€25,000 - €40,000 yearlyBroadwing Malta
Oct 16, 2019Permanent
Company Introduction Our client offers innovative business solutions. Job Responsibilities and Duties Handle telephone support and escalate calls when deemed necessary and appropriate; Handle assigned tickets; Design and generate/amend new or existing reports; Handle software implementation phases or part of including: installation, set-up; user training; testing; data conversion, go Live and Hand holding; Handle client/user or internal documentation; Work and ensure that client and project deadlines are met; Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready; Contribute to knowledge sharing amongst other team members; Problem solving and present findings to release management and development teams; Troubleshoot client issues and provide short and long term solutions; Liaise with release management and carry out testing and client upgrades as required; Communicate any client feedback to team leader and management; Handle other specific tasks as assigned by superiors and as required by the Company; Contribute to internal process improvement initiatives; Handle the inputting of timesheets within 24 hours of working on a job or a task; Ensure day to day processes follow ISO procedures as set in the QMS Manual; Adherence to the company Code of Conduct, unless otherwise specified in the job description; The company may assign other duties from time to time depending on the current needs. Experience A first Degree or equivalent related to Information Technology or experience in a similar position for 2 years. Personal Skills Basic knowledge of company Business processes; Basic knowledge of Accounting Fundamentals; Basic knowledge of Querying SQL Database; Basic knowledge of Report writing; Excellent English, both written and spoken.