Sep 18, 2019Full time
JAPANESE CUSTOMER SUPPORT ADVISOR Exciting new positions have presented themselves within our very successful Player Support department. Our client is going on the Japanese Market and are looking for an efficient, self-starter that can take ownership of our Japanese Support. This is an amazing career opportunity to be one of the first Japanese speakers within the team, which will naturally lead to opportunities to climb the ladder as the market grow’s. The main responsibilities include but are not limited to: Helping our customers via email. Chat will be added at a later stage along with the possibility of phone support dependant on the client’s needs. Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality. Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management. Creation, coordination, and monitoring of ongoing bonus campaigns. Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality. Some translation and copywriting tasks. We would like you to have/be: Fluent in English – both verbal and written. You are able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry. Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners. You are able to think outside the box and adapt to any given situation. Ambitious and can imagine a future career in the iGaming industry. For the successful candidates with the right motivation and drive, this is a great opportunity to be part of a truly unique and challenging way of delivering support services. Amazing benefits, not limited to: Free breakfast and lunch Monday to Friday Fully stocked fridge with sandwiches, fruit, yogurts, etc. Playstation/Games Area. Multiple teams and company events throughout the year. Complimentary maid service to your home/apartment.