Feb 16, 2019Full time
Director of Operations – Esports betting company – Crypto Location: Isle of Man or Bulgaria Salary: £70,000 plus equity My client is an esports-centric, community-driven, fully licensed betting company, launching beta in late 2018 with the ambition to be the global leader by 2020. Responsibilities: Reporting to the COO, this role is responsible for all aspects of the brands non-CRM customer interactions: security, fraud, verifications, payments, customer support, and tools for all these areas. The director will primarily be responsible for net deposits (NB) - of the entire payment cycle from deposits (e.g. available payment options per country, live deposit assistance, player limits, risk tolerance, etc.), through security (e.g. KYC, verifications, fraud, chargebacks, etc.) to withdrawals (e.g. AML compliance) and supporting the customer at every touch point. This role will be building operations from the ground up and is responsible for the end-to-end strategy and budget of these areas – departmental structure; identifying best-fit 3rd party solutions; working with product to establish tools; with BI to establish all necessary algorithms and reports; identify and action underage and problem gamblers; setting up, hiring, training, and scheduling your teams, etc. They are looking for a proven, analytical leader to build lean, technologically symbiotic, KPI-driven teams - whose first thought is how can technology improve our processes rather than throwing extra headcount at the problem. Passionate about mentoring under-performers and stretching your superstars, all the while creating a strong team ethos that embodies the company’s core values – authenticity, challenging, caring, and integrity. This is a critical leadership role – they are looking for an all-star who is not afraid to get their hands dirty while in start-up mode as they grow the team into an industry leader in only a few years. Experience: Experience in a similar leadership role recruiting and scaling up large, multi-disciplinary teams Demonstrable and significant experience of, ideally in a gaming, financial service or insurance environment: o Fraud management o and/or: the end-to-end complexities of payments Strong understanding of the drivers of security, chargebacks, KYC, fraud, and bonus abuse within an online business Demonstrable experience of driving efficiency (including cost, use of technology, etc.) whilst delivering a “best in class” customer experience A leader who can demonstrate their ability to motivate staff and to strike the correct balance between the provision of excellent customer service and fraud containment Experience working closely with 3rd parties - handling contracts, monitoring SLAs, etc. Persuasive communication skills to gain buy-in across the organisation – experience liaising with executive stakeholders Experience managing global, regulated, compliance-heavy, multi-jurisdictional products Powerful analytical and problem-solving skills with a proven track record Efficient commercial acumen with a history of adding value across the wider business and a track record of developing flexible operational solutions to changing business needs. Desired: MBA or mathematical/quantitative degree Knowledge of gambling licenses and international online payments is a massive plus Knowledge about cryptocurrencies and exchanges is a massive plus Experience with budget management Project management experience Knowledge of sportsbook operations is very desirable Passion for machine learning and its practical applications Ideally passionate about computer games We regret that due to current volumes, we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible. If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. Betting Appointments, part of the St George’s Recruitment Group, is acting as an employment agency in regard to this vacancy. We specialize in finding great jobs for great people; our consultants handle a wide range of roles within the betting and gaming industry. If you’re looking for a fresh approach to betting and gaming recruitment, please contact us now.