Job Description
Are you an experienced strategic thinker who has a hands-on approach to management? We are seeking to recruit an IT Service Delivery Manager to join a growing team. If you think you have what it takes, we want to hear from you.
What is expected of you?
Maintain high performing service support functions
Take ownership of the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities when required
Champion Service and Support in all projects and develop a strong understanding of the impact of projects in the delivery of service
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
Support the Group InfoSec Officer in the definition and enforcement of end user security, disaster recovery and business continuity solutions
Contribute to strategic planning and implementation of Group-wide IT/IS solutions
Advise on options, risks, impact and cost vs. benefit analysis of IT/IS solutions to business processes
Define the Standard Desktop Environment for use with key corporate applications, ensure regular SDE performance testing
Work with the infrastructure team to evolve standards for hardware, software and security in the desktop environment
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
Design SLAs for IT Services Delivery, negotiate and regularly maintain them with business representatives and other stakeholders.
What are you expected to bring?
Experienced Service Management professional with a passion for Service Improvement
ITIL Qualified with expert knowledge of ITIL disciplines
Previous experience as a Team Lead or demonstrable experience in leading virtual teams
Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Knowledge of IT infrastructure and support
Basic understanding of information security principles and concepts
Capability to coordinate the activities on the group level Infrastructure projects and the interface between Group IT, the office of the COO and other company’s departments
What's in it for you?
Dynamic working environment
Competitive Salary
Feb 12, 2019
Full time
Job Description
Are you an experienced strategic thinker who has a hands-on approach to management? We are seeking to recruit an IT Service Delivery Manager to join a growing team. If you think you have what it takes, we want to hear from you.
What is expected of you?
Maintain high performing service support functions
Take ownership of the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities when required
Champion Service and Support in all projects and develop a strong understanding of the impact of projects in the delivery of service
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
Support the Group InfoSec Officer in the definition and enforcement of end user security, disaster recovery and business continuity solutions
Contribute to strategic planning and implementation of Group-wide IT/IS solutions
Advise on options, risks, impact and cost vs. benefit analysis of IT/IS solutions to business processes
Define the Standard Desktop Environment for use with key corporate applications, ensure regular SDE performance testing
Work with the infrastructure team to evolve standards for hardware, software and security in the desktop environment
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
Design SLAs for IT Services Delivery, negotiate and regularly maintain them with business representatives and other stakeholders.
What are you expected to bring?
Experienced Service Management professional with a passion for Service Improvement
ITIL Qualified with expert knowledge of ITIL disciplines
Previous experience as a Team Lead or demonstrable experience in leading virtual teams
Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Knowledge of IT infrastructure and support
Basic understanding of information security principles and concepts
Capability to coordinate the activities on the group level Infrastructure projects and the interface between Group IT, the office of the COO and other company’s departments
What's in it for you?
Dynamic working environment
Competitive Salary
Role – IT Service Assurance Manager
Salary - £50,000 - £60,000 + Benefits
Location – Halifax
My client is a European Leading Insurance company who are looking for an experienced IT Service Assurance Manager Architect who is responsible for the delivering of my client’s services in a consistent, predictable manner by executing against a consistent delivery framework, aligned to industry standards of relevance.
This is a vital role that will act as a focal point for the definition, implementation and monitoring adherence to these standard methods of quality delivery.
What would you be responsible for in this role?
Ownership of a robust Service Assurance capability supporting IT Controls.
Represent IT for all audits undertaken throughout the year.
Control and management of all IT audits and subsequent audit actions.
Continuous monitoring and development of key IT controls with focus on Continual Service Improvement.
Drive industry standard best practice within IT Services e.g.ISO20000.
Work closely with the ‘Lines of Defence’ to ensure areas such as Security, Compliance and Risk are embedded in our key procedures
Ensure service documentation is written to agreed and consistent standard.
Produce KPI’s to demonstrate adherence to best practice.
Essential
Demonstrable Stakeholder management experience
Excellent Communications skills.
Experience of Risk Management
Experience of working within an ISO27001 Framework
Positive and enthusiastic approach
Broad Service Management experience
Qualifications
ITIL Foundation
Feb 12, 2019
Full time
Role – IT Service Assurance Manager
Salary - £50,000 - £60,000 + Benefits
Location – Halifax
My client is a European Leading Insurance company who are looking for an experienced IT Service Assurance Manager Architect who is responsible for the delivering of my client’s services in a consistent, predictable manner by executing against a consistent delivery framework, aligned to industry standards of relevance.
This is a vital role that will act as a focal point for the definition, implementation and monitoring adherence to these standard methods of quality delivery.
What would you be responsible for in this role?
Ownership of a robust Service Assurance capability supporting IT Controls.
Represent IT for all audits undertaken throughout the year.
Control and management of all IT audits and subsequent audit actions.
Continuous monitoring and development of key IT controls with focus on Continual Service Improvement.
Drive industry standard best practice within IT Services e.g.ISO20000.
Work closely with the ‘Lines of Defence’ to ensure areas such as Security, Compliance and Risk are embedded in our key procedures
Ensure service documentation is written to agreed and consistent standard.
Produce KPI’s to demonstrate adherence to best practice.
Essential
Demonstrable Stakeholder management experience
Excellent Communications skills.
Experience of Risk Management
Experience of working within an ISO27001 Framework
Positive and enthusiastic approach
Broad Service Management experience
Qualifications
ITIL Foundation
Responsibilities
The responsibilities of Service Delivery Manager include (but are not limited to): • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems; • Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup; • Act as the gatekeeper to a stable production environment – ensure that nothing is released to production that has not been fully tested and quality assured; • Maintaining services once they are live by measuring and monitoring availability, latency and overall system health; • Develop a strong understanding of projects within MoneyMatrix, and the wider organisation, ensuring service impact is minimised and agreed; • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services; • Provide regular and accurate management reporting on IT Service performance; • Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way; • The Service Delivery Manager will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
Requirements: Essential: • Bachelor’s or Master’s degree in computer science or an equivalent qualification; • Fluent in English, both in spoken and written form; • 3+ years of professional experience in a similar role; • Proven expertise in Software Release Management, Configuration Management or Project Management; • Broad view of software development methodologies and best practices; • Very good understanding of quality assurance at various life cycles of product development; • Experience in agile software development life cycle; • Ability to work efficiently under pressure with tight deadlines and demanding quality objectives; • Critical thinking and problem-solving skills; • Good planning and organizational skills; Nice to have: • Experience in testing, test automation and respective tools; • Experience in a relevant domain – finance & payments, delivery of Software as a Service; • Software development experience; • Experience working with software development and automated test tooling (in particular C# and .NET Framework 4.0 or 4.5).
Jan 26, 2019
Full time
Responsibilities
The responsibilities of Service Delivery Manager include (but are not limited to): • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems; • Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup; • Act as the gatekeeper to a stable production environment – ensure that nothing is released to production that has not been fully tested and quality assured; • Maintaining services once they are live by measuring and monitoring availability, latency and overall system health; • Develop a strong understanding of projects within MoneyMatrix, and the wider organisation, ensuring service impact is minimised and agreed; • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services; • Provide regular and accurate management reporting on IT Service performance; • Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way; • The Service Delivery Manager will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
Requirements: Essential: • Bachelor’s or Master’s degree in computer science or an equivalent qualification; • Fluent in English, both in spoken and written form; • 3+ years of professional experience in a similar role; • Proven expertise in Software Release Management, Configuration Management or Project Management; • Broad view of software development methodologies and best practices; • Very good understanding of quality assurance at various life cycles of product development; • Experience in agile software development life cycle; • Ability to work efficiently under pressure with tight deadlines and demanding quality objectives; • Critical thinking and problem-solving skills; • Good planning and organizational skills; Nice to have: • Experience in testing, test automation and respective tools; • Experience in a relevant domain – finance & payments, delivery of Software as a Service; • Software development experience; • Experience working with software development and automated test tooling (in particular C# and .NET Framework 4.0 or 4.5).
What is a Delivery Manager?
Responsibility over delivery of feature requests coming from inside or outside the company;
Define and follow a repeatable process to ensure traceability of requests from scope definition until the actual implementation and roll-out in formal internal/external release note;
Communicate directly or broadcasts via tools for self-information for company-wide stakeholders on progress of feature implementation and forecasted finish dates. Segregated per requester/ client.
Responsibilities:
Collaborate with Account Management and Business Unit leaders in order to ensure business needs coming from clients have all necessary details to qualify for entering the delivery processes;
Facilitate meetings of internal/external client representatives from requester with the ones executing it, in order to help clarify requirements up to a level in which can enter the internal Business Analysis process;
Follow through Business Analysis processes inside Business Units for incoming request and ensure it progresses according to expectations. Help unlock blocker situations with missing information, slow-responsive people, and additional information necessary as needed;
Make sure Business Requirements are complete and follow through, in order to see them broken down in Functional+Non-functional requirements, and a technical concept for implementation;
Follow-up with Business Units leaders to see items placed on timelines;
Participate in Demos and other meetings to make sure team deliver according to commitment on timelines;
Evaluate release notes to check that official communication confirms and follows the execution and tracking;
Follow scrum processes to make sure items are taken into sprint as promised and that scope is not changed without proper announcement;
Use tools like JIRA, Confluence, Road map plugins, Smart-sheets for collaboration and exchange of information;
Pro-actively use diplomacy and business communication skills to address incoming or occurring situations and improve chances of delivery from customer perspective;
Participate in prioritization meetings as a representative of the customer and follow the customer interests in seeing the items to deliver implemented as committed.
Requirements:
At least one of the 4 skills bellow:
Project management skills – medium level. Scope management area must be well known and understood. Good planning and monitoring skills.
Business Analysis skills – medium level. Ability to correctly spec business requirements/functional requirements.
Technical knowledge – architecture/concepts is considered an advantage.
Agile – especially Scrum/ Kanban awareness in order to understand how delivery happens from teams across the company.
Other hard skills:
Business communication – written and oral;
Knowledge of tools like JIRA, Confluence would be well appreciated;
English advanced – reading and writing.
Soft skills:
Self-starter, detail-oriented person;
Persistent personality, result-oriented;
Very organized and good coordinator. Very good personal intercommunication skills;
Process oriented – ability to define, follow, and explain a process. Understand a structured purpose and how to buy-in from involved actors;
Empathetic, customer-oriented, team-player;
Eager to learn more about gambling, sports betting, electronic payments; licensing in the gambling industry and software development;
Previous experience with software development preferred.
Jan 26, 2019
Full time
What is a Delivery Manager?
Responsibility over delivery of feature requests coming from inside or outside the company;
Define and follow a repeatable process to ensure traceability of requests from scope definition until the actual implementation and roll-out in formal internal/external release note;
Communicate directly or broadcasts via tools for self-information for company-wide stakeholders on progress of feature implementation and forecasted finish dates. Segregated per requester/ client.
Responsibilities:
Collaborate with Account Management and Business Unit leaders in order to ensure business needs coming from clients have all necessary details to qualify for entering the delivery processes;
Facilitate meetings of internal/external client representatives from requester with the ones executing it, in order to help clarify requirements up to a level in which can enter the internal Business Analysis process;
Follow through Business Analysis processes inside Business Units for incoming request and ensure it progresses according to expectations. Help unlock blocker situations with missing information, slow-responsive people, and additional information necessary as needed;
Make sure Business Requirements are complete and follow through, in order to see them broken down in Functional+Non-functional requirements, and a technical concept for implementation;
Follow-up with Business Units leaders to see items placed on timelines;
Participate in Demos and other meetings to make sure team deliver according to commitment on timelines;
Evaluate release notes to check that official communication confirms and follows the execution and tracking;
Follow scrum processes to make sure items are taken into sprint as promised and that scope is not changed without proper announcement;
Use tools like JIRA, Confluence, Road map plugins, Smart-sheets for collaboration and exchange of information;
Pro-actively use diplomacy and business communication skills to address incoming or occurring situations and improve chances of delivery from customer perspective;
Participate in prioritization meetings as a representative of the customer and follow the customer interests in seeing the items to deliver implemented as committed.
Requirements:
At least one of the 4 skills bellow:
Project management skills – medium level. Scope management area must be well known and understood. Good planning and monitoring skills.
Business Analysis skills – medium level. Ability to correctly spec business requirements/functional requirements.
Technical knowledge – architecture/concepts is considered an advantage.
Agile – especially Scrum/ Kanban awareness in order to understand how delivery happens from teams across the company.
Other hard skills:
Business communication – written and oral;
Knowledge of tools like JIRA, Confluence would be well appreciated;
English advanced – reading and writing.
Soft skills:
Self-starter, detail-oriented person;
Persistent personality, result-oriented;
Very organized and good coordinator. Very good personal intercommunication skills;
Process oriented – ability to define, follow, and explain a process. Understand a structured purpose and how to buy-in from involved actors;
Empathetic, customer-oriented, team-player;
Eager to learn more about gambling, sports betting, electronic payments; licensing in the gambling industry and software development;
Previous experience with software development preferred.
