Responsibilities
The responsibilities of Service Delivery Manager include (but are not limited to): • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems; • Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup; • Act as the gatekeeper to a stable production environment – ensure that nothing is released to production that has not been fully tested and quality assured; • Maintaining services once they are live by measuring and monitoring availability, latency and overall system health; • Develop a strong understanding of projects within MoneyMatrix, and the wider organisation, ensuring service impact is minimised and agreed; • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services; • Provide regular and accurate management reporting on IT Service performance; • Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way; • The Service Delivery Manager will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
Requirements: Essential: • Bachelor’s or Master’s degree in computer science or an equivalent qualification; • Fluent in English, both in spoken and written form; • 3+ years of professional experience in a similar role; • Proven expertise in Software Release Management, Configuration Management or Project Management; • Broad view of software development methodologies and best practices; • Very good understanding of quality assurance at various life cycles of product development; • Experience in agile software development life cycle; • Ability to work efficiently under pressure with tight deadlines and demanding quality objectives; • Critical thinking and problem-solving skills; • Good planning and organizational skills; Nice to have: • Experience in testing, test automation and respective tools; • Experience in a relevant domain – finance & payments, delivery of Software as a Service; • Software development experience; • Experience working with software development and automated test tooling (in particular C# and .NET Framework 4.0 or 4.5).
Apr 23, 2019
Full time
Responsibilities
The responsibilities of Service Delivery Manager include (but are not limited to): • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems; • Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup; • Act as the gatekeeper to a stable production environment – ensure that nothing is released to production that has not been fully tested and quality assured; • Maintaining services once they are live by measuring and monitoring availability, latency and overall system health; • Develop a strong understanding of projects within MoneyMatrix, and the wider organisation, ensuring service impact is minimised and agreed; • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services; • Provide regular and accurate management reporting on IT Service performance; • Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way; • The Service Delivery Manager will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
Requirements: Essential: • Bachelor’s or Master’s degree in computer science or an equivalent qualification; • Fluent in English, both in spoken and written form; • 3+ years of professional experience in a similar role; • Proven expertise in Software Release Management, Configuration Management or Project Management; • Broad view of software development methodologies and best practices; • Very good understanding of quality assurance at various life cycles of product development; • Experience in agile software development life cycle; • Ability to work efficiently under pressure with tight deadlines and demanding quality objectives; • Critical thinking and problem-solving skills; • Good planning and organizational skills; Nice to have: • Experience in testing, test automation and respective tools; • Experience in a relevant domain – finance & payments, delivery of Software as a Service; • Software development experience; • Experience working with software development and automated test tooling (in particular C# and .NET Framework 4.0 or 4.5).
What is a Delivery Manager?
Responsibility over delivery of feature requests coming from inside or outside the company;
Define and follow a repeatable process to ensure traceability of requests from scope definition until the actual implementation and roll-out in formal internal/external release note;
Communicate directly or broadcasts via tools for self-information for company-wide stakeholders on progress of feature implementation and forecasted finish dates. Segregated per requester/ client.
Responsibilities:
Collaborate with Account Management and Business Unit leaders in order to ensure business needs coming from clients have all necessary details to qualify for entering the delivery processes;
Facilitate meetings of internal/external client representatives from requester with the ones executing it, in order to help clarify requirements up to a level in which can enter the internal Business Analysis process;
Follow through Business Analysis processes inside Business Units for incoming request and ensure it progresses according to expectations. Help unlock blocker situations with missing information, slow-responsive people, and additional information necessary as needed;
Make sure Business Requirements are complete and follow through, in order to see them broken down in Functional+Non-functional requirements, and a technical concept for implementation;
Follow-up with Business Units leaders to see items placed on timelines;
Participate in Demos and other meetings to make sure team deliver according to commitment on timelines;
Evaluate release notes to check that official communication confirms and follows the execution and tracking;
Follow scrum processes to make sure items are taken into sprint as promised and that scope is not changed without proper announcement;
Use tools like JIRA, Confluence, Road map plugins, Smart-sheets for collaboration and exchange of information;
Pro-actively use diplomacy and business communication skills to address incoming or occurring situations and improve chances of delivery from customer perspective;
Participate in prioritization meetings as a representative of the customer and follow the customer interests in seeing the items to deliver implemented as committed.
Requirements:
At least one of the 4 skills bellow:
Project management skills – medium level. Scope management area must be well known and understood. Good planning and monitoring skills.
Business Analysis skills – medium level. Ability to correctly spec business requirements/functional requirements.
Technical knowledge – architecture/concepts is considered an advantage.
Agile – especially Scrum/ Kanban awareness in order to understand how delivery happens from teams across the company.
Other hard skills:
Business communication – written and oral;
Knowledge of tools like JIRA, Confluence would be well appreciated;
English advanced – reading and writing.
Soft skills:
Self-starter, detail-oriented person;
Persistent personality, result-oriented;
Very organized and good coordinator. Very good personal intercommunication skills;
Process oriented – ability to define, follow, and explain a process. Understand a structured purpose and how to buy-in from involved actors;
Empathetic, customer-oriented, team-player;
Eager to learn more about gambling, sports betting, electronic payments; licensing in the gambling industry and software development;
Previous experience with software development preferred.
Apr 23, 2019
Full time
What is a Delivery Manager?
Responsibility over delivery of feature requests coming from inside or outside the company;
Define and follow a repeatable process to ensure traceability of requests from scope definition until the actual implementation and roll-out in formal internal/external release note;
Communicate directly or broadcasts via tools for self-information for company-wide stakeholders on progress of feature implementation and forecasted finish dates. Segregated per requester/ client.
Responsibilities:
Collaborate with Account Management and Business Unit leaders in order to ensure business needs coming from clients have all necessary details to qualify for entering the delivery processes;
Facilitate meetings of internal/external client representatives from requester with the ones executing it, in order to help clarify requirements up to a level in which can enter the internal Business Analysis process;
Follow through Business Analysis processes inside Business Units for incoming request and ensure it progresses according to expectations. Help unlock blocker situations with missing information, slow-responsive people, and additional information necessary as needed;
Make sure Business Requirements are complete and follow through, in order to see them broken down in Functional+Non-functional requirements, and a technical concept for implementation;
Follow-up with Business Units leaders to see items placed on timelines;
Participate in Demos and other meetings to make sure team deliver according to commitment on timelines;
Evaluate release notes to check that official communication confirms and follows the execution and tracking;
Follow scrum processes to make sure items are taken into sprint as promised and that scope is not changed without proper announcement;
Use tools like JIRA, Confluence, Road map plugins, Smart-sheets for collaboration and exchange of information;
Pro-actively use diplomacy and business communication skills to address incoming or occurring situations and improve chances of delivery from customer perspective;
Participate in prioritization meetings as a representative of the customer and follow the customer interests in seeing the items to deliver implemented as committed.
Requirements:
At least one of the 4 skills bellow:
Project management skills – medium level. Scope management area must be well known and understood. Good planning and monitoring skills.
Business Analysis skills – medium level. Ability to correctly spec business requirements/functional requirements.
Technical knowledge – architecture/concepts is considered an advantage.
Agile – especially Scrum/ Kanban awareness in order to understand how delivery happens from teams across the company.
Other hard skills:
Business communication – written and oral;
Knowledge of tools like JIRA, Confluence would be well appreciated;
English advanced – reading and writing.
Soft skills:
Self-starter, detail-oriented person;
Persistent personality, result-oriented;
Very organized and good coordinator. Very good personal intercommunication skills;
Process oriented – ability to define, follow, and explain a process. Understand a structured purpose and how to buy-in from involved actors;
Empathetic, customer-oriented, team-player;
Eager to learn more about gambling, sports betting, electronic payments; licensing in the gambling industry and software development;
Previous experience with software development preferred.
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Apr 22, 2019
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis.
Apr 15, 2019
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis.
Role – IT Service Assurance Manager
Salary - £50,000 - £60,000 + Benefits
Location – Halifax
My client is a European Leading Insurance company who are looking for an experienced IT Service Assurance Manager Architect who is responsible for the delivering of my client’s services in a consistent, predictable manner by executing against a consistent delivery framework, aligned to industry standards of relevance.
This is a vital role that will act as a focal point for the definition, implementation and monitoring adherence to these standard methods of quality delivery.
What would you be responsible for in this role?
Ownership of a robust Service Assurance capability supporting IT Controls.
Represent IT for all audits undertaken throughout the year.
Control and management of all IT audits and subsequent audit actions.
Continuous monitoring and development of key IT controls with focus on Continual Service Improvement.
Drive industry standard best practice within IT Services e.g.ISO20000.
Work closely with the ‘Lines of Defence’ to ensure areas such as Security, Compliance and Risk are embedded in our key procedures
Ensure service documentation is written to agreed and consistent standard.
Produce KPI’s to demonstrate adherence to best practice.
Essential
Demonstrable Stakeholder management experience
Excellent Communications skills.
Experience of Risk Management
Experience of working within an ISO27001 Framework
Positive and enthusiastic approach
Broad Service Management experience
Qualifications
ITIL Foundation
Apr 11, 2019
Full time
Role – IT Service Assurance Manager
Salary - £50,000 - £60,000 + Benefits
Location – Halifax
My client is a European Leading Insurance company who are looking for an experienced IT Service Assurance Manager Architect who is responsible for the delivering of my client’s services in a consistent, predictable manner by executing against a consistent delivery framework, aligned to industry standards of relevance.
This is a vital role that will act as a focal point for the definition, implementation and monitoring adherence to these standard methods of quality delivery.
What would you be responsible for in this role?
Ownership of a robust Service Assurance capability supporting IT Controls.
Represent IT for all audits undertaken throughout the year.
Control and management of all IT audits and subsequent audit actions.
Continuous monitoring and development of key IT controls with focus on Continual Service Improvement.
Drive industry standard best practice within IT Services e.g.ISO20000.
Work closely with the ‘Lines of Defence’ to ensure areas such as Security, Compliance and Risk are embedded in our key procedures
Ensure service documentation is written to agreed and consistent standard.
Produce KPI’s to demonstrate adherence to best practice.
Essential
Demonstrable Stakeholder management experience
Excellent Communications skills.
Experience of Risk Management
Experience of working within an ISO27001 Framework
Positive and enthusiastic approach
Broad Service Management experience
Qualifications
ITIL Foundation
Job Description
Are you an experienced strategic thinker who has a hands-on approach to management? We are seeking to recruit an IT Service Delivery Manager to join a growing team. If you think you have what it takes, we want to hear from you.
What is expected of you?
Maintain high performing service support functions
Take ownership of the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities when required
Champion Service and Support in all projects and develop a strong understanding of the impact of projects in the delivery of service
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
Support the Group InfoSec Officer in the definition and enforcement of end user security, disaster recovery and business continuity solutions
Contribute to strategic planning and implementation of Group-wide IT/IS solutions
Advise on options, risks, impact and cost vs. benefit analysis of IT/IS solutions to business processes
Define the Standard Desktop Environment for use with key corporate applications, ensure regular SDE performance testing
Work with the infrastructure team to evolve standards for hardware, software and security in the desktop environment
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
Design SLAs for IT Services Delivery, negotiate and regularly maintain them with business representatives and other stakeholders.
What are you expected to bring?
Experienced Service Management professional with a passion for Service Improvement
ITIL Qualified with expert knowledge of ITIL disciplines
Previous experience as a Team Lead or demonstrable experience in leading virtual teams
Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Knowledge of IT infrastructure and support
Basic understanding of information security principles and concepts
Capability to coordinate the activities on the group level Infrastructure projects and the interface between Group IT, the office of the COO and other company’s departments
What's in it for you?
Dynamic working environment
Competitive Salary
Apr 11, 2019
Full time
Job Description
Are you an experienced strategic thinker who has a hands-on approach to management? We are seeking to recruit an IT Service Delivery Manager to join a growing team. If you think you have what it takes, we want to hear from you.
What is expected of you?
Maintain high performing service support functions
Take ownership of the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities when required
Champion Service and Support in all projects and develop a strong understanding of the impact of projects in the delivery of service
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
Support the Group InfoSec Officer in the definition and enforcement of end user security, disaster recovery and business continuity solutions
Contribute to strategic planning and implementation of Group-wide IT/IS solutions
Advise on options, risks, impact and cost vs. benefit analysis of IT/IS solutions to business processes
Define the Standard Desktop Environment for use with key corporate applications, ensure regular SDE performance testing
Work with the infrastructure team to evolve standards for hardware, software and security in the desktop environment
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
Design SLAs for IT Services Delivery, negotiate and regularly maintain them with business representatives and other stakeholders.
What are you expected to bring?
Experienced Service Management professional with a passion for Service Improvement
ITIL Qualified with expert knowledge of ITIL disciplines
Previous experience as a Team Lead or demonstrable experience in leading virtual teams
Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Knowledge of IT infrastructure and support
Basic understanding of information security principles and concepts
Capability to coordinate the activities on the group level Infrastructure projects and the interface between Group IT, the office of the COO and other company’s departments
What's in it for you?
Dynamic working environment
Competitive Salary
Service Desk Agent Malta This person will help with everyday support to our fast and dynamically growing company with over 250 active workstations. We need a candidate that is driven, has excellent problem solving and troubleshooting ability. The candidate must have a good level of English and the following skills:
Knowledge of Windows 10.
Knowledge of Office 365.
Basic knowledge of AD (users and groups creation).
Basic networking knowledge.
Excellent attitude to service colleagues and guests.
Extra skills that will be considered a plus:
Basic knowledge of ServiceNow ticketing system.
Basic knowledge of VOIP.
Basic knowledge of Powershell.
Apr 05, 2019
Full time
Service Desk Agent Malta This person will help with everyday support to our fast and dynamically growing company with over 250 active workstations. We need a candidate that is driven, has excellent problem solving and troubleshooting ability. The candidate must have a good level of English and the following skills:
Knowledge of Windows 10.
Knowledge of Office 365.
Basic knowledge of AD (users and groups creation).
Basic networking knowledge.
Excellent attitude to service colleagues and guests.
Extra skills that will be considered a plus:
Basic knowledge of ServiceNow ticketing system.
Basic knowledge of VOIP.
Basic knowledge of Powershell.
Investment Services Support Officer Malta In accordance with our continuous effort to deliver the highest levels of customer service, we are currently offering the following opportunity to join our growing team. The role includes:
Greeting and communicating effectively and courteously with clients and delivering outstanding customer care
Providing help and guidance to clients based upon a solid understanding of our company’s products and our wide range of services.
Regularly achieving your set Key Performance Indicators (KPI’s) and working with the sales team to drive positive company results.
Keeping accurate records of discussions and correspondence with customers by using the company’s Customer Relationship Manager (CRM) system and assisting team members with their diary management.
Demonstrating a commitment to improving your own customer service skills on an ongoing basis and a willingness to develop your career.
Requirements:
The ideal applicant should be friendly, patient, able to work in a fast-paced environment and as part of a team.
They should also be attentive to detail, capable of accurate record-keeping, ability to work to deadlines, able to prioritise, be a critical thinker and problem-solver with good listening skills.
Applicants must be fluent in English and Maltese.
Applicants must be available to work on a roster basis between Monday and Friday 8.30- 18.30 and Saturday from 09:00 till 13:00 totalling 40 hours per week.
Apr 05, 2019
Full time
Investment Services Support Officer Malta In accordance with our continuous effort to deliver the highest levels of customer service, we are currently offering the following opportunity to join our growing team. The role includes:
Greeting and communicating effectively and courteously with clients and delivering outstanding customer care
Providing help and guidance to clients based upon a solid understanding of our company’s products and our wide range of services.
Regularly achieving your set Key Performance Indicators (KPI’s) and working with the sales team to drive positive company results.
Keeping accurate records of discussions and correspondence with customers by using the company’s Customer Relationship Manager (CRM) system and assisting team members with their diary management.
Demonstrating a commitment to improving your own customer service skills on an ongoing basis and a willingness to develop your career.
Requirements:
The ideal applicant should be friendly, patient, able to work in a fast-paced environment and as part of a team.
They should also be attentive to detail, capable of accurate record-keeping, ability to work to deadlines, able to prioritise, be a critical thinker and problem-solver with good listening skills.
Applicants must be fluent in English and Maltese.
Applicants must be available to work on a roster basis between Monday and Friday 8.30- 18.30 and Saturday from 09:00 till 13:00 totalling 40 hours per week.
Corporate Executive Malta Our Client is a reputable and establish group of companies which operates in the Corporate fields, specialising in company incorporation and maintenance, corporate structures, mergers and acquisitions, residence-by-investment, citizenship-by-investment and trusts. Responsibilities:
Day-to-Day administration
Preparing M&A’s
Resolutions
Taking Minutes
Share Certificates and registers for companies
Maintenance of companies
Process MFSA forms
Compliance reviews
Mentoring a Junior Team Member
Requirements:
Minimum of 2 years in a Corporate Service Provider
A good standard level of Education
Proficiency in Microsoft tools
Able to delegate duties to the corporate team
Fluent in English
Other language is considered as a plus
Meticulous and motivated
Excellent organisational skills
Mar 30, 2019
Full time
Corporate Executive Malta Our Client is a reputable and establish group of companies which operates in the Corporate fields, specialising in company incorporation and maintenance, corporate structures, mergers and acquisitions, residence-by-investment, citizenship-by-investment and trusts. Responsibilities:
Day-to-Day administration
Preparing M&A’s
Resolutions
Taking Minutes
Share Certificates and registers for companies
Maintenance of companies
Process MFSA forms
Compliance reviews
Mentoring a Junior Team Member
Requirements:
Minimum of 2 years in a Corporate Service Provider
A good standard level of Education
Proficiency in Microsoft tools
Able to delegate duties to the corporate team
Fluent in English
Other language is considered as a plus
Meticulous and motivated
Excellent organisational skills
Italian speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies. You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & Italian is essential.
2 years work experience.
1+ years experience required in call centre managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Mar 30, 2019
Full time
Italian speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies. You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & Italian is essential.
2 years work experience.
1+ years experience required in call centre managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Service Desk Agent Malta This person will help with everyday support to our fast and dynamically growing company with over 250 active workstations. We need a candidate that is driven, has excellent problem solving and troubleshooting ability. The candidate must have a good level of English and the following skills:
Knowledge of Windows 10.
Knowledge of Office 365.
Basic knowledge of AD (users and groups creation).
Basic networking knowledge.
Excellent attitude to service colleagues and guests.
Extra skills that will be considered a plus:
Basic knowledge of ServiceNow ticketing system.
Basic knowledge of VOIP.
Basic knowledge of Powershell.
Mar 27, 2019
Full time
Service Desk Agent Malta This person will help with everyday support to our fast and dynamically growing company with over 250 active workstations. We need a candidate that is driven, has excellent problem solving and troubleshooting ability. The candidate must have a good level of English and the following skills:
Knowledge of Windows 10.
Knowledge of Office 365.
Basic knowledge of AD (users and groups creation).
Basic networking knowledge.
Excellent attitude to service colleagues and guests.
Extra skills that will be considered a plus:
Basic knowledge of ServiceNow ticketing system.
Basic knowledge of VOIP.
Basic knowledge of Powershell.
