Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Aug 24, 2019
Full time
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Aug 22, 2019
Full time
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Italian speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies. You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & Italian is essential.
2 years work experience.
1+ years experience required in call centre managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Aug 22, 2019
Full time
Italian speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies. You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & Italian is essential.
2 years work experience.
1+ years experience required in call centre managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Corporate Executive Malta Our Client is a reputable and establish group of companies which operates in the Corporate fields, specialising in company incorporation and maintenance, corporate structures, mergers and acquisitions, residence-by-investment, citizenship-by-investment and trusts. Responsibilities:
Day-to-Day administration
Preparing M&A’s
Resolutions
Taking Minutes
Share Certificates and registers for companies
Maintenance of companies
Process MFSA forms
Compliance reviews
Mentoring a Junior Team Member
Requirements:
Minimum of 2 years in a Corporate Service Provider
A good standard level of Education
Proficiency in Microsoft tools
Able to delegate duties to the corporate team
Fluent in English
Other language is considered as a plus
Meticulous and motivated
Excellent organisational skills
Aug 22, 2019
Full time
Corporate Executive Malta Our Client is a reputable and establish group of companies which operates in the Corporate fields, specialising in company incorporation and maintenance, corporate structures, mergers and acquisitions, residence-by-investment, citizenship-by-investment and trusts. Responsibilities:
Day-to-Day administration
Preparing M&A’s
Resolutions
Taking Minutes
Share Certificates and registers for companies
Maintenance of companies
Process MFSA forms
Compliance reviews
Mentoring a Junior Team Member
Requirements:
Minimum of 2 years in a Corporate Service Provider
A good standard level of Education
Proficiency in Microsoft tools
Able to delegate duties to the corporate team
Fluent in English
Other language is considered as a plus
Meticulous and motivated
Excellent organisational skills
Account Director - UK Market Barcelona, Spain Are you a hungry, yet sound and ethical sales professional used to both hunting and watering the fields? Do you have a proven track record of success in acquiring new accounts, retaining satisfied clients and constantly overachieving your sales targets? Are you tired of companies selling boring products? Are you ready to go the extra mile to help us scale by selling a disruptive platform that is changing the way organizations budget, book and manage their business travel? If so, we need to talk! We are looking for an experienced, hands-on sales professional with experience selling B2B Software Products and Services within the Benelux region, ideally targeting SMEs, to help us scale by acquiring new clients, and also retaining and expanding existing accounts. As an Account Director for the UK Market , you will be an instrumental contributor to our go-to-market strategy, being able to have a direct impact on the growth of one of the hottest startups in Europe. You will showcase excellent communication, relationship, and negotiation skills. You should also act proactively to address clients’ needs and facilitate the sale process end-to-end, acting as the glue between our Account Management team and the Clients as required, ensuring smooth transitions and effective account management under any circumstances, maintaining our existing company-client relationships at a 7 Star satisfaction standard. Responsibilities:
Generate new local clients for our outstanding web based technology as a specialist in Business travel for flights, Hotels, Cars and Trains.
Understand the customer needs and mapping those requirements with planning and strategic selling.
Understand the needs of our target prospects and articulate the value that our company provides.
Master the sales forecast as well as the tactical planning.
Stay up-to-date with new features and product launches.
Help define and establish best practices together with the marketing team.
Monitor and report on sales performance analytics.
Suggest innovative ideas to increase sales and improve customer experience.
Requirements:
Experience in direct SaaS sales or a technology solution to SME within the UK region.
Fluency in English - essential.
Previous experience prospecting and qualifying leads.
Strong experience in hunting new business.
Proven track record of success: in previous jobs, you always overachieved sales goals.
Good communicator: excellent presentation and communication skills.
Deep experience using Salesforce or any similar CRM.
Availability for extensive traveling throughout the covered geography.
Data vs Opinion driven.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions face to face and can create long lasting connections very easily.
Good prioritization and focus skills, 80/20.
Independent. You don't need hand holding to get things done.
Strong character, perseverance, and grit.
A true owner, you feel comfortable working outside of the comfort zone if needed.
Flexible character as demonstrated by varied experience.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Aug 22, 2019
Full time
Account Director - UK Market Barcelona, Spain Are you a hungry, yet sound and ethical sales professional used to both hunting and watering the fields? Do you have a proven track record of success in acquiring new accounts, retaining satisfied clients and constantly overachieving your sales targets? Are you tired of companies selling boring products? Are you ready to go the extra mile to help us scale by selling a disruptive platform that is changing the way organizations budget, book and manage their business travel? If so, we need to talk! We are looking for an experienced, hands-on sales professional with experience selling B2B Software Products and Services within the Benelux region, ideally targeting SMEs, to help us scale by acquiring new clients, and also retaining and expanding existing accounts. As an Account Director for the UK Market , you will be an instrumental contributor to our go-to-market strategy, being able to have a direct impact on the growth of one of the hottest startups in Europe. You will showcase excellent communication, relationship, and negotiation skills. You should also act proactively to address clients’ needs and facilitate the sale process end-to-end, acting as the glue between our Account Management team and the Clients as required, ensuring smooth transitions and effective account management under any circumstances, maintaining our existing company-client relationships at a 7 Star satisfaction standard. Responsibilities:
Generate new local clients for our outstanding web based technology as a specialist in Business travel for flights, Hotels, Cars and Trains.
Understand the customer needs and mapping those requirements with planning and strategic selling.
Understand the needs of our target prospects and articulate the value that our company provides.
Master the sales forecast as well as the tactical planning.
Stay up-to-date with new features and product launches.
Help define and establish best practices together with the marketing team.
Monitor and report on sales performance analytics.
Suggest innovative ideas to increase sales and improve customer experience.
Requirements:
Experience in direct SaaS sales or a technology solution to SME within the UK region.
Fluency in English - essential.
Previous experience prospecting and qualifying leads.
Strong experience in hunting new business.
Proven track record of success: in previous jobs, you always overachieved sales goals.
Good communicator: excellent presentation and communication skills.
Deep experience using Salesforce or any similar CRM.
Availability for extensive traveling throughout the covered geography.
Data vs Opinion driven.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions face to face and can create long lasting connections very easily.
Good prioritization and focus skills, 80/20.
Independent. You don't need hand holding to get things done.
Strong character, perseverance, and grit.
A true owner, you feel comfortable working outside of the comfort zone if needed.
Flexible character as demonstrated by varied experience.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Service Desk Agent Malta This person will help with everyday support to our fast and dynamically growing company with over 250 active workstations. We need a candidate that is driven, has excellent problem solving and troubleshooting ability. The candidate must have a good level of English and the following skills:
Knowledge of Windows 10.
Knowledge of Office 365.
Basic knowledge of AD (users and groups creation).
Basic networking knowledge.
Excellent attitude to service colleagues and guests.
Extra skills that will be considered a plus:
Basic knowledge of ServiceNow ticketing system.
Basic knowledge of VOIP.
Basic knowledge of Powershell.
Aug 18, 2019
Full time
Service Desk Agent Malta This person will help with everyday support to our fast and dynamically growing company with over 250 active workstations. We need a candidate that is driven, has excellent problem solving and troubleshooting ability. The candidate must have a good level of English and the following skills:
Knowledge of Windows 10.
Knowledge of Office 365.
Basic knowledge of AD (users and groups creation).
Basic networking knowledge.
Excellent attitude to service colleagues and guests.
Extra skills that will be considered a plus:
Basic knowledge of ServiceNow ticketing system.
Basic knowledge of VOIP.
Basic knowledge of Powershell.
Responsibilities
The responsibilities of Service Delivery Manager include (but are not limited to): • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems; • Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup; • Act as the gatekeeper to a stable production environment – ensure that nothing is released to production that has not been fully tested and quality assured; • Maintaining services once they are live by measuring and monitoring availability, latency and overall system health; • Develop a strong understanding of projects within MoneyMatrix, and the wider organisation, ensuring service impact is minimised and agreed; • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services; • Provide regular and accurate management reporting on IT Service performance; • Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way; • The Service Delivery Manager will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
Requirements: Essential: • Bachelor’s or Master’s degree in computer science or an equivalent qualification; • Fluent in English, both in spoken and written form; • 3+ years of professional experience in a similar role; • Proven expertise in Software Release Management, Configuration Management or Project Management; • Broad view of software development methodologies and best practices; • Very good understanding of quality assurance at various life cycles of product development; • Experience in agile software development life cycle; • Ability to work efficiently under pressure with tight deadlines and demanding quality objectives; • Critical thinking and problem-solving skills; • Good planning and organizational skills; Nice to have: • Experience in testing, test automation and respective tools; • Experience in a relevant domain – finance & payments, delivery of Software as a Service; • Software development experience; • Experience working with software development and automated test tooling (in particular C# and .NET Framework 4.0 or 4.5).
Aug 16, 2019
Full time
Responsibilities
The responsibilities of Service Delivery Manager include (but are not limited to): • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems; • Ensure that everything that goes into production complies with a set of general requirements including documentation and handover to Incident Management (and other relevant stakeholders,) monitoring and logging plans, backups and high-availability setup; • Act as the gatekeeper to a stable production environment – ensure that nothing is released to production that has not been fully tested and quality assured; • Maintaining services once they are live by measuring and monitoring availability, latency and overall system health; • Develop a strong understanding of projects within MoneyMatrix, and the wider organisation, ensuring service impact is minimised and agreed; • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services; • Provide regular and accurate management reporting on IT Service performance; • Ensure that all day-to-day operational activities, including technical support and incident response, are carried out in a timely and reliable way; • The Service Delivery Manager will take ownership of incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
Requirements: Essential: • Bachelor’s or Master’s degree in computer science or an equivalent qualification; • Fluent in English, both in spoken and written form; • 3+ years of professional experience in a similar role; • Proven expertise in Software Release Management, Configuration Management or Project Management; • Broad view of software development methodologies and best practices; • Very good understanding of quality assurance at various life cycles of product development; • Experience in agile software development life cycle; • Ability to work efficiently under pressure with tight deadlines and demanding quality objectives; • Critical thinking and problem-solving skills; • Good planning and organizational skills; Nice to have: • Experience in testing, test automation and respective tools; • Experience in a relevant domain – finance & payments, delivery of Software as a Service; • Software development experience; • Experience working with software development and automated test tooling (in particular C# and .NET Framework 4.0 or 4.5).
What is a Delivery Manager?
Responsibility over delivery of feature requests coming from inside or outside the company;
Define and follow a repeatable process to ensure traceability of requests from scope definition until the actual implementation and roll-out in formal internal/external release note;
Communicate directly or broadcasts via tools for self-information for company-wide stakeholders on progress of feature implementation and forecasted finish dates. Segregated per requester/ client.
Responsibilities:
Collaborate with Account Management and Business Unit leaders in order to ensure business needs coming from clients have all necessary details to qualify for entering the delivery processes;
Facilitate meetings of internal/external client representatives from requester with the ones executing it, in order to help clarify requirements up to a level in which can enter the internal Business Analysis process;
Follow through Business Analysis processes inside Business Units for incoming request and ensure it progresses according to expectations. Help unlock blocker situations with missing information, slow-responsive people, and additional information necessary as needed;
Make sure Business Requirements are complete and follow through, in order to see them broken down in Functional+Non-functional requirements, and a technical concept for implementation;
Follow-up with Business Units leaders to see items placed on timelines;
Participate in Demos and other meetings to make sure team deliver according to commitment on timelines;
Evaluate release notes to check that official communication confirms and follows the execution and tracking;
Follow scrum processes to make sure items are taken into sprint as promised and that scope is not changed without proper announcement;
Use tools like JIRA, Confluence, Road map plugins, Smart-sheets for collaboration and exchange of information;
Pro-actively use diplomacy and business communication skills to address incoming or occurring situations and improve chances of delivery from customer perspective;
Participate in prioritization meetings as a representative of the customer and follow the customer interests in seeing the items to deliver implemented as committed.
Requirements:
At least one of the 4 skills bellow:
Project management skills – medium level. Scope management area must be well known and understood. Good planning and monitoring skills.
Business Analysis skills – medium level. Ability to correctly spec business requirements/functional requirements.
Technical knowledge – architecture/concepts is considered an advantage.
Agile – especially Scrum/ Kanban awareness in order to understand how delivery happens from teams across the company.
Other hard skills:
Business communication – written and oral;
Knowledge of tools like JIRA, Confluence would be well appreciated;
English advanced – reading and writing.
Soft skills:
Self-starter, detail-oriented person;
Persistent personality, result-oriented;
Very organized and good coordinator. Very good personal intercommunication skills;
Process oriented – ability to define, follow, and explain a process. Understand a structured purpose and how to buy-in from involved actors;
Empathetic, customer-oriented, team-player;
Eager to learn more about gambling, sports betting, electronic payments; licensing in the gambling industry and software development;
Previous experience with software development preferred.
Aug 16, 2019
Full time
What is a Delivery Manager?
Responsibility over delivery of feature requests coming from inside or outside the company;
Define and follow a repeatable process to ensure traceability of requests from scope definition until the actual implementation and roll-out in formal internal/external release note;
Communicate directly or broadcasts via tools for self-information for company-wide stakeholders on progress of feature implementation and forecasted finish dates. Segregated per requester/ client.
Responsibilities:
Collaborate with Account Management and Business Unit leaders in order to ensure business needs coming from clients have all necessary details to qualify for entering the delivery processes;
Facilitate meetings of internal/external client representatives from requester with the ones executing it, in order to help clarify requirements up to a level in which can enter the internal Business Analysis process;
Follow through Business Analysis processes inside Business Units for incoming request and ensure it progresses according to expectations. Help unlock blocker situations with missing information, slow-responsive people, and additional information necessary as needed;
Make sure Business Requirements are complete and follow through, in order to see them broken down in Functional+Non-functional requirements, and a technical concept for implementation;
Follow-up with Business Units leaders to see items placed on timelines;
Participate in Demos and other meetings to make sure team deliver according to commitment on timelines;
Evaluate release notes to check that official communication confirms and follows the execution and tracking;
Follow scrum processes to make sure items are taken into sprint as promised and that scope is not changed without proper announcement;
Use tools like JIRA, Confluence, Road map plugins, Smart-sheets for collaboration and exchange of information;
Pro-actively use diplomacy and business communication skills to address incoming or occurring situations and improve chances of delivery from customer perspective;
Participate in prioritization meetings as a representative of the customer and follow the customer interests in seeing the items to deliver implemented as committed.
Requirements:
At least one of the 4 skills bellow:
Project management skills – medium level. Scope management area must be well known and understood. Good planning and monitoring skills.
Business Analysis skills – medium level. Ability to correctly spec business requirements/functional requirements.
Technical knowledge – architecture/concepts is considered an advantage.
Agile – especially Scrum/ Kanban awareness in order to understand how delivery happens from teams across the company.
Other hard skills:
Business communication – written and oral;
Knowledge of tools like JIRA, Confluence would be well appreciated;
English advanced – reading and writing.
Soft skills:
Self-starter, detail-oriented person;
Persistent personality, result-oriented;
Very organized and good coordinator. Very good personal intercommunication skills;
Process oriented – ability to define, follow, and explain a process. Understand a structured purpose and how to buy-in from involved actors;
Empathetic, customer-oriented, team-player;
Eager to learn more about gambling, sports betting, electronic payments; licensing in the gambling industry and software development;
Previous experience with software development preferred.
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Aug 16, 2019
Full time
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Aug 16, 2019
Full time
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Corporate Administrator Malta The role requires a responsible person, either a newly graduated lawyer or someone holding a first degree who shall be tasked with the administration and maintenance of a portfolio of companies. Responsibilities will include:
Attending corporate client meetings and the keeping of minutes.
Maintaining company registers.
Co-ordinating and handling day-to-day client requests in relation to their companies.
Preparation and submission of statutory filings as well as performing other statutory obligations as is required of a company secretary.
Liaising with lawyers, accountants, auditors and other service providers on behalf of the corporate clients.
Collection and verification of due diligence conducted as part of their know your client procedures.
Applicants are required to have:
A good understanding of Maltese company law and the role of a company secretary.
Excellent written and spoken English and Maltese.
Computer literate with a good knowledge of Office applications.
Proven ability to manage multiple tasks while working independently and on one’s own initiative.
Strong attention to detail.
Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike.
Ability to work in a team with a ‘can do’ attitude.
A strong sense of urgency and commitment to get a job done to a high standard and the ability to meet deadlines.
Whilst prior experience in a similar position is required, on the job training will be provided to persons with the right skills and attitude.
Aug 15, 2019
Full time
Corporate Administrator Malta The role requires a responsible person, either a newly graduated lawyer or someone holding a first degree who shall be tasked with the administration and maintenance of a portfolio of companies. Responsibilities will include:
Attending corporate client meetings and the keeping of minutes.
Maintaining company registers.
Co-ordinating and handling day-to-day client requests in relation to their companies.
Preparation and submission of statutory filings as well as performing other statutory obligations as is required of a company secretary.
Liaising with lawyers, accountants, auditors and other service providers on behalf of the corporate clients.
Collection and verification of due diligence conducted as part of their know your client procedures.
Applicants are required to have:
A good understanding of Maltese company law and the role of a company secretary.
Excellent written and spoken English and Maltese.
Computer literate with a good knowledge of Office applications.
Proven ability to manage multiple tasks while working independently and on one’s own initiative.
Strong attention to detail.
Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike.
Ability to work in a team with a ‘can do’ attitude.
A strong sense of urgency and commitment to get a job done to a high standard and the ability to meet deadlines.
Whilst prior experience in a similar position is required, on the job training will be provided to persons with the right skills and attitude.
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Aug 15, 2019
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Aug 11, 2019
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Aug 11, 2019
Full time
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Corporate Administrator Malta The role requires a responsible person, either a newly graduated lawyer or someone holding a first degree who shall be tasked with the administration and maintenance of a portfolio of companies. Responsibilities will include:
Attending corporate client meetings and the keeping of minutes.
Maintaining company registers.
Co-ordinating and handling day-to-day client requests in relation to their companies.
Preparation and submission of statutory filings as well as performing other statutory obligations as is required of a company secretary.
Liaising with lawyers, accountants, auditors and other service providers on behalf of the corporate clients.
Collection and verification of due diligence conducted as part of their know your client procedures.
Applicants are required to have:
A good understanding of Maltese company law and the role of a company secretary.
Excellent written and spoken English and Maltese.
Computer literate with a good knowledge of Office applications.
Proven ability to manage multiple tasks while working independently and on one’s own initiative.
Strong attention to detail.
Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike.
Ability to work in a team with a ‘can do’ attitude.
A strong sense of urgency and commitment to get a job done to a high standard and the ability to meet deadlines.
Whilst prior experience in a similar position is required, on the job training will be provided to persons with the right skills and attitude.
Aug 11, 2019
Full time
Corporate Administrator Malta The role requires a responsible person, either a newly graduated lawyer or someone holding a first degree who shall be tasked with the administration and maintenance of a portfolio of companies. Responsibilities will include:
Attending corporate client meetings and the keeping of minutes.
Maintaining company registers.
Co-ordinating and handling day-to-day client requests in relation to their companies.
Preparation and submission of statutory filings as well as performing other statutory obligations as is required of a company secretary.
Liaising with lawyers, accountants, auditors and other service providers on behalf of the corporate clients.
Collection and verification of due diligence conducted as part of their know your client procedures.
Applicants are required to have:
A good understanding of Maltese company law and the role of a company secretary.
Excellent written and spoken English and Maltese.
Computer literate with a good knowledge of Office applications.
Proven ability to manage multiple tasks while working independently and on one’s own initiative.
Strong attention to detail.
Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike.
Ability to work in a team with a ‘can do’ attitude.
A strong sense of urgency and commitment to get a job done to a high standard and the ability to meet deadlines.
Whilst prior experience in a similar position is required, on the job training will be provided to persons with the right skills and attitude.
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Aug 11, 2019
Full time
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis.
Aug 08, 2019
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis.
Network & IT Administrator Malta Our client is looking for a Network & IT Administrator. In this role you will install, support and manage the networks and computer systems that keep information flowing through out the infrastructure. You will also maintain the essentials such as the security tools, servers, general hardware, software support and monitor the systems. Network Admin Duties:
Administrate network security.
Administrate network services such as network file sharing systems/services, name services, and e-mail.
Manage network security tools such as firewall, anti-virus and intrusion detection systems.
Diagnose and fix problems with in the infrastructure’s network, its hardware, software and systems.
Implement and maintain emergency backup and restore systems for mission-critical network servers.
Design and plan new networks.
Set up new networks and sync/connect to existing networks.
Budget for network and security equipment including assembly costs.
IT Admin Duties:
Troubleshoot and resolve hardware, connection, printer and software issues reported to the ticketing system.
Manage Active Directory, Microsoft Office 365, Microsoft Azure systems and server, and workstation patching with SCCM.
Manage the physical and VMware virtual environment.
Administer physical and virtual servers with Windows Server 2012 R2 + operating systems, laptop and desktop computers, printers, routers, switches, firewalls, company mobile phones, smartphones, software deployment, security update and patches.
Perform and test routine system backups and restores.
Anticipate, mitigate, identify, troubleshoot and correct hardware, and software issues on servers and workstations.
Log, report and escalate incidents as necessary.
Manage the physical environment of the server racks including documentation and labelling.
Monitor and maintain networks to ensure security throughout the infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.
Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices.
Maintain server asset management, including maintenance of server component inventory, related documentation and technical specifications information.
Liaise with our 3rd Party contractors and suppliers as necessary.
Requirements:
An energetic IT professional that adapts to ongoing changes and can handle work load pressure.
You have a genuine interest in supporting people and finding creative solutions.
You are skilled in analytical, troubleshooting and organizational skills.
You are capable of resolving critical network, software and hardware issues in a time sensitive manner, cognizant of requisite service levels.
You are fluent with windows networking and advanced desktop support.
Microsoft Active Directory 2012.
Microsoft file and print services.
Microsoft Office 365.
Microsoft Windows 10.
Microsoft ISA Server Networking skills, including LAN, WAN, TCP/IP, etc.
HP / Dell Servers and VMWare.
CompTIA A+ Certification.
CompTIA Network+ Certification (preferred).
CompTIA Security+ Certification (preferred).
Cisco CCNA Certification.
Cisco CCNP Certification (preferred).
Microsoft Certified Solutions Associate.
Linux based OS experience (preferred).
Aug 08, 2019
Full time
Network & IT Administrator Malta Our client is looking for a Network & IT Administrator. In this role you will install, support and manage the networks and computer systems that keep information flowing through out the infrastructure. You will also maintain the essentials such as the security tools, servers, general hardware, software support and monitor the systems. Network Admin Duties:
Administrate network security.
Administrate network services such as network file sharing systems/services, name services, and e-mail.
Manage network security tools such as firewall, anti-virus and intrusion detection systems.
Diagnose and fix problems with in the infrastructure’s network, its hardware, software and systems.
Implement and maintain emergency backup and restore systems for mission-critical network servers.
Design and plan new networks.
Set up new networks and sync/connect to existing networks.
Budget for network and security equipment including assembly costs.
IT Admin Duties:
Troubleshoot and resolve hardware, connection, printer and software issues reported to the ticketing system.
Manage Active Directory, Microsoft Office 365, Microsoft Azure systems and server, and workstation patching with SCCM.
Manage the physical and VMware virtual environment.
Administer physical and virtual servers with Windows Server 2012 R2 + operating systems, laptop and desktop computers, printers, routers, switches, firewalls, company mobile phones, smartphones, software deployment, security update and patches.
Perform and test routine system backups and restores.
Anticipate, mitigate, identify, troubleshoot and correct hardware, and software issues on servers and workstations.
Log, report and escalate incidents as necessary.
Manage the physical environment of the server racks including documentation and labelling.
Monitor and maintain networks to ensure security throughout the infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.
Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices.
Maintain server asset management, including maintenance of server component inventory, related documentation and technical specifications information.
Liaise with our 3rd Party contractors and suppliers as necessary.
Requirements:
An energetic IT professional that adapts to ongoing changes and can handle work load pressure.
You have a genuine interest in supporting people and finding creative solutions.
You are skilled in analytical, troubleshooting and organizational skills.
You are capable of resolving critical network, software and hardware issues in a time sensitive manner, cognizant of requisite service levels.
You are fluent with windows networking and advanced desktop support.
Microsoft Active Directory 2012.
Microsoft file and print services.
Microsoft Office 365.
Microsoft Windows 10.
Microsoft ISA Server Networking skills, including LAN, WAN, TCP/IP, etc.
HP / Dell Servers and VMWare.
CompTIA A+ Certification.
CompTIA Network+ Certification (preferred).
CompTIA Security+ Certification (preferred).
Cisco CCNA Certification.
Cisco CCNP Certification (preferred).
Microsoft Certified Solutions Associate.
Linux based OS experience (preferred).
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Aug 07, 2019
Full time
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Aug 07, 2019
Full time
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
