May 23, 2019Full time
German Speaking Customer Service Team Leader Malta Main responsibilities: Supervising the operational support for Customers’ Service related activities. Supervising the processing of help desk support to the client’s customers. Being in charge for support reporting operational area, including KPI reports. Providing specialized training for the new employees. Answering questions regarding the Company’s products and services. Providing superior customer service in a professional and friendly manner. Identifying selling opportunities as per customer needs. Sharing knowledge and experience with other team members and the provision of support as and when needed. Demonstrating a positive attitude, adaptability, flexibility, and punctuality. Expected skills and experience: Excellent interpersonal skills. Previous experience in a similar role is required. Positive and can-do attitude. Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and PowerPoint). Previous experience as a Sales Manager is a plus.