TELUS International Europe

About TELUS International Europe 

With a team of over 2800 people in Sofia and Plovdiv, TELUS International Europe is the biggest employer in the Business Process Outsourcing (BPO) sector in Bulgaria. The total number of our employees in Europe (Bulgaria, Romania, Great Britain and Ireland) is about 5,500, and globally we are more than 30,000.

TELUS International Europe offers its team members, located in four offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 40 additional social benefits such as fitness, yoga, psychologist, office massages and others. These are just some of the things that make us "the feel good company".

As a TELUS team member, you can be part of something bigger, participating in our CSR activities which reflect our philosophy to give where we live. Several times during the year we put aside our daily work to contribute to the local communities through TELUS Days of Giving events.

TELUS International Europe offers flexible working hours and excellent career development opportunities for people who are fluent in foreign languages. Every team member can benefit from a global learning & development program. Statistics show that over 80% of our managers have started their careers as a Customer Service Specialist.

For more information, please visit TELUSbg.com

TELUS International Europe Sofia, Bulgaria
Nov 30, 2018
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Do you have a passion for online social media, want to be part of a fast-growing international team responsible for assuring a positive experience for millions of users every day and resolving unique online community challenges? If yes – we have an ideal job for you! For our location in Sofia, we are looking for a Social Media Content Review Analyst with knowledge of Kazakh, offering long-term stability in this permanent placement role. Responsibilities: Assist our community and help resolve inquiries empathetically, accurately and on time Respond to user inquiries with high quality, speed, empathy and accuracy Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Become and remain knowledgeable about client’s products and community standards Make well-balanced decisions and personally driven to be an effective advocate for our community Display a strong commitment to doing what’s right for our community in supporting the client’s mission Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Qualifications: Fluent reading and writing skills in Kazakh Good written and verbal communication skills in English Awareness of political and social situation in Kazakhstan Knowledge of modern culture, interest in current events, pop culture and history of Kazakhstan Reasoning and Analytical Capabilities Open for shift working system – morning, evening and night shifts We offer: Stable job (permanent labor contract) Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets/Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly International modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment  Supportive work-life balance policies Continuous assistance and learning We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives. If this opportunity sounds appealing to you, apply now! Send us your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!
TELUS International Europe Sofia, Bulgaria
Nov 30, 2018
Full time
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. We challenge you to be part of the cool and fun team of WARgamers! What will be your daily challenges? Ensure player satisfaction by responding timely and accurately to the player’s complaints and disputes Perform investigation and documentation of game exploits, bugs and similar other issues pertaining to the online gaming world Ensure all players adhere to gaming rules and regulations Manage gaming operations and report game status to management on a daily basis Monitor disturbances and imbalances during games and provide corrective solutions What are our expectations? Very good level of Czech language & good level of English  Keen on playing games Understanding of Player Support We offer: Stable job (permanent labor contract) Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets/ Transportation from Airport/Up to one-month Free Accommodation in a hotel Meal tickets shall be granted monthly International modern working environment Special Discounts & Offers for all employees Employee referral bonus Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate into the local lifestyle and culture We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives If this opportunity sounds appealing to you, apply now! Send us your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can't wait to meet you!