TELUS International Europe

About TELUS International Europe 

With a team of over 2800 people in Sofia and Plovdiv, TELUS International Europe is the biggest employer in the Business Process Outsourcing (BPO) sector in Bulgaria. The total number of our employees in Europe (Bulgaria, Romania, Great Britain and Ireland) is about 5,500, and globally we are more than 30,000.

TELUS International Europe offers its team members, located in four offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 40 additional social benefits such as fitness, yoga, psychologist, office massages and others. These are just some of the things that make us "the feel good company".

As a TELUS team member, you can be part of something bigger, participating in our CSR activities which reflect our philosophy to give where we live. Several times during the year we put aside our daily work to contribute to the local communities through TELUS Days of Giving events.

TELUS International Europe offers flexible working hours and excellent career development opportunities for people who are fluent in foreign languages. Every team member can benefit from a global learning & development program. Statistics show that over 80% of our managers have started their careers as a Customer Service Specialist.

For more information, please visit TELUSbg.com

TELUS International Europe Sofia, Bulgaria
Jun 10, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. If you are excited about pets and you love to take care of them, then join the team! Your responsibilities: To support clients from around the world from different cultures and manage incoming calls and customer service inquiries To provide accurate, valid and complete information to the clients’ requests To identify and assess customers’ needs to achieve satisfaction Our requirements: To be fluent in Dutch and to have a good level of English To enjoy communication with people and resolve cases To have a friendly personality To be self-motivated and result-orientated We offer: Stable job (permanent labor contract) Competitive salary for the local market Opportunity to plan your own working schedule Career development opportunities Great relocation package: Airplane Tickets / Transportation from Airport / Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate in the local lifestyle and culture. If this opportunity sounds appealing to you, please send your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 08, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. We are looking for FitBit product Support Specialist with Swedish and English You are passionate about fitness! You want to make others enthusiastic about a healthy lifestyle! You want to help people to transform their lives into welfare! You can do it, HERE! Are You fluent in Swedish and English? Are You customer-focused and goal oriented? Are You friendly and positive? We offer: Stable job - a permanent labor contract Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture Are You FitBit? Apply Now! Please SEND us your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!
TELUS International Europe Bulgaria
Jun 04, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Do you have a passion for online social media, want to be part of a fast-growing international team responsible for assuring a positive experience for millions of users every day and resolving unique online community challenges? If yes - we have an ideal job for you! For our location in Sofia, we are looking for a Social Media Content Review Analyst with knowledge of Georgian, offering long-term stability in this permanent placement role. Responsibilities: Assist our community and help resolve inquiries empathetically, accurately and on time Respond to user inquiries with high quality, speed, empathy and accuracy Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Become and remain knowledgeable about client’s products and community standards Make well-balanced decisions and personally driven to be an effective advocate for our community Display a strong commitment to doing what’s right for our community in supporting the client’s mission Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Qualifications:   Fluent reading and writing skills in Georgian Good written and verbal communication skills in English  Awareness of a political and social situation in Georgia Knowledge of modern culture, interest in current events, pop culture and history of Georgia Reasoning and Analytical Capabilities Open for shift working system – morning, evening and night shifts We offer: Stable job (permanent labor contract) Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel Meal tickets shall be granted monthly International modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate in the local lifestyle and culture. If this opportunity sounds appealing to you, please send your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 04, 2019
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Your rolе: To listen and respond to customers queries via phone and/or email To provide accurate, valid and complete information to the clients’ requests To identify and assess customers’ needs to achieve satisfaction Your profile: To be fluent in Czech To have a good level of English To enjoy communication with people and resolve cases To have a friendly personality To be a self-motivated and outgoing person We offer: Stable job (permanent labor contract) Competitive salary for the local market Opportunity to plan your own working schedule Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate in the local lifestyle and culture. If this opportunity sounds appealing to you, please send your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 04, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Your responsibilities: Help out our players with any issues they might have via tickets & chat Make case by case player focused decisions in order to provide the best player experience we can Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Collaborate with a passionate team of gamers in order to give our support a player to player feel Our requirements: Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer. Have excellent French language skills with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices. Player empathy person. As a player, you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation. Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience. We offer: Stable job (permanent labor contract) Competitive salary for the local market Opportunity to plan your own working schedule Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture. We care about the well–being of our employees, invest in their future growth, encourage fun and team building initiatives! It sounds like the perfect job for you, apply now! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 04, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. We challenge you to be part of the cool and fun team of WARgamers! What will be your daily challenges? Ensure player satisfaction by responding timely and accurately to the player’s complaints and disputes Perform investigation and documentation of game exploits, bugs and similar other issues pertaining to the online gaming world Ensure all players adhere to gaming rules and regulations Manage gaming operations and report game status to management on a daily basis Monitor disturbances and imbalances during games and provide corrective solutions What are our expectations? Very good level of Czech language & good level of English  Keen on playing games Understanding of Player Support We offer: Stable job (permanent labor contract) Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly International modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives If this opportunity sounds appealing to you, apply now! Send us your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 04, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Your responsibilities: Help out our players with any issues they might have via tickets & chat Make case by case player focused decisions in order to provide the best player experience we can Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Collaborate with a passionate team of gamers in order to give our support a player to player feel Our requirements: Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer. Have excellent Hungarian language skills with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices. Player empathy person. As a player, you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation. Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience. We offer: Stable job (permanent labor contract) Competitive salary for the local market Opportunity to plan your own working schedule Career development opportunities Great relocation package: Airplane Tickets / Transportation from Airport / Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate in the local lifestyle and culture. We care about the well–being of our employees, invest in their future growth, encourage fun and team building initiatives! It sounds like the perfect job for you, apply now! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 04, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. We are looking for FitBit product Support Specialist with Swedish and English You are passionate about fitness! You want to make others enthusiastic about a healthy lifestyle! You want to help people to transform their lives into welfare! You can do it, HERE! Are You fluent in Swedish and English? Are You customer-focused and goal oriented? Are You friendly and positive? We offer: Stable job (permanent labor contract) Competitive salary for the local market Opportunity to plan your own working schedule Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture. Are You FitBit? Apply Now! Please SEND us your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 04, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. We are looking for FitBit product Support Specialist with Dutch and English You are passionate about fitness! You want to make others enthusiastic about a healthy lifestyle! You want to help people to transform their lives into welfare! You can do it, HERE! Are You fluent in Dutch and English? Are You customer-focused and goal oriented? Are You friendly and positive? We offer: Stable job (permanent labor contract) Competitive salary for the local market Opportunity to plan your own working schedule Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture. Are You FitBit? Apply Now! Please SEND us your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 04, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Have you ever dreamed of working for one of the biggest multinational technology companies? Would you like to be part of the world of high technology and cutting-edge solutions? If yes, then you are the right person for us! We are now hiring for a new, super cool project… Your responsibilities: To deliver outstanding client service and achieve great customer experience and satisfaction To understand user needs and assist with general inquiries, product support and troubleshooting via phone, e-mail and chat Tech-savvy and willing to gain and share knowledge Our requirements: Fluent in German and have a very good level of English A person with strong analytical, problem solving and general troubleshooting skills Team player and positive thinker Passionate about learning and development We offer: Stable job - a permanent labor contract Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives. If this opportunity sounds appealing to you, apply now! Send us your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 04, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Became a member of the greatest team of one of the biggest and well-known airline companies. Your role: Daily communication with customers Respond to clients’ requests and provide accurate information Be positive, friendly and supportive Your profile: Very good level of Polish Good level of English Friendly and outgoing personality Self-motivation and result-orientation IATA certificate will be a plus We offer: Stable job - a permanent labor contract Competitive salary for the local market Opportunity to plan your own working schedule Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture. If this opportunity sounds appealing to you, please send your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 04, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Do you have a passion for online social media, want to be part of a fast-growing international team responsible for assuring a positive experience for millions of users every day and resolving unique online community challenges? If yes - we have an ideal job for you! For our location in Sofia, we are looking for a Social Media Content Review Analyst with knowledge of Russian, offering long term stability in this permanent placement role. Responsibilities: Assist our community and help resolve inquiries empathetically, accurately and on time Respond to user inquiries with high quality, speed, empathy and accuracy Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Become and remain knowledgeable about client’s products and community standards Make well-balanced decisions and personally driven to be an effective advocate for our community Display a strong commitment to doing what’s right for our community in supporting the client’s mission Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Qualifications:  Fluent reading and writing skills in Russian Good written and verbal communication skills in English Eligibility to work in EU   Awareness of political and social situation in Russia Knowledge of modern culture, interest in current events, pop culture and history of Russia Reasoning and Analytical Capabilities Open for shift working system – morning, evening and night shifts We offer: Stable job - permanent labor contract Competitive salary for the local market Opportunity to plan your own working schedule Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate in the local lifestyle and culture. If this opportunity sounds appealing to you, please send your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 04, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Do you have a passion for online social media, want to be part of a fast-growing international team responsible for assuring a positive experience for millions of users every day and resolving unique online community challenges? If yes - we have an ideal job for you! For our location in Sofia, we are looking for a Social Media Content Review Analyst with knowledge of Kazakh, offering long-term stability in this permanent placement role.   Responsibilities: Assist our community and help resolve inquiries empathetically, accurately and on time Respond to user inquiries with high quality, speed, empathy and accuracy Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Become and remain knowledgeable about client’s products and community standards Make well-balanced decisions and personally driven to be an effective advocate for our community Display a strong commitment to doing what’s right for our community in supporting the client’s mission Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Qualifications:  Fluent reading and writing skills in Kazakh Good written and verbal communication skills in English  Awareness of a political and social situation in Kazakhstan Knowledge of modern culture, interest in current events, pop culture and history of Kazakhstan Reasoning and Analytical Capabilities Open for shift working system – morning, evening and night shifts We offer: Stable job (permanent labor contract) Competitive salary for the local market Opportunity to plan your own working schedule Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture. If this opportunity sounds appealing to you, please send your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
TELUS International Europe Sofia, Bulgaria
Jun 02, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Your responsibilities: Help out our players with any issues they might have via tickets & chat Make case by case player focused decisions in order to provide the best player experience we can Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Collaborate with a passionate team of gamers in order to give our support a player to player feel Our requirements: Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer. Have excellent Italian language skills with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices. Player empathy person. As a player, you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation. Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience. We offer: Stable job - a permanent labor contract Competitive salary for the local market Opportunity to plan your own working schedule Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture. We care about the well–being of our employees, invest in their future growth, encourage fun and team building initiatives! It sounds like the perfect job for you, apply now! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!
TELUS International Europe Sofia, Bulgaria
May 24, 2019
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. We challenge you to be part of the cool and fun team of WARgamers! What will be your daily challenges? Ensure player satisfaction by responding timely and accurately to the player’s complaints and disputes Perform investigation and documentation of game exploits, bugs and similar other issues pertaining to the online gaming world Ensure all players adhere to gaming rules and regulations Manage gaming operations and report game status to management on a daily basis Monitor disturbances and imbalances during games and provide corrective solutions What are our expectations? Very good level of Italian language & good level of English  Keen on playing games Understanding of Player Support We offer: Stable job - a permanent labor contract Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives. If this opportunity sounds appealing to you, apply now! Send us your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!
TELUS International Europe Sofia, Bulgaria
May 24, 2019
Full time
TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Your responsibilities: Assist our players with any issues they might experience or report Focus on the player and strive to provide the ultimate player experience Listen to the voice of the players and communicate it further to the appropriate teams Collaborate with our team in order to drive continuous improvement of internal and external processes. Our requirements:  To be passionate about Gaming To understand how Player Support and Gaming communities work and live To be fluent in Italian To have a good level of English To enjoy communication with people To be a self-motivated and outgoing person To have a friendly personality To have a troubleshooting mentality We offer: Stable job - a permanent labor contract Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly An international modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives. If this opportunity sounds appealing to you, apply now! Send us your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!