€22,500 - €33,000 yearlyBuzz Group LTD London, UK
Jun 14, 2019Permanent
About you You will be a highly analytical individual with significant experience in a fraud prevention and payments environment. From efficiently mitigating fraud to optimising customer payments experience, you will be highly passionate about protecting and maximising company profits in accordance with the company’s social responsibility policies and procedures. About your role. Where does it fit in? Reporting to the Fraud & Payments manager, the Fraud & Payments Executive will be responsible for high quality performance and trend analysis, supporting the management of the daily operational tasks performed by our third party service providers. You will be expected to collate and analyse relevant data for business reports and act as a point of contact within the business to assess fraud risk, escalating concerns and proposing mitigative actions accordingly. Your tasks and responsibilities: Assist and consult with the Fraud & Payments manager on all fraud related matters, making recommendations as appropriate Assist with user testing and focus groups to ensure the product is enhanced and developed based on consumer feedback and legislative changes Conduct consistent and thorough analysis on customer’s activity to spot trends and support the Fraud & Payments manager in optimising the rule engines Ensure that the team’s processes and procedures (Verifications, Chargebacks, Withdrawals, etc.) are being handled to the highest standard within set SLA’s; implementing changes or making recommendations as needed. Work with the Fraud & Payments team to perform on-going data analysis to ensure the teams efficiency Ensure that all department alerts and emails are monitored and responded to in a timely manner and to the highest standard Deal with all team escalated issues and inform relevant stakeholders where appropriate Work closely with the Customer Service and VIP teams providing support when needed Provide subject matter advice on all fraud related matters and collaborate with other departments and teams within the business as needed Provide input for the department’s weekly\monthly reports to senior stakeholders across the business Provide periodic update recommendations for department policies Manage the funding of third party Payment Method accounts Perform and assist with BAU and ad hoc duties as requested by the line manager or to suit business needs. Deputise for the Fraud & Payments manager when needed Uphold company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures You’ll aim to achieve: In this position you’ll aim to ensure the company retains its ability to transact freely and efficiently with customers, whilst maintaining its current low fraud risk status. Through thorough analysis you will aim to make effective challenges and recommendations to further reduce operational costs and identify new commercial opportunities. Your knowledge and experience: Significant experience in a fraud prevention environment Experience of working to strict fraud prevention related goals and objectives Experience of working in a regulated environment Strong understanding of the gambling industry Understanding of identifying payment risks Experience of stakeholder management and collaborative working Advanced Microsoft Office, especially Excel Knowledge of SQL would be a distinct advantage Relevant qualification would be a distinct advantage Your skills: Excellent analytical skills with strong attention to detail Exceptional prioritising and multi-tasking skills Ability to evaluate information, trust own judgment and make logical recommendations Passionate with a natural desire for continuous improvement Good communicator, both written and verbal Excellent time management skills Professional standards of conduct, independence and confidentiality A little bit about us… We are Britain’s biggest retail Bingo Operator in the country. With a nationwide network of 119 Bingo clubs, we provide a range of leisure activities including bingo, gaming machines and food & beverages. Centred on our local communities, our goal is to provide our customers with the best possible community-gaming experience by delivering fun and excitement in a safe, socially-led environment. We call that ‘the best buzz in Bingo’.