnit, Git Knowledge of Redis, PostgreSQL, RabbitMQ, Docker, bash, Linux is a plus Erlang background is a plus Experience working within a software development environment Excellent level of verbal and written English A team player and strong communicator, with excellent interpersonal skills What you can expect of us: A fun, fair and fast work place Competitive pay A work environment that welcomes your ideas and suggestions, big or small The best work parties and events 24 hackathon days per a year Knowledge sharing sessions and events A company gym membership at one of the largest gyms in Estonia Unique personal development opportunities within the company Flexible holiday structure and sick pay Multiple possibilities to attend conferences and events No corporate BS Comfortable offices with plenty of fruit, drinks and good vibes If you feel you belong with us, please apply now!