Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Jun 18, 2019
Full time
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Jun 18, 2019
Full time
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Corporate Administrator Malta The role requires a responsible person, either a newly graduated lawyer or someone holding a first degree who shall be tasked with the administration and maintenance of a portfolio of companies. Responsibilities will include:
Attending corporate client meetings and the keeping of minutes.
Maintaining company registers.
Co-ordinating and handling day-to-day client requests in relation to their companies.
Preparation and submission of statutory filings as well as performing other statutory obligations as is required of a company secretary.
Liaising with lawyers, accountants, auditors and other service providers on behalf of the corporate clients.
Collection and verification of due diligence conducted as part of their know your client procedures.
Applicants are required to have:
A good understanding of Maltese company law and the role of a company secretary.
Excellent written and spoken English and Maltese.
Computer literate with a good knowledge of Office applications.
Proven ability to manage multiple tasks while working independently and on one’s own initiative.
Strong attention to detail.
Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike.
Ability to work in a team with a ‘can do’ attitude.
A strong sense of urgency and commitment to get a job done to a high standard and the ability to meet deadlines.
Whilst prior experience in a similar position is required, on the job training will be provided to persons with the right skills and attitude.
Jun 17, 2019
Full time
Corporate Administrator Malta The role requires a responsible person, either a newly graduated lawyer or someone holding a first degree who shall be tasked with the administration and maintenance of a portfolio of companies. Responsibilities will include:
Attending corporate client meetings and the keeping of minutes.
Maintaining company registers.
Co-ordinating and handling day-to-day client requests in relation to their companies.
Preparation and submission of statutory filings as well as performing other statutory obligations as is required of a company secretary.
Liaising with lawyers, accountants, auditors and other service providers on behalf of the corporate clients.
Collection and verification of due diligence conducted as part of their know your client procedures.
Applicants are required to have:
A good understanding of Maltese company law and the role of a company secretary.
Excellent written and spoken English and Maltese.
Computer literate with a good knowledge of Office applications.
Proven ability to manage multiple tasks while working independently and on one’s own initiative.
Strong attention to detail.
Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike.
Ability to work in a team with a ‘can do’ attitude.
A strong sense of urgency and commitment to get a job done to a high standard and the ability to meet deadlines.
Whilst prior experience in a similar position is required, on the job training will be provided to persons with the right skills and attitude.
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Jun 17, 2019
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Jun 14, 2019
Full time
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Jun 14, 2019
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Corporate Administrator Malta The role requires a responsible person, either a newly graduated lawyer or someone holding a first degree who shall be tasked with the administration and maintenance of a portfolio of companies. Responsibilities will include:
Attending corporate client meetings and the keeping of minutes.
Maintaining company registers.
Co-ordinating and handling day-to-day client requests in relation to their companies.
Preparation and submission of statutory filings as well as performing other statutory obligations as is required of a company secretary.
Liaising with lawyers, accountants, auditors and other service providers on behalf of the corporate clients.
Collection and verification of due diligence conducted as part of their know your client procedures.
Applicants are required to have:
A good understanding of Maltese company law and the role of a company secretary.
Excellent written and spoken English and Maltese.
Computer literate with a good knowledge of Office applications.
Proven ability to manage multiple tasks while working independently and on one’s own initiative.
Strong attention to detail.
Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike.
Ability to work in a team with a ‘can do’ attitude.
A strong sense of urgency and commitment to get a job done to a high standard and the ability to meet deadlines.
Whilst prior experience in a similar position is required, on the job training will be provided to persons with the right skills and attitude.
Jun 14, 2019
Full time
Corporate Administrator Malta The role requires a responsible person, either a newly graduated lawyer or someone holding a first degree who shall be tasked with the administration and maintenance of a portfolio of companies. Responsibilities will include:
Attending corporate client meetings and the keeping of minutes.
Maintaining company registers.
Co-ordinating and handling day-to-day client requests in relation to their companies.
Preparation and submission of statutory filings as well as performing other statutory obligations as is required of a company secretary.
Liaising with lawyers, accountants, auditors and other service providers on behalf of the corporate clients.
Collection and verification of due diligence conducted as part of their know your client procedures.
Applicants are required to have:
A good understanding of Maltese company law and the role of a company secretary.
Excellent written and spoken English and Maltese.
Computer literate with a good knowledge of Office applications.
Proven ability to manage multiple tasks while working independently and on one’s own initiative.
Strong attention to detail.
Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike.
Ability to work in a team with a ‘can do’ attitude.
A strong sense of urgency and commitment to get a job done to a high standard and the ability to meet deadlines.
Whilst prior experience in a similar position is required, on the job training will be provided to persons with the right skills and attitude.
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Jun 13, 2019
Full time
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Network & IT Administrator Malta Our client is looking for a Network & IT Administrator. In this role you will install, support and manage the networks and computer systems that keep information flowing through out the infrastructure. You will also maintain the essentials such as the security tools, servers, general hardware, software support and monitor the systems. Network Admin Duties:
Administrate network security.
Administrate network services such as network file sharing systems/services, name services, and e-mail.
Manage network security tools such as firewall, anti-virus and intrusion detection systems.
Diagnose and fix problems with in the infrastructure’s network, its hardware, software and systems.
Implement and maintain emergency backup and restore systems for mission-critical network servers.
Design and plan new networks.
Set up new networks and sync/connect to existing networks.
Budget for network and security equipment including assembly costs.
IT Admin Duties:
Troubleshoot and resolve hardware, connection, printer and software issues reported to the ticketing system.
Manage Active Directory, Microsoft Office 365, Microsoft Azure systems and server, and workstation patching with SCCM.
Manage the physical and VMware virtual environment.
Administer physical and virtual servers with Windows Server 2012 R2 + operating systems, laptop and desktop computers, printers, routers, switches, firewalls, company mobile phones, smartphones, software deployment, security update and patches.
Perform and test routine system backups and restores.
Anticipate, mitigate, identify, troubleshoot and correct hardware, and software issues on servers and workstations.
Log, report and escalate incidents as necessary.
Manage the physical environment of the server racks including documentation and labelling.
Monitor and maintain networks to ensure security throughout the infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.
Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices.
Maintain server asset management, including maintenance of server component inventory, related documentation and technical specifications information.
Liaise with our 3rd Party contractors and suppliers as necessary.
Requirements:
An energetic IT professional that adapts to ongoing changes and can handle work load pressure.
You have a genuine interest in supporting people and finding creative solutions.
You are skilled in analytical, troubleshooting and organizational skills.
You are capable of resolving critical network, software and hardware issues in a time sensitive manner, cognizant of requisite service levels.
You are fluent with windows networking and advanced desktop support.
Microsoft Active Directory 2012.
Microsoft file and print services.
Microsoft Office 365.
Microsoft Windows 10.
Microsoft ISA Server Networking skills, including LAN, WAN, TCP/IP, etc.
HP / Dell Servers and VMWare.
CompTIA A+ Certification.
CompTIA Network+ Certification (preferred).
CompTIA Security+ Certification (preferred).
Cisco CCNA Certification.
Cisco CCNP Certification (preferred).
Microsoft Certified Solutions Associate.
Linux based OS experience (preferred).
Jun 11, 2019
Full time
Network & IT Administrator Malta Our client is looking for a Network & IT Administrator. In this role you will install, support and manage the networks and computer systems that keep information flowing through out the infrastructure. You will also maintain the essentials such as the security tools, servers, general hardware, software support and monitor the systems. Network Admin Duties:
Administrate network security.
Administrate network services such as network file sharing systems/services, name services, and e-mail.
Manage network security tools such as firewall, anti-virus and intrusion detection systems.
Diagnose and fix problems with in the infrastructure’s network, its hardware, software and systems.
Implement and maintain emergency backup and restore systems for mission-critical network servers.
Design and plan new networks.
Set up new networks and sync/connect to existing networks.
Budget for network and security equipment including assembly costs.
IT Admin Duties:
Troubleshoot and resolve hardware, connection, printer and software issues reported to the ticketing system.
Manage Active Directory, Microsoft Office 365, Microsoft Azure systems and server, and workstation patching with SCCM.
Manage the physical and VMware virtual environment.
Administer physical and virtual servers with Windows Server 2012 R2 + operating systems, laptop and desktop computers, printers, routers, switches, firewalls, company mobile phones, smartphones, software deployment, security update and patches.
Perform and test routine system backups and restores.
Anticipate, mitigate, identify, troubleshoot and correct hardware, and software issues on servers and workstations.
Log, report and escalate incidents as necessary.
Manage the physical environment of the server racks including documentation and labelling.
Monitor and maintain networks to ensure security throughout the infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance.
Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices.
Maintain server asset management, including maintenance of server component inventory, related documentation and technical specifications information.
Liaise with our 3rd Party contractors and suppliers as necessary.
Requirements:
An energetic IT professional that adapts to ongoing changes and can handle work load pressure.
You have a genuine interest in supporting people and finding creative solutions.
You are skilled in analytical, troubleshooting and organizational skills.
You are capable of resolving critical network, software and hardware issues in a time sensitive manner, cognizant of requisite service levels.
You are fluent with windows networking and advanced desktop support.
Microsoft Active Directory 2012.
Microsoft file and print services.
Microsoft Office 365.
Microsoft Windows 10.
Microsoft ISA Server Networking skills, including LAN, WAN, TCP/IP, etc.
HP / Dell Servers and VMWare.
CompTIA A+ Certification.
CompTIA Network+ Certification (preferred).
CompTIA Security+ Certification (preferred).
Cisco CCNA Certification.
Cisco CCNP Certification (preferred).
Microsoft Certified Solutions Associate.
Linux based OS experience (preferred).
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis.
Jun 11, 2019
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis.
Job Description
Are you an experienced strategic thinker who has a hands-on approach to management? We are seeking to recruit an IT Service Delivery Manager to join a growing team. If you think you have what it takes, we want to hear from you.
What is expected of you?
Maintain high performing service support functions
Take ownership of the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities when required
Champion Service and Support in all projects and develop a strong understanding of the impact of projects in the delivery of service
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
Support the Group InfoSec Officer in the definition and enforcement of end user security, disaster recovery and business continuity solutions
Contribute to strategic planning and implementation of Group-wide IT/IS solutions
Advise on options, risks, impact and cost vs. benefit analysis of IT/IS solutions to business processes
Define the Standard Desktop Environment for use with key corporate applications, ensure regular SDE performance testing
Work with the infrastructure team to evolve standards for hardware, software and security in the desktop environment
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
Design SLAs for IT Services Delivery, negotiate and regularly maintain them with business representatives and other stakeholders.
What are you expected to bring?
Experienced Service Management professional with a passion for Service Improvement
ITIL Qualified with expert knowledge of ITIL disciplines
Previous experience as a Team Lead or demonstrable experience in leading virtual teams
Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Knowledge of IT infrastructure and support
Basic understanding of information security principles and concepts
Capability to coordinate the activities on the group level Infrastructure projects and the interface between Group IT, the office of the COO and other company’s departments
What's in it for you?
Dynamic working environment
Competitive Salary
Jun 10, 2019
Full time
Job Description
Are you an experienced strategic thinker who has a hands-on approach to management? We are seeking to recruit an IT Service Delivery Manager to join a growing team. If you think you have what it takes, we want to hear from you.
What is expected of you?
Maintain high performing service support functions
Take ownership of the Incident, Request, Change and Escalation processes, ensure high levels of performance in these processes, accurate reporting and establish service improvement activities when required
Champion Service and Support in all projects and develop a strong understanding of the impact of projects in the delivery of service
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
Support the Group InfoSec Officer in the definition and enforcement of end user security, disaster recovery and business continuity solutions
Contribute to strategic planning and implementation of Group-wide IT/IS solutions
Advise on options, risks, impact and cost vs. benefit analysis of IT/IS solutions to business processes
Define the Standard Desktop Environment for use with key corporate applications, ensure regular SDE performance testing
Work with the infrastructure team to evolve standards for hardware, software and security in the desktop environment
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
Design SLAs for IT Services Delivery, negotiate and regularly maintain them with business representatives and other stakeholders.
What are you expected to bring?
Experienced Service Management professional with a passion for Service Improvement
ITIL Qualified with expert knowledge of ITIL disciplines
Previous experience as a Team Lead or demonstrable experience in leading virtual teams
Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Knowledge of IT infrastructure and support
Basic understanding of information security principles and concepts
Capability to coordinate the activities on the group level Infrastructure projects and the interface between Group IT, the office of the COO and other company’s departments
What's in it for you?
Dynamic working environment
Competitive Salary
Corporate Administrator Malta The role requires a responsible person, either a newly graduated lawyer or someone holding a first degree who shall be tasked with the administration and maintenance of a portfolio of companies. Responsibilities will include:
Attending corporate client meetings and the keeping of minutes.
Maintaining company registers.
Co-ordinating and handling day-to-day client requests in relation to their companies.
Preparation and submission of statutory filings as well as performing other statutory obligations as is required of a company secretary.
Liaising with lawyers, accountants, auditors and other service providers on behalf of the corporate clients.
Collection and verification of due diligence conducted as part of their know your client procedures.
Applicants are required to have:
A good understanding of Maltese company law and the role of a company secretary.
Excellent written and spoken English and Maltese.
Computer literate with a good knowledge of Office applications.
Proven ability to manage multiple tasks while working independently and on one’s own initiative.
Strong attention to detail.
Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike.
Ability to work in a team with a ‘can do’ attitude.
A strong sense of urgency and commitment to get a job done to a high standard and the ability to meet deadlines.
Whilst prior experience in a similar position is required, on the job training will be provided to persons with the right skills and attitude.
Jun 10, 2019
Full time
Corporate Administrator Malta The role requires a responsible person, either a newly graduated lawyer or someone holding a first degree who shall be tasked with the administration and maintenance of a portfolio of companies. Responsibilities will include:
Attending corporate client meetings and the keeping of minutes.
Maintaining company registers.
Co-ordinating and handling day-to-day client requests in relation to their companies.
Preparation and submission of statutory filings as well as performing other statutory obligations as is required of a company secretary.
Liaising with lawyers, accountants, auditors and other service providers on behalf of the corporate clients.
Collection and verification of due diligence conducted as part of their know your client procedures.
Applicants are required to have:
A good understanding of Maltese company law and the role of a company secretary.
Excellent written and spoken English and Maltese.
Computer literate with a good knowledge of Office applications.
Proven ability to manage multiple tasks while working independently and on one’s own initiative.
Strong attention to detail.
Ability to communicate, both written and verbal, with people at all levels of the organisation and the ability to establish positive relationships with clients and work colleagues alike.
Ability to work in a team with a ‘can do’ attitude.
A strong sense of urgency and commitment to get a job done to a high standard and the ability to meet deadlines.
Whilst prior experience in a similar position is required, on the job training will be provided to persons with the right skills and attitude.
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Jun 10, 2019
Full time
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
Jun 10, 2019
Full time
Delivery Specialist Malta This is the pivotal role when it comes to ensuring new partners have a smooth path to production and requires the right candidate to have more than project management skills. Heavily customer facing, the Delivery Specialist will work with new integrations as well as existing partners in a continuous program of improvement. Involved at all stages of the customer life-cycle, pre-sales, project and go live phases, the on-boarding and Delivery Specialist will take responsibility for meeting partners development/project teams, understanding their requirements, answering their questions and ensuring the company’s technical systems are configured correctly, then guiding partners through API and back office integrations to them. After development, the Client Experience Delivery Manager assists with arranging testing and ensuring a smooth hand over to production tech support teams. This challenging and rewarding role requires a resilient and dynamic individual with a strong interest in technology who can bridge the gap between client business communication and the internal technical teams. This is a superb opportunity to help build up a world class delivery function and drive improvements over time. Responsibilities:
Working with the sales team and the Client Experience Delivery Manager to meet clients and translate business requirements into technical and functional requirements;
Act as a first line of contact and consultant for technical and integration queries from new partners, driving best practices and integration guidelines through each project;
Manage and maintain project technical documentation;
Coordinate the completion of technical documentation and questionnaires and facilitate the company technical system setup with internal teams (or making configurations yourself where necessary);
Understanding how the company products work at a semi-technical level so that you can explain whether the client requirements can be met;
Demonstrating products to prospective or new clients and training them on best use;
Coordinate internally across the different business units and making sure that actionable items are done correctly and on time;
Scheduling testing and certification procedures with partners and internal certification team;
Be the internal project champion on behalf of the client. Thus, you need to make sure that the right balance is found internally, between the client interests and the business objectives;
Measure, track and report project progress to all stakeholders;
Identify gaps in our internal processes and provide suggestions on how corporate clients are handled and executed, if and when required.
Requirements:
Project management skills including coordination, organization and prioritization;
Experience in client facing roles especially dealing with people from different cultures and backgrounds;
Experience in managing projects at a senior level executive with corporate clients on an international basis;
Quickly build rapport and credibility with all levels, both face-to-face and over the phone and with internal/external parties alike;
Strong analytical and problem-solving skills. Being a quick study of technical documentation/specifications and quickly able to see benefits and drawbacks of a technical solution;
Excellent presentation and communication skills in Business English (additional languages would be an advantage but not essential);
Ability to communicate effectively at all levels both internally and externally;
Being able to work independently and on multiple projects at the same time without losing focus;
Excellent negotiation skills with the ability to find the best solution for our clients and the company in a positive way;
Experience in the payments market and having knowledge of basic Visa/MasterCard payments principles would be considered a strong asset;
This is not a pure IT or development role but experience and some knowledge of API technology (XML, REST and SOAP) and being able to talk comfortably at a high level about these is essential;
Basic knowledge of file transfer technologies (SFTP, FTPS) is essential;
Ability to travel freely within Europe and the rest of the world when required;
A genuine hunger to learn, grow and develop new knowledge and skills;
Interfaces with the management team, the Project Managers, Product Engineering teams, Sales Teams and others as needed.
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Jun 10, 2019
Full time
German speaking Service Desk Analyst Prague, Czech Republic Job Description: Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference? If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things. You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities. Want to be part of our team? At our new Global Delivery Center (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. What you'll be doing: This role will accept requests from clients and they perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience. What would make you a good fit for this role?
Diploma or qualification in technology.
Proficiency in English & German is essential.
2 years work experience.
1+ years experience required in Call Center managed services / services delivery environment within a medium to large ICT organization.
We operate a 24/7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis. Additional Information: Benefits:
Great working atmosphere in an international team.
5 weeks of vacation.
3 sick days per calendar year.
Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year.
Contribution to the pension insurance.
Contribution for public transport.
Over standard health care.
Meal tickets.
Refreshment (coffee, tea, water on work) for free.
Notebook and mobile phone including data tariff per company standards.
Role – IT Service Assurance Manager
Salary - £50,000 - £60,000 + Benefits
Location – Halifax
My client is a European Leading Insurance company who are looking for an experienced IT Service Assurance Manager Architect who is responsible for the delivering of my client’s services in a consistent, predictable manner by executing against a consistent delivery framework, aligned to industry standards of relevance.
This is a vital role that will act as a focal point for the definition, implementation and monitoring adherence to these standard methods of quality delivery.
What would you be responsible for in this role?
Ownership of a robust Service Assurance capability supporting IT Controls.
Represent IT for all audits undertaken throughout the year.
Control and management of all IT audits and subsequent audit actions.
Continuous monitoring and development of key IT controls with focus on Continual Service Improvement.
Drive industry standard best practice within IT Services e.g.ISO20000.
Work closely with the ‘Lines of Defence’ to ensure areas such as Security, Compliance and Risk are embedded in our key procedures
Ensure service documentation is written to agreed and consistent standard.
Produce KPI’s to demonstrate adherence to best practice.
Essential
Demonstrable Stakeholder management experience
Excellent Communications skills.
Experience of Risk Management
Experience of working within an ISO27001 Framework
Positive and enthusiastic approach
Broad Service Management experience
Qualifications
ITIL Foundation
Jun 08, 2019
Full time
Role – IT Service Assurance Manager
Salary - £50,000 - £60,000 + Benefits
Location – Halifax
My client is a European Leading Insurance company who are looking for an experienced IT Service Assurance Manager Architect who is responsible for the delivering of my client’s services in a consistent, predictable manner by executing against a consistent delivery framework, aligned to industry standards of relevance.
This is a vital role that will act as a focal point for the definition, implementation and monitoring adherence to these standard methods of quality delivery.
What would you be responsible for in this role?
Ownership of a robust Service Assurance capability supporting IT Controls.
Represent IT for all audits undertaken throughout the year.
Control and management of all IT audits and subsequent audit actions.
Continuous monitoring and development of key IT controls with focus on Continual Service Improvement.
Drive industry standard best practice within IT Services e.g.ISO20000.
Work closely with the ‘Lines of Defence’ to ensure areas such as Security, Compliance and Risk are embedded in our key procedures
Ensure service documentation is written to agreed and consistent standard.
Produce KPI’s to demonstrate adherence to best practice.
Essential
Demonstrable Stakeholder management experience
Excellent Communications skills.
Experience of Risk Management
Experience of working within an ISO27001 Framework
Positive and enthusiastic approach
Broad Service Management experience
Qualifications
ITIL Foundation
This is an exciting opportunity in a successful Health Tech startup based in London, with the ability to work from home, a generous salary and commissions on top. Wherever you are in the UK, if you have business development or account management experience and you love tech then get in touch.
***
How does this sound: Working on site with your customers, with the flexibility to work from home when not on site. A role where you get to be in charge of driving adoption and implementation of a digital staff bank platform to healthcare organisations. A role where you could work with full ownership of your client relationships, end to end. From rolling out the product: the platform in this case, liaising closely with staff and management alike, to conducting training, trouble shooting and maintaining customer satisfaction and relationships
Our client, with their workforce management web and mobile platform that connects healthcare professionals to work in healthcare organisations, is cutting out the inefficient, ineffective and expensive agency middleman and has proven to reduce its clients’ agency spend by millions each year.
So if you love to build relationships, if you are a born communicator and problem solver who likes a dynamic role where no day is like the next then this is for you.
Experienced in the NHS, Account management already under your belt, we need to hear from you.
Job Description
For professionals who are task-driven and autonomous to provide end to end support and relationship management of clients within the NHS
To report to a Management team who you will collaborate closely with
To adopt account management best practices to drive adoption of the platform and communicate the “What’s in it for me” to different stakeholders within the account. The platform is rapidly expanding across the NHS and part of your role will be to network and extensively increase the reach of the product across the NHS even further.
Fostering new connections and relationships with clients and nurturing existing ones ? ?
Your Profile
University degree graduate
Minimum of 1 years’ experience as an Account Manager for the NHS, preferably for a software-based solution
Excellent networking and client support skills
Business acumen
Knowledge of the NHS is essential
Hard worker, self-motivated and independent
Excellent communication and relationship-building skills
Excellent account management skills
Must be able to travel between customers??
Benefits
Work with like-minded healthcare professionals, software engineers and industry experts in a very friendly and fun environment
Ability to work from home
Generous salary with performance bonus
Smartphone and travel expenses
Full training will be provided in the first month of employment with simulations and senior-member shadowing
Position available immediately
HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.
Jun 05, 2019
Full time
This is an exciting opportunity in a successful Health Tech startup based in London, with the ability to work from home, a generous salary and commissions on top. Wherever you are in the UK, if you have business development or account management experience and you love tech then get in touch.
***
How does this sound: Working on site with your customers, with the flexibility to work from home when not on site. A role where you get to be in charge of driving adoption and implementation of a digital staff bank platform to healthcare organisations. A role where you could work with full ownership of your client relationships, end to end. From rolling out the product: the platform in this case, liaising closely with staff and management alike, to conducting training, trouble shooting and maintaining customer satisfaction and relationships
Our client, with their workforce management web and mobile platform that connects healthcare professionals to work in healthcare organisations, is cutting out the inefficient, ineffective and expensive agency middleman and has proven to reduce its clients’ agency spend by millions each year.
So if you love to build relationships, if you are a born communicator and problem solver who likes a dynamic role where no day is like the next then this is for you.
Experienced in the NHS, Account management already under your belt, we need to hear from you.
Job Description
For professionals who are task-driven and autonomous to provide end to end support and relationship management of clients within the NHS
To report to a Management team who you will collaborate closely with
To adopt account management best practices to drive adoption of the platform and communicate the “What’s in it for me” to different stakeholders within the account. The platform is rapidly expanding across the NHS and part of your role will be to network and extensively increase the reach of the product across the NHS even further.
Fostering new connections and relationships with clients and nurturing existing ones ? ?
Your Profile
University degree graduate
Minimum of 1 years’ experience as an Account Manager for the NHS, preferably for a software-based solution
Excellent networking and client support skills
Business acumen
Knowledge of the NHS is essential
Hard worker, self-motivated and independent
Excellent communication and relationship-building skills
Excellent account management skills
Must be able to travel between customers??
Benefits
Work with like-minded healthcare professionals, software engineers and industry experts in a very friendly and fun environment
Ability to work from home
Generous salary with performance bonus
Smartphone and travel expenses
Full training will be provided in the first month of employment with simulations and senior-member shadowing
Position available immediately
HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.
Service Desk Agent Malta This person will help with everyday support to our fast and dynamically growing company with over 250 active workstations. We need a candidate that is driven, has excellent problem solving and troubleshooting ability. The candidate must have a good level of English and the following skills:
Knowledge of Windows 10.
Knowledge of Office 365.
Basic knowledge of AD (users and groups creation).
Basic networking knowledge.
Excellent attitude to service colleagues and guests.
Extra skills that will be considered a plus:
Basic knowledge of ServiceNow ticketing system.
Basic knowledge of VOIP.
Basic knowledge of Powershell.
Jun 05, 2019
Full time
Service Desk Agent Malta This person will help with everyday support to our fast and dynamically growing company with over 250 active workstations. We need a candidate that is driven, has excellent problem solving and troubleshooting ability. The candidate must have a good level of English and the following skills:
Knowledge of Windows 10.
Knowledge of Office 365.
Basic knowledge of AD (users and groups creation).
Basic networking knowledge.
Excellent attitude to service colleagues and guests.
Extra skills that will be considered a plus:
Basic knowledge of ServiceNow ticketing system.
Basic knowledge of VOIP.
Basic knowledge of Powershell.
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Jun 05, 2019
Full time
Service Introduction Coordinator Malta The Service Introduction Coordinator will be part of a Network Operations Center being evolved into a 24x7 manned service. Apart from being responsible for setting up new environments and managing releases from a technical perspective, the individual will be providing technical support to corporate customers, as well as monitor and maintain the hosted systems. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide a highest level of customer satisfaction. The systems are Java-based applications running in clusters of Tomcat application servers and various micro-services on Linux environments. Responsibilities:
Responsible for the company release and service introduction processes, tuning and improving the processes, and coordinating the related the routine and project work involved by the Application Management team as well as other teams involved.
Coordinate releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process.
Setting up new environments, configuring the database and application layer as well as work on further automating the process.
Participate in the Release Steering Group meetings.
Addressing technical support questions, interfacing through the CRM system.
Maintain monitoring of releases and applications using tools such as Zabbix, Prometheus, and Graylog.
Escalating and resolving cases in prompt time ensuring corporate SLAs are met.
Troubleshooting day-to-day issues with application systems and integrated parties.
Maintaining operations and administering the company’s proprietary and ancillary systems.
Interaction with third-party suppliers and other departments as required.
Requirements:
B.Sc. Degree in IT or equivalent qualification.
Writing and communication skills.
Be proactive and drive processes and their improvements.
Excellent troubleshooting skills.
A can-do attitude and willingness to learn.
Knowledge of MySQL, UNIX, Kubernetes, Ansible, GIT and IT applications are all assets for the post.
Experience in the financial industry will be considered as an asset.
Account Director - UK Market Barcelona, Spain Are you a hungry, yet sound and ethical sales professional used to both hunting and watering the fields? Do you have a proven track record of success in acquiring new accounts, retaining satisfied clients and constantly overachieving your sales targets? Are you tired of companies selling boring products? Are you ready to go the extra mile to help us scale by selling a disruptive platform that is changing the way organizations budget, book and manage their business travel? If so, we need to talk! We are looking for an experienced, hands-on sales professional with experience selling B2B Software Products and Services within the Benelux region, ideally targeting SMEs, to help us scale by acquiring new clients, and also retaining and expanding existing accounts. As an Account Director for the UK Market , you will be an instrumental contributor to our go-to-market strategy, being able to have a direct impact on the growth of one of the hottest startups in Europe. You will showcase excellent communication, relationship, and negotiation skills. You should also act proactively to address clients’ needs and facilitate the sale process end-to-end, acting as the glue between our Account Management team and the Clients as required, ensuring smooth transitions and effective account management under any circumstances, maintaining our existing company-client relationships at a 7 Star satisfaction standard. Responsibilities:
Generate new local clients for our outstanding web based technology as a specialist in Business travel for flights, Hotels, Cars and Trains.
Understand the customer needs and mapping those requirements with planning and strategic selling.
Understand the needs of our target prospects and articulate the value that our company provides.
Master the sales forecast as well as the tactical planning.
Stay up-to-date with new features and product launches.
Help define and establish best practices together with the marketing team.
Monitor and report on sales performance analytics.
Suggest innovative ideas to increase sales and improve customer experience.
Requirements:
Experience in direct SaaS sales or a technology solution to SME within the UK region.
Fluency in English - essential.
Previous experience prospecting and qualifying leads.
Strong experience in hunting new business.
Proven track record of success: in previous jobs, you always overachieved sales goals.
Good communicator: excellent presentation and communication skills.
Deep experience using Salesforce or any similar CRM.
Availability for extensive traveling throughout the covered geography.
Data vs Opinion driven.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions face to face and can create long lasting connections very easily.
Good prioritization and focus skills, 80/20.
Independent. You don't need hand holding to get things done.
Strong character, perseverance, and grit.
A true owner, you feel comfortable working outside of the comfort zone if needed.
Flexible character as demonstrated by varied experience.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
Jun 05, 2019
Full time
Account Director - UK Market Barcelona, Spain Are you a hungry, yet sound and ethical sales professional used to both hunting and watering the fields? Do you have a proven track record of success in acquiring new accounts, retaining satisfied clients and constantly overachieving your sales targets? Are you tired of companies selling boring products? Are you ready to go the extra mile to help us scale by selling a disruptive platform that is changing the way organizations budget, book and manage their business travel? If so, we need to talk! We are looking for an experienced, hands-on sales professional with experience selling B2B Software Products and Services within the Benelux region, ideally targeting SMEs, to help us scale by acquiring new clients, and also retaining and expanding existing accounts. As an Account Director for the UK Market , you will be an instrumental contributor to our go-to-market strategy, being able to have a direct impact on the growth of one of the hottest startups in Europe. You will showcase excellent communication, relationship, and negotiation skills. You should also act proactively to address clients’ needs and facilitate the sale process end-to-end, acting as the glue between our Account Management team and the Clients as required, ensuring smooth transitions and effective account management under any circumstances, maintaining our existing company-client relationships at a 7 Star satisfaction standard. Responsibilities:
Generate new local clients for our outstanding web based technology as a specialist in Business travel for flights, Hotels, Cars and Trains.
Understand the customer needs and mapping those requirements with planning and strategic selling.
Understand the needs of our target prospects and articulate the value that our company provides.
Master the sales forecast as well as the tactical planning.
Stay up-to-date with new features and product launches.
Help define and establish best practices together with the marketing team.
Monitor and report on sales performance analytics.
Suggest innovative ideas to increase sales and improve customer experience.
Requirements:
Experience in direct SaaS sales or a technology solution to SME within the UK region.
Fluency in English - essential.
Previous experience prospecting and qualifying leads.
Strong experience in hunting new business.
Proven track record of success: in previous jobs, you always overachieved sales goals.
Good communicator: excellent presentation and communication skills.
Deep experience using Salesforce or any similar CRM.
Availability for extensive traveling throughout the covered geography.
Data vs Opinion driven.
Smart, fast learner, and resourceful. Tech savvy.
Extrovert, enjoy social interactions face to face and can create long lasting connections very easily.
Good prioritization and focus skills, 80/20.
Independent. You don't need hand holding to get things done.
Strong character, perseverance, and grit.
A true owner, you feel comfortable working outside of the comfort zone if needed.
Flexible character as demonstrated by varied experience.
On top of that, you will only be the right candidate if you are:
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
What do we offer?
Competitive compensation including equity in the company.
24 vacation days per year and flexible working hours.
Health perks: Choose between a private health scheme or a gym allowance.
"Flexible compensation plan" to help you diversify and increase the net salary.
Free Spanish classes.
Yoga and meditation.
Possibility to choose your hardware and tools.
