Sep 21, 2019Full time
Our client is looking for a passionate Assistant Contact Centre Manager. This person will be a floor manager, taking immediate management decisions on the contact center floor to drive the KPIs. You will coordinate a team of Team Leaders, being responsible for their motivation, training and development. You will report to the Contact Center Manager and interact with the corporate client to report the team’s results. Responsibilities: Manage a team of Supervisors (Team Leaders), monitor their performance, work on their development and provide them with training and support; Analyze and report main results and KPIs to the Contact Center Manager and to the client; Identify potential risks and opportunities of improvement; Ensure the correct implementation of the standard processes and procedures. Your Profile: Proven managerial experience in a sales environment; Strong experience of people management; Experience in the BPO industry; Excellent communication skills; Ability to make decisions under high levels of stress. You communicate easily with different types of stakeholders; Passionate about sales, technology and the internet; Ability to speak and write English fluently; Experience in advertising sales (Google Ads) is a plus. Our client offers: Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Young, dynamic and multicultural environment; Possibility to live in one of our apartments; Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); Free Portuguese language courses, sport activities and organized events.