Sep 15, 2019Permanent
Company Introduction Our client is a leading provider of back up software. Job Responsibilities and Duties Diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements; Build personal customer relationships and focus on offering an awesome customer experience; Escalate issues to our development team and co-ordinate such issues until they are solved; Convey customer feedback to product development staff; Keep customers informed on how and when issues are resolved; Work in a team, on a roster for 24/7 worldwide coverage; Complete other duties as assigned. Experience Experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc. Personal Skills Excellent logical, analytical and problem-solving skills; A very high level of English (written and spoken); Good customer etiquette and the ability to manage high profile customers well under pressure; Have a good understanding of basic networking protocols; Be a quick learner and self-starter; Have a good sense of humour. Career Opportunities Good career prospects await the right candidate; Bonus skills.