Sep 16, 2019Full time
Ferratum Group is an international provider of mobile banking and digital consumer and small business loans, distributed and managed by mobile devices. Founded in 2005 and headquartered in Helsinki, Finland, Ferratum has expanded rapidly to operate across Europe, Africa, South and North America and the Asia-Pacific region. As a pioneer in digital and mobile financial services technology, Ferratum is at the forefront of the digital banking revolution. Ferratum Mobile Bank, launched in 2016, is an innovative mobile banking platform offering a range of banking services, including real time digital payments and transfers, within a single app which is currently available in five European markets. Ferratum Group is listed on the Prime Standard of Frankfurt Stock Exchange under symbol 'FRU'. CSO’s role is in assisting the on boarding process for new customers, assisting the operational processes for new and existing customers, charge of development, cancellation of customer deposit accounts (current account, savings account, term deposit account) and responsible for all customer’s processes. Job tasks Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services; Ensure that company’s accounts are opened per the company’s product and service guidelines; Building a rapport with the customers whilst addressing any issues relating to any of the company’s products; Identify selling opportunities after analysing the customer’s needs; Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel). Requirements Fluent in both English and German oral and written. Additional languages will be a benefit. Previous working experience in a similar environment is a plus. Computer skills. Team player and customer oriented. Willingness to learn and expand horizons. We offer The opportunity to work in a dynamically international evolving company; Opportunities for growth, realization of own ideas and further training; Professional and attentive environment; Other company benefits ( performance-based bonus scheme,company events, gym card, transport solution for night shifts whenever the public transport is not available,internal development training sessions ). Why join Ferratum? We actively strive to create the right environment and provide the right tools for our employees to enjoy their work and to thrive. Joining Ferratum you will: · feel that we believe in the development of our employees through training, education and by providing conditions which lead to increased productivity, motivation, performance and engagement · join a fast and growing international finance company · enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture · be offered a competitive salary, benefit packages and other additional perks · have fun at work.