Sep 20, 2019Permanent
Our client is looking for a Customer Service Executive (German market) that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The role: Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc; To maximise customer retention through promotion of various products, activities, bonus offers etc; Communicating and cooperating with other departments as required; Taking an active interest in driving process and quality improvements across the department; Fulfilment of other tasks specific to your language community as required; To maximise revenue opportunities by offering relevant deposit methods; Testing of new games, products and software as required. The Person: Internet experience and awareness Native level of German with other language skills beneficial. Excellent proven Customer service experience Extremely customer focused Excellent written and oral communication skills Confident oral communicator Strong team player Patience and diplomacy High level of trust Good interpersonal skills Reasoning and analytical ability Reports directly to the Head of Customer Service Knowledge and experience of the gambling industry an advantage PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS.