Apr 23, 2019Full time
What is a Delivery Manager? Responsibility over delivery of feature requests coming from inside or outside the company; Define and follow a repeatable process to ensure traceability of requests from scope definition until the actual implementation and roll-out in formal internal/external release note; Communicate directly or broadcasts via tools for self-information for company-wide stakeholders on progress of feature implementation and forecasted finish dates. Segregated per requester/ client. Responsibilities: Collaborate with Account Management and Business Unit leaders in order to ensure business needs coming from clients have all necessary details to qualify for entering the delivery processes; Facilitate meetings of internal/external client representatives from requester with the ones executing it, in order to help clarify requirements up to a level in which can enter the internal Business Analysis process; Follow through Business Analysis processes inside Business Units for incoming request and ensure it progresses according to expectations. Help unlock blocker situations with missing information, slow-responsive people, and additional information necessary as needed; Make sure Business Requirements are complete and follow through, in order to see them broken down in Functional+Non-functional requirements, and a technical concept for implementation; Follow-up with Business Units leaders to see items placed on timelines; Participate in Demos and other meetings to make sure team deliver according to commitment on timelines; Evaluate release notes to check that official communication confirms and follows the execution and tracking; Follow scrum processes to make sure items are taken into sprint as promised and that scope is not changed without proper announcement; Use tools like JIRA, Confluence, Road map plugins, Smart-sheets for collaboration and exchange of information; Pro-actively use diplomacy and business communication skills to address incoming or occurring situations and improve chances of delivery from customer perspective; Participate in prioritization meetings as a representative of the customer and follow the customer interests in seeing the items to deliver implemented as committed. Requirements: At least one of the 4 skills bellow: Project management skills – medium level. Scope management area must be well known and understood. Good planning and monitoring skills. Business Analysis skills – medium level. Ability to correctly spec business requirements/functional requirements. Technical knowledge – architecture/concepts is considered an advantage. Agile – especially Scrum/ Kanban awareness in order to understand how delivery happens from teams across the company. Other hard skills: Business communication – written and oral; Knowledge of tools like JIRA, Confluence would be well appreciated; English advanced – reading and writing. Soft skills: Self-starter, detail-oriented person; Persistent personality, result-oriented; Very organized and good coordinator. Very good personal intercommunication skills; Process oriented – ability to define, follow, and explain a process. Understand a structured purpose and how to buy-in from involved actors; Empathetic, customer-oriented, team-player; Eager to learn more about gambling, sports betting, electronic payments; licensing in the gambling industry and software development; Previous experience with software development preferred.